# Call Recording Transcript

- Started: 2026-07-31 14:27:03
- Direction: outbound
- Caller: Behnam
- Destination: 01142050482
- Duration: 3m 4s
- Disposition: ANSWERED

## Transcript

- [2026-07-31 14:27:03 - 2026-07-31 14:27:05] **Unknown:** Thank you for calling SITNA BMW and MINI.
- [2026-07-31 14:27:06 - 2026-07-31 14:27:08] **Unknown:** Calls are recorded for training and monitoring purposes.
- [2026-07-31 14:27:09 - 2026-07-31 14:27:11] **Unknown:** We are about to offer you a selection of options.
- [2026-07-31 14:27:11 - 2026-07-31 14:27:15] **Unknown:** Please listen to all options so that we can best place your call.
- [2026-07-31 14:27:15 - 2026-07-31 14:27:19] **Unknown:** If you have a new or ongoing sales inquiry, please press 1.
- [2026-07-31 14:27:20 - 2026-07-31 14:27:25] **Unknown:** To make or amend a service, recall, or MOT booking, please press 2.
- [2026-07-31 14:27:26 - 2026-07-31 14:27:31] **Unknown:** If your vehicle is currently with our service team and you need an update, please press 3.
- [2026-07-31 14:27:31 - 2026-07-31 14:27:34] **Unknown:** To speak to the parts department, please press 4.
- [2026-07-31 14:27:36 - 2026-07-31 14:27:40] **Unknown:** If you know the name of the person currently dealing with your inquiry, press 1.
- [2026-07-31 14:27:41 - 2026-07-31 14:27:44] **Unknown:** If you are calling for an update on your BMW, press 2.
- [2026-07-31 14:27:45 - 2026-07-31 14:27:48] **Unknown:** If you are calling for an update on your MINI, press 3.
- [2026-07-31 14:27:49 - 2026-07-31 14:27:51] **Unknown:** If you know the name of the person currently dealing with your inquiry, press 3.
- [2026-07-31 14:28:31 - 2026-07-31 14:28:36] **Unknown:** service martin speaking hello are you got my uh five series in for mot
- [2026-07-31 14:28:37 - 2026-07-31 14:28:43] **Unknown:** oh yes uh what's the registration number bravo echo five four november alpha mike
- [2026-07-31 14:28:43 - 2026-07-31 14:28:50] **Unknown:** yes it's past the mot okay um we've done a compliment shelf check now the the car's great
- [2026-07-31 14:28:50 - 2026-07-31 14:28:54] **Unknown:** as you mentioned your front brake pads um are getting quite low and the discs are measuring
- [2026-07-31 14:28:54 - 2026-07-31 14:29:00] **Unknown:** below the minimum thickness okay so yeah the car is getting ready for the front discs and pads
- [2026-07-31 14:29:00 - 2026-07-31 14:29:01] **Unknown:** no problem
- [2026-07-31 14:29:03 - 2026-07-31 14:29:04] **Unknown:** Other than that, the car's great.
- [2026-07-31 14:29:05 - 2026-07-31 14:29:06] **Unknown:** You can't find your sunglasses.
- [2026-07-31 14:29:06 - 2026-07-31 14:29:08] **Unknown:** We're not quite sure where you mean.
- [2026-07-31 14:29:08 - 2026-07-31 14:29:09] **Unknown:** I used to have a look.
- [2026-07-31 14:29:09 - 2026-07-31 14:29:11] **Unknown:** We can't seem to find them.
- [2026-07-31 14:29:11 - 2026-07-31 14:29:14] **Unknown:** And if it is where the windscreen is on the inside of the car,
- [2026-07-31 14:29:14 - 2026-07-31 14:29:16] **Unknown:** it wouldn't be able to reach down.
- [2026-07-31 14:29:16 - 2026-07-31 14:29:18] **Unknown:** It probably wouldn't be things taken apart.
- [2026-07-31 14:29:18 - 2026-07-31 14:29:22] **Unknown:** I thought you might have known some secret way or something to get into the gap.
- [2026-07-31 14:29:22 - 2026-07-31 14:29:23] **Unknown:** No, there's no way.
- [2026-07-31 14:29:24 - 2026-07-31 14:29:26] **Unknown:** If they're there, but you just can't.
- [2026-07-31 14:29:26 - 2026-07-31 14:29:29] **Unknown:** They must be thin sunglasses because it's only a thin gap, isn't it?
- [2026-07-31 14:29:29 - 2026-07-31 14:29:31] **Unknown:** Yeah, it's not even glasses.
- [2026-07-31 14:29:31 - 2026-07-31 14:29:33] **Unknown:** It's the glass that clips onto the front, you see.
- [2026-07-31 14:29:33 - 2026-07-31 14:29:37] **Unknown:** So it's trapped like a sheet of paper, and it slides in and out of there.
- [2026-07-31 14:29:37 - 2026-07-31 14:29:40] **Unknown:** When you drive, you can hear it moving, so it's not gone any further down.
- [2026-07-31 14:29:40 - 2026-07-31 14:29:42] **Unknown:** But I thought either the dashboard has to come off
- [2026-07-31 14:29:42 - 2026-07-31 14:29:44] **Unknown:** or the windscreen has to come off to get in there.
- [2026-07-31 14:29:45 - 2026-07-31 14:29:46] **Unknown:** I think you can get into the dashboard,
- [2026-07-31 14:29:46 - 2026-07-31 14:29:50] **Unknown:** but you're talking a couple of hours at least to take it apart.
- [2026-07-31 14:29:50 - 2026-07-31 14:29:51] **Unknown:** Yeah, that's what I thought.
- [2026-07-31 14:29:52 - 2026-07-31 14:29:54] **Unknown:** No, it's not worth it.
- [2026-07-31 14:29:54 - 2026-07-31 14:29:55] **Unknown:** Never mind.
- [2026-07-31 14:29:55 - 2026-07-31 14:29:56] **Unknown:** All right, so I'll come off then, yeah?
- [2026-07-31 14:29:57 - 2026-07-31 14:30:00] **Unknown:** Yeah, Gary, it's just taking it for the – it's having a watch now,
- [2026-07-31 14:30:00 - 2026-07-31 14:30:00] **Unknown:** so, yeah, if you want to come back.
- [2026-07-31 14:30:01 - 2026-07-31 14:30:02] **Unknown:** All ready for you.
- [2026-07-31 14:30:02 - 2026-07-31 14:30:02] **Unknown:** Yeah.
- [2026-07-31 14:30:03 - 2026-07-31 14:30:03] **Unknown:** set off now
- [2026-07-31 14:30:03 - 2026-07-31 14:30:03] **Unknown:** I'll be about
- [2026-07-31 14:30:03 - 2026-07-31 14:30:04] **Unknown:** 20 minute walk
- [2026-07-31 14:30:04 - 2026-07-31 14:30:04] **Unknown:** anyway
- [2026-07-31 14:30:04 - 2026-07-31 14:30:05] **Unknown:** alright then
- [2026-07-31 14:30:05 - 2026-07-31 14:30:06] **Unknown:** thank you
- [2026-07-31 14:30:06 - 2026-07-31 14:30:07] **Unknown:** bye bye