# Call Recording Transcript

- Started: 2026-09-18 15:39:57
- Direction: outbound
- Caller: Behnam
- Destination: 01709336007
- Duration: 15m 11s
- Disposition: ANSWERED

## Transcript

- [2026-09-18 15:39:57 - 2026-09-18 15:40:01] **Unknown:** Welcome to Robinborough Council's council tax service.
- [2026-09-18 15:40:02 - 2026-09-18 15:40:09] **Unknown:** Your call will be recorded and may be monitored for quality and training purposes to help ensure that we perform our public duties in the best way possible.
- [2026-09-18 15:40:09 - 2026-09-18 15:40:10] **Unknown:** Record the call as well.
- [2026-09-18 15:40:11 - 2026-09-18 15:40:21] **Unknown:** To check your council tax account and view your bill at any time, visit our website www.volume.com.uk/counciltax.
- [2026-09-18 15:40:22 - 2026-09-18 15:40:24] **Unknown:** Please choose carefully from the following options.
- [2026-09-18 15:40:25 - 2026-09-18 15:40:31] **Unknown:** If you wish to make a payment towards your council tax, please press one to pay using our automated payment system.
- [2026-09-18 15:40:32 - 2026-09-18 15:40:36] **Unknown:** Please have your account details and card details ready if you are using this service.
- [2026-09-18 15:40:37 - 2026-09-18 15:40:42] **Unknown:** Our staff are in most cases unable to take payments from you over the telephone.
- [2026-09-18 15:40:43 - 2026-09-18 15:40:48] **Unknown:** If you have received a payment reminder text message from us regarding your council tax, please press two.
- [2026-09-18 15:40:49 - 2026-09-18 15:40:55] **Unknown:** If you are behind with your council tax payments and you have received a notice through the post, we're here to help you.
- [2026-09-18 15:40:55 - 2026-09-18 15:40:56] **Unknown:** To speak with us about this,
- [2026-09-18 15:40:57 - 2026-09-18 15:40:58] **Unknown:** Please press three.
- [2026-09-18 15:40:59 - 2026-09-18 15:41:07] **Unknown:** If you are wanting to speak with us about applying for or cancelling a council tax discount, for example a single persons discount, please press four.
- [2026-09-18 15:41:09 - 2026-09-18 15:41:09] **Unknown:** If you need
- [2026-09-18 15:41:25 - 2026-09-18 15:41:28] **Unknown:** We are very sorry, but all of our advisors are currently busy helping other customers.
- [2026-09-18 15:41:29 - 2026-09-18 15:41:32] **Unknown:** Please continue to hold and your call will be answered as soon as possible.
- [2026-09-18 15:41:32 - 2026-09-18 15:41:47] **Unknown:** היום אולי על הספינלדו, Say what?
- [2026-09-18 15:41:48 - 2026-09-18 15:41:56] **Unknown:** Did you know that you can pay your council tax or housing benefits overpayment online by visiting our website at www.rotherham.gov.uk.
- [2026-09-18 15:41:57 - 2026-09-18 15:41:58] **Unknown:** Forward slash pay.
- [2026-09-18 15:41:59 - 2026-09-18 15:42:04] **Unknown:** Alternatively, our automated payment line is open 24 hours a day, seven days a week to take payments.
- [2026-09-18 15:42:05 - 2026-09-18 15:42:21] **Unknown:** To make a council tax payment, please phone 0300455 4562776 and for any other payments including housing benefits overpayments please phone 03004562723.
- [2026-09-18 15:42:21 - 2026-09-18 15:42:25] **Unknown:** Remember to have your account number or invoice number available when using these services.
- [2026-09-18 15:42:25 - 2026-09-18 15:42:26] **Unknown:** Covered the micro SDCs.
- [2026-09-18 15:42:26 - 2026-09-18 15:42:27] **Unknown:** Please be advised that in
- [2026-09-18 15:42:27 - 2026-09-18 15:42:32] **Unknown:** Most cases staff will not be able to take your payment in person over the telephone.
- [2026-09-18 15:42:46 - 2026-09-18 15:42:48] **Unknown:** I went to the shop with my lottery teacher.
- [2026-09-18 15:42:48 - 2026-09-18 15:42:50] **Unknown:** Our website offers a range of information
- [2026-09-18 15:42:50 - 2026-09-18 15:42:56] **Unknown:** Regarding how to claim housing and council tax benefit, free school meals and any other welfare benefit you may be entitled to.
- [2026-09-18 15:42:57 - 2026-09-18 15:42:57] **Unknown:** In the table.
- [2026-09-18 15:42:57 - 2026-09-18 15:43:02] **Unknown:** Is it www.rotherham.gov.uk/benny's one.
- [2026-09-18 15:43:02 - 2026-09-18 15:43:02] **Unknown:** Someone.
- [2026-09-18 15:43:04 - 2026-09-18 15:43:06] **Unknown:** Oh, £350.
- [2026-09-18 15:43:06 - 2026-09-18 15:43:07] **Unknown:** So, £360.
- [2026-09-18 15:43:08 - 2026-09-18 15:43:10] **Unknown:** Oh, I don't know if I've got an enough money.
- [2026-09-18 15:43:10 - 2026-09-18 15:43:12] **Unknown:** Oh my God, I have to find it.
- [2026-09-18 15:43:12 - 2026-09-18 15:43:14] **Unknown:** And I said, It's okay, just give me another ticket.
- [2026-09-18 15:43:14 - 2026-09-18 15:43:19] **Unknown:** I've got my £1 pen if I need to get an old fun.
- [2026-09-18 15:43:19 - 2026-09-18 15:43:21] **Unknown:** Our website offers a range of information.
- [2026-09-18 15:43:21 - 2026-09-18 15:43:26] **Unknown:** regarding council tax, including details of the discounts and exemptions you may be entitled to.
- [2026-09-18 15:43:27 - 2026-09-18 15:43:30] **Unknown:** You can also easily report a change of address to us online.
- [2026-09-18 15:43:31 - 2026-09-18 15:43:33] **Unknown:** Visit www.rob.
- [2026-09-18 15:43:33 - 2026-09-18 15:43:37] **Unknown:** www.rotherham.gov.uk/counciltax for more information.
- [2026-09-18 15:43:37 - 2026-09-18 15:43:40] **Unknown:** Buy all your financial, all your cash.
- [2026-09-18 15:43:41 - 2026-09-18 15:43:43] **Unknown:** It's spent about 100 times when you got to quit.
- [2026-09-18 15:43:44 - 2026-09-18 15:43:44] **Unknown:** For a month.
- [2026-09-18 15:43:53 - 2026-09-18 15:43:56] **Unknown:** Did you know that you can pay your council tax by direct debit over tax?
- [2026-09-18 15:43:57 - 2026-09-18 15:43:59] **Unknown:** Or 12 months with a choice of four payment dates.
- [2026-09-18 15:44:00 - 2026-09-18 15:44:09] **Unknown:** Please ask an advisor for more information or visit our website at www.rotherham.cook.uk/counciltax for further details.
- [2026-09-18 15:44:25 - 2026-09-18 15:44:28] **Unknown:** Did you know that your local library offers free internet access?
- [2026-09-18 15:44:29 - 2026-09-18 15:44:30] **Unknown:** Please visit www.rotherham.gov.uk/
- [2026-09-18 15:44:45 - 2026-09-18 15:44:52] **Unknown:** Another card is
- [2026-09-18 15:44:52 - 2026-09-18 15:44:56] **Unknown:** A free discount card scheme supported by Rotherham Borough Council which aims to help Rotherham people. on
- [2026-09-18 15:44:57 - 2026-09-18 15:45:01] **Unknown:** A low income by providing a discount on council services, leisure and shopping in the borough.
- [2026-09-18 15:45:01 - 2026-09-18 15:45:06] **Unknown:** Please contact the Rottercart helpline on Rotterdam 336015 for more information.
- [2026-09-18 15:45:21 - 2026-09-18 15:45:32] **Unknown:** If you suspect somebody is being a benefit thief, then phone the National Benefit Card Hotline on 0800 854440.
- [2026-09-18 15:45:32 - 2026-09-18 15:45:34] **Unknown:** Your call is free and confidential.
- [2026-09-18 15:45:35 - 2026-09-18 15:45:38] **Unknown:** Lines are open 7 a.m. to 11 p.m., seven days a week.
- [2026-09-18 15:45:39 - 2026-09-18 15:45:48] **Unknown:** Alternatively, visit our website www.rothen.gov.uk/ UK/Benefit to report the benefit thief online.
- [2026-09-18 15:46:11 - 2026-09-18 15:46:19] **Unknown:** We are very
- [2026-09-18 15:46:19 - 2026-09-18 15:46:22] **Unknown:** Sorry, but all of our advisors are currently busy helping other customers.
- [2026-09-18 15:46:23 - 2026-09-18 15:46:26] **Unknown:** Please continue to hold and your call will be answered as soon as possible.
- [2026-09-18 15:46:32 - 2026-09-18 15:46:33] **Unknown:** Look, well enough.
- [2026-09-18 15:46:33 - 2026-09-18 15:46:36] **Unknown:** You can't be authenticated because there was even a lot in the past.
- [2026-09-18 15:46:37 - 2026-09-18 15:46:38] **Unknown:** But who don't know what it is?
- [2026-09-18 15:46:39 - 2026-09-18 15:46:42] **Unknown:** There's going to be another scandal she has to wait a few hours because of this.
- [2026-09-18 15:46:42 - 2026-09-18 15:46:52] **Unknown:** Did you know that you can pay your council tax for housing benefit overpayment online by visiting our website at www.gondrum.gov.uk/pay.
- [2026-09-18 15:46:53 - 2026-09-18 15:46:56] **Unknown:** Alternatively our automated payment line is open 24 hours a day.
- [2026-09-18 15:46:57 - 2026-09-18 15:46:58] **Unknown:** Seven days a week to take payments.
- [2026-09-18 15:46:59 - 2026-09-18 15:47:06] **Unknown:** To make a council tax payment, please phone 03004562776.
- [2026-09-18 15:47:07 - 2026-09-18 15:47:15] **Unknown:** And for any other payments including housing benefits overpayment, please phone 0304 562723.
- [2026-09-18 15:47:15 - 2026-09-18 15:47:20] **Unknown:** Remember to have your account number or invoice number available when using these services.
- [2026-09-18 15:47:21 - 2026-09-18 15:47:26] **Unknown:** Please be advised that in most cases staff will not be able to take your payment in person over the telephone.
- [2026-09-18 15:47:32 - 2026-09-18 15:47:34] **Unknown:** Good afternoon, Rothernbrook.
- [2026-09-18 15:47:34 - 2026-09-18 15:47:35] **Unknown:** Council Alasdair speaking.
- [2026-09-18 15:47:35 - 2026-09-18 15:47:36] **Unknown:** How can I help?
- [2026-09-18 15:47:36 - 2026-09-18 15:47:37] **Behnam:** Hi there.
- [2026-09-18 15:47:37 - 2026-09-18 15:47:44] **Behnam:** I'm calling to ask about a single person discount that doesn't appear to have been applied to my partner's bill.
- [2026-09-18 15:47:47 - 2026-09-18 15:47:49] **Unknown:** Okay and what's the council tax reference number please?
- [2026-09-18 15:47:49 - 2026-09-18 15:47:54] **Behnam:** It is 50834441.
- [2026-09-18 15:48:21 - 2026-09-18 15:48:22] **Unknown:** Okay, and is she there please?
- [2026-09-18 15:48:23 - 2026-09-18 15:48:23] **Unknown:** Is she there, yeah.
- [2026-09-18 15:48:24 - 2026-09-18 15:48:24] **Unknown:** Hi.
- [2026-09-18 15:48:26 - 2026-09-18 15:48:28] **Unknown:** I just confirm your full name please.
- [2026-09-18 15:48:34 - 2026-09-18 15:48:37] **Unknown:** And your mobile number please.
- [2026-09-18 15:48:37 - 2026-09-18 15:48:39] **Unknown:** Mobile?
- [2026-09-18 15:48:40 - 2026-09-18 15:48:40] **Unknown:** I don't know.
- [2026-09-18 15:48:40 - 2026-09-18 15:48:41] **Unknown:** I don't know.
- [2026-09-18 15:48:41 - 2026-09-18 15:48:43] **Unknown:** So you're in the cafe. 07398.
- [2026-09-18 15:48:44 - 2026-09-18 15:48:44] **Unknown:** Do you have to say?
- [2026-09-18 15:48:44 - 2026-09-18 15:48:44] **Unknown:** Yeah.
- [2026-09-18 15:48:45 - 2026-09-18 15:48:46] **Unknown:** just a second, just.
- [2026-09-18 15:48:47 - 2026-09-18 15:48:48] **Unknown:** One second sorry.
- [2026-09-18 15:48:57 - 2026-09-18 15:48:57] **Unknown:** Four?
- [2026-09-18 15:48:57 - 2026-09-18 15:49:02] **Unknown:** Yeah. 7398911418.
- [2026-09-18 15:49:04 - 2026-09-18 15:49:04] **Unknown:** Okay, thank you.
- [2026-09-18 15:49:04 - 2026-09-18 15:49:06] **Unknown:** I can speak to the gentleman on your behalf.
- [2026-09-18 15:49:07 - 2026-09-18 15:49:08] **Unknown:** Yes, please.
- [2026-09-18 15:49:09 - 2026-09-18 15:49:09] **Unknown:** Okay.
- [2026-09-18 15:49:11 - 2026-09-18 15:49:11] **Unknown:** Hi there.
- [2026-09-18 15:49:13 - 2026-09-18 15:49:13] **Unknown:** Hi.
- [2026-09-18 15:49:13 - 2026-09-18 15:49:16] **Unknown:** Let me have a look.
- [2026-09-18 15:49:32 - 2026-09-18 15:49:35] **Unknown:** So, Tecky, you don't live with, uh, no, no.
- [2026-09-18 15:49:37 - 2026-09-18 15:49:44] **Unknown:** She, she thinks she used to have it, but perhaps, yeah, I think it was on previous years, but it's not on the current bill.
- [2026-09-18 15:50:08 - 2026-09-18 15:50:15] **Unknown:** Because basically we did
- [2026-09-18 15:50:15 - 2026-09-18 15:50:21] **Unknown:** Our checks a few years ago and tried to contact her just to confirm her.
- [2026-09-18 15:50:21 - 2026-09-18 15:50:22] **Unknown:** status at the property.
- [2026-09-18 15:50:23 - 2026-09-18 15:50:23] **Unknown:** Right.
- [2026-09-18 15:50:23 - 2026-09-18 15:50:30] **Unknown:** We didn't didn't get a response, which is why we've removed the I see.
- [2026-09-18 15:50:31 - 2026-09-18 15:50:32] **Unknown:** Single person discount.
- [2026-09-18 15:50:32 - 2026-09-18 15:50:33] **Behnam:** I see.
- [2026-09-18 15:50:33 - 2026-09-18 15:50:38] **Behnam:** She's lived here, she's been along at the address.
- [2026-09-18 15:50:48 - 2026-09-18 15:50:52] **Behnam:** Apart from cats where you don't count dogs or prison.
- [2026-09-18 15:50:52 - 2026-09-18 15:50:53] **Behnam:** Cats are free.
- [2026-09-18 15:50:53 - 2026-09-18 15:50:53] **Behnam:** Well,
- [2026-09-18 15:51:32 - 2026-09-18 15:51:33] **Behnam:** Yeah, let me
- [2026-09-18 15:52:44 - 2026-09-18 15:52:53] **Unknown:** Right, that's been reinstated now.
- [2026-09-18 15:52:53 - 2026-09-18 15:52:54] **Unknown:** Okay thank you.
- [2026-09-18 15:52:54 - 2026-09-18 15:52:56] **Unknown:** So there will be um
- [2026-09-18 15:52:57 - 2026-09-18 15:52:59] **Unknown:** There'll be a revised bill coming out.
- [2026-09-18 15:52:59 - 2026-09-18 15:53:00] **Unknown:** Okay.
- [2026-09-18 15:53:01 - 2026-09-18 15:53:03] **Unknown:** Yeah, that should be with next week.
- [2026-09-18 15:53:03 - 2026-09-18 15:53:04] **Behnam:** Perfect, thank you.
- [2026-09-18 15:53:04 - 2026-09-18 15:53:07] **Behnam:** You said it was taken off quite some time ago.
- [2026-09-18 15:53:08 - 2026-09-18 15:53:13] **Unknown:** I was taken off uh 1st of April 2025.
- [2026-09-18 15:53:14 - 2026-09-18 15:53:20] **Behnam:** So is it possible to retroactively apply that to retrospectively apply that to last year's bid as well?
- [2026-09-18 15:53:21 - 2026-09-18 15:53:21] **Unknown:** Which is what I've done.
- [2026-09-18 15:53:22 - 2026-09-18 15:53:23] **Behnam:** Okay, perfect.
- [2026-09-18 15:53:23 - 2026-09-18 15:53:26] **Behnam:** So did you acquire credit from last year to Craig Paul as well?
- [2026-09-18 15:53:27 - 2026-09-18 15:53:28] **Unknown:** Yes, yeah, absolutely.
- [2026-09-18 15:53:29 - 2026-09-18 15:53:29] **Behnam:** Wonderful.
- [2026-09-18 15:53:29 - 2026-09-18 15:53:33] **Behnam:** Are you able to tell us what the overall, I know there's a bit of a balance.
- [2026-09-18 15:53:33 - 2026-09-18 15:53:33] **Behnam:** at the moment.
- [2026-09-18 15:53:34 - 2026-09-18 15:53:36] **Behnam:** Are you able to tell us the picture now?
- [2026-09-18 15:53:38 - 2026-09-18 15:53:46] **Unknown:** Yeah, I've got, for last year, there's just £18 left outstanding, which is the bailiffs.
- [2026-09-18 15:53:46 - 2026-09-18 15:53:47] **Unknown:** I'm gonna send a.
- [2026-09-18 15:53:49 - 2026-09-18 15:53:49] **Unknown:** Yeah.
- [2026-09-18 15:53:49 - 2026-09-18 15:53:56] **Unknown:** So I was gonna say I'm gonna send a memo to the account management team who deal with the bailiffs, just let them know that that's the last final outstanding amount.
- [2026-09-18 15:53:57 - 2026-09-18 15:54:00] **Behnam:** £18 left to the day, so we'll be probably trying to put them out.
- [2026-09-18 15:54:01 - 2026-09-18 15:54:04] **Behnam:** And then for this year, that was from the last financial year, was it?
- [2026-09-18 15:54:06 - 2026-09-18 15:54:11] **Unknown:** Yeah, then for this year, £854, £54 left.
- [2026-09-18 15:54:11 - 2026-09-18 15:54:16] **Unknown:** So I'll get the bill recalculated and kind of obviously that'll come down quite a bit.
- [2026-09-18 15:54:17 - 2026-09-18 15:54:27] **Behnam:** So we're set to £18 with the bailiffs and then we'll set up a direct debt or something or other for the ongoing payments to the paper.
- [2026-09-18 15:54:27 - 2026-09-18 15:54:27] **Behnam:** Yeah.
- [2026-09-18 15:54:28 - 2026-09-18 15:54:34] **Unknown:** The bailiffs might not have that information yet, but obviously I'm going to message our team that deal with the bailiffs now.
- [2026-09-18 15:54:34 - 2026-09-18 15:54:35] **Unknown:** So then.
- [2026-09-18 15:54:35 - 2026-09-18 15:54:35] **Unknown:** Yeah.
- [2026-09-18 15:54:36 - 2026-09-18 15:54:36] **Behnam:** Perfect.
- [2026-09-18 15:54:36 - 2026-09-18 15:54:44] **Behnam:** And uh so the bailiffs, so the exact amount overdue from last year is now £18 exactly or was £0.00 on the end?
- [2026-09-18 15:54:44 - 2026-09-18 15:54:52] **Unknown:** It's it's £18 exactly but obviously there still might be some bailiff costs on top of that depending on what's happened with the bailiffs.
- [2026-09-18 15:54:52 - 2026-09-18 15:54:52] **Unknown:** Yeah.
- [2026-09-18 15:54:53 - 2026-09-18 15:54:54] **Behnam:** Okay, perfect.
- [2026-09-18 15:54:54 - 2026-09-18 15:54:54] **Behnam:** Thanks very much.
- [2026-09-18 15:54:55 - 2026-09-18 15:54:56] **Behnam:** And just to remind me, so if you can,
- [2026-09-18 15:54:57 - 2026-09-18 15:55:00] **Behnam:** Can you remind me the name of the firm, the Bailey's firm?
- [2026-09-18 15:55:00 - 2026-09-18 15:55:01] **Behnam:** I can't remember.
- [2026-09-18 15:55:02 - 2026-09-18 15:55:03] **Behnam:** Jacobs.
- [2026-09-18 15:55:03 - 2026-09-18 15:55:04] **Behnam:** Jacobs.
- [2026-09-18 15:55:04 - 2026-09-18 15:55:05] **Behnam:** Okay, perfect.
- [2026-09-18 15:55:05 - 2026-09-18 15:55:05] **Behnam:** Thanks very much.
- [2026-09-18 15:55:06 - 2026-09-18 15:55:06] **Behnam:** Okay.
- [2026-09-18 15:55:06 - 2026-09-18 15:55:07] **Behnam:** Thanks a lot.
- [2026-09-18 15:55:07 - 2026-09-18 15:55:08] **Behnam:** Thank you, bye bye.