# Call Recording Transcript - Started: 2026-09-18 13:20:12 - Direction: outbound - Caller: Behnam - Destination: 01142712166 - Duration: 18m 38s - Disposition: ANSWERED ## Transcript - [2026-09-18 13:20:13 - 2026-09-18 13:20:17] **Unknown:** Thank you for calling the Sheffield Endoscopy Centre at Sheffield Teaching Hospitals. - [2026-09-18 13:20:18 - 2026-09-18 13:20:23] **Unknown:** Please ensure you have your hospital number ready for when the operator answers your call. - [2026-09-18 13:20:24 - 2026-09-18 13:20:27] **Unknown:** Your hospital number can be found on any letter we have sent you. - [2026-09-18 13:20:28 - 2026-09-18 13:20:31] **Unknown:** We have introduced a new computer system in the trust. - [2026-09-18 13:20:31 - 2026-09-18 13:20:35] **Unknown:** Please bear with us as these new processes may take a little longer initially. - [2026-09-18 13:20:35 - 2026-09-18 13:20:43] **Unknown:** We will try to process your call as quickly as possible, but we apologize in advance for any delays and inconvenience this may cause. - [2026-09-18 13:20:44 - 2026-09-18 13:20:45] **Unknown:** Thank you for your patience. - [2026-09-18 13:21:05 - 2026-09-18 13:21:09] **Unknown:** You are currently number ten in the queue. - [2026-09-18 13:21:09 - 2026-09-18 13:21:11] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:21:12 - 2026-09-18 13:21:15] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:21:16 - 2026-09-18 13:21:17] **Unknown:** Thank you for your patience. - [2026-09-18 13:21:18 - 2026-09-18 13:21:23] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m. - [2026-09-18 13:21:23 - 2026-09-18 13:21:24] **Unknown:** Monday, Tuesday. - [2026-09-18 13:21:24 - 2026-09-18 13:21:27] **Unknown:** Wednesday and Thursday and after 2 p.m. - [2026-09-18 13:21:27 - 2026-09-18 13:21:56] **Unknown:** Friday and Saturdays If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:21:57 - 2026-09-18 13:21:59] **Unknown:** You are currently number eight in the queue. - [2026-09-18 13:22:12 - 2026-09-18 13:22:21] **Unknown:** You are currently number seven - [2026-09-18 13:22:22 - 2026-09-18 13:22:23] **Unknown:** In the queue. - [2026-09-18 13:22:23 - 2026-09-18 13:22:26] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:22:26 - 2026-09-18 13:22:29] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:22:30 - 2026-09-18 13:22:31] **Unknown:** Thank you for your patience. - [2026-09-18 13:22:32 - 2026-09-18 13:22:37] **Unknown:** If you would rather not wait to be answered, our contact centre is less busy after 4 p.m. - [2026-09-18 13:22:37 - 2026-09-18 13:22:41] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-18 13:22:41 - 2026-09-18 13:23:10] **Unknown:** Friday and Saturdays If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:23:11 - 2026-09-18 13:23:11] **Unknown:** You are currently - [2026-09-18 13:23:12 - 2026-09-18 13:23:13] **Unknown:** Number seven in the queue. - [2026-09-18 13:23:23 - 2026-09-18 13:23:26] **Unknown:** You are currently number seven. - [2026-09-18 13:23:33 - 2026-09-18 13:23:36] **Unknown:** In seven. - [2026-09-18 13:23:36 - 2026-09-18 13:23:37] **Unknown:** In the queue. - [2026-09-18 13:23:37 - 2026-09-18 13:23:40] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:23:41 - 2026-09-18 13:23:44] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:23:44 - 2026-09-18 13:23:46] **Unknown:** Thank you for your patience. - [2026-09-18 13:23:46 - 2026-09-18 13:23:56] **Unknown:** If you would rather not wait to be answered Our contact center is less busy after 4pm Monday, Tuesday, Wednesday and Thursday and after 2pm Friday and Saturdays. - [2026-09-18 13:24:17 - 2026-09-18 13:24:24] **Unknown:** If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:24:25 - 2026-09-18 13:24:35] **Unknown:** you are currently number seven in the queue. - [2026-09-18 13:24:48 - 2026-09-18 13:24:51] **Unknown:** You are currently number seven in the queue. - [2026-09-18 13:24:51 - 2026-09-18 13:24:54] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:24:55 - 2026-09-18 13:24:58] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:24:58 - 2026-09-18 13:25:00] **Unknown:** Thank you for your patience. - [2026-09-18 13:25:00 - 2026-09-18 13:25:05] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m. - [2026-09-18 13:25:05 - 2026-09-18 13:25:09] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-18 13:25:09 - 2026-09-18 13:25:10] **Unknown:** Friday and Saturdays. - [2026-09-18 13:25:24 - 2026-09-18 13:25:42] **Unknown:** If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP, you are currently number seven in the queue. - [2026-09-18 13:26:02 - 2026-09-18 13:26:05] **Unknown:** You are currently number seven in the queue. - [2026-09-18 13:26:05 - 2026-09-18 13:26:08] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:26:09 - 2026-09-18 13:26:11] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:26:12 - 2026-09-18 13:26:14] **Unknown:** Thank you for your patience. - [2026-09-18 13:26:14 - 2026-09-18 13:26:19] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m. - [2026-09-18 13:26:19 - 2026-09-18 13:26:23] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-18 13:26:23 - 2026-09-18 13:26:24] **Unknown:** Friday and Saturdays. - [2026-09-18 13:26:45 - 2026-09-18 13:26:53] **Unknown:** If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:26:53 - 2026-09-18 13:26:56] **Unknown:** You are currently number seven in the queue. - [2026-09-18 13:27:16 - 2026-09-18 13:27:18] **Unknown:** You are currently number seven. - [2026-09-18 13:27:18 - 2026-09-18 13:27:19] **Unknown:** In the queue. - [2026-09-18 13:27:19 - 2026-09-18 13:27:22] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:27:23 - 2026-09-18 13:27:26] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:27:26 - 2026-09-18 13:27:28] **Unknown:** Thank you for your patience. - [2026-09-18 13:27:28 - 2026-09-18 13:27:38] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4pm Monday, Tuesday, Wednesday and Thursday and after 2pm Friday and Saturdays. - [2026-09-18 13:27:59 - 2026-09-18 13:28:07] **Unknown:** If you are calling, are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:28:07 - 2026-09-18 13:28:10] **Unknown:** You are currently number six in the queue. - [2026-09-18 13:28:24 - 2026-09-18 13:28:32] **Unknown:** You are currently number six - [2026-09-18 13:28:32 - 2026-09-18 13:28:33] **Unknown:** In the queue. - [2026-09-18 13:28:33 - 2026-09-18 13:28:36] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:28:37 - 2026-09-18 13:28:40] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:28:40 - 2026-09-18 13:28:42] **Unknown:** Thank you for your patience. - [2026-09-18 13:28:42 - 2026-09-18 13:28:47] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m. - [2026-09-18 13:28:47 - 2026-09-18 13:28:53] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 pm Friday and Saturdays - [2026-09-18 13:29:13 - 2026-09-18 13:29:21] **Unknown:** If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:29:21 - 2026-09-18 13:29:24] **Unknown:** You are currently number six in the queue. - [2026-09-18 13:29:36 - 2026-09-18 13:29:44] **Unknown:** You are currently number six - [2026-09-18 13:29:44 - 2026-09-18 13:29:46] **Unknown:** In the queue. - [2026-09-18 13:29:46 - 2026-09-18 13:29:46] **Unknown:** Sorry. - [2026-09-18 13:29:47 - 2026-09-18 13:29:47] **Unknown:** you. - [2026-09-18 13:29:48 - 2026-09-18 13:29:50] **Unknown:** Sorry but all our operators are busy at the moment. - [2026-09-18 13:29:51 - 2026-09-18 13:29:54] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:29:55 - 2026-09-18 13:29:56] **Unknown:** Thank you for your patience. - [2026-09-18 13:29:57 - 2026-09-18 13:30:00] **Unknown:** If you would rather not wait to be answered, our contact centre is. - [2026-09-18 13:30:00 - 2026-09-18 13:30:01] **Unknown:** less busy after 4 p.m. - [2026-09-18 13:30:01 - 2026-09-18 13:30:05] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-18 13:30:05 - 2026-09-18 13:30:07] **Unknown:** Friday and Saturdays. - [2026-09-18 13:30:27 - 2026-09-18 13:30:35] **Unknown:** If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:30:35 - 2026-09-18 13:30:38] **Unknown:** You are currently number six in the queue. - [2026-09-18 13:30:59 - 2026-09-18 13:30:59] **Unknown:** You are currently numbered. - [2026-09-18 13:30:59 - 2026-09-18 13:31:01] **Unknown:** number six in the queue. - [2026-09-18 13:31:02 - 2026-09-18 13:31:05] **Unknown:** Sorry but all our operators are busy at the moment. - [2026-09-18 13:31:05 - 2026-09-18 13:31:08] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:31:09 - 2026-09-18 13:31:10] **Unknown:** Thank you for your patience. - [2026-09-18 13:31:11 - 2026-09-18 13:31:11] **Unknown:** If you would rather - [2026-09-18 13:31:12 - 2026-09-18 13:31:13] **Unknown:** Not wait to be answered. - [2026-09-18 13:31:13 - 2026-09-18 13:31:16] **Unknown:** Our contact centre is less busy after 4 p.m. - [2026-09-18 13:31:16 - 2026-09-18 13:31:20] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-18 13:31:20 - 2026-09-18 13:31:21] **Unknown:** Fridays and Saturdays. - [2026-09-18 13:31:41 - 2026-09-18 13:32:00] **Unknown:** If you are calling about procedure results, please be advised all endoscopy results are sent back to the referring clinician or GP, you are currently number five in the queue. - [2026-09-18 13:32:13 - 2026-09-18 13:32:16] **Unknown:** You are currently number five in the queue. - [2026-09-18 13:32:16 - 2026-09-18 13:32:19] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:32:19 - 2026-09-18 13:32:22] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:32:23 - 2026-09-18 13:32:24] **Unknown:** Thank you for your patience. - [2026-09-18 13:32:25 - 2026-09-18 13:32:30] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m. - [2026-09-18 13:32:30 - 2026-09-18 13:32:34] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-18 13:32:34 - 2026-09-18 13:32:35] **Unknown:** Friday and Saturdays. - [2026-09-18 13:32:47 - 2026-09-18 13:32:58] **Unknown:** If you are calling about procedure results, - [2026-09-18 13:32:58 - 2026-09-18 13:33:03] **Unknown:** Please be advised or end endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:33:04 - 2026-09-18 13:33:07] **Unknown:** You are currently number three in the queue. - [2026-09-18 13:33:27 - 2026-09-18 13:33:30] **Unknown:** You are currently number two in the queue. - [2026-09-18 13:33:30 - 2026-09-18 13:33:33] **Unknown:** Sorry, but all our operators are busy at the moment. - [2026-09-18 13:33:34 - 2026-09-18 13:33:37] **Unknown:** A member of the team will be with you as soon as they can. - [2026-09-18 13:33:37 - 2026-09-18 13:33:39] **Unknown:** Thank you for your patience. - [2026-09-18 13:33:39 - 2026-09-18 13:33:44] **Unknown:** If you would rather not wait to be answered our contact centre is less busy after 4 p.m. - [2026-09-18 13:33:44 - 2026-09-18 13:33:48] **Unknown:** Monday, Tuesday, Wednesday and Thursday and after 2 p.m. - [2026-09-18 13:33:48 - 2026-09-18 13:33:49] **Unknown:** Friday and Saturdays. - [2026-09-18 13:33:59 - 2026-09-18 13:34:09] **Suzana:** If you are calling about procedure. - [2026-09-18 13:34:12 - 2026-09-18 13:34:12] **Unknown:** Results. - [2026-09-18 13:34:12 - 2026-09-18 13:34:18] **Unknown:** Please be advised all endoscopy results are sent back to the referring clinician or GP. - [2026-09-18 13:34:18 - 2026-09-18 13:34:21] **Unknown:** You are currently number one in the queue. - [2026-09-18 13:34:26 - 2026-09-18 13:34:35] **Unknown:** Hi there I've had the letter to call you. - [2026-09-18 13:34:36 - 2026-09-18 13:34:37] **Unknown:** I'm book an appointment. - [2026-09-18 13:34:38 - 2026-09-18 13:34:39] **Unknown:** All right, okay. - [2026-09-18 13:34:39 - 2026-09-18 13:34:40] **Unknown:** Do you know hospital number? - [2026-09-18 13:34:40 - 2026-09-18 13:34:41] **Unknown:** Yeah, - [2026-09-18 13:34:41 - 2026-09-18 13:34:43] **Unknown:** UB3192. - [2026-09-18 13:34:45 - 2026-09-18 13:34:46] **Unknown:** And confirm your name, please. - [2026-09-18 13:34:47 - 2026-09-18 13:34:48] **Unknown:** Their number of reference. - [2026-09-18 13:34:50 - 2026-09-18 13:34:52] **Unknown:** And your date of birth? - [2026-09-18 13:34:53 - 2026-09-18 13:34:54] **Unknown:** 24th January 87th. - [2026-09-18 13:34:56 - 2026-09-18 13:34:57] **Unknown:** And the first line of your address? - [2026-09-18 13:34:58 - 2026-09-18 13:34:59] **Unknown:** $0.10. - [2026-09-18 13:35:01 - 2026-09-18 13:35:03] **Unknown:** Is that S72 AA? - [2026-09-18 13:35:04 - 2026-09-18 13:35:04] **Unknown:** That's right. - [2026-09-18 13:35:05 - 2026-09-18 13:35:08] **Unknown:** No, okay, I'm just going to see what you're on the waiting list for. - [2026-09-18 13:35:08 - 2026-09-18 13:35:08] **Unknown:** Just bear with me. - [2026-09-18 13:35:09 - 2026-09-18 13:35:09] **Unknown:** All right. - [2026-09-18 13:36:59 - 2026-09-18 13:37:11] **Unknown:** Right, so I think what's happened is you've been put on the waiting list for a routine gastroscopy, but it actually says, - [2026-09-18 13:37:12 - 2026-09-18 13:37:13] **Unknown:** It's for February 27th. - [2026-09-18 13:37:14 - 2026-09-18 13:37:16] **Unknown:** And I've looked at the letter. - [2026-09-18 13:37:16 - 2026-09-18 13:37:18] **Unknown:** The letter, yeah. - [2026-09-18 13:37:18 - 2026-09-18 13:37:19] **Unknown:** Have you had the letter? - [2026-09-18 13:37:19 - 2026-09-18 13:37:22] **Unknown:** I'm not sure whether you received it or not, but your GP's had the letter. - [2026-09-18 13:37:22 - 2026-09-18 13:37:24] **Behnam:** I just got it by email. - [2026-09-18 13:37:24 - 2026-09-18 13:37:25] **Behnam:** I think. - [2026-09-18 13:37:25 - 2026-09-18 13:37:26] **Unknown:** Yeah. - [2026-09-18 13:37:27 - 2026-09-18 13:37:28] **Unknown:** It's put on here. - [2026-09-18 13:37:28 - 2026-09-18 13:37:31] **Unknown:** I've arranged for this to be done in February 27th. - [2026-09-18 13:37:35 - 2026-09-18 13:37:37] **Unknown:** So as far as I can see, that's what it is. - [2026-09-18 13:37:38 - 2026-09-18 13:37:40] **Unknown:** We've not put you on as like a severe, we've just put you on as like a. - [2026-09-18 13:37:40 - 2026-09-18 13:37:44] **Behnam:** I expected sort of any time sort of between November and February. - [2026-09-18 13:37:45 - 2026-09-18 13:37:47] **Behnam:** So is it too early to get February now? - [2026-09-18 13:37:47 - 2026-09-18 13:37:48] **Unknown:** Yeah. - [2026-09-18 13:37:49 - 2026-09-18 13:37:58] **Unknown:** So what I'll do is I will change it so that obviously it says February 27th instead. - [2026-09-18 13:37:59 - 2026-09-18 13:38:04] **Unknown:** Obviously you get any sort of symptoms or anything sooner, then give the secretary a call. - [2026-09-18 13:38:05 - 2026-09-18 13:38:06] **Behnam:** Yeah, no worries, yeah. - [2026-09-18 13:38:06 - 2026-09-18 13:38:08] **Unknown:** But yeah, I'll change it. - [2026-09-18 13:38:08 - 2026-09-18 13:38:08] **Unknown:** Okay. - [2026-09-18 13:38:09 - 2026-09-18 13:38:11] **Behnam:** Okay, so will I hear from you or invite - [2026-09-18 13:38:12 - 2026-09-18 13:38:18] **Unknown:** Ring up in a couple of Yeah, so you'll, yeah, so you'll hear from us obviously when we can get you in, um, next year. - [2026-09-18 13:38:18 - 2026-09-18 13:38:18] **Unknown:** Okay. - [2026-09-18 13:38:19 - 2026-09-18 13:38:21] **Unknown:** You book about three months in advance, Tanya? - [2026-09-18 13:38:23 - 2026-09-18 13:38:27] **Unknown:** Uh, we used, we used to, but we are behind now. - [2026-09-18 13:38:28 - 2026-09-18 13:38:31] **Unknown:** So if you put February, it might not be February. - [2026-09-18 13:38:31 - 2026-09-18 13:38:34] **Unknown:** It could be March, April. - [2026-09-18 13:38:34 - 2026-09-18 13:38:39] **Unknown:** That's why I was saying, you know, if you're getting sort of symptoms and get back in touch with the secretary. - [2026-09-18 13:38:39 - 2026-09-18 13:38:40] **Unknown:** Okay. - [2026-09-18 13:38:40 - 2026-09-18 13:38:40] **Unknown:** Okay. - [2026-09-18 13:38:41 - 2026-09-18 13:38:43] **Unknown:** So I'll just wait for an answer from you once before. - [2026-09-18 13:38:43 - 2026-09-18 13:38:43] **Unknown:** Yeah. - [2026-09-18 13:38:44 - 2026-09-18 13:38:45] **Unknown:** Yeah, please. - [2026-09-18 13:38:45 - 2026-09-18 13:38:45] **Unknown:** Yeah. - [2026-09-18 13:38:46 - 2026-09-18 13:38:46] **Unknown:** Okay. - [2026-09-18 13:38:46 - 2026-09-18 13:38:47] **Unknown:** All right then. - [2026-09-18 13:38:47 - 2026-09-18 13:38:48] **Unknown:** Thank you. - [2026-09-18 13:38:48 - 2026-09-18 13:38:48] **Unknown:** Thank you. - [2026-09-18 13:38:48 - 2026-09-18 13:38:48] **Unknown:** Bye bye. - [2026-09-18 13:38:48 - 2026-09-18 13:38:49] **Unknown:** Thanks. - [2026-09-18 13:38:49 - 2026-09-18 13:38:49] **Unknown:** Bye bye.