0:02
Thank you for calling the Sheffield Endoscopy Centre at Sheffield Teaching Hospitals.
0:07
Please ensure you have your hospital number ready for when the operator answers your call.
0:12
Your hospital number can be found on any letter we have sent you.
0:16
We have introduced a new computer system in the trust.
0:20
Please bear with us as these new processes may take a little longer initially.
0:24
We will try to process your call as quickly as possible, but we apologize in advance for any delays and inconvenience this may cause.
0:32
Thank you for your patience.
0:54
You are currently number ten in the queue.
0:57
Sorry, but all our operators are busy at the moment.
1:01
A member of the team will be with you as soon as they can.
1:04
Thank you for your patience.
1:06
If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
1:11
Monday, Tuesday.
1:13
Wednesday and Thursday and after 2 p.m.
1:15
Friday and Saturdays If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.
1:45
You are currently number eight in the queue.
2:01
You are currently number seven
2:10
In the queue.
2:11
Sorry, but all our operators are busy at the moment.
2:15
A member of the team will be with you as soon as they can.
2:19
Thank you for your patience.
2:20
If you would rather not wait to be answered, our contact centre is less busy after 4 p.m.
2:25
Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
2:29
Friday and Saturdays If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.
2:59
You are currently
3:00
Number seven in the queue.
3:12
You are currently number seven.
3:22
In seven.
3:24
In the queue.
3:26
Sorry, but all our operators are busy at the moment.
3:29
A member of the team will be with you as soon as they can.
3:33
Thank you for your patience.
3:35
If you would rather not wait to be answered Our contact center is less busy after 4pm Monday, Tuesday, Wednesday and Thursday and after 2pm Friday and Saturdays.
4:05
If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.
4:13
you are currently number seven in the queue.
4:36
You are currently number seven in the queue.
4:40
Sorry, but all our operators are busy at the moment.
4:43
A member of the team will be with you as soon as they can.
4:47
Thank you for your patience.
4:49
If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
4:53
Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
4:57
Friday and Saturdays.
5:12
If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP, you are currently number seven in the queue.
5:50
You are currently number seven in the queue.
5:54
Sorry, but all our operators are busy at the moment.
5:57
A member of the team will be with you as soon as they can.
6:01
Thank you for your patience.
6:03
If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
6:07
Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
6:11
Friday and Saturdays.
6:33
If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.
6:41
You are currently number seven in the queue.
7:05
You are currently number seven.
7:07
In the queue.
7:08
Sorry, but all our operators are busy at the moment.
7:11
A member of the team will be with you as soon as they can.
7:15
Thank you for your patience.
7:17
If you would rather not wait to be answered our contact centre is less busy after 4pm Monday, Tuesday, Wednesday and Thursday and after 2pm Friday and Saturdays.
7:47
If you are calling, are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.
7:55
You are currently number six in the queue.
8:13
You are currently number six
8:21
In the queue.
8:22
Sorry, but all our operators are busy at the moment.
8:25
A member of the team will be with you as soon as they can.
8:29
Thank you for your patience.
8:31
If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
8:36
Monday, Tuesday, Wednesday and Thursday and after 2 pm Friday and Saturdays
9:02
If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.
9:09
You are currently number six in the queue.
9:24
You are currently number six
9:33
In the queue.
9:34
Sorry.
9:35
you.
9:36
Sorry but all our operators are busy at the moment.
9:40
A member of the team will be with you as soon as they can.
9:43
Thank you for your patience.
9:45
If you would rather not wait to be answered, our contact centre is.
9:48
less busy after 4 p.m.
9:50
Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
9:54
Friday and Saturdays.
10:16
If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP.
10:24
You are currently number six in the queue.
10:47
You are currently numbered.
10:48
number six in the queue.
10:50
Sorry but all our operators are busy at the moment.
10:54
A member of the team will be with you as soon as they can.
10:57
Thank you for your patience.
10:59
If you would rather
11:00
Not wait to be answered.
11:01
Our contact centre is less busy after 4 p.m.
11:04
Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
11:08
Fridays and Saturdays.
11:30
If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP, you are currently number five in the queue.
12:01
You are currently number five in the queue.
12:04
Sorry, but all our operators are busy at the moment.
12:08
A member of the team will be with you as soon as they can.
12:12
Thank you for your patience.
12:14
If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
12:18
Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
12:22
Friday and Saturdays.
12:35
If you are calling about procedure results,
12:46
Please be advised or end endoscopy results are sent back to the referring clinician or GP.
12:52
You are currently number three in the queue.
13:15
You are currently number two in the queue.
13:19
Sorry, but all our operators are busy at the moment.
13:22
A member of the team will be with you as soon as they can.
13:26
Thank you for your patience.
13:28
If you would rather not wait to be answered our contact centre is less busy after 4 p.m.
13:32
Monday, Tuesday, Wednesday and Thursday and after 2 p.m.
13:36
Friday and Saturdays.
13:47
If you are calling about procedure.
14:00
Results.
14:01
Please be advised all endoscopy results are sent back to the referring clinician or GP.
14:06
You are currently number one in the queue.
14:15
Hi there I've had the letter to call you.
14:24
I'm book an appointment.
14:27
All right, okay.
14:27
Do you know hospital number?
14:29
Yeah,
14:30
UB3192.
14:34
And confirm your name, please.
14:36
Their number of reference.
14:39
And your date of birth?
14:41
24th January 87th.
14:44
And the first line of your address?
14:47
$0.10.
14:49
Is that S72 AA?
14:52
That's right.
14:54
No, okay, I'm just going to see what you're on the waiting list for.
14:56
Just bear with me.
14:57
All right.
16:47
Right, so I think what's happened is you've been put on the waiting list for a routine gastroscopy, but it actually says,
17:00
It's for February 27th.
17:02
And I've looked at the letter.
17:05
The letter, yeah.
17:06
Have you had the letter?
17:07
I'm not sure whether you received it or not, but your GP's had the letter.
17:11
I just got it by email.
17:13
I think.
17:14
Yeah.
17:16
It's put on here.
17:16
I've arranged for this to be done in February 27th.
17:23
So as far as I can see, that's what it is.
17:26
We've not put you on as like a severe, we've just put you on as like a.
17:29
I expected sort of any time sort of between November and February.
17:33
So is it too early to get February now?
17:36
Yeah.
17:37
So what I'll do is I will change it so that obviously it says February 27th instead.
17:48
Obviously you get any sort of symptoms or anything sooner, then give the secretary a call.
17:53
Yeah, no worries, yeah.
17:55
But yeah, I'll change it.
17:56
Okay.
17:58
Okay, so will I hear from you or invite
18:00
Ring up in a couple of Yeah, so you'll, yeah, so you'll hear from us obviously when we can get you in, um, next year.
18:06
Okay.
18:08
You book about three months in advance, Tanya?
18:11
Uh, we used, we used to, but we are behind now.
18:17
So if you put February, it might not be February.
18:20
It could be March, April.
18:22
That's why I was saying, you know, if you're getting sort of symptoms and get back in touch with the secretary.
18:28
Okay.
18:28
Okay.
18:29
So I'll just wait for an answer from you once before.
18:32
Yeah.
18:33
Yeah, please.
18:33
Yeah.
18:34
Okay.
18:35
All right then.
18:36
Thank you.
18:36
Thank you.
18:37
Bye bye.
18:37
Thanks.
18:37
Bye bye.