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Please note that calls may be monitored or recorded for quality assurance.
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We will connect you with the next available support agent.
0:27
Hi, thanks for calling Aonas.
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My name is Brian.
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How can I help?
0:31
Hello, I, uh,
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I was trying to cancel the contract and I was asked to call you to confirm it on the phone.
0:40
I'm sorry to hear you when I cancel your package.
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Let me see what I can do.
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May I have your account number, please?
0:47
Yes, it is.
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It is
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276492545.
0:57
And who am I speaking with so I can address you properly?
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Yeah, it's a venom reference.
1:03
Okay, Mr.
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Benham.
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I need to verify the account.
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Please check your email.
1:08
Uh,
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140.
1:12
Yeah, I'm not able probably while I'm on the call.
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Let me, actually, let me get my, I don't know.
1:39
Um so basically how many how many do
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I mean yeah I have it it's um 7916.
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7916.
1:58
Oh virtual server Linux, may
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I know the reason why you want to cancel this, sir.
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Thank you very much.
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Sir, would you consider.
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Sorry,
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Well, outdated technology.
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this one, I think there's the newer, uh,
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Uh, oh, you have a, do we have a newer version?
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I'm,
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I'm using several servers with Tesla at the moment, so I was open to having the, newer version but not at that price.
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I can give you something.
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Okay,
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Let me cancel this first.
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Unless you want to keep it perimeter here, I can give you 30%.
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But let me find you a good promotion that is not offered online for dedicated services.
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Also for 75 off for a year, which I was it was it was all right for me at that price only, but it was for it's an old technology this anyway.
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It's not useful for me anymore.
2:51
That's right.
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Okay.
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What about the okay?
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Well, so I'll go ahead and cancel this.
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Just to set proper expectation.
2:57
Once I cancel this, anything associated
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This package will be terminated and can no longer be retrieved.
3:04
In addition, you will be getting a cancellation confirmation.
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Are you happy to proceed, sir?
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Yes, please, yes.
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Okay, give me one second.
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Okay, let me
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Check for promotion for a dedicated server.
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Someone think that would be new.
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newer.
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Do you still want the Linux, sir?
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Yeah, Linux, really, to be honest, I don't want to pay more than about €4 per month.
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Oh, well, let's check.
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Let's see what I can.
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Hang on. £12 or whatever.
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Are you in Germany?
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Uh, no, sir.
4:53
We're located overseas, but we also have a site in Gloucester in Germany.
4:58
Yeah, in
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The
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Yes,
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Because you're not much more North American.
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Okay, we no longer have the offer for VPS Linux that would be three months.
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Least that we can give is £7 for the first three months, and then becomes £22 after.
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There's M plus VPS Linux M plus is £4 for the first three months and then it becomes 12.
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I have four servers with a head start at the moment and.
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So what I need now is the package I have that's about €499 a month or something like that.
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It's sufficient for me.
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I think it's for the eight gigabytes of RAM as well.
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I don't think yes, I think yes.
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Oh, that's the reason why you like that.
5:54
Okay, that's also a good package, sir.
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The only edge that I think we have, I mean, these are
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All good company, you know, our competitors also.
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It's just our server, sir.
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Our server has lesser downtime.
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So yeah.
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Yeah.
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No, I appreciate that to be honest.
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, I'm probably yeah.
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Thanks for me right.
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All right.
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Okay.
6:16
All right.
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Thanks.
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Thanks for your
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Help.
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That's great.
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You're welcome,
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Sir.
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You take care.
6:21
Enjoy the rest of your day.
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Bye bye.