# Call Recording Transcript

- Started: 2026-09-24 16:57:36
- Direction: outbound
- Caller: Behnam
- Destination: 03300530420
- Duration: 21m 45s
- Disposition: ANSWERED

## Transcript

- [2026-09-24 16:57:36 - 2026-09-24 16:57:47] **Unknown:** If you need to report a breakdown and you're not on a motorway or dual carriageway, we recommend going online to theaa.com/businessbreakdown.
- [2026-09-24 16:57:47 - 2026-09-24 16:57:51] **Unknown:** It's quick and easy and you'll get the help you need in no time.
- [2026-09-24 16:57:51 - 2026-09-24 16:57:54] **Unknown:** To help us improve our service, we may record your call.
- [2026-09-24 16:57:55 - 2026-09-24 16:57:55] **Unknown:** We get it.
- [2026-09-24 16:57:56 - 2026-09-24 16:57:57] **Unknown:** Car trouble is stressful.
- [2026-09-24 16:57:58 - 2026-09-24 16:58:00] **Unknown:** Our team are all ears and ready to help.
- [2026-09-24 16:58:00 - 2026-09-24 16:58:05] **Unknown:** Remember, kindness fuels us and abusive language won't be tolerated.
- [2026-09-24 16:58:06 - 2026-09-24 16:58:11] **Unknown:** If you're calling to request assistance for the first time today, please press one.
- [2026-09-24 16:58:11 - 2026-09-24 16:58:18] **Unknown:** If you're calling us back regarding an existing request for assistance, it's Thanks for calling DAA.
- [2026-09-24 16:58:18 - 2026-09-24 16:58:20] **Unknown:** Here is some safety advice you may want to follow.
- [2026-09-24 16:58:21 - 2026-09-24 16:58:26] **Unknown:** If your vehicle's in a dangerous location and drive drivable, move it to a safe location now.
- [2026-09-24 16:58:27 - 2026-09-24 16:58:29] **Unknown:** Make sure your hazard lights and side lights are on.
- [2026-09-24 16:58:29 - 2026-09-24 16:58:35] **Unknown:** It's generally safest to wait away from your vehicle, so exit it carefully using the doors on the opposite side.
- [2026-09-24 16:58:36 - 2026-09-24 16:58:37] **Unknown:** To any traffic if possible.
- [2026-09-24 16:58:37 - 2026-09-24 16:58:43] **Unknown:** If you're near moving traffic, you should wait well away from your vehicle, preferably behind a barrier.
- [2026-09-24 16:58:43 - 2026-09-24 16:58:46] **Unknown:** If you must stay in your vehicle, wear your seatbelt.
- [2026-09-24 16:58:46 - 2026-09-24 16:58:53] **Unknown:** If you have any safety or health concerns, that may affect your breakdown today, please notify us as soon as you're connected.
- [2026-09-24 16:58:54 - 2026-09-24 16:58:58] **Unknown:** In as few words as possible, please tell us what the fault is with the vehicle.
- [2026-09-24 16:58:58 - 2026-09-24 16:59:02] **Unknown:** For example, I have an orange warning light and noises from my engine.
- [2026-09-24 16:59:04 - 2026-09-24 16:59:10] **Unknown:** Vehicle has insufficient power and warning about alternator.
- [2026-09-24 16:59:13 - 2026-09-24 16:59:13] **Unknown:** Thanks.
- [2026-09-24 16:59:14 - 2026-09-24 16:59:17] **Unknown:** Breaking down can be frustrating and you don't always know where you are.
- [2026-09-24 16:59:18 - 2026-09-24 16:59:23] **Unknown:** To help with that, we're going to send you a link to your mobile phone right now by text message.
- [2026-09-24 16:59:24 - 2026-09-24 16:59:27] **Unknown:** When you click the link, it will pinpoint your location precisely.
- [2026-09-24 16:59:27 - 2026-09-24 16:59:30] **Unknown:** And this is the simplest way for our patrol to find you.
- [2026-09-24 16:59:30 - 2026-09-24 16:59:33] **Unknown:** You should receive that link within the next couple of seconds.
- [2026-09-24 16:59:36 - 2026-09-24 16:59:47] **Unknown:** If you haven't received the link, feel you are in a dangerous location, your phone doesn't have access to the internet, or you need to speak to an advisor about a breakdown you've already reported, press one.
- [2026-09-24 16:59:52 - 2026-09-24 16:59:57] **Unknown:** If you haven't received the.
- [2026-09-24 17:00:12 - 2026-09-24 17:00:15] **Unknown:** Welcome, your call is in a high priority queue.
- [2026-09-24 17:00:15 - 2026-09-24 17:00:18] **Unknown:** Please continue to hold and your call will be answered shortly.
- [2026-09-24 17:00:49 - 2026-09-24 17:00:56] **Unknown:** Please
- [2026-09-24 17:00:56 - 2026-09-24 17:00:59] **Unknown:** Continue to hold and your call will be answered shortly.
- [2026-09-24 17:01:36 - 2026-09-24 17:01:39] **Unknown:** Please continue to hold and your call will be answered shortly.
- [2026-09-24 17:01:40 - 2026-09-24 17:01:42] **Unknown:** Rafale is trying to call me.
- [2026-09-24 17:01:42 - 2026-09-24 17:01:42] **Unknown:** I can't
- [2026-09-24 17:01:42 - 2026-09-24 17:01:43] **Unknown:** Answer because I'm on hold
- [2026-09-24 17:01:44 - 2026-09-24 17:01:44] **Unknown:** With.
- [2026-09-24 17:01:49 - 2026-09-24 17:01:58] **Unknown:** Can you call him and ask him what he wants?
- [2026-09-24 17:02:11 - 2026-09-24 17:02:12] **Unknown:** Please continue
- [2026-09-24 17:02:12 - 2026-09-24 17:02:19] **Unknown:** To hold
- [2026-09-24 17:02:19 - 2026-09-24 17:02:21] **Unknown:** And your call will be answered shortly.
- [2026-09-24 17:02:27 - 2026-09-24 17:02:33] **Unknown:** Now I'm trying to get through to the AA and I'm hoping that I want a cocktail.
- [2026-09-24 17:02:51 - 2026-09-24 17:02:58] **Unknown:** Please
- [2026-09-24 17:02:58 - 2026-09-24 17:03:01] **Unknown:** Continue to hold, and your call will be answered shortly.
- [2026-09-24 17:03:38 - 2026-09-24 17:03:42] **Unknown:** Please continue to hold and your call will be answered shortly.
- [2026-09-24 17:04:12 - 2026-09-24 17:04:23] **Unknown:** Please continue to hold and your call will be answered shortly.
- [2026-09-24 17:04:52 - 2026-09-24 17:04:57] **Unknown:** Please continue.
- [2026-09-24 17:04:59 - 2026-09-24 17:05:03] **Unknown:** Please continue to hold and your call will be answered shortly.
- [2026-09-24 17:05:23 - 2026-09-24 17:05:24] **Unknown:** Hello.
- [2026-09-24 17:05:32 - 2026-09-24 17:05:32] **Unknown:** Hello.
- [2026-09-24 17:05:36 - 2026-09-24 17:05:39] **Unknown:** Flea insured cannabis vehicle registration?
- [2026-09-24 17:05:40 - 2026-09-24 17:05:46] **Unknown:** Yeah, it's Kilo Mike six five Yankee Mike Juliet.
- [2026-09-24 17:05:50 - 2026-09-24 17:05:53] **Unknown:** Kilo Mike 65, Yankee Mike Juliet.
- [2026-09-24 17:05:54 - 2026-09-24 17:05:54] **Unknown:** Yes.
- [2026-09-24 17:05:56 - 2026-09-24 17:06:00] **Unknown:** I can't seem to find anything for this registration, bearing me.
- [2026-09-24 17:06:13 - 2026-09-24 17:06:21] **Unknown:** Yeah, I thought that's included in our thing.
- [2026-09-24 17:06:22 - 2026-09-24 17:06:23] **Unknown:** Sorry.
- [2026-09-24 17:06:41 - 2026-09-24 17:06:43] **Behnam:** Having some trouble looking at my emails because I'm in the car.
- [2026-09-24 17:06:44 - 2026-09-24 17:06:46] **Behnam:** I'm sure that's clear that I was constantly.
- [2026-09-24 17:06:51 - 2026-09-24 17:06:52] **Unknown:** Is this a company vehicle?
- [2026-09-24 17:06:57 - 2026-09-24 17:06:57] **Behnam:** It is.
- [2026-09-24 17:06:57 - 2026-09-24 17:06:58] **Behnam:** Yeah.
- [2026-09-24 17:07:02 - 2026-09-24 17:07:04] **Behnam:** KM65YMJ.
- [2026-09-24 17:07:06 - 2026-09-24 17:07:07] **Unknown:** Okay.
- [2026-09-24 17:07:07 - 2026-09-24 17:07:09] **Unknown:** I'm going to transfer you to our fleet line, okay?
- [2026-09-24 17:07:11 - 2026-09-24 17:07:11] **Behnam:** All right then, thank you.
- [2026-09-24 17:07:23 - 2026-09-24 17:07:29] **Unknown:** Commend going online to the aa.com/businessbreakdown.
- [2026-09-24 17:07:29 - 2026-09-24 17:07:33] **Unknown:** It's quick and easy and you'll get the help you need in no time.
- [2026-09-24 17:07:33 - 2026-09-24 17:07:35] **Unknown:** To help us improve our service, we may record your
- [2026-09-24 17:07:36 - 2026-09-24 17:07:36] **Unknown:** Your call.
- [2026-09-24 17:07:36 - 2026-09-24 17:07:37] **Unknown:** We get it.
- [2026-09-24 17:07:37 - 2026-09-24 17:07:39] **Unknown:** Car trouble is stressful.
- [2026-09-24 17:07:39 - 2026-09-24 17:07:42] **Unknown:** Our team are all ears and ready to help.
- [2026-09-24 17:07:42 - 2026-09-24 17:07:47] **Unknown:** Remember, kindness fuels us, and abusive language won't be tolerated.
- [2026-09-24 17:07:47 - 2026-09-24 17:07:52] **Unknown:** If you're calling to, request assistance for the first time today, please press one.
- [2026-09-24 17:07:52 - 2026-09-24 17:07:54] **Unknown:** If you're calling us back regarding an.
- [2026-09-24 17:07:55 - 2026-09-24 17:07:56] **Unknown:** Thanks for calling DAA.
- [2026-09-24 17:07:57 - 2026-09-24 17:07:59] **Unknown:** Here is some safety advice you may want to follow.
- [2026-09-24 17:08:00 - 2026-09-24 17:08:05] **Unknown:** If you're vehicle's in a dangerous location and drivable, move it to a safe location now.
- [2026-09-24 17:08:05 - 2026-09-24 17:08:08] **Unknown:** Make sure your hazard lights and side lights are on.
- [2026-09-24 17:08:08 - 2026-09-24 17:08:16] **Unknown:** It's generally safest to wait away from your vehicle so exit it carefully using the doors on the opposite side to any traffic if possible.
- [2026-09-24 17:08:16 - 2026-09-24 17:08:21] **Unknown:** If you're near moving traffic, you should wait well away from your vehicle, preferably behind a barrier.
- [2026-09-24 17:08:22 - 2026-09-24 17:08:24] **Unknown:** If you must stay in your vehicle where your seats seatbelt.
- [2026-09-24 17:08:25 - 2026-09-24 17:08:32] **Unknown:** If you have any safety or health concerns that may affect your breakdown today, please notify us as soon as you're connected.
- [2026-09-24 17:08:32 - 2026-09-24 17:08:35] **Unknown:** In as few words as possible, please tell us what the fault is
- [2026-09-24 17:08:36 - 2026-09-24 17:08:36] **Unknown:** With the vehicle.
- [2026-09-24 17:08:37 - 2026-09-24 17:08:41] **Unknown:** For example, I have an orange warning light and noises from my engine.
- [2026-09-24 17:08:43 - 2026-09-24 17:08:44] **Unknown:** Alternative problem.
- [2026-09-24 17:08:47 - 2026-09-24 17:08:47] **Unknown:** Thanks.
- [2026-09-24 17:08:48 - 2026-09-24 17:08:57] **Unknown:** To get back on the road as quickly as possible, report your breakdown online at the aa.com/businessbreakdown.
- [2026-09-24 17:08:57 - 2026-09-24 17:09:04] **Unknown:** Reporting digitally means we can pinpoint your location precisely and this is the quickest way for our patrol to find you.
- [2026-09-24 17:09:07 - 2026-09-24 17:09:17] **Unknown:** If you feel you are in a dangerous location, you don't have access to the internet, or you need to speak to an advisor about a breakdown you've already reported, press one.
- [2026-09-24 17:09:22 - 2026-09-24 17:09:24] **Unknown:** If you feel you are in a dangerous location, dangerous location.
- [2026-09-24 17:09:32 - 2026-09-24 17:09:33] **Unknown:** Can I take your membership number, please?
- [2026-09-24 17:09:36 - 2026-09-24 17:09:37] **Behnam:** Sorry, say that again.
- [2026-09-24 17:09:39 - 2026-09-24 17:09:41] **Unknown:** You're on the company line, Fleet Assist.
- [2026-09-24 17:09:41 - 2026-09-24 17:09:42] **Unknown:** Can I take your membership number please?
- [2026-09-24 17:09:42 - 2026-09-24 17:09:43] **Unknown:** Your Bible Charlie number?
- [2026-09-24 17:09:44 - 2026-09-24 17:09:44] **Behnam:** Yeah.
- [2026-09-24 17:09:45 - 2026-09-24 17:09:48] **Behnam:** I've only got, I've got an account number.
- [2026-09-24 17:09:48 - 2026-09-24 17:09:49] **Behnam:** one second.
- [2026-09-24 17:09:49 - 2026-09-24 17:09:59] **Behnam:** Oh yes, B bravo Charlie, Alpha Sierra Papa, 453577. 4535,
- [2026-09-24 17:10:00 - 2026-09-24 17:10:02] **Unknown:** 3577.
- [2026-09-24 17:10:03 - 2026-09-24 17:10:03] **Behnam:** Yes.
- [2026-09-24 17:10:06 - 2026-09-24 17:10:06] **Behnam:** Yeah, got that.
- [2026-09-24 17:10:06 - 2026-09-24 17:10:12] **Unknown:** So yeah, the bravo Charlie, the let's came through absolutely crystal clear the digits go up interference on the line.
- [2026-09-24 17:10:12 - 2026-09-24 17:10:16] **Unknown:** So ending P ending in 453577.
- [2026-09-24 17:10:16 - 2026-09-24 17:10:17] **Unknown:** Thank you sir.
- [2026-09-24 17:10:18 - 2026-09-24 17:10:18] **Unknown:** Hold on a second.
- [2026-09-24 17:10:30 - 2026-09-24 17:10:31] **Unknown:** And the company is called?
- [2026-09-24 17:10:33 - 2026-09-24 17:10:35] **Behnam:** TLC Solutions Limited.
- [2026-09-24 17:10:36 - 2026-09-24 17:10:37] **Unknown:** Definitely is.
- [2026-09-24 17:10:37 - 2026-09-24 17:10:38] **Unknown:** What's the registration of the vehicle concern, sir?
- [2026-09-24 17:10:40 - 2026-09-24 17:10:42] **Unknown:** The one concern is, this is where I'm confused now.
- [2026-09-24 17:10:42 - 2026-09-24 17:10:47] **Unknown:** It's Killer Mike 65, Yankee Mike Juliet.
- [2026-09-24 17:10:47 - 2026-09-24 17:10:48] **Unknown:** Yankee.
- [2026-09-24 17:10:48 - 2026-09-24 17:10:50] **Unknown:** Mike, Juliet.
- [2026-09-24 17:10:51 - 2026-09-24 17:10:51] **Unknown:** Yes.
- [2026-09-24 17:10:57 - 2026-09-24 17:11:00] **Unknown:** Nothing at the Volkswagen, the Volkswagen crafter?
- [2026-09-24 17:11:00 - 2026-09-24 17:11:00] **Unknown:** That vehicle?
- [2026-09-24 17:11:01 - 2026-09-24 17:11:02] **Unknown:** It is, yes.
- [2026-09-24 17:11:04 - 2026-09-24 17:11:06] **Unknown:** Uh, actually, two seconds.
- [2026-09-24 17:11:06 - 2026-09-24 17:11:11] **Unknown:** That, that membership number for TLC actually expired in June last year.
- [2026-09-24 17:11:12 - 2026-09-24 17:11:12] **Unknown:** Hold on, a second.
- [2026-09-24 17:11:12 - 2026-09-24 17:11:14] **Unknown:** I'm just going to do a name chase.
- [2026-09-24 17:11:14 - 2026-09-24 17:11:17] **Unknown:** Because they might have updated it and got a new number.
- [2026-09-24 17:11:17 - 2026-09-24 17:11:17] **Unknown:** Rightly.
- [2026-09-24 17:11:17 - 2026-09-24 17:11:18] **Unknown:** Wrong one, yeah.
- [2026-09-24 17:11:18 - 2026-09-24 17:11:22] **Unknown:** Yeah, they might be giving you the wrong wrong information, or they're giving you, I'm giving you an update card.
- [2026-09-24 17:11:23 - 2026-09-24 17:11:23] **Unknown:** Two seconds.
- [2026-09-24 17:11:23 - 2026-09-24 17:11:24] **Unknown:** just pay me one moment.
- [2026-09-24 17:11:25 - 2026-09-24 17:11:26] **Unknown:** It does happen a lot.
- [2026-09-24 17:11:26 - 2026-09-24 17:11:31] **Unknown:** If you dismissed the payment by a day or got delayed by a day, they changed that number, the digits.
- [2026-09-24 17:11:32 - 2026-09-24 17:11:32] **Unknown:** Yeah.
- [2026-09-24 17:11:33 - 2026-09-24 17:11:33] **Unknown:** Right.
- [2026-09-24 17:11:33 - 2026-09-24 17:11:35] **Unknown:** I don't think, I think we paid up front to the beginning.
- [2026-09-24 17:11:36 - 2026-09-24 17:11:38] **Unknown:** Where we've had a different in the past.
- [2026-09-24 17:11:40 - 2026-09-24 17:11:48] **Unknown:** Right.
- [2026-09-24 17:11:48 - 2026-09-24 17:11:48] **Unknown:** Right.
- [2026-09-24 17:11:49 - 2026-09-24 17:11:57] **Unknown:** Company TLC solutions limited it should say company name yeah.
- [2026-09-24 17:12:11 - 2026-09-24 17:12:24] **Unknown:** I've got an AA custom in.
- [2026-09-24 17:12:24 - 2026-09-24 17:12:24] **Unknown:** number.
- [2026-09-24 17:12:26 - 2026-09-24 17:12:28] **Unknown:** I've got something that's coming through.
- [2026-09-24 17:12:28 - 2026-09-24 17:12:31] **Unknown:** I'm just selecting the ones where they're not expired.
- [2026-09-24 17:12:31 - 2026-09-24 17:12:32] **Unknown:** I found it now.
- [2026-09-24 17:12:33 - 2026-09-24 17:12:34] **Unknown:** Yeah, that's active.
- [2026-09-24 17:12:37 - 2026-09-24 17:12:38] **Unknown:** Sorry, your name is?
- [2026-09-24 17:12:40 - 2026-09-24 17:12:41] **Behnam:** Ben I'm refref.
- [2026-09-24 17:12:43 - 2026-09-24 17:12:45] **Unknown:** Sorry, your first name is Ben, did you say?
- [2026-09-24 17:12:45 - 2026-09-24 17:12:47] **Behnam:** Yeah, yeah Ben is fine, yeah.
- [2026-09-24 17:12:49 - 2026-09-24 17:12:50] **Unknown:** And it said your surname, sir is?
- [2026-09-24 17:12:52 - 2026-09-24 17:12:55] **Behnam:** Rafraf, Romeo Alpha Foxtrot, Romeo Alpha Foxtrot.
- [2026-09-24 17:12:57 - 2026-09-24 17:12:57] **Unknown:** Excellent.
- [2026-09-24 17:12:58 - 2026-09-24 17:13:00] **Unknown:** Mr., doctor, professor, don't presume this job, beb.
- [2026-09-24 17:13:02 - 2026-09-24 17:13:03] **Behnam:** Just missed her, I'm afraid.
- [2026-09-24 17:13:04 - 2026-09-24 17:13:05] **Unknown:** Never just missed her.
- [2026-09-24 17:13:05 - 2026-09-24 17:13:06] **Unknown:** You've got a boy name like John, I'll let you off there.
- [2026-09-24 17:13:07 - 2026-09-24 17:13:09] **Unknown:** I do actually have no contact number coming through.
- [2026-09-24 17:13:09 - 2026-09-24 17:13:11] **Unknown:** You have been transferred through.
- [2026-09-24 17:13:11 - 2026-09-24 17:13:12] **Unknown:** What's your mobile number?
- [2026-09-24 17:13:12 - 2026-09-24 17:13:13] **Unknown:** on there Ben?
- [2026-09-24 17:13:14 - 2026-09-24 17:13:15] **Behnam:** 07988.
- [2026-09-24 17:13:17 - 2026-09-24 17:13:20] **Behnam:** Yes. 088 200.
- [2026-09-24 17:13:21 - 2026-09-24 17:13:22] **Unknown:** 200.
- [2026-09-24 17:13:23 - 2026-09-24 17:13:23] **Unknown:** Right.
- [2026-09-24 17:13:23 - 2026-09-24 17:13:24] **Behnam:** Yeah.
- [2026-09-24 17:13:25 - 2026-09-24 17:13:27] **Unknown:** And no, you're not planning on behalf of the driver.
- [2026-09-24 17:13:27 - 2026-09-24 17:13:28] **Unknown:** You are the driver of the vehicle there, there, yeah?
- [2026-09-24 17:13:29 - 2026-09-24 17:13:30] **Behnam:** I'm not the driver.
- [2026-09-24 17:13:30 - 2026-09-24 17:13:32] **Behnam:** No, no, I'm not the driver, I'm afraid, actually.
- [2026-09-24 17:13:32 - 2026-09-24 17:13:32] **Unknown:** All right.
- [2026-09-24 17:13:32 - 2026-09-24 17:13:34] **Unknown:** Can I just check that number that you gave me?
- [2026-09-24 17:13:34 - 2026-09-24 17:13:35] **Unknown:** 077
- [2026-09-24 17:13:37 - 2026-09-24 17:13:39] **Behnam:** So 07988.
- [2026-09-24 17:13:40 - 2026-09-24 17:13:41] **Unknown:** Oh, seven.
- [2026-09-24 17:13:41 - 2026-09-24 17:13:41] **Unknown:** Only one seven.
- [2026-09-24 17:13:41 - 2026-09-24 17:13:42] **Unknown:** Right, got it.
- [2026-09-24 17:13:42 - 2026-09-24 17:13:44] **Unknown:** And Ben, who is the driver on scene?
- [2026-09-24 17:13:46 - 2026-09-24 17:13:47] **Behnam:** His name is Raphael.
- [2026-09-24 17:13:48 - 2026-09-24 17:13:48] **Behnam:** Romeo.
- [2026-09-24 17:13:49 - 2026-09-24 17:13:51] **Behnam:** Alpha Foxtrot, Alpha Lima.
- [2026-09-24 17:13:52 - 2026-09-24 17:13:53] **Unknown:** Alpha Lima.
- [2026-09-24 17:13:53 - 2026-09-24 17:13:54] **Behnam:** Name.
- [2026-09-24 17:13:56 - 2026-09-24 17:13:57] **Unknown:** Rafael.
- [2026-09-24 17:13:57 - 2026-09-24 17:13:58] **Unknown:** Yeah, there's a lot of famous people with that name.
- [2026-09-24 17:13:59 - 2026-09-24 17:14:00] **Unknown:** What's his number?
- [2026-09-24 17:14:00 - 2026-09-24 17:14:01] **Unknown:** What's his number?
- [2026-09-24 17:14:01 - 2026-09-24 17:14:04] **Behnam:** He's not a sir, he's just a mister as well.
- [2026-09-24 17:14:04 - 2026-09-24 17:14:06] **Behnam:** He's 07383.
- [2026-09-24 17:14:07 - 2026-09-24 17:14:08] **Unknown:** Yes sir.
- [2026-09-24 17:14:09 - 2026-09-24 17:14:10] **Behnam:** 606.
- [2026-09-24 17:14:12 - 2026-09-24 17:14:15] **Behnam:** Yes. 305.
- [2026-09-24 17:14:16 - 2026-09-24 17:14:17] **Unknown:** Thanks.
- [2026-09-24 17:14:18 - 2026-09-24 17:14:18] **Unknown:** All right.
- [2026-09-24 17:14:19 - 2026-09-24 17:14:21] **Unknown:** Yes, it does come up with the company count.
- [2026-09-24 17:14:21 - 2026-09-24 17:14:25] **Unknown:** And what's he saying is the issue of the Vauxin Craft or what is the issue of the vehicle itself?
- [2026-09-24 17:14:25 - 2026-09-24 17:14:27] **Behnam:** He told me it lost all power.
- [2026-09-24 17:14:27 - 2026-09-24 17:14:33] **Behnam:** It gave a warning on the dash for alternator fault and I don't think it will start now at all.
- [2026-09-24 17:14:33 - 2026-09-24 17:14:35] **Unknown:** Gone into a complete shutdown
- [2026-09-24 17:14:36 - 2026-09-24 17:14:41] **Unknown:** Low power middle spam, my right alternator malfunction.
- [2026-09-24 17:14:41 - 2026-09-24 17:14:46] **Unknown:** Fault.
- [2026-09-24 17:14:48 - 2026-09-24 17:14:49] **Unknown:** What's his location?
- [2026-09-24 17:14:49 - 2026-09-24 17:14:50] **Unknown:** Whereabouts is he?
- [2026-09-24 17:14:50 - 2026-09-24 17:14:51] **Unknown:** You've got a postcard or what?
- [2026-09-24 17:14:51 - 2026-09-24 17:14:52] **Unknown:** Three words for him?
- [2026-09-24 17:14:52 - 2026-09-24 17:14:52] **Behnam:** Postcode, yeah.
- [2026-09-24 17:14:53 - 2026-09-24 17:14:56] **Behnam:** Postcode Delta November 4th.
- [2026-09-24 17:14:57 - 2026-09-24 17:14:57] **Unknown:** Yeah.
- [2026-09-24 17:14:59 - 2026-09-24 17:15:00] **Behnam:** Zero Quebec.
- [2026-09-24 17:15:00 - 2026-09-24 17:15:01] **Behnam:** Foxtrot.
- [2026-09-24 17:15:02 - 2026-09-24 17:15:03] **Unknown:** Quebec Foxtrot.
- [2026-09-24 17:15:03 - 2026-09-24 17:15:10] **Unknown:** All right, so Doncaster, Balbany Road, whereabouts to see, or outside any particular business?
- [2026-09-24 17:15:10 - 2026-09-24 17:15:13] **Behnam:** It's so crazy, outside, address, pizza crazy.
- [2026-09-24 17:15:15 - 2026-09-24 17:15:19] **Unknown:** Well, it could have been that, or it could have been the white swan, or opposite the road, it could be the McDonald's.
- [2026-09-24 17:15:19 - 2026-09-24 17:15:21] **Unknown:** I know, I'll probably where he is.
- [2026-09-24 17:15:21 - 2026-09-24 17:15:23] **Behnam:** It's one now and I'm here.
- [2026-09-24 17:15:26 - 2026-09-24 17:15:31] **Unknown:** Yeah, I've gone between Ailesmere Avenue and yeah, the road that serves as the white swan, but.
- [2026-09-24 17:15:31 - 2026-09-24 17:15:31] **Unknown:** Yeah.
- [2026-09-24 17:15:31 - 2026-09-24 17:15:32] **Unknown:** Fabulous Road.
- [2026-09-24 17:15:32 - 2026-09-24 17:15:35] **Behnam:** Beyond Ellesmere Avenue, I think the access is from.
- [2026-09-24 17:15:35 - 2026-09-24 17:15:35] **Behnam:** Yeah,
- [2026-09-24 17:15:36 - 2026-09-24 17:15:37] **Unknown:** Parking area, isn't it?
- [2026-09-24 17:15:37 - 2026-09-24 17:15:40] **Unknown:** So parking on street parking.
- [2026-09-24 17:15:41 - 2026-09-24 17:15:42] **Unknown:** Yeah, yeah.
- [2026-09-24 17:15:42 - 2026-09-24 17:15:44] **Unknown:** So it's on that corner, right?
- [2026-09-24 17:15:47 - 2026-09-24 17:16:02] **Unknown:** So Elmer's road, Roadside before corner I just put the pizza in there.
- [2026-09-24 17:16:03 - 2026-09-24 17:16:04] **Unknown:** Pizza crazy.
- [2026-09-24 17:16:36 - 2026-09-24 17:16:36] **Unknown:** Mode now.
- [2026-09-24 17:16:38 - 2026-09-24 17:16:41] **Unknown:** Or new vehicles, low performance mode, same to me and you.
- [2026-09-24 17:16:41 - 2026-09-24 17:16:45] **Unknown:** The hybrid and electric just have that pop up to me and you.
- [2026-09-24 17:16:45 - 2026-09-24 17:16:46] **Unknown:** It's still lamp mode.
- [2026-09-24 17:16:48 - 2026-09-24 17:16:48] **Behnam:** All right.
- [2026-09-24 17:16:49 - 2026-09-24 17:16:50] **Unknown:** Power.
- [2026-09-24 17:16:51 - 2026-09-24 17:16:52] **Unknown:** And I've got the warning alert there.
- [2026-09-24 17:16:54 - 2026-09-24 17:17:00] **Unknown:** So tell Rafael got patrol in the air with him and it's coming up to, well, just gone 5:15.
- [2026-09-24 17:17:01 - 2026-09-24 17:17:02] **Unknown:** We're aiming to be there just over now.
- [2026-09-24 17:17:02 - 2026-09-24 17:17:08] **Unknown:** We're looking at 186251825 at the latest for you guys.
- [2026-09-24 17:17:08 - 2026-09-24 17:17:10] **Unknown:** Uh it should be getting a text message.
- [2026-09-24 17:17:10 - 2026-09-24 17:17:14] **Unknown:** This should be ringing out on approach on the mobile number you kindly gave me.
- [2026-09-24 17:17:16 - 2026-09-24 17:17:19] **Unknown:** Right, so I have got the new BCSP number that you mentioned before.
- [2026-09-24 17:17:20 - 2026-09-24 17:17:25] **Unknown:** So the one coming up there, if you want to just make a note of it, just for expedite, anything in the future there for you.
- [2026-09-24 17:17:25 - 2026-09-24 17:17:26] **Unknown:** So it's still the same letters.
- [2026-09-24 17:17:27 - 2026-09-24 17:17:27] **Unknown:** Go ahead.
- [2026-09-24 17:17:27 - 2026-09-24 17:17:30] **Unknown:** Bravo, Charlie, Alpha, Sierra, Papa.
- [2026-09-24 17:17:31 - 2026-09-24 17:17:31] **Behnam:** Yeah.
- [2026-09-24 17:17:32 - 2026-09-24 17:17:34] **Unknown:** But the numbers now are 101.
- [2026-09-24 17:17:36 - 2026-09-24 17:17:38] **Behnam:** Yeah. 76.
- [2026-09-24 17:17:39 - 2026-09-24 17:17:41] **Unknown:** Yeah. 87.
- [2026-09-24 17:17:41 - 2026-09-24 17:17:45] **Unknown:** If you want to pass that to your team, to quote that number in the future, like to bring on the call.
- [2026-09-24 17:17:45 - 2026-09-24 17:17:46] **Behnam:** For any vehicle.
- [2026-09-24 17:17:47 - 2026-09-24 17:17:48] **Unknown:** Any of your fleet?
- [2026-09-24 17:17:48 - 2026-09-24 17:17:49] **Unknown:** of vehicles?
- [2026-09-24 17:17:49 - 2026-09-24 17:17:49] **Unknown:** Yeah.
- [2026-09-24 17:17:50 - 2026-09-24 17:17:50] **Unknown:** That are registered, yeah.
- [2026-09-24 17:17:51 - 2026-09-24 17:17:51] **Unknown:** Definitely, yeah.
- [2026-09-24 17:17:52 - 2026-09-24 17:17:53] **Behnam:** And that vehicle came up
- [2026-09-24 17:17:53 - 2026-09-24 17:17:55] **Unknown:** Straight away against that reference.
- [2026-09-24 17:17:55 - 2026-09-24 17:17:57] **Unknown:** So, yeah, definitely a signed vehicle.
- [2026-09-24 17:17:57 - 2026-09-24 17:18:00] **Behnam:** Why the first person I spoke to, he said he wasn't.
- [2026-09-24 17:18:00 - 2026-09-24 17:18:04] **Behnam:** but I think my mobile number might be linked with an old account or something, I don't know.
- [2026-09-24 17:18:04 - 2026-09-24 17:18:05] **Behnam:** That's fine anyway.
- [2026-09-24 17:18:07 - 2026-09-24 17:18:08] **Unknown:** We're getting there in the end.
- [2026-09-24 17:18:09 - 2026-09-24 17:18:13] **Behnam:** Can I talk to you about renewal and prices or not really?
- [2026-09-24 17:18:13 - 2026-09-24 17:18:15] **Unknown:** No, there's a dedicated team especially for that.
- [2026-09-24 17:18:16 - 2026-09-24 17:18:22] **Unknown:** I know a lot of people get puff because when they go through to a team, they want to physically talk to someone, they don't like being doing stuff on tintinet, just keep referring.
- [2026-09-24 17:18:23 - 2026-09-24 17:18:28] **Unknown:** But three times to the internet or onto the web page, but after that, you do get to talk to a human being.
- [2026-09-24 17:18:28 - 2026-09-24 17:18:30] **Unknown:** Yeah, it's called the inquiry line that do the renewals.
- [2026-09-24 17:18:31 - 2026-09-24 17:18:31] **Unknown:** Hold on a second.
- [2026-09-24 17:18:31 - 2026-09-24 17:18:33] **Unknown:** I do have their number at hand.
- [2026-09-24 17:18:33 - 2026-09-24 17:18:34] **Unknown:** Uh, did,
- [2026-09-24 17:18:34 - 2026-09-24 17:18:35] **Behnam:** Did, did, did.
- [2026-09-24 17:18:36 - 2026-09-24 17:18:37] **Unknown:** You know, I've got it in the emails.
- [2026-09-24 17:18:37 - 2026-09-24 17:18:38] **Unknown:** It's fine.
- [2026-09-24 17:18:38 - 2026-09-24 17:18:38] **Unknown:** It's not a prob.
- [2026-09-24 17:18:38 - 2026-09-24 17:18:38] **Unknown:** Just.
- [2026-09-24 17:18:38 - 2026-09-24 17:18:39] **Unknown:** Oh, you got it already.
- [2026-09-24 17:18:40 - 2026-09-24 17:18:40] **Unknown:** Right, okay.
- [2026-09-24 17:18:41 - 2026-09-24 17:18:41] **Unknown:** I don't worry.
- [2026-09-24 17:18:41 - 2026-09-24 17:18:44] **Unknown:** And then quote that number now, because that's a new one that replaced the old one there.
- [2026-09-24 17:18:45 - 2026-09-24 17:18:45] **Unknown:** Right.
- [2026-09-24 17:18:45 - 2026-09-24 17:18:49] **Unknown:** So the number that I would normally dial is the one that starts 080555.
- [2026-09-24 17:18:49 - 2026-09-24 17:18:51] **Unknown:** We got that number there, there, yeah?
- [2026-09-24 17:18:51 - 2026-09-24 17:18:52] **Unknown:** Fleet inquiries?
- [2026-09-24 17:18:52 - 2026-09-24 17:18:53] **Unknown:** Yes.
- [2026-09-24 17:18:53 - 2026-09-24 17:18:53] **Unknown:** Yeah.
- [2026-09-24 17:18:53 - 2026-09-24 17:18:54] **Unknown:** Ends in 118.
- [2026-09-24 17:18:55 - 2026-09-24 17:18:56] **Unknown:** Oh, double eight, sorry, I should say.
- [2026-09-24 17:18:57 - 2026-09-24 17:18:58] **Unknown:** Yeah, once you got that one, there you go.
- [2026-09-24 17:18:58 - 2026-09-24 17:19:02] **Unknown:** So go back to Rafael, make sure he's got that message, tell them the good news.
- [2026-09-24 17:19:03 - 2026-09-24 17:19:07] **Unknown:** If he has got a smartphone, he can click on the update link and you can track the equipment coming to him.
- [2026-09-24 17:19:07 - 2026-09-24 17:19:10] **Unknown:** So aiming to be there by 25, about six if not sooner.
- [2026-09-24 17:19:11 - 2026-09-24 17:19:11] **Unknown:** All right.
- [2026-09-24 17:19:12 - 2026-09-24 17:19:13] **Unknown:** Perfect.
- [2026-09-24 17:19:13 - 2026-09-24 17:19:14] **Unknown:** Thank you very much for your help.
- [2026-09-24 17:19:15 - 2026-09-24 17:19:15] **Unknown:** Bye for now.
- [2026-09-24 17:19:17 - 2026-09-24 17:19:17] **Unknown:** All right then.
- [2026-09-24 17:19:18 - 2026-09-24 17:19:18] **Unknown:** Bye bye for now.