# Call Recording Transcript

- Started: 2026-09-22 12:41:09
- Direction: outbound
- Caller: Behnam
- Destination: 08081890625
- Duration: 6m 23s
- Disposition: ANSWERED

## Transcript

- [2026-09-22 12:41:10 - 2026-09-22 12:41:15] **Unknown:** In order to quickly and securely authenticate you as the owner of the account, we need your telephone PIN.
- [2026-09-22 12:41:16 - 2026-09-22 12:41:20] **Unknown:** Please type in your phone PIN or press the hash key to skip this step.
- [2026-09-22 12:41:24 - 2026-09-22 12:41:28] **Unknown:** Please note that calls may be monitored or recorded for quality assurance.
- [2026-09-22 12:41:28 - 2026-09-22 12:41:31] **Unknown:** We will connect you with the next available support agent.
- [2026-09-22 12:41:36 - 2026-09-22 12:41:38] **Unknown:** Hi, thanks for calling Aonas.
- [2026-09-22 12:41:38 - 2026-09-22 12:41:39] **Unknown:** My name is Brian.
- [2026-09-22 12:41:39 - 2026-09-22 12:41:39] **Unknown:** How can I help?
- [2026-09-22 12:41:40 - 2026-09-22 12:41:42] **Unknown:** Hello, I, uh,
- [2026-09-22 12:41:43 - 2026-09-22 12:41:47] **Behnam:** I was trying to cancel the contract and I was asked to call you to confirm it on the phone.
- [2026-09-22 12:41:48 - 2026-09-22 12:41:51] **Unknown:** I'm sorry to hear you when I cancel your package.
- [2026-09-22 12:41:51 - 2026-09-22 12:41:52] **Unknown:** Let me see what I can do.
- [2026-09-22 12:41:53 - 2026-09-22 12:41:55] **Unknown:** May I have your account number, please?
- [2026-09-22 12:41:55 - 2026-09-22 12:41:56] **Unknown:** Yes, it is.
- [2026-09-22 12:41:56 - 2026-09-22 12:41:57] **Unknown:** It is
- [2026-09-22 12:41:58 - 2026-09-22 12:42:03] **Behnam:** 276492545.
- [2026-09-22 12:42:05 - 2026-09-22 12:42:08] **Unknown:** And who am I speaking with so I can address you properly?
- [2026-09-22 12:42:09 - 2026-09-22 12:42:10] **Behnam:** Yeah, it's a venom reference.
- [2026-09-22 12:42:12 - 2026-09-22 12:42:12] **Unknown:** Okay, Mr.
- [2026-09-22 12:42:12 - 2026-09-22 12:42:13] **Unknown:** Benham.
- [2026-09-22 12:42:13 - 2026-09-22 12:42:15] **Unknown:** I need to verify the account.
- [2026-09-22 12:42:15 - 2026-09-22 12:42:16] **Unknown:** Please check your email.
- [2026-09-22 12:42:17 - 2026-09-22 12:42:17] **Unknown:** Uh,
- [2026-09-22 12:42:18 - 2026-09-22 12:42:19] **Behnam:** 140.
- [2026-09-22 12:42:21 - 2026-09-22 12:42:24] **Behnam:** Yeah, I'm not able probably while I'm on the call.
- [2026-09-22 12:42:25 - 2026-09-22 12:42:29] **Behnam:** Let me, actually, let me get my, I don't know.
- [2026-09-22 12:42:47 - 2026-09-22 12:42:49] **Unknown:** Um so basically how many how many do
- [2026-09-22 12:42:51 - 2026-09-22 12:42:55] **Behnam:** I mean yeah I have it it's um 7916.
- [2026-09-22 12:42:58 - 2026-09-22 12:43:00] **Unknown:** 7916.
- [2026-09-22 12:43:06 - 2026-09-22 12:43:08] **Unknown:** Oh virtual server Linux, may
- [2026-09-22 12:43:09 - 2026-09-22 12:43:11] **Unknown:** I know the reason why you want to cancel this, sir.
- [2026-09-22 12:43:12 - 2026-09-22 12:43:13] **Behnam:** Thank you very much.
- [2026-09-22 12:43:17 - 2026-09-22 12:43:18] **Unknown:** Sir, would you consider.
- [2026-09-22 12:43:18 - 2026-09-22 12:43:19] **Unknown:** Sorry,
- [2026-09-22 12:43:20 - 2026-09-22 12:43:21] **Behnam:** Well, outdated technology.
- [2026-09-22 12:43:21 - 2026-09-22 12:43:24] **Behnam:** this one, I think there's the newer, uh,
- [2026-09-22 12:43:25 - 2026-09-22 12:43:27] **Unknown:** Uh, oh, you have a, do we have a newer version?
- [2026-09-22 12:43:27 - 2026-09-22 12:43:27] **Unknown:** I'm,
- [2026-09-22 12:43:28 - 2026-09-22 12:43:35] **Behnam:** I'm using several servers with Tesla at the moment, so I was open to having the, newer version but not at that price.
- [2026-09-22 12:43:36 - 2026-09-22 12:43:37] **Behnam:** I can give you something.
- [2026-09-22 12:43:38 - 2026-09-22 12:43:39] **Behnam:** Okay,
- [2026-09-22 12:43:39 - 2026-09-22 12:43:40] **Unknown:** Let me cancel this first.
- [2026-09-22 12:43:40 - 2026-09-22 12:43:44] **Unknown:** Unless you want to keep it perimeter here, I can give you 30%.
- [2026-09-22 12:43:45 - 2026-09-22 12:43:49] **Unknown:** But let me find you a good promotion that is not offered online for dedicated services.
- [2026-09-22 12:43:49 - 2026-09-22 12:43:58] **Behnam:** Also for 75 off for a year, which I was it was it was all right for me at that price only, but it was for it's an old technology this anyway.
- [2026-09-22 12:43:58 - 2026-09-22 12:44:00] **Behnam:** It's not useful for me anymore.
- [2026-09-22 12:44:00 - 2026-09-22 12:44:01] **Behnam:** That's right.
- [2026-09-22 12:44:01 - 2026-09-22 12:44:01] **Unknown:** Okay.
- [2026-09-22 12:44:01 - 2026-09-22 12:44:02] **Unknown:** What about the okay?
- [2026-09-22 12:44:02 - 2026-09-22 12:44:04] **Unknown:** Well, so I'll go ahead and cancel this.
- [2026-09-22 12:44:04 - 2026-09-22 12:44:05] **Unknown:** Just to set proper expectation.
- [2026-09-22 12:44:06 - 2026-09-22 12:44:08] **Unknown:** Once I cancel this, anything associated
- [2026-09-22 12:44:09 - 2026-09-22 12:44:13] **Unknown:** This package will be terminated and can no longer be retrieved.
- [2026-09-22 12:44:13 - 2026-09-22 12:44:16] **Unknown:** In addition, you will be getting a cancellation confirmation.
- [2026-09-22 12:44:16 - 2026-09-22 12:44:17] **Unknown:** Are you happy to proceed, sir?
- [2026-09-22 12:44:18 - 2026-09-22 12:44:19] **Behnam:** Yes, please, yes.
- [2026-09-22 12:44:21 - 2026-09-22 12:44:22] **Unknown:** Okay, give me one second.
- [2026-09-22 12:45:21 - 2026-09-22 12:45:21] **Behnam:** Okay, let me
- [2026-09-22 12:45:28 - 2026-09-22 12:45:30] **Unknown:** Check for promotion for a dedicated server.
- [2026-09-22 12:45:31 - 2026-09-22 12:45:33] **Unknown:** Someone think that would be new.
- [2026-09-22 12:45:33 - 2026-09-22 12:45:33] **Unknown:** newer.
- [2026-09-22 12:45:34 - 2026-09-22 12:45:36] **Unknown:** Do you still want the Linux, sir?
- [2026-09-22 12:45:39 - 2026-09-22 12:45:44] **Behnam:** Yeah, Linux, really, to be honest, I don't want to pay more than about €4 per month.
- [2026-09-22 12:45:47 - 2026-09-22 12:45:49] **Unknown:** Oh, well, let's check.
- [2026-09-22 12:45:49 - 2026-09-22 12:45:50] **Unknown:** Let's see what I can.
- [2026-09-22 12:45:53 - 2026-09-22 12:45:54] **Behnam:** Hang on. £12 or whatever.
- [2026-09-22 12:45:58 - 2026-09-22 12:45:58] **Behnam:** Are you in Germany?
- [2026-09-22 12:46:01 - 2026-09-22 12:46:01] **Unknown:** Uh, no, sir.
- [2026-09-22 12:46:01 - 2026-09-22 12:46:06] **Unknown:** We're located overseas, but we also have a site in Gloucester in Germany.
- [2026-09-22 12:46:06 - 2026-09-22 12:46:08] **Unknown:** Yeah, in
- [2026-09-22 12:46:08 - 2026-09-22 12:46:08] **Behnam:** The
- [2026-09-22 12:46:10 - 2026-09-22 12:46:10] **Behnam:** Yes,
- [2026-09-22 12:46:11 - 2026-09-22 12:46:13] **Behnam:** Because you're not much more North American.
- [2026-09-22 12:46:16 - 2026-09-22 12:46:22] **Unknown:** Okay, we no longer have the offer for VPS Linux that would be three months.
- [2026-09-22 12:46:24 - 2026-09-22 12:46:31] **Unknown:** Least that we can give is £7 for the first three months, and then becomes £22 after.
- [2026-09-22 12:46:32 - 2026-09-22 12:46:37] **Unknown:** There's M plus VPS Linux M plus is £4 for the first three months and then it becomes 12.
- [2026-09-22 12:46:40 - 2026-09-22 12:46:44] **Behnam:** I have four servers with a head start at the moment and.
- [2026-09-22 12:46:45 - 2026-09-22 12:46:51] **Behnam:** So what I need now is the package I have that's about €499 a month or something like that.
- [2026-09-22 12:46:52 - 2026-09-22 12:46:53] **Behnam:** It's sufficient for me.
- [2026-09-22 12:46:53 - 2026-09-22 12:46:55] **Behnam:** I think it's for the eight gigabytes of RAM as well.
- [2026-09-22 12:46:57 - 2026-09-22 12:47:00] **Behnam:** I don't think yes, I think yes.
- [2026-09-22 12:47:00 - 2026-09-22 12:47:02] **Unknown:** Oh, that's the reason why you like that.
- [2026-09-22 12:47:02 - 2026-09-22 12:47:04] **Unknown:** Okay, that's also a good package, sir.
- [2026-09-22 12:47:05 - 2026-09-22 12:47:08] **Unknown:** The only edge that I think we have, I mean, these are
- [2026-09-22 12:47:09 - 2026-09-22 12:47:12] **Unknown:** All good company, you know, our competitors also.
- [2026-09-22 12:47:12 - 2026-09-22 12:47:14] **Unknown:** It's just our server, sir.
- [2026-09-22 12:47:14 - 2026-09-22 12:47:15] **Unknown:** Our server has lesser downtime.
- [2026-09-22 12:47:15 - 2026-09-22 12:47:16] **Unknown:** So yeah.
- [2026-09-22 12:47:17 - 2026-09-22 12:47:17] **Unknown:** Yeah.
- [2026-09-22 12:47:18 - 2026-09-22 12:47:20] **Unknown:** No, I appreciate that to be honest.
- [2026-09-22 12:47:21 - 2026-09-22 12:47:22] **Unknown:** , I'm probably yeah.
- [2026-09-22 12:47:22 - 2026-09-22 12:47:23] **Unknown:** Thanks for me right.
- [2026-09-22 12:47:23 - 2026-09-22 12:47:24] **Unknown:** All right.
- [2026-09-22 12:47:24 - 2026-09-22 12:47:24] **Unknown:** Okay.
- [2026-09-22 12:47:25 - 2026-09-22 12:47:25] **Unknown:** All right.
- [2026-09-22 12:47:26 - 2026-09-22 12:47:26] **Unknown:** Thanks.
- [2026-09-22 12:47:26 - 2026-09-22 12:47:27] **Unknown:** Thanks for your
- [2026-09-22 12:47:27 - 2026-09-22 12:47:27] **Unknown:** Help.
- [2026-09-22 12:47:27 - 2026-09-22 12:47:28] **Unknown:** That's great.
- [2026-09-22 12:47:28 - 2026-09-22 12:47:29] **Unknown:** You're welcome,
- [2026-09-22 12:47:29 - 2026-09-22 12:47:29] **Unknown:** Sir.
- [2026-09-22 12:47:29 - 2026-09-22 12:47:30] **Unknown:** You take care.
- [2026-09-22 12:47:30 - 2026-09-22 12:47:31] **Unknown:** Enjoy the rest of your day.
- [2026-09-22 12:47:31 - 2026-09-22 12:47:31] **Unknown:** Bye bye.