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Welcome to EMR Vehicle Recycling, where you can turn your old car into money.
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Please listen to the following options.
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You can return to the main menu at any time by pressing the hash key.
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You can also find more information at emrvehiclerecycling.com.
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For vehicle quotes, please press 1.
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For collection or delivery, press 2.
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To speak to customer service, press 3.
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Your call may be recorded or transcribed by us or our service providers for system and quality training.
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There are five callers ahead of you.
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Thank you.
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you for continuing to hold please wait for the next available agent there are two callers ahead of you
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you for continuing to hold please wait for the next available
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Good afternoon, am I speaking? How can I help?
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This message has been transcribed.
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Hello?
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Are you okay?
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Hi there, yes, sorry.
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I've made a booking to drop my car off tomorrow at Sheffield,
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but I've kind of changed my mind.
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I'm not sure about getting it there, to be honest.
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I'm literally 100 metres from the site,
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but the car drives by, it's not got documents,
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and it doesn't drive very well.
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So I don't know if I can change it at all.
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To a collection.
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How do you want it collecting?
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Okay.
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Just give me one second.
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No problem.
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Can I just ask what the registration is on the vehicle, please?
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Yeah, EMA Romeo 1-0, X-ray Bravo Echo.
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X-ray Bravo Echo.
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Just bear with me one second,
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I'm just going to see if I can pull your quote up.
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Thank you.
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i'll pop it on the email just in case survival's in it as well thank you mate all right just give
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me a moment i'm just gonna go on to another line just to speak to one of the lads that
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deals with the car bookings i won't be a second yeah thank you no problem
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Hi there. Hi, yes.
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Right, so I think the lad that does the call is just currently on the phone.
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So would I be able to get him to give you a call back and we can get you booked in?
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Yeah, of course you can.
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I don't know how it works for using outside transport.
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You've got, like, trucks that go up and down the country
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or either based out of the depots because, as I say, I can practically see the depot.
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I'm just not confident I was driving the car there.
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Oh, no, I completely get it.
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And I don't know if you work out of the depot.
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Maybe I could go and ask them if they have transport that could just come.
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around because we're literally on the road into their place right so usually um it's a bit of a
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strange situation isn't it when you're literally facing the yard that's what i mean yeah i don't
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mind paying the 35 pounds for the them sorting it but rather than going through your like your
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national setup of booking a truck that's coming here especially i don't know that's what i mean
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i don't know if the pickup is done by the guys at the yard or do you use is it somebody else
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wouldn't transport also most of the time it's it's done by um drivers like that just
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around rather than out the depots it really depends on the depot to be honest okay i see
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but when the when this lad calls you back he knows yeah
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no worries i'll have a word with him perfect i'm going to send him all your information
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is your number you're calling i'm the best one to get you back yeah
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yeah
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it is
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He's in 200.
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Perfect.
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Yeah, that's brilliant.
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I'll book you in for a call back, okay?
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Perfect.
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Thanks a lot.
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Thanks for your help.
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All right.
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No problem.
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Bye for now.
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Thank you.
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Bye-bye.