0:02
Hello?
0:04
Hi, it's just David calling from EMR Vehicle Recycling.
0:08
Hi there.
0:08
Hi, thanks for calling.
0:10
Hi, you okay?
0:11
So it's just a quick call about the booking, that was all.
0:14
But before I do continue, I just need to let you know that all calls are recorded
0:18
and transferred between them on a team.
0:19
Okay, just got to tell you that, that's all.
0:22
So I was just here, all we're doing, we're just giving you a quick call just to check over the details
0:27
to make sure they're accurate on the system, that's all.
0:29
So, have you got the vehicle down as an Audi A6?
0:34
Yes, yes.
0:36
Okay, and it's an LR10XD.
0:39
I've got it down now, I've been booking for drop-off at Sheffield.
0:43
Have you taken it in yet? Are you still waiting to go?
0:46
No, I called up earlier and the lady told me somebody who deals with transport was going to call me back
0:52
because the vehicle is, to be honest, about 100 metres from the Sheffield site.
0:59
Okay.
0:59
All right.
1:00
I can't drive it. I can't drive it.
1:02
I mean, it drives very poorly because it's got a gearbox fault,
1:06
and it's not got documents either.
1:07
And I thought about it for £30, £35.
1:10
It's not worth me insuring or taxing or anything
1:13
to drop it off around the corner.
1:16
Well, I don't know how your collection works,
1:18
if I can book it for a collection,
1:20
or whether your collections are done by the depot themselves,
1:24
or is it outside transport,
1:26
or, you know, if it's the guys at the depot, then.
1:28
I don't mind paying, as I say,
1:30
but I didn't know who to talk to about,
1:31
because it's really, really near to the depot, you see.
1:36
OK, so let's have a look.
1:38
So normally we just give you a call to talk to all the details,
1:41
make sure they're accurate,
1:42
but I do do bookings as well, so I can sort that out.
1:45
OK, perfect.
1:46
All right.
1:47
All right.
1:49
Let's have a look.
1:54
Is it at S72AA?
1:57
Is that just your home address?
1:59
No, no, that's my home address.
2:00
The vehicle's an S9.
2:08
Oh, yeah, because that's where Sheffield Act life is.
2:10
So I'm just at head office in Warrington, Mick.
2:12
So, yeah, S9-3XH is where that is.
2:14
Do you know what road it's on?
2:16
Yeah, it's called Oaks Green.
2:19
It's S9-3WR.
2:22
Let me just have a look.
2:29
Literally behind the side,
2:30
it's just got to go around some little road to get to it.
2:49
It's only a couple of minutes away, isn't it?
2:50
Is it on the map?
2:51
Yeah, not even that.
2:53
If it ran, it would take 30 seconds, but...
2:56
OK.
2:59
I think...
3:00
And usually it would be a case of us booking it in for a collection,
3:07
because normally they don't come from the actual depot itself,
3:10
even though the drivers up there are our own drivers,
3:13
but they're not based at a particular depot.
3:16
They just work around the areas for us
3:18
and take it to whichever depot's nearest.
3:21
Where does Spider's end?
3:23
I'll have a look, though, to see what availability we've got.
3:27
I mean, I can chat with them, see if they've got anyone that can do it.
3:30
Does it start at all?
3:33
Yeah, it starts and it drives.
3:35
It's on private land at the minute.
3:36
It's not got documents, but, I mean, it's not insured or taxed.
3:40
But also it drives slowly in reverse, but not forwards,
3:45
because it's a gearbox box, so I can't really reverse it all the way to there.
3:50
Yeah, it's probably not possible, really.
3:53
Yeah, it's going to have to be a collection.
3:55
Let me just have a look.
3:56
What I'll do, I'll just have to check on the availability in that area for you.
4:00
All right.
4:00
So I'm not sure what they've got at the minute.
4:01
Let me just get on the diaries now.
4:08
I was actually going to toy it.
4:10
Then I thought, it's a lot of hassle for a difference of £35.
4:16
Yeah, it's probably not worth it, is it, though?
4:23
We're showing that we've got space for tomorrow.
4:26
Yeah, that would be perfect.
4:28
What I need to do is amend the quote to a collection quote
4:34
rather than a delivery one, so I'll just need to do that for now.
4:38
Just be a second.
5:09
Okay, so it would take the quote to, let's have a, it'd be 287, so 287 pounds 62, if we were to collect it.
5:20
That's fine.
5:21
Okay for you.
5:22
And so I'll just get it stated now.
5:25
That's what I thought, to be honest, because if you're in and out of that depot,
5:53
if there's space on the back of any truck, or if you're going with a single one,
5:57
it only takes three minutes of the time.
6:02
Yeah, I mean, he will be dropping off to there anyway
6:05
because tomorrow he's in the Sheffield postcode area for us.
6:12
So he'll be around the corner at some point.
6:16
I might message him and let him know that it's quite close by
6:18
because then he might spit it out and do it.
6:23
So the postcode that he gave me, S93WR,
6:28
it comes up with a few addresses on there.
6:30
I've got Associated Polymer Services or Polymer.
6:35
I tell you what, if you put S93WX and you get a cash and carry called TLC.
6:42
But road access is from the back.
6:45
The yard it's in is in the back, but the address of the workplace is S93WX.
6:52
It comes up as Top Lines Catering Supplies. Is it that one?
6:56
Yeah, that's the place, yeah.
6:58
Okay, I'll put it in the top.
7:00
Yeah, it'll be easier, yeah.
7:02
All right, it's all right.
7:03
He'll give you a call anyway, normally,
7:04
so just let him know when he phones you exactly where...
7:07
Yeah, no, don't worry.
7:09
He might even know it.
7:10
Yeah, I promise.
7:14
I won't be setting out for you.
7:16
I'm just going to get booked on.
7:18
Take your time.
7:20
That's OK.
7:38
Have you got your so-called and your account number on you
7:40
at the moment at all?
7:42
Yeah, it's 558144.
7:58
30375606.
8:01
Yeah, thank you.
8:02
Yeah, I'm thankful that we've seen you.
8:05
It was on there originally, but when I've cloned it again,
8:08
it's just took it off, so I thought I'd just ask you.
8:10
Right, yeah, no worries.
8:12
So it's all booked on for you.
8:14
I've put it on for tomorrow.
8:15
If you do need to change it for any reason,
8:17
just let us know if you have any issues.
8:19
But normally the driver will give you a ring
8:22
about half an hour or so before.
8:24
That's fine.
8:25
In terms of the logbook side of things,
8:27
he'll just give you a form to fill out.
8:29
So as long as you've got the keys and your ID
8:31
on your driver's licence, there's no issue with that.
8:34
So it's all booked on.
8:36
Any questions for me at all?
8:38
Do you know the delivery, I mean, the collection window?
8:40
What hours do they work?
8:41
Because I don't want him to come before me.
8:44
So it's normally between 8 and 3, roughly,
8:50
and he usually gives you a call about half an hour,
8:52
45 minutes before.
8:53
Yeah, that's fine.
8:54
It should be, I think, as well.
8:57
It should be our driver, Mick, that gets it.
8:59
Is that it going to be?
9:00
or Jason
9:00
it would be one of them
9:02
that's fine
9:03
it's not after like
9:04
five
9:05
because I've got to
9:05
pick up my kid
9:06
so it's fine
9:08
no problem
9:09
it's never that late
9:10
because they have to
9:11
try and get back
9:11
to the army
9:11
it's a pub
9:12
on a Friday
9:13
I think
9:14
oh yeah
9:15
probably
9:15
same here
9:16
I wish I would be
9:19
and
9:20
you said you had
9:21
to check some details
9:22
I've got the logbook
9:24
and everything
9:25
oh that's fine
9:26
yeah so what we
9:26
was giving you a call
9:27
for originally
9:27
was when it's a drop off
9:29
we're just making sure
9:30
now that when people
9:31
have booked them in
9:31
that they've got
9:32
everything that they need
9:33
for when they get there
9:34
and that it's on the right yard
9:35
and stuff like that
9:36
because occasionally
9:37
it's been
9:38
people have been
9:39
booking them on
9:39
it's been sending them
9:40
to a completely different yard
9:41
so it's just
9:42
a few
9:43
things like that
9:44
but yeah
9:45
same with the collection
9:46
we just check
9:46
if you've got the logbook
9:47
keys and ID
9:48
if you've not got the logbook
9:49
the driver will just
9:50
give you a phone to fill out
9:51
so nothing to worry about
9:52
yeah I've got it
9:53
that's fine
9:54
alright perfect
9:54
thanks very much
9:55
thanks a lot
9:56
no problem mate
9:57
thank you
9:58
take care
9:58
bye for now
9:59
you too
9:59
bye
10:00
Thank you.