Phone Calls

Call Recording

Download .txt
Back to Calls

Outbound call · 2026-09-18 11:29:57

ANSWERED · 4m 8s · transcript completed

Call Details

Caller Behnam 124
Destination 03303902010 03303902010
Answered Unknown 2026-09-18 11:34:04
Route Behnam freepbx

Assign Numbers

Link caller or destination numbers to existing contacts.
Needs assignment

Assign Speakers

Map diarized speaker labels to people.
Needs assignment
Behnam

17 transcript lines · raw chunk0004_S1 · automatic

Unknown

11 transcript lines · raw chunk0003_S1 · unknown

Unknown

8 transcript lines · raw chunk0001_S1 · unknown

Unknown

8 transcript lines · raw chunk0002_S2 · unknown

Behnam

7 transcript lines · raw chunk0003_S2 · automatic

Unknown

6 transcript lines · raw chunk0002_S3 · unknown

Unknown

6 transcript lines · raw chunk0004_S2 · unknown

Unknown

6 transcript lines · raw chunk0005_S1 · unknown

Unknown

4 transcript lines · raw chunk0002_S1 · unknown

Behnam

2 transcript lines · raw chunk0005_S2 · unknown

Transcript

Unknown
0:01 Thank you for calling Bristow and Suitor.
Unknown
0:03 Please note that calls may be recorded for training and monitoring purposes.
Unknown
0:07 For information on our privacy policy, please either visit our website bristowsuitor.co.u to.co.uk/pay or speak to an advisor Please enter our reference number followed by hash.
Unknown
0:40 To ensure your call is directed correctly please select from one of the following two options.
Unknown
0:46 To make a payment by card, press one.
Unknown
0:48 press one.
Unknown
0:49 For all other inquiries, press two.
Unknown
0:53 If you have received contact from an enforcement agent in the last 24 hours, press one.
Unknown
1:00 If you are an employer ringing regarding an attachment of earnings order, press two.
Unknown
1:06 For council tax, press three.
Unknown
1:11 For penalty charge notices and parking related debts press four.
Unknown
1:17 For non-domestic rates, business improvement related debts and commercial rent press five.
Unknown
1:25 Good morning, speaking to Daniel from Bristol Institute.
Unknown
1:35 Could you give me a case ID number?
Unknown
1:36 please.
Unknown
1:37 Yeah, just one moment, please.
Unknown
1:41 It's, it's, uh,
Unknown
1:47 387.
Unknown
1:48 Yeah. four.
Unknown
1:48 412.
Unknown
1:50 Ja,
Unknown
1:51 356.
Unknown
1:53 Ja,
Unknown
1:54 912.
Unknown
1:56 Dank je.
Unknown
1:57 En kun je me
Unknown
2:00 You the name on the account?
Behnam
2:03 It's TLC Solutions Limited.
Unknown
2:06 And the current address?
Behnam
2:08 21A Kimberley Street, Sheffield S9, 3WX.
Unknown
2:13 Thank you and who they speaking today?
Unknown
2:19 Thank you.
Unknown
2:20 Let me just have a look.
Unknown
2:24 And your position in the company?
Behnam
2:34 Director.
Unknown
2:35 Thank you, and could you confirm your mobile number?
Behnam
2:39 07988 088 200.
Unknown
2:43 Thank you.
Unknown
2:44 So I can see on the account there is outstanding balance on non-domestic rates.
Unknown
2:49 with the total amount of £2,587.
Unknown
2:52 You've got the agreement to maintain the payment on the weekly basis.
Behnam
2:56 Yes, that's okay.
Behnam
2:58 That answered my question.
Behnam
2:58 I wanted to check the balance.
Behnam
3:00 Uh, so 22587, no problem.
Behnam
3:04 Yeah.
Behnam
3:04 And my other question, I wanted to log in to view it on their website, but it rejects me for the name.
Behnam
3:10 I don't know because it's a company name, not an individual name.
Behnam
3:13 What should I enter?
Unknown
3:14 Would you like to clear the balance?
Behnam
3:20 I can't today.
Behnam
3:21 I'll maintain, I just really wanted to check on the balance.
Unknown
3:24 Yeah, so so should be TLC Solution Limited?
Unknown
3:28 Okay.
Unknown
3:28 That's the name on the account?
Behnam
3:30 So, because the, and the case. surname when I log in for the account.
Behnam
3:34 I don't, it doesn't accept because I look out to the log.
Behnam
3:36 login, I'll put the case number.
Behnam
3:39 I mean, I just wanted to check the balance anyway, and now I know, but.
Behnam
3:42 Is that the
Unknown
3:43 The case ID when you're putting in, just don't put the dash, just put the, just the number.
Unknown
3:48 numbers.
Behnam
3:48 I didn't, I didn't.
Behnam
3:50 It's because they asked for a surname, so I put my name, I put solutions, solutions limited.
Behnam
3:55 Always came error, but it's okay.
Behnam
3:57 It doesn't really matter.
Behnam
3:59 I just wanted to know about.
Unknown
4:00 So that's fine.
Unknown
4:01 I'm with my attorney arrangement.
Unknown
4:02 I made a payment today already.
Behnam
4:05 No problem.
Behnam
4:06 Okay, thanks a lot.
Unknown
4:07 Thank you.
Unknown
4:07 Bye bye.
Unknown
4:07 Bye.