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Welcome to Robinborough Council's council tax service.
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Your call will be recorded and may be monitored for quality and training purposes to help ensure that we perform our public duties in the best way possible.
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Record the call as well.
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To check your council tax account and view your bill at any time, visit our website www.volume.com.uk/counciltax.
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Please choose carefully from the following options.
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If you wish to make a payment towards your council tax, please press one to pay using our automated payment system.
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Please have your account details and card details ready if you are using this service.
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Our staff are in most cases unable to take payments from you over the telephone.
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If you have received a payment reminder text message from us regarding your council tax, please press two.
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If you are behind with your council tax payments and you have received a notice through the post, we're here to help you.
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To speak with us about this,
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Please press three.
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If you are wanting to speak with us about applying for or cancelling a council tax discount, for example a single persons discount, please press four.
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If you need
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We are very sorry, but all of our advisors are currently busy helping other customers.
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Please continue to hold and your call will be answered as soon as possible.
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היום אולי על הספינלדו, Say what?
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Did you know that you can pay your council tax or housing benefits overpayment online by visiting our website at www.rotherham.gov.uk.
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Forward slash pay.
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Alternatively, our automated payment line is open 24 hours a day, seven days a week to take payments.
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To make a council tax payment, please phone 0300455 4562776 and for any other payments including housing benefits overpayments please phone 03004562723.
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Remember to have your account number or invoice number available when using these services.
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Covered the micro SDCs.
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Please be advised that in
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Most cases staff will not be able to take your payment in person over the telephone.
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I went to the shop with my lottery teacher.
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Our website offers a range of information
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Regarding how to claim housing and council tax benefit, free school meals and any other welfare benefit you may be entitled to.
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In the table.
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Is it www.rotherham.gov.uk/benny's one.
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Someone.
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Oh, £350.
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So, £360.
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Oh, I don't know if I've got an enough money.
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Oh my God, I have to find it.
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And I said, It's okay, just give me another ticket.
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I've got my £1 pen if I need to get an old fun.
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Our website offers a range of information.
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regarding council tax, including details of the discounts and exemptions you may be entitled to.
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You can also easily report a change of address to us online.
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Visit www.rob.
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www.rotherham.gov.uk/counciltax for more information.
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Buy all your financial, all your cash.
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It's spent about 100 times when you got to quit.
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For a month.
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Did you know that you can pay your council tax by direct debit over tax?
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Or 12 months with a choice of four payment dates.
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Please ask an advisor for more information or visit our website at www.rotherham.cook.uk/counciltax for further details.
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Did you know that your local library offers free internet access?
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Please visit www.rotherham.gov.uk/
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Another card is
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A free discount card scheme supported by Rotherham Borough Council which aims to help Rotherham people. on
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A low income by providing a discount on council services, leisure and shopping in the borough.
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Please contact the Rottercart helpline on Rotterdam 336015 for more information.
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If you suspect somebody is being a benefit thief, then phone the National Benefit Card Hotline on 0800 854440.
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Your call is free and confidential.
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Lines are open 7 a.m. to 11 p.m., seven days a week.
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Alternatively, visit our website www.rothen.gov.uk/ UK/Benefit to report the benefit thief online.
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We are very
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Sorry, but all of our advisors are currently busy helping other customers.
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Please continue to hold and your call will be answered as soon as possible.
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Look, well enough.
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You can't be authenticated because there was even a lot in the past.
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But who don't know what it is?
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There's going to be another scandal she has to wait a few hours because of this.
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Did you know that you can pay your council tax for housing benefit overpayment online by visiting our website at www.gondrum.gov.uk/pay.
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Alternatively our automated payment line is open 24 hours a day.
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Seven days a week to take payments.
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To make a council tax payment, please phone 03004562776.
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And for any other payments including housing benefits overpayment, please phone 0304 562723.
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Remember to have your account number or invoice number available when using these services.
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Please be advised that in most cases staff will not be able to take your payment in person over the telephone.
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Good afternoon, Rothernbrook.
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Council Alasdair speaking.
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How can I help?
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Hi there.
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I'm calling to ask about a single person discount that doesn't appear to have been applied to my partner's bill.
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Okay and what's the council tax reference number please?
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It is 50834441.
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Okay, and is she there please?
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Is she there, yeah.
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Hi.
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I just confirm your full name please.
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And your mobile number please.
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Mobile?
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I don't know.
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I don't know.
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So you're in the cafe. 07398.
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Do you have to say?
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Yeah.
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just a second, just.
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One second sorry.
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Four?
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Yeah. 7398911418.
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Okay, thank you.
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I can speak to the gentleman on your behalf.
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Yes, please.
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Okay.
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Hi there.
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Hi.
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Let me have a look.
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So, Tecky, you don't live with, uh, no, no.
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She, she thinks she used to have it, but perhaps, yeah, I think it was on previous years, but it's not on the current bill.
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Because basically we did
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Our checks a few years ago and tried to contact her just to confirm her.
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status at the property.
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Right.
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We didn't didn't get a response, which is why we've removed the I see.
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Single person discount.
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I see.
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She's lived here, she's been along at the address.
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Apart from cats where you don't count dogs or prison.
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Cats are free.
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Well,
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Yeah, let me
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Right, that's been reinstated now.
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Okay thank you.
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So there will be um
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There'll be a revised bill coming out.
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Okay.
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Yeah, that should be with next week.
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Perfect, thank you.
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You said it was taken off quite some time ago.
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I was taken off uh 1st of April 2025.
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So is it possible to retroactively apply that to retrospectively apply that to last year's bid as well?
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Which is what I've done.
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Okay, perfect.
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So did you acquire credit from last year to Craig Paul as well?
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Yes, yeah, absolutely.
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Wonderful.
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Are you able to tell us what the overall, I know there's a bit of a balance.
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at the moment.
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Are you able to tell us the picture now?
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Yeah, I've got, for last year, there's just £18 left outstanding, which is the bailiffs.
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I'm gonna send a.
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Yeah.
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So I was gonna say I'm gonna send a memo to the account management team who deal with the bailiffs, just let them know that that's the last final outstanding amount.
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£18 left to the day, so we'll be probably trying to put them out.
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And then for this year, that was from the last financial year, was it?
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Yeah, then for this year, £854, £54 left.
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So I'll get the bill recalculated and kind of obviously that'll come down quite a bit.
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So we're set to £18 with the bailiffs and then we'll set up a direct debt or something or other for the ongoing payments to the paper.
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Yeah.
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The bailiffs might not have that information yet, but obviously I'm going to message our team that deal with the bailiffs now.
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So then.
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Yeah.
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Perfect.
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And uh so the bailiffs, so the exact amount overdue from last year is now £18 exactly or was £0.00 on the end?
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It's it's £18 exactly but obviously there still might be some bailiff costs on top of that depending on what's happened with the bailiffs.
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Yeah.
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Okay, perfect.
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Thanks very much.
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And just to remind me, so if you can,
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Can you remind me the name of the firm, the Bailey's firm?
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I can't remember.
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Jacobs.
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Jacobs.
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Okay, perfect.
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Thanks very much.
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Okay.
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Thanks a lot.
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Thank you, bye bye.