# Call Recording Transcript

- Started: 2026-07-30 15:06:04
- Direction: inbound
- Caller: +441925715425
- Destination: Behnam
- Duration: 10m 0s
- Disposition: ANSWERED

## Transcript

- [2026-07-30 15:06:05 - 2026-07-30 15:06:06] **Unknown:** Hello?
- [2026-07-30 15:06:07 - 2026-07-30 15:06:10] **Unknown:** Hi, it's just David calling from EMR Vehicle Recycling.
- [2026-07-30 15:06:11 - 2026-07-30 15:06:12] **Unknown:** Hi there.
- [2026-07-30 15:06:12 - 2026-07-30 15:06:13] **Unknown:** Hi, thanks for calling.
- [2026-07-30 15:06:14 - 2026-07-30 15:06:15] **Unknown:** Hi, you okay?
- [2026-07-30 15:06:15 - 2026-07-30 15:06:17] **Unknown:** So it's just a quick call about the booking, that was all.
- [2026-07-30 15:06:17 - 2026-07-30 15:06:21] **Unknown:** But before I do continue, I just need to let you know that all calls are recorded
- [2026-07-30 15:06:21 - 2026-07-30 15:06:23] **Unknown:** and transferred between them on a team.
- [2026-07-30 15:06:23 - 2026-07-30 15:06:25] **Unknown:** Okay, just got to tell you that, that's all.
- [2026-07-30 15:06:25 - 2026-07-30 15:06:31] **Unknown:** So I was just here, all we're doing, we're just giving you a quick call just to check over the details
- [2026-07-30 15:06:31 - 2026-07-30 15:06:33] **Unknown:** to make sure they're accurate on the system, that's all.
- [2026-07-30 15:06:33 - 2026-07-30 15:06:36] **Unknown:** So, have you got the vehicle down as an Audi A6?
- [2026-07-30 15:06:38 - 2026-07-30 15:06:39] **Behnam:** Yes, yes.
- [2026-07-30 15:06:39 - 2026-07-30 15:06:41] **Unknown:** Okay, and it's an LR10XD.
- [2026-07-30 15:06:42 - 2026-07-30 15:06:46] **Unknown:** I've got it down now, I've been booking for drop-off at Sheffield.
- [2026-07-30 15:06:47 - 2026-07-30 15:06:48] **Unknown:** Have you taken it in yet? Are you still waiting to go?
- [2026-07-30 15:06:50 - 2026-07-30 15:06:55] **Behnam:** No, I called up earlier and the lady told me somebody who deals with transport was going to call me back
- [2026-07-30 15:06:55 - 2026-07-30 15:07:02] **Unknown:** because the vehicle is, to be honest, about 100 metres from the Sheffield site.
- [2026-07-30 15:07:02 - 2026-07-30 15:07:03] **Unknown:** Okay.
- [2026-07-30 15:07:03 - 2026-07-30 15:07:03] **Behnam:** All right.
- [2026-07-30 15:07:04 - 2026-07-30 15:07:05] **Behnam:** I can't drive it. I can't drive it.
- [2026-07-30 15:07:06 - 2026-07-30 15:07:09] **Behnam:** I mean, it drives very poorly because it's got a gearbox fault,
- [2026-07-30 15:07:09 - 2026-07-30 15:07:10] **Behnam:** and it's not got documents either.
- [2026-07-30 15:07:11 - 2026-07-30 15:07:13] **Behnam:** And I thought about it for £30, £35.
- [2026-07-30 15:07:14 - 2026-07-30 15:07:16] **Behnam:** It's not worth me insuring or taxing or anything
- [2026-07-30 15:07:17 - 2026-07-30 15:07:18] **Behnam:** to drop it off around the corner.
- [2026-07-30 15:07:20 - 2026-07-30 15:07:21] **Behnam:** Well, I don't know how your collection works,
- [2026-07-30 15:07:22 - 2026-07-30 15:07:23] **Behnam:** if I can book it for a collection,
- [2026-07-30 15:07:24 - 2026-07-30 15:07:27] **Behnam:** or whether your collections are done by the depot themselves,
- [2026-07-30 15:07:27 - 2026-07-30 15:07:29] **Behnam:** or is it outside transport,
- [2026-07-30 15:07:29 - 2026-07-30 15:07:32] **Behnam:** or, you know, if it's the guys at the depot, then.
- [2026-07-30 15:07:32 - 2026-07-30 15:07:33] **Behnam:** I don't mind paying, as I say,
- [2026-07-30 15:07:34 - 2026-07-30 15:07:35] **Behnam:** but I didn't know who to talk to about,
- [2026-07-30 15:07:35 - 2026-07-30 15:07:38] **Behnam:** because it's really, really near to the depot, you see.
- [2026-07-30 15:07:39 - 2026-07-30 15:07:40] **Unknown:** OK, so let's have a look.
- [2026-07-30 15:07:41 - 2026-07-30 15:07:44] **Unknown:** So normally we just give you a call to talk to all the details,
- [2026-07-30 15:07:45 - 2026-07-30 15:07:45] **Unknown:** make sure they're accurate,
- [2026-07-30 15:07:45 - 2026-07-30 15:07:48] **Unknown:** but I do do bookings as well, so I can sort that out.
- [2026-07-30 15:07:48 - 2026-07-30 15:07:49] **Unknown:** OK, perfect.
- [2026-07-30 15:07:50 - 2026-07-30 15:07:50] **Unknown:** All right.
- [2026-07-30 15:07:50 - 2026-07-30 15:07:51] **Unknown:** All right.
- [2026-07-30 15:07:53 - 2026-07-30 15:07:53] **Unknown:** Let's have a look.
- [2026-07-30 15:07:58 - 2026-07-30 15:08:00] **Unknown:** Is it at S72AA?
- [2026-07-30 15:08:00 - 2026-07-30 15:08:02] **Unknown:** Is that just your home address?
- [2026-07-30 15:08:02 - 2026-07-30 15:08:03] **Behnam:** No, no, that's my home address.
- [2026-07-30 15:08:04 - 2026-07-30 15:08:05] **Unknown:** The vehicle's an S9.
- [2026-07-30 15:08:12 - 2026-07-30 15:08:13] **Unknown:** Oh, yeah, because that's where Sheffield Act life is.
- [2026-07-30 15:08:14 - 2026-07-30 15:08:15] **Unknown:** So I'm just at head office in Warrington, Mick.
- [2026-07-30 15:08:15 - 2026-07-30 15:08:17] **Unknown:** So, yeah, S9-3XH is where that is.
- [2026-07-30 15:08:18 - 2026-07-30 15:08:19] **Unknown:** Do you know what road it's on?
- [2026-07-30 15:08:20 - 2026-07-30 15:08:22] **Unknown:** Yeah, it's called Oaks Green.
- [2026-07-30 15:08:23 - 2026-07-30 15:08:24] **Unknown:** It's S9-3WR.
- [2026-07-30 15:08:25 - 2026-07-30 15:08:30] **Unknown:** Let me just have a look.
- [2026-07-30 15:08:32 - 2026-07-30 15:08:34] **Unknown:** Literally behind the side,
- [2026-07-30 15:08:34 - 2026-07-30 15:08:36] **Unknown:** it's just got to go around some little road to get to it.
- [2026-07-30 15:08:52 - 2026-07-30 15:08:54] **Unknown:** It's only a couple of minutes away, isn't it?
- [2026-07-30 15:08:54 - 2026-07-30 15:08:55] **Unknown:** Is it on the map?
- [2026-07-30 15:08:55 - 2026-07-30 15:08:57] **Unknown:** Yeah, not even that.
- [2026-07-30 15:08:57 - 2026-07-30 15:08:59] **Unknown:** If it ran, it would take 30 seconds, but...
- [2026-07-30 15:08:59 - 2026-07-30 15:09:00] **Unknown:** OK.
- [2026-07-30 15:09:03 - 2026-07-30 15:09:03] **Unknown:** I think...
- [2026-07-30 15:09:04 - 2026-07-30 15:09:08] **Unknown:** And usually it would be a case of us booking it in for a collection,
- [2026-07-30 15:09:10 - 2026-07-30 15:09:13] **Unknown:** because normally they don't come from the actual depot itself,
- [2026-07-30 15:09:13 - 2026-07-30 15:09:17] **Unknown:** even though the drivers up there are our own drivers,
- [2026-07-30 15:09:17 - 2026-07-30 15:09:19] **Unknown:** but they're not based at a particular depot.
- [2026-07-30 15:09:19 - 2026-07-30 15:09:22] **Unknown:** They just work around the areas for us
- [2026-07-30 15:09:22 - 2026-07-30 15:09:23] **Unknown:** and take it to whichever depot's nearest.
- [2026-07-30 15:09:24 - 2026-07-30 15:09:25] **Unknown:** Where does Spider's end?
- [2026-07-30 15:09:27 - 2026-07-30 15:09:29] **Unknown:** I'll have a look, though, to see what availability we've got.
- [2026-07-30 15:09:30 - 2026-07-30 15:09:33] **Unknown:** I mean, I can chat with them, see if they've got anyone that can do it.
- [2026-07-30 15:09:33 - 2026-07-30 15:09:35] **Unknown:** Does it start at all?
- [2026-07-30 15:09:36 - 2026-07-30 15:09:37] **Unknown:** Yeah, it starts and it drives.
- [2026-07-30 15:09:38 - 2026-07-30 15:09:40] **Unknown:** It's on private land at the minute.
- [2026-07-30 15:09:40 - 2026-07-30 15:09:43] **Unknown:** It's not got documents, but, I mean, it's not insured or taxed.
- [2026-07-30 15:09:43 - 2026-07-30 15:09:49] **Unknown:** But also it drives slowly in reverse, but not forwards,
- [2026-07-30 15:09:49 - 2026-07-30 15:09:53] **Unknown:** because it's a gearbox box, so I can't really reverse it all the way to there.
- [2026-07-30 15:09:53 - 2026-07-30 15:09:56] **Unknown:** Yeah, it's probably not possible, really.
- [2026-07-30 15:09:57 - 2026-07-30 15:09:58] **Unknown:** Yeah, it's going to have to be a collection.
- [2026-07-30 15:09:59 - 2026-07-30 15:10:00] **Unknown:** Let me just have a look.
- [2026-07-30 15:10:00 - 2026-07-30 15:10:03] **Unknown:** What I'll do, I'll just have to check on the availability in that area for you.
- [2026-07-30 15:10:03 - 2026-07-30 15:10:03] **Unknown:** All right.
- [2026-07-30 15:10:04 - 2026-07-30 15:10:05] **Unknown:** So I'm not sure what they've got at the minute.
- [2026-07-30 15:10:05 - 2026-07-30 15:10:08] **Unknown:** Let me just get on the diaries now.
- [2026-07-30 15:10:11 - 2026-07-30 15:10:13] **Unknown:** I was actually going to toy it.
- [2026-07-30 15:10:13 - 2026-07-30 15:10:18] **Unknown:** Then I thought, it's a lot of hassle for a difference of £35.
- [2026-07-30 15:10:19 - 2026-07-30 15:10:23] **Unknown:** Yeah, it's probably not worth it, is it, though?
- [2026-07-30 15:10:27 - 2026-07-30 15:10:29] **Unknown:** We're showing that we've got space for tomorrow.
- [2026-07-30 15:10:30 - 2026-07-30 15:10:31] **Unknown:** Yeah, that would be perfect.
- [2026-07-30 15:10:32 - 2026-07-30 15:10:38] **Unknown:** What I need to do is amend the quote to a collection quote
- [2026-07-30 15:10:38 - 2026-07-30 15:10:41] **Unknown:** rather than a delivery one, so I'll just need to do that for now.
- [2026-07-30 15:10:42 - 2026-07-30 15:10:43] **Unknown:** Just be a second.
- [2026-07-30 15:11:12 - 2026-07-30 15:11:23] **Unknown:** Okay, so it would take the quote to, let's have a, it'd be 287, so 287 pounds 62, if we were to collect it.
- [2026-07-30 15:11:23 - 2026-07-30 15:11:23] **Unknown:** That's fine.
- [2026-07-30 15:11:24 - 2026-07-30 15:11:25] **Unknown:** Okay for you.
- [2026-07-30 15:11:25 - 2026-07-30 15:11:28] **Unknown:** And so I'll just get it stated now.
- [2026-07-30 15:11:28 - 2026-07-30 15:11:55] **Unknown:** That's what I thought, to be honest, because if you're in and out of that depot,
- [2026-07-30 15:11:56 - 2026-07-30 15:12:00] **Behnam:** if there's space on the back of any truck, or if you're going with a single one,
- [2026-07-30 15:12:01 - 2026-07-30 15:12:03] **Behnam:** it only takes three minutes of the time.
- [2026-07-30 15:12:06 - 2026-07-30 15:12:09] **Unknown:** Yeah, I mean, he will be dropping off to there anyway
- [2026-07-30 15:12:09 - 2026-07-30 15:12:14] **Unknown:** because tomorrow he's in the Sheffield postcode area for us.
- [2026-07-30 15:12:15 - 2026-07-30 15:12:18] **Unknown:** So he'll be around the corner at some point.
- [2026-07-30 15:12:19 - 2026-07-30 15:12:22] **Unknown:** I might message him and let him know that it's quite close by
- [2026-07-30 15:12:22 - 2026-07-30 15:12:24] **Unknown:** because then he might spit it out and do it.
- [2026-07-30 15:12:26 - 2026-07-30 15:12:32] **Unknown:** So the postcode that he gave me, S93WR,
- [2026-07-30 15:12:32 - 2026-07-30 15:12:34] **Unknown:** it comes up with a few addresses on there.
- [2026-07-30 15:12:34 - 2026-07-30 15:12:37] **Unknown:** I've got Associated Polymer Services or Polymer.
- [2026-07-30 15:12:38 - 2026-07-30 15:12:44] **Unknown:** I tell you what, if you put S93WX and you get a cash and carry called TLC.
- [2026-07-30 15:12:46 - 2026-07-30 15:12:48] **Unknown:** But road access is from the back.
- [2026-07-30 15:12:48 - 2026-07-30 15:12:54] **Unknown:** The yard it's in is in the back, but the address of the workplace is S93WX.
- [2026-07-30 15:12:56 - 2026-07-30 15:12:59] **Unknown:** It comes up as Top Lines Catering Supplies. Is it that one?
- [2026-07-30 15:12:59 - 2026-07-30 15:13:01] **Unknown:** Yeah, that's the place, yeah.
- [2026-07-30 15:13:01 - 2026-07-30 15:13:03] **Unknown:** Okay, I'll put it in the top.
- [2026-07-30 15:13:04 - 2026-07-30 15:13:05] **Unknown:** Yeah, it'll be easier, yeah.
- [2026-07-30 15:13:06 - 2026-07-30 15:13:06] **Unknown:** All right, it's all right.
- [2026-07-30 15:13:06 - 2026-07-30 15:13:08] **Unknown:** He'll give you a call anyway, normally,
- [2026-07-30 15:13:08 - 2026-07-30 15:13:11] **Unknown:** so just let him know when he phones you exactly where...
- [2026-07-30 15:13:11 - 2026-07-30 15:13:12] **Unknown:** Yeah, no, don't worry.
- [2026-07-30 15:13:12 - 2026-07-30 15:13:13] **Unknown:** He might even know it.
- [2026-07-30 15:13:14 - 2026-07-30 15:13:15] **Unknown:** Yeah, I promise.
- [2026-07-30 15:13:17 - 2026-07-30 15:13:19] **Unknown:** I won't be setting out for you.
- [2026-07-30 15:13:19 - 2026-07-30 15:13:20] **Unknown:** I'm just going to get booked on.
- [2026-07-30 15:13:21 - 2026-07-30 15:13:22] **Unknown:** Take your time.
- [2026-07-30 15:13:23 - 2026-07-30 15:13:24] **Unknown:** That's OK.
- [2026-07-30 15:13:41 - 2026-07-30 15:13:44] **Unknown:** Have you got your so-called and your account number on you
- [2026-07-30 15:13:44 - 2026-07-30 15:13:45] **Unknown:** at the moment at all?
- [2026-07-30 15:13:46 - 2026-07-30 15:13:49] **Unknown:** Yeah, it's 558144.
- [2026-07-30 15:14:01 - 2026-07-30 15:14:03] **Unknown:** 30375606.
- [2026-07-30 15:14:04 - 2026-07-30 15:14:05] **Unknown:** Yeah, thank you.
- [2026-07-30 15:14:05 - 2026-07-30 15:14:07] **Unknown:** Yeah, I'm thankful that we've seen you.
- [2026-07-30 15:14:09 - 2026-07-30 15:14:11] **Unknown:** It was on there originally, but when I've cloned it again,
- [2026-07-30 15:14:11 - 2026-07-30 15:14:13] **Unknown:** it's just took it off, so I thought I'd just ask you.
- [2026-07-30 15:14:13 - 2026-07-30 15:14:15] **Unknown:** Right, yeah, no worries.
- [2026-07-30 15:14:16 - 2026-07-30 15:14:17] **Unknown:** So it's all booked on for you.
- [2026-07-30 15:14:17 - 2026-07-30 15:14:18] **Unknown:** I've put it on for tomorrow.
- [2026-07-30 15:14:19 - 2026-07-30 15:14:21] **Unknown:** If you do need to change it for any reason,
- [2026-07-30 15:14:21 - 2026-07-30 15:14:23] **Unknown:** just let us know if you have any issues.
- [2026-07-30 15:14:23 - 2026-07-30 15:14:25] **Unknown:** But normally the driver will give you a ring
- [2026-07-30 15:14:25 - 2026-07-30 15:14:26] **Unknown:** about half an hour or so before.
- [2026-07-30 15:14:28 - 2026-07-30 15:14:28] **Unknown:** That's fine.
- [2026-07-30 15:14:29 - 2026-07-30 15:14:31] **Unknown:** In terms of the logbook side of things,
- [2026-07-30 15:14:31 - 2026-07-30 15:14:32] **Unknown:** he'll just give you a form to fill out.
- [2026-07-30 15:14:32 - 2026-07-30 15:14:34] **Unknown:** So as long as you've got the keys and your ID
- [2026-07-30 15:14:34 - 2026-07-30 15:14:36] **Unknown:** on your driver's licence, there's no issue with that.
- [2026-07-30 15:14:37 - 2026-07-30 15:14:39] **Unknown:** So it's all booked on.
- [2026-07-30 15:14:39 - 2026-07-30 15:14:40] **Unknown:** Any questions for me at all?
- [2026-07-30 15:14:42 - 2026-07-30 15:14:44] **Unknown:** Do you know the delivery, I mean, the collection window?
- [2026-07-30 15:14:44 - 2026-07-30 15:14:44] **Unknown:** What hours do they work?
- [2026-07-30 15:14:45 - 2026-07-30 15:14:46] **Unknown:** Because I don't want him to come before me.
- [2026-07-30 15:14:47 - 2026-07-30 15:14:53] **Unknown:** So it's normally between 8 and 3, roughly,
- [2026-07-30 15:14:53 - 2026-07-30 15:14:55] **Unknown:** and he usually gives you a call about half an hour,
- [2026-07-30 15:14:55 - 2026-07-30 15:14:56] **Unknown:** 45 minutes before.
- [2026-07-30 15:14:56 - 2026-07-30 15:14:57] **Unknown:** Yeah, that's fine.
- [2026-07-30 15:14:57 - 2026-07-30 15:15:00] **Unknown:** It should be, I think, as well.
- [2026-07-30 15:15:00 - 2026-07-30 15:15:03] **Unknown:** It should be our driver, Mick, that gets it.
- [2026-07-30 15:15:03 - 2026-07-30 15:15:03] **Unknown:** Is that it going to be?
- [2026-07-30 15:15:04 - 2026-07-30 15:15:04] **Unknown:** or Jason
- [2026-07-30 15:15:04 - 2026-07-30 15:15:05] **Unknown:** it would be one of them
- [2026-07-30 15:15:05 - 2026-07-30 15:15:06] **Unknown:** that's fine
- [2026-07-30 15:15:07 - 2026-07-30 15:15:08] **Unknown:** it's not after like
- [2026-07-30 15:15:08 - 2026-07-30 15:15:08] **Unknown:** five
- [2026-07-30 15:15:08 - 2026-07-30 15:15:09] **Unknown:** because I've got to
- [2026-07-30 15:15:09 - 2026-07-30 15:15:10] **Unknown:** pick up my kid
- [2026-07-30 15:15:10 - 2026-07-30 15:15:10] **Unknown:** so it's fine
- [2026-07-30 15:15:11 - 2026-07-30 15:15:12] **Unknown:** no problem
- [2026-07-30 15:15:13 - 2026-07-30 15:15:14] **Unknown:** it's never that late
- [2026-07-30 15:15:14 - 2026-07-30 15:15:14] **Unknown:** because they have to
- [2026-07-30 15:15:14 - 2026-07-30 15:15:15] **Unknown:** try and get back
- [2026-07-30 15:15:15 - 2026-07-30 15:15:15] **Unknown:** to the army
- [2026-07-30 15:15:15 - 2026-07-30 15:15:16] **Unknown:** it's a pub
- [2026-07-30 15:15:16 - 2026-07-30 15:15:17] **Unknown:** on a Friday
- [2026-07-30 15:15:17 - 2026-07-30 15:15:17] **Unknown:** I think
- [2026-07-30 15:15:17 - 2026-07-30 15:15:18] **Unknown:** oh yeah
- [2026-07-30 15:15:18 - 2026-07-30 15:15:19] **Unknown:** probably
- [2026-07-30 15:15:19 - 2026-07-30 15:15:19] **Unknown:** same here
- [2026-07-30 15:15:19 - 2026-07-30 15:15:22] **Unknown:** I wish I would be
- [2026-07-30 15:15:22 - 2026-07-30 15:15:23] **Unknown:** and
- [2026-07-30 15:15:24 - 2026-07-30 15:15:25] **Unknown:** you said you had
- [2026-07-30 15:15:25 - 2026-07-30 15:15:26] **Unknown:** to check some details
- [2026-07-30 15:15:26 - 2026-07-30 15:15:27] **Unknown:** I've got the logbook
- [2026-07-30 15:15:27 - 2026-07-30 15:15:27] **Unknown:** and everything
- [2026-07-30 15:15:28 - 2026-07-30 15:15:29] **Unknown:** oh that's fine
- [2026-07-30 15:15:29 - 2026-07-30 15:15:30] **Unknown:** yeah so what we
- [2026-07-30 15:15:30 - 2026-07-30 15:15:30] **Unknown:** was giving you a call
- [2026-07-30 15:15:30 - 2026-07-30 15:15:31] **Unknown:** for originally
- [2026-07-30 15:15:31 - 2026-07-30 15:15:32] **Unknown:** was when it's a drop off
- [2026-07-30 15:15:32 - 2026-07-30 15:15:33] **Unknown:** we're just making sure
- [2026-07-30 15:15:33 - 2026-07-30 15:15:34] **Unknown:** now that when people
- [2026-07-30 15:15:34 - 2026-07-30 15:15:35] **Unknown:** have booked them in
- [2026-07-30 15:15:35 - 2026-07-30 15:15:35] **Unknown:** that they've got
- [2026-07-30 15:15:35 - 2026-07-30 15:15:37] **Unknown:** everything that they need
- [2026-07-30 15:15:37 - 2026-07-30 15:15:37] **Unknown:** for when they get there
- [2026-07-30 15:15:37 - 2026-07-30 15:15:39] **Unknown:** and that it's on the right yard
- [2026-07-30 15:15:39 - 2026-07-30 15:15:40] **Unknown:** and stuff like that
- [2026-07-30 15:15:40 - 2026-07-30 15:15:40] **Unknown:** because occasionally
- [2026-07-30 15:15:41 - 2026-07-30 15:15:41] **Unknown:** it's been
- [2026-07-30 15:15:41 - 2026-07-30 15:15:42] **Unknown:** people have been
- [2026-07-30 15:15:42 - 2026-07-30 15:15:43] **Unknown:** booking them on
- [2026-07-30 15:15:43 - 2026-07-30 15:15:43] **Unknown:** it's been sending them
- [2026-07-30 15:15:43 - 2026-07-30 15:15:44] **Unknown:** to a completely different yard
- [2026-07-30 15:15:45 - 2026-07-30 15:15:46] **Unknown:** so it's just
- [2026-07-30 15:15:46 - 2026-07-30 15:15:46] **Unknown:** a few
- [2026-07-30 15:15:46 - 2026-07-30 15:15:48] **Unknown:** things like that
- [2026-07-30 15:15:48 - 2026-07-30 15:15:48] **Unknown:** but yeah
- [2026-07-30 15:15:48 - 2026-07-30 15:15:49] **Unknown:** same with the collection
- [2026-07-30 15:15:49 - 2026-07-30 15:15:50] **Unknown:** we just check
- [2026-07-30 15:15:50 - 2026-07-30 15:15:50] **Unknown:** if you've got the logbook
- [2026-07-30 15:15:50 - 2026-07-30 15:15:51] **Unknown:** keys and ID
- [2026-07-30 15:15:51 - 2026-07-30 15:15:53] **Unknown:** if you've not got the logbook
- [2026-07-30 15:15:53 - 2026-07-30 15:15:53] **Unknown:** the driver will just
- [2026-07-30 15:15:53 - 2026-07-30 15:15:54] **Unknown:** give you a phone to fill out
- [2026-07-30 15:15:54 - 2026-07-30 15:15:55] **Unknown:** so nothing to worry about
- [2026-07-30 15:15:55 - 2026-07-30 15:15:56] **Unknown:** yeah I've got it
- [2026-07-30 15:15:56 - 2026-07-30 15:15:57] **Unknown:** that's fine
- [2026-07-30 15:15:57 - 2026-07-30 15:15:58] **Unknown:** alright perfect
- [2026-07-30 15:15:58 - 2026-07-30 15:15:59] **Unknown:** thanks very much
- [2026-07-30 15:15:59 - 2026-07-30 15:16:00] **Unknown:** thanks a lot
- [2026-07-30 15:16:00 - 2026-07-30 15:16:01] **Unknown:** no problem mate
- [2026-07-30 15:16:01 - 2026-07-30 15:16:01] **Unknown:** thank you
- [2026-07-30 15:16:01 - 2026-07-30 15:16:02] **Unknown:** take care
- [2026-07-30 15:16:02 - 2026-07-30 15:16:02] **Unknown:** bye for now
- [2026-07-30 15:16:02 - 2026-07-30 15:16:03] **Unknown:** you too
- [2026-07-30 15:16:03 - 2026-07-30 15:16:03] **Unknown:** bye
- [2026-07-30 15:16:04 - 2026-07-30 15:16:04] **Unknown:** Thank you.