# Call Recording Transcript

- Started: 2026-07-30 13:37:27
- Direction: outbound
- Caller: Behnam
- Destination: 03330069006
- Duration: 9m 11s
- Disposition: ANSWERED

## Transcript

- [2026-07-30 13:37:27 - 2026-07-30 13:37:32] **Unknown:** Welcome to EMR Vehicle Recycling, where you can turn your old car into money.
- [2026-07-30 13:37:32 - 2026-07-30 13:37:34] **Unknown:** Please listen to the following options.
- [2026-07-30 13:37:34 - 2026-07-30 13:37:38] **Unknown:** You can return to the main menu at any time by pressing the hash key.
- [2026-07-30 13:37:38 - 2026-07-30 13:37:43] **Unknown:** You can also find more information at emrvehiclerecycling.com.
- [2026-07-30 13:37:43 - 2026-07-30 13:37:45] **Unknown:** For vehicle quotes, please press 1.
- [2026-07-30 13:37:45 - 2026-07-30 13:37:48] **Unknown:** For collection or delivery, press 2.
- [2026-07-30 13:37:48 - 2026-07-30 13:37:51] **Unknown:** To speak to customer service, press 3.
- [2026-07-30 13:37:56 - 2026-07-30 13:38:03] **Unknown:** Your call may be recorded or transcribed by us or our service providers for system and quality training.
- [2026-07-30 13:38:05 - 2026-07-30 13:38:08] **Unknown:** There are five callers ahead of you.
- [2026-07-30 13:38:27 - 2026-07-30 13:38:27] **Unknown:** Thank you.
- [2026-07-30 13:40:10 - 2026-07-30 13:40:18] **Unknown:** you for continuing to hold please wait for the next available agent there are two callers ahead of you
- [2026-07-30 13:42:20 - 2026-07-30 13:42:24] **Unknown:** you for continuing to hold please wait for the next available
- [2026-07-30 13:42:27 - 2026-07-30 13:42:29] **Unknown:** Good afternoon, am I speaking? How can I help?
- [2026-07-30 13:42:29 - 2026-07-30 13:42:31] **Behnam:** This message has been transcribed.
- [2026-07-30 13:42:32 - 2026-07-30 13:42:33] **Behnam:** Hello?
- [2026-07-30 13:42:34 - 2026-07-30 13:42:35] **Unknown:** Are you okay?
- [2026-07-30 13:42:35 - 2026-07-30 13:42:36] **Behnam:** Hi there, yes, sorry.
- [2026-07-30 13:42:38 - 2026-07-30 13:42:41] **Behnam:** I've made a booking to drop my car off tomorrow at Sheffield,
- [2026-07-30 13:42:41 - 2026-07-30 13:42:43] **Behnam:** but I've kind of changed my mind.
- [2026-07-30 13:42:43 - 2026-07-30 13:42:44] **Behnam:** I'm not sure about getting it there, to be honest.
- [2026-07-30 13:42:45 - 2026-07-30 13:42:48] **Unknown:** I'm literally 100 metres from the site,
- [2026-07-30 13:42:50 - 2026-07-30 13:42:53] **Behnam:** but the car drives by, it's not got documents,
- [2026-07-30 13:42:53 - 2026-07-30 13:42:55] **Behnam:** and it doesn't drive very well.
- [2026-07-30 13:42:55 - 2026-07-30 13:42:57] **Behnam:** So I don't know if I can change it at all.
- [2026-07-30 13:42:57 - 2026-07-30 13:42:58] **Behnam:** To a collection.
- [2026-07-30 13:43:00 - 2026-07-30 13:43:01] **Unknown:** How do you want it collecting?
- [2026-07-30 13:43:01 - 2026-07-30 13:43:01] **Unknown:** Okay.
- [2026-07-30 13:43:03 - 2026-07-30 13:43:04] **Unknown:** Just give me one second.
- [2026-07-30 13:43:05 - 2026-07-30 13:43:06] **Behnam:** No problem.
- [2026-07-30 13:43:07 - 2026-07-30 13:43:10] **Unknown:** Can I just ask what the registration is on the vehicle, please?
- [2026-07-30 13:43:10 - 2026-07-30 13:43:15] **Behnam:** Yeah, EMA Romeo 1-0, X-ray Bravo Echo.
- [2026-07-30 13:43:15 - 2026-07-30 13:43:20] **Unknown:** X-ray Bravo Echo.
- [2026-07-30 13:43:20 - 2026-07-30 13:43:22] **Unknown:** Just bear with me one second,
- [2026-07-30 13:43:22 - 2026-07-30 13:43:23] **Unknown:** I'm just going to see if I can pull your quote up.
- [2026-07-30 13:43:24 - 2026-07-30 13:43:24] **Unknown:** Thank you.
- [2026-07-30 13:43:38 - 2026-07-30 13:43:55] **Unknown:** i'll pop it on the email just in case survival's in it as well thank you mate all right just give
- [2026-07-30 13:43:55 - 2026-07-30 13:43:58] **Unknown:** me a moment i'm just gonna go on to another line just to speak to one of the lads that
- [2026-07-30 13:43:58 - 2026-07-30 13:44:02] **Unknown:** deals with the car bookings i won't be a second yeah thank you no problem
- [2026-07-30 13:44:51 - 2026-07-30 13:44:52] **Unknown:** Hi there. Hi, yes.
- [2026-07-30 13:44:53 - 2026-07-30 13:44:57] **Unknown:** Right, so I think the lad that does the call is just currently on the phone.
- [2026-07-30 13:44:58 - 2026-07-30 13:45:01] **Unknown:** So would I be able to get him to give you a call back and we can get you booked in?
- [2026-07-30 13:45:01 - 2026-07-30 13:45:02] **Behnam:** Yeah, of course you can.
- [2026-07-30 13:45:02 - 2026-07-30 13:45:06] **Behnam:** I don't know how it works for using outside transport.
- [2026-07-30 13:45:06 - 2026-07-30 13:45:08] **Behnam:** You've got, like, trucks that go up and down the country
- [2026-07-30 13:45:09 - 2026-07-30 13:45:14] **Unknown:** or either based out of the depots because, as I say, I can practically see the depot.
- [2026-07-30 13:45:14 - 2026-07-30 13:45:17] **Behnam:** I'm just not confident I was driving the car there.
- [2026-07-30 13:45:18 - 2026-07-30 13:45:20] **Behnam:** Oh, no, I completely get it.
- [2026-07-30 13:45:20 - 2026-07-30 13:45:22] **Behnam:** And I don't know if you work out of the depot.
- [2026-07-30 13:45:22 - 2026-07-30 13:45:26] **Behnam:** Maybe I could go and ask them if they have transport that could just come.
- [2026-07-30 13:45:27 - 2026-07-30 13:45:34] **Unknown:** around because we're literally on the road into their place right so usually um it's a bit of a
- [2026-07-30 13:45:35 - 2026-07-30 13:45:41] **Unknown:** strange situation isn't it when you're literally facing the yard that's what i mean yeah i don't
- [2026-07-30 13:45:41 - 2026-07-30 13:45:46] **Behnam:** mind paying the 35 pounds for the them sorting it but rather than going through your like your
- [2026-07-30 13:45:46 - 2026-07-30 13:45:52] **Behnam:** national setup of booking a truck that's coming here especially i don't know that's what i mean
- [2026-07-30 13:45:52 - 2026-07-30 13:45:56] **Behnam:** i don't know if the pickup is done by the guys at the yard or do you use is it somebody else
- [2026-07-30 13:45:56 - 2026-07-30 13:46:04] **Unknown:** wouldn't transport also most of the time it's it's done by um drivers like that just
- [2026-07-30 13:46:05 - 2026-07-30 13:46:10] **Unknown:** around rather than out the depots it really depends on the depot to be honest okay i see
- [2026-07-30 13:46:11 - 2026-07-30 13:46:15] **Unknown:** but when the when this lad calls you back he knows yeah
- [2026-07-30 13:46:15 - 2026-07-30 13:46:23] **Behnam:** no worries i'll have a word with him perfect i'm going to send him all your information
- [2026-07-30 13:46:23 - 2026-07-30 13:46:26] **Unknown:** is your number you're calling i'm the best one to get you back yeah
- [2026-07-30 13:46:26 - 2026-07-30 13:46:26] **Behnam:** yeah
- [2026-07-30 13:46:26 - 2026-07-30 13:46:26] **Behnam:** it is
- [2026-07-30 13:46:27 - 2026-07-30 13:46:27] **Unknown:** He's in 200.
- [2026-07-30 13:46:29 - 2026-07-30 13:46:29] **Unknown:** Perfect.
- [2026-07-30 13:46:30 - 2026-07-30 13:46:31] **Unknown:** Yeah, that's brilliant.
- [2026-07-30 13:46:31 - 2026-07-30 13:46:33] **Unknown:** I'll book you in for a call back, okay?
- [2026-07-30 13:46:33 - 2026-07-30 13:46:34] **Unknown:** Perfect.
- [2026-07-30 13:46:34 - 2026-07-30 13:46:34] **Unknown:** Thanks a lot.
- [2026-07-30 13:46:35 - 2026-07-30 13:46:35] **Unknown:** Thanks for your help.
- [2026-07-30 13:46:35 - 2026-07-30 13:46:36] **Unknown:** All right.
- [2026-07-30 13:46:36 - 2026-07-30 13:46:37] **Unknown:** No problem.
- [2026-07-30 13:46:37 - 2026-07-30 13:46:37] **Unknown:** Bye for now.
- [2026-07-30 13:46:37 - 2026-07-30 13:46:37] **Unknown:** Thank you.
- [2026-07-30 13:46:37 - 2026-07-30 13:46:37] **Unknown:** Bye-bye.