Ongoing Matter

Dental Appointments and Treatment Discussion

Classification: Dental health and appointment planning

Status: Open

First seen: 2026-05-20 16:18

Last seen: 2026-08-06 15:50

Evidence count: 31

Participants: Behnam, Sarah, SPEAKER_01, SPEAKER_00, SPEAKER_03, Dental receptionist (automated and human), Dental receptionist, SPEAKER_02, SPEAKER_04, Ashley (SPEAKER_00), Ashley, SPEAKER_00 (dentist), SPEAKER_01 (dental clinician), SPEAKER_02 (dental clinician), SPEAKER_03 (patient/companion), SPEAKER_04 (patient), SPEAKER_00 (receptionist), SPEAKER_02 (staff), SPEAKER_01 (staff)

Keywords: dental appointment, treatment, x-ray, payment, sensitivity, electric toothbrush, cashback, Tesco, payment card, app, discount, dental care, oral hygiene, manual brushing, appointment, setup, confirmation, dental, Rafael, tooth, dentist, retired, wobbly, fall out, ELC, wholesale, form, email, crown, adhesive, Poundland, memory, dental crown, idiots, check-up, Anna Raff Raff, July 30, tooth pain, temporary work, follow-up, 3:30, appointment booking, waiting list, 18 August, fillings, scheduling, achalasia, antibiotics, cold testing, filling, pulpitis, treatment discussion, dental examination, missing teeth, denture, bridge, NHS cost, cyst, referral, cleaning, dentures, dental check-up, contact details, mobile number, name change, social media, upstairs, temporary dental work, check-in, medical history

Summary

Group discusses dentist appointments, including Behnam's tooth pain and another person's follow-up for temporary dental work. Staff update patient contact details and social media preferences, collect mobile number and email, and prepare to go to the surgery.

Review Thread

Adjust the title, classification, status, or summary when the inferred ongoing matter needs tightening.

Evidence

Linked conversations, self notes, and message-day summaries behind this thread.

Conversation

Booking follow-up appointment and payment

2026-08-06 15:50

Staff discussed booking an hour and fifteen-minute appointment for fillings for the patient. Behnam asked about two weeks, but there was concern because the patient was leaving. They arranged Tuesday 18 August at 09:30. They also handled payment of £27.90 and confirmed a follow-up email. Finally, there was a discussion about the patient's sister having been on a waiting list that was originally said to be 3-4 weeks, …

Conversation

Dental consultation for tooth pain and possible pulpitis

2026-08-06 15:34

The dentist greeted Ashley and then Behnam. Behnam reported achalasia, a history of chest and throat infections, recent antibiotics for a bad voice, and tooth pain that started the day after beginning the antibiotics. The dentist examined the teeth by tapping, took X-rays, and performed cold testing. The X-ray showed nothing obvious and the filling was shallow. Cold testing showed only a slightly longer reaction on t…

Conversation

Dental check-up, X-ray review and treatment options

2026-08-06 15:05

The dentist performs a dental check-up, asking about pain, diet, and oral care. The roof of the mouth looks normal. The dentist reviews an X-ray that shows a large cyst-like shadow which has reduced, and refers the patient to a specialist to monitor it. Discussion covers severely worn teeth, possible treatments including building up the four contact teeth and adding dentures, with NHS band 3 cost of about £332.10 and…

Conversation

Updating patient contact details and social media

2026-08-06 15:02

Staff identify the dentist and assistant by appearance. A patient mentions wanting to change their name. Staff collect the patient's mobile number and email address, writing them down. There is light conversation about Facebook and Snapchat, and then they prepare to go upstairs to the surgery.

Conversation

Patient check-in and medical history update

2026-08-06 15:00

At the start of the appointment, staff and a returning patient greet each other. The patient provides their name as Cavalierskas and mentions Raff Raff. Staff ask if any contact or medical details have changed; the patient confirms no changes. They arrange to meet in the room and say goodbye.

Conversation

Dentist appointments and tooth pain follow-up

2026-08-05 17:41

The group discusses dentist appointments for tomorrow: Behnam has tooth pain and will see a different dentist, while the other person has a follow-up for temporary dental work. They note the same young dental helper is still there and exchange goodbyes.

Conversation

Dental appointment booking

2026-07-06 16:10

Behnam calls LWT Dental Care to book a check-up for his daughter Anna Raff Raff. After a brief hold, the receptionist schedules an appointment for July 30 at 4:40 PM and confirms by email.

Conversation

Dental Appointment and Treatment Planning

2026-05-20 16:19

Participants discussed dental appointments, treatment progress, and payment details. They mentioned a patient named Rafael who had multiple appointments and was expected to return in about three weeks for further treatment. There was also discussion about sensitivity issues and the need for follow-up.