0:00
If you need to report a breakdown and you're not on a motorway or dual carriageway, we recommend going online to theaa.com/businessbreakdown.
0:12
It's quick and easy and you'll get the help you need in no time.
0:16
To help us improve our service, we may record your call.
0:19
We get it.
0:20
Car trouble is stressful.
0:22
Our team are all ears and ready to help.
0:25
Remember, kindness fuels us and abusive language won't be tolerated.
0:30
If you're calling to request assistance for the first time today, please press one.
0:36
If you're calling us back regarding an existing request for assistance, it's Thanks for calling DAA.
0:42
Here is some safety advice you may want to follow.
0:45
If your vehicle's in a dangerous location and drive drivable, move it to a safe location now.
0:51
Make sure your hazard lights and side lights are on.
0:54
It's generally safest to wait away from your vehicle, so exit it carefully using the doors on the opposite side.
1:00
To any traffic if possible.
1:02
If you're near moving traffic, you should wait well away from your vehicle, preferably behind a barrier.
1:07
If you must stay in your vehicle, wear your seatbelt.
1:10
If you have any safety or health concerns, that may affect your breakdown today, please notify us as soon as you're connected.
1:18
In as few words as possible, please tell us what the fault is with the vehicle.
1:22
For example, I have an orange warning light and noises from my engine.
1:28
Vehicle has insufficient power and warning about alternator.
1:37
Thanks.
1:38
Breaking down can be frustrating and you don't always know where you are.
1:43
To help with that, we're going to send you a link to your mobile phone right now by text message.
1:48
When you click the link, it will pinpoint your location precisely.
1:52
And this is the simplest way for our patrol to find you.
1:55
You should receive that link within the next couple of seconds.
2:00
If you haven't received the link, feel you are in a dangerous location, your phone doesn't have access to the internet, or you need to speak to an advisor about a breakdown you've already reported, press one.
2:16
If you haven't received the.
2:36
Welcome, your call is in a high priority queue.
2:40
Please continue to hold and your call will be answered shortly.
3:14
Please
3:20
Continue to hold and your call will be answered shortly.
4:00
Please continue to hold and your call will be answered shortly.
4:04
Rafale is trying to call me.
4:06
I can't
4:07
Answer because I'm on hold
4:08
With.
4:13
Can you call him and ask him what he wants?
4:36
Please continue
4:37
To hold
4:43
And your call will be answered shortly.
4:52
Now I'm trying to get through to the AA and I'm hoping that I want a cocktail.
5:15
Please
5:23
Continue to hold, and your call will be answered shortly.
6:03
Please continue to hold and your call will be answered shortly.
6:36
Please continue to hold and your call will be answered shortly.
7:17
Please continue.
7:24
Please continue to hold and your call will be answered shortly.
7:48
Hello.
7:56
Hello.
8:01
Flea insured cannabis vehicle registration?
8:04
Yeah, it's Kilo Mike six five Yankee Mike Juliet.
8:14
Kilo Mike 65, Yankee Mike Juliet.
8:19
Yes.
8:21
I can't seem to find anything for this registration, bearing me.
8:37
Yeah, I thought that's included in our thing.
8:46
Sorry.
9:05
Having some trouble looking at my emails because I'm in the car.
9:09
I'm sure that's clear that I was constantly.
9:16
Is this a company vehicle?
9:22
It is.
9:22
Yeah.
9:26
KM65YMJ.
9:31
Okay.
9:32
I'm going to transfer you to our fleet line, okay?
9:35
All right then, thank you.
9:47
Commend going online to the aa.com/businessbreakdown.
9:54
It's quick and easy and you'll get the help you need in no time.
9:57
To help us improve our service, we may record your
10:00
Your call.
10:01
We get it.
10:02
Car trouble is stressful.
10:04
Our team are all ears and ready to help.
10:07
Remember, kindness fuels us, and abusive language won't be tolerated.
10:12
If you're calling to, request assistance for the first time today, please press one.
10:17
If you're calling us back regarding an.
10:19
Thanks for calling DAA.
10:21
Here is some safety advice you may want to follow.
10:24
If you're vehicle's in a dangerous location and drivable, move it to a safe location now.
10:30
Make sure your hazard lights and side lights are on.
10:33
It's generally safest to wait away from your vehicle so exit it carefully using the doors on the opposite side to any traffic if possible.
10:40
If you're near moving traffic, you should wait well away from your vehicle, preferably behind a barrier.
10:46
If you must stay in your vehicle where your seats seatbelt.
10:49
If you have any safety or health concerns that may affect your breakdown today, please notify us as soon as you're connected.
10:57
In as few words as possible, please tell us what the fault is
11:00
With the vehicle.
11:01
For example, I have an orange warning light and noises from my engine.
11:07
Alternative problem.
11:11
Thanks.
11:12
To get back on the road as quickly as possible, report your breakdown online at the aa.com/businessbreakdown.
11:22
Reporting digitally means we can pinpoint your location precisely and this is the quickest way for our patrol to find you.
11:32
If you feel you are in a dangerous location, you don't have access to the internet, or you need to speak to an advisor about a breakdown you've already reported, press one.
11:46
If you feel you are in a dangerous location, dangerous location.
11:56
Can I take your membership number, please?
12:00
Sorry, say that again.
12:03
You're on the company line, Fleet Assist.
12:05
Can I take your membership number please?
12:07
Your Bible Charlie number?
12:08
Yeah.
12:09
I've only got, I've got an account number.
12:13
one second.
12:14
Oh yes, B bravo Charlie, Alpha Sierra Papa, 453577. 4535,
12:24
3577.
12:27
Yes.
12:30
Yeah, got that.
12:31
So yeah, the bravo Charlie, the let's came through absolutely crystal clear the digits go up interference on the line.
12:36
So ending P ending in 453577.
12:41
Thank you sir.
12:42
Hold on a second.
12:55
And the company is called?
12:58
TLC Solutions Limited.
13:00
Definitely is.
13:01
What's the registration of the vehicle concern, sir?
13:04
The one concern is, this is where I'm confused now.
13:07
It's Killer Mike 65, Yankee Mike Juliet.
13:12
Yankee.
13:13
Mike, Juliet.
13:16
Yes.
13:22
Nothing at the Volkswagen, the Volkswagen crafter?
13:24
That vehicle?
13:25
It is, yes.
13:28
Uh, actually, two seconds.
13:31
That, that membership number for TLC actually expired in June last year.
13:36
Hold on, a second.
13:37
I'm just going to do a name chase.
13:39
Because they might have updated it and got a new number.
13:41
Rightly.
13:42
Wrong one, yeah.
13:43
Yeah, they might be giving you the wrong wrong information, or they're giving you, I'm giving you an update card.
13:47
Two seconds.
13:48
just pay me one moment.
13:49
It does happen a lot.
13:50
If you dismissed the payment by a day or got delayed by a day, they changed that number, the digits.
13:56
Yeah.
13:57
Right.
13:58
I don't think, I think we paid up front to the beginning.
14:00
Where we've had a different in the past.
14:04
Right.
14:12
Right.
14:14
Company TLC solutions limited it should say company name yeah.
14:35
I've got an AA custom in.
14:48
number.
14:51
I've got something that's coming through.
14:52
I'm just selecting the ones where they're not expired.
14:55
I found it now.
14:58
Yeah, that's active.
15:01
Sorry, your name is?
15:04
Ben I'm refref.
15:07
Sorry, your first name is Ben, did you say?
15:10
Yeah, yeah Ben is fine, yeah.
15:13
And it said your surname, sir is?
15:16
Rafraf, Romeo Alpha Foxtrot, Romeo Alpha Foxtrot.
15:21
Excellent.
15:22
Mr., doctor, professor, don't presume this job, beb.
15:26
Just missed her, I'm afraid.
15:29
Never just missed her.
15:29
You've got a boy name like John, I'll let you off there.
15:31
I do actually have no contact number coming through.
15:34
You have been transferred through.
15:35
What's your mobile number?
15:36
on there Ben?
15:39
07988.
15:41
Yes. 088 200.
15:45
200.
15:47
Right.
15:48
Yeah.
15:50
And no, you're not planning on behalf of the driver.
15:51
You are the driver of the vehicle there, there, yeah?
15:53
I'm not the driver.
15:54
No, no, I'm not the driver, I'm afraid, actually.
15:57
All right.
15:57
Can I just check that number that you gave me?
15:59
077
16:01
So 07988.
16:04
Oh, seven.
16:05
Only one seven.
16:06
Right, got it.
16:07
And Ben, who is the driver on scene?
16:11
His name is Raphael.
16:12
Romeo.
16:13
Alpha Foxtrot, Alpha Lima.
16:17
Alpha Lima.
16:18
Name.
16:21
Rafael.
16:21
Yeah, there's a lot of famous people with that name.
16:23
What's his number?
16:24
What's his number?
16:26
He's not a sir, he's just a mister as well.
16:29
He's 07383.
16:32
Yes sir.
16:34
606.
16:36
Yes. 305.
16:41
Thanks.
16:42
All right.
16:44
Yes, it does come up with the company count.
16:46
And what's he saying is the issue of the Vauxin Craft or what is the issue of the vehicle itself?
16:50
He told me it lost all power.
16:52
It gave a warning on the dash for alternator fault and I don't think it will start now at all.
16:58
Gone into a complete shutdown
17:00
Low power middle spam, my right alternator malfunction.
17:05
Fault.
17:13
What's his location?
17:14
Whereabouts is he?
17:14
You've got a postcard or what?
17:15
Three words for him?
17:16
Postcode, yeah.
17:17
Postcode Delta November 4th.
17:22
Yeah.
17:23
Zero Quebec.
17:25
Foxtrot.
17:26
Quebec Foxtrot.
17:27
All right, so Doncaster, Balbany Road, whereabouts to see, or outside any particular business?
17:35
It's so crazy, outside, address, pizza crazy.
17:40
Well, it could have been that, or it could have been the white swan, or opposite the road, it could be the McDonald's.
17:43
I know, I'll probably where he is.
17:45
It's one now and I'm here.
17:50
Yeah, I've gone between Ailesmere Avenue and yeah, the road that serves as the white swan, but.
17:56
Yeah.
17:56
Fabulous Road.
17:57
Beyond Ellesmere Avenue, I think the access is from.
17:59
Yeah,
18:00
Parking area, isn't it?
18:02
So parking on street parking.
18:06
Yeah, yeah.
18:07
So it's on that corner, right?
18:11
So Elmer's road, Roadside before corner I just put the pizza in there.
18:28
Pizza crazy.
19:00
Mode now.
19:02
Or new vehicles, low performance mode, same to me and you.
19:06
The hybrid and electric just have that pop up to me and you.
19:10
It's still lamp mode.
19:13
All right.
19:14
Power.
19:15
And I've got the warning alert there.
19:19
So tell Rafael got patrol in the air with him and it's coming up to, well, just gone 5:15.
19:25
We're aiming to be there just over now.
19:27
We're looking at 186251825 at the latest for you guys.
19:33
Uh it should be getting a text message.
19:34
This should be ringing out on approach on the mobile number you kindly gave me.
19:40
Right, so I have got the new BCSP number that you mentioned before.
19:44
So the one coming up there, if you want to just make a note of it, just for expedite, anything in the future there for you.
19:50
So it's still the same letters.
19:51
Go ahead.
19:51
Bravo, Charlie, Alpha, Sierra, Papa.
19:56
Yeah.
19:57
But the numbers now are 101.
20:00
Yeah. 76.
20:04
Yeah. 87.
20:06
If you want to pass that to your team, to quote that number in the future, like to bring on the call.
20:10
For any vehicle.
20:12
Any of your fleet?
20:13
of vehicles?
20:13
Yeah.
20:14
That are registered, yeah.
20:15
Definitely, yeah.
20:16
And that vehicle came up
20:18
Straight away against that reference.
20:19
So, yeah, definitely a signed vehicle.
20:21
Why the first person I spoke to, he said he wasn't.
20:24
but I think my mobile number might be linked with an old account or something, I don't know.
20:29
That's fine anyway.
20:31
We're getting there in the end.
20:34
Can I talk to you about renewal and prices or not really?
20:38
No, there's a dedicated team especially for that.
20:40
I know a lot of people get puff because when they go through to a team, they want to physically talk to someone, they don't like being doing stuff on tintinet, just keep referring.
20:47
But three times to the internet or onto the web page, but after that, you do get to talk to a human being.
20:52
Yeah, it's called the inquiry line that do the renewals.
20:55
Hold on a second.
20:56
I do have their number at hand.
20:58
Uh, did,
20:59
Did, did, did.
21:01
You know, I've got it in the emails.
21:02
It's fine.
21:02
It's not a prob.
21:03
Just.
21:03
Oh, you got it already.
21:04
Right, okay.
21:05
I don't worry.
21:06
And then quote that number now, because that's a new one that replaced the old one there.
21:09
Right.
21:10
So the number that I would normally dial is the one that starts 080555.
21:14
We got that number there, there, yeah?
21:16
Fleet inquiries?
21:17
Yes.
21:17
Yeah.
21:18
Ends in 118.
21:20
Oh, double eight, sorry, I should say.
21:21
Yeah, once you got that one, there you go.
21:23
So go back to Rafael, make sure he's got that message, tell them the good news.
21:27
If he has got a smartphone, he can click on the update link and you can track the equipment coming to him.
21:32
So aiming to be there by 25, about six if not sooner.
21:35
All right.
21:37
Perfect.
21:37
Thank you very much for your help.
21:39
Bye for now.
21:41
All right then.
21:42
Bye bye for now.