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Outbound call · 2026-07-31 14:27:03

ANSWERED · 3m 4s · transcript completed

Call Details

Caller Behnam 124
Destination 01142050482 01142050482
Answered Unknown 2026-07-31 14:30:09
Route Behnam freepbx

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Transcript

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0:00 Thank you for calling SITNA BMW and MINI.
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0:03 Calls are recorded for training and monitoring purposes.
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0:06 We are about to offer you a selection of options.
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0:09 Please listen to all options so that we can best place your call.
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0:13 If you have a new or ongoing sales inquiry, please press 1.
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0:17 To make or amend a service, recall, or MOT booking, please press 2.
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0:23 If your vehicle is currently with our service team and you need an update, please press 3.
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0:29 To speak to the parts department, please press 4.
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0:33 If you know the name of the person currently dealing with your inquiry, press 1.
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0:38 If you are calling for an update on your BMW, press 2.
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0:42 If you are calling for an update on your MINI, press 3.
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0:46 If you know the name of the person currently dealing with your inquiry, press 3.
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1:28 service martin speaking hello are you got my uh five series in for mot
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1:34 oh yes uh what's the registration number bravo echo five four november alpha mike
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1:40 yes it's past the mot okay um we've done a compliment shelf check now the the car's great
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1:47 as you mentioned your front brake pads um are getting quite low and the discs are measuring
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1:52 below the minimum thickness okay so yeah the car is getting ready for the front discs and pads
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1:58 no problem
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2:00 Other than that, the car's great.
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2:02 You can't find your sunglasses.
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2:04 We're not quite sure where you mean.
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2:06 I used to have a look.
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2:07 We can't seem to find them.
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2:08 And if it is where the windscreen is on the inside of the car,
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2:12 it wouldn't be able to reach down.
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2:14 It probably wouldn't be things taken apart.
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2:16 I thought you might have known some secret way or something to get into the gap.
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2:20 No, there's no way.
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2:22 If they're there, but you just can't.
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2:24 They must be thin sunglasses because it's only a thin gap, isn't it?
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2:26 Yeah, it's not even glasses.
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2:28 It's the glass that clips onto the front, you see.
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2:30 So it's trapped like a sheet of paper, and it slides in and out of there.
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2:34 When you drive, you can hear it moving, so it's not gone any further down.
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2:38 But I thought either the dashboard has to come off
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2:40 or the windscreen has to come off to get in there.
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2:42 I think you can get into the dashboard,
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2:44 but you're talking a couple of hours at least to take it apart.
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2:48 Yeah, that's what I thought.
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2:49 No, it's not worth it.
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2:52 Never mind.
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2:52 All right, so I'll come off then, yeah?
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2:54 Yeah, Gary, it's just taking it for the – it's having a watch now,
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2:57 so, yeah, if you want to come back.
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2:58 All ready for you.
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2:59 Yeah.
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3:00 set off now
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3:01 I'll be about
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3:01 20 minute walk
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3:02 anyway
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3:02 alright then
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3:03 thank you
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3:04 bye bye