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Inbound call · 2026-10-08 20:04:26

ANSWERED · 1m 12s · transcript completed

Call Details

Caller +443303330411 +443303330411
Destination Behnam 124
Answered Unknown 2026-10-08 20:05:43
Route 124 freepbx

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Unknown

8 transcript lines · raw chunk0001_S1 · unknown

Behnam

8 transcript lines · raw chunk0001_S2 · automatic

Unknown

6 transcript lines · raw chunk0002_S1 · unknown

Behnam

2 transcript lines · raw chunk0002_S2 · unknown

Transcript

Unknown
0:02 Hello, hello.
Unknown
0:03 Hello, is that Bennett?
Unknown
0:05 Speaking.
Unknown
0:06 There's Carol from Northern Power Grid.
Unknown
0:08 Hi there, hello.
Unknown
0:09 Hello, I understand you've got no electricity supply at the moment.
Behnam
0:13 Apparently, I'm not at the premises, but a colleague of mine returned to the depot with, uh, with his van and said, There seems to be no power.
Behnam
0:22 And not only for us, but for the shop across the road, the road and some other places as well, nearby.
Behnam
0:28 But I couldn't see any trace of a known power call on your site.
Unknown
0:32 No, I've had nobody else calling.
Unknown
0:34 Well, there's another
Behnam
0:35 Thing to it as well.
Behnam
0:36 I don't know what's going on but for the last ten days or so, you've had a generator parked by the little substation.
Behnam
0:44 I don't know what you call it near to our premises as well.
Behnam
0:48 So I think that for the last, I think that there'd been a disconnected power supply.
Behnam
0:52 It's been a power quad maybe ten days ago or so, and ever since then we've been supplied by this generator it seems.
Unknown
1:01 So I think the generator's not working.
Behnam
1:03 I wonder.
Unknown
1:04 Right, okay.
Unknown
1:05 Well, whether I'll go back to our dispatch team and I'll let them know.
Unknown
1:08 All right then, thanks a lot.
Unknown
1:09 Thank you.
Unknown
1:09 No problem, thanks.
Unknown
1:11 Thanks.