# Call Recording Transcript

- Started: 2026-09-18 11:29:57
- Direction: outbound
- Caller: Behnam
- Destination: 03303902010
- Duration: 4m 8s
- Disposition: ANSWERED

## Transcript

- [2026-09-18 11:29:57 - 2026-09-18 11:29:59] **Unknown:** Thank you for calling Bristow and Suitor.
- [2026-09-18 11:29:59 - 2026-09-18 11:30:03] **Unknown:** Please note that calls may be recorded for training and monitoring purposes.
- [2026-09-18 11:30:03 - 2026-09-18 11:30:17] **Unknown:** For information on our privacy policy, please either visit our website bristowsuitor.co.u to.co.uk/pay or speak to an advisor Please enter our reference number followed by hash.
- [2026-09-18 11:30:37 - 2026-09-18 11:30:41] **Unknown:** To ensure your call is directed correctly please select from one of the following two options.
- [2026-09-18 11:30:43 - 2026-09-18 11:30:44] **Unknown:** To make a payment by card, press one.
- [2026-09-18 11:30:44 - 2026-09-18 11:30:45] **Unknown:** press one.
- [2026-09-18 11:30:45 - 2026-09-18 11:30:47] **Unknown:** For all other inquiries, press two.
- [2026-09-18 11:30:50 - 2026-09-18 11:30:54] **Unknown:** If you have received contact from an enforcement agent in the last 24 hours, press one.
- [2026-09-18 11:30:57 - 2026-09-18 11:31:01] **Unknown:** If you are an employer ringing regarding an attachment of earnings order, press two.
- [2026-09-18 11:31:02 - 2026-09-18 11:31:04] **Unknown:** For council tax, press three.
- [2026-09-18 11:31:07 - 2026-09-18 11:31:11] **Unknown:** For penalty charge notices and parking related debts press four.
- [2026-09-18 11:31:13 - 2026-09-18 11:31:18] **Unknown:** For non-domestic rates, business improvement related debts and commercial rent press five.
- [2026-09-18 11:31:22 - 2026-09-18 11:31:31] **Unknown:** Good morning, speaking to Daniel from Bristol Institute.
- [2026-09-18 11:31:31 - 2026-09-18 11:31:33] **Unknown:** Could you give me a case ID number?
- [2026-09-18 11:31:33 - 2026-09-18 11:31:33] **Unknown:** please.
- [2026-09-18 11:31:33 - 2026-09-18 11:31:35] **Unknown:** Yeah, just one moment, please.
- [2026-09-18 11:31:37 - 2026-09-18 11:31:39] **Unknown:** It's, it's, uh,
- [2026-09-18 11:31:44 - 2026-09-18 11:31:44] **Unknown:** 387.
- [2026-09-18 11:31:44 - 2026-09-18 11:31:45] **Unknown:** Yeah. four.
- [2026-09-18 11:31:45 - 2026-09-18 11:31:45] **Unknown:** 412.
- [2026-09-18 11:31:46 - 2026-09-18 11:31:47] **Unknown:** Ja,
- [2026-09-18 11:31:47 - 2026-09-18 11:31:48] **Unknown:** 356.
- [2026-09-18 11:31:50 - 2026-09-18 11:31:50] **Unknown:** Ja,
- [2026-09-18 11:31:51 - 2026-09-18 11:31:51] **Unknown:** 912.
- [2026-09-18 11:31:53 - 2026-09-18 11:31:54] **Unknown:** Dank je.
- [2026-09-18 11:31:54 - 2026-09-18 11:31:56] **Unknown:** En kun je me
- [2026-09-18 11:31:57 - 2026-09-18 11:31:59] **Unknown:** You the name on the account?
- [2026-09-18 11:31:59 - 2026-09-18 11:32:01] **Behnam:** It's TLC Solutions Limited.
- [2026-09-18 11:32:02 - 2026-09-18 11:32:04] **Unknown:** And the current address?
- [2026-09-18 11:32:04 - 2026-09-18 11:32:08] **Behnam:** 21A Kimberley Street, Sheffield S9, 3WX.
- [2026-09-18 11:32:10 - 2026-09-18 11:32:12] **Unknown:** Thank you and who they speaking today?
- [2026-09-18 11:32:15 - 2026-09-18 11:32:16] **Unknown:** Thank you.
- [2026-09-18 11:32:16 - 2026-09-18 11:32:17] **Unknown:** Let me just have a look.
- [2026-09-18 11:32:20 - 2026-09-18 11:32:30] **Unknown:** And your position in the company?
- [2026-09-18 11:32:30 - 2026-09-18 11:32:31] **Behnam:** Director.
- [2026-09-18 11:32:32 - 2026-09-18 11:32:35] **Unknown:** Thank you, and could you confirm your mobile number?
- [2026-09-18 11:32:35 - 2026-09-18 11:32:38] **Behnam:** 07988 088 200.
- [2026-09-18 11:32:39 - 2026-09-18 11:32:40] **Unknown:** Thank you.
- [2026-09-18 11:32:40 - 2026-09-18 11:32:44] **Unknown:** So I can see on the account there is outstanding balance on non-domestic rates.
- [2026-09-18 11:32:45 - 2026-09-18 11:32:48] **Unknown:** with the total amount of £2,587.
- [2026-09-18 11:32:48 - 2026-09-18 11:32:52] **Unknown:** You've got the agreement to maintain the payment on the weekly basis.
- [2026-09-18 11:32:53 - 2026-09-18 11:32:54] **Behnam:** Yes, that's okay.
- [2026-09-18 11:32:54 - 2026-09-18 11:32:55] **Behnam:** That answered my question.
- [2026-09-18 11:32:55 - 2026-09-18 11:32:56] **Behnam:** I wanted to check the balance.
- [2026-09-18 11:32:57 - 2026-09-18 11:33:00] **Behnam:** Uh, so 22587, no problem.
- [2026-09-18 11:33:00 - 2026-09-18 11:33:00] **Behnam:** Yeah.
- [2026-09-18 11:33:01 - 2026-09-18 11:33:07] **Behnam:** And my other question, I wanted to log in to view it on their website, but it rejects me for the name.
- [2026-09-18 11:33:07 - 2026-09-18 11:33:09] **Behnam:** I don't know because it's a company name, not an individual name.
- [2026-09-18 11:33:10 - 2026-09-18 11:33:11] **Behnam:** What should I enter?
- [2026-09-18 11:33:11 - 2026-09-18 11:33:15] **Unknown:** Would you like to clear the balance?
- [2026-09-18 11:33:16 - 2026-09-18 11:33:17] **Behnam:** I can't today.
- [2026-09-18 11:33:17 - 2026-09-18 11:33:20] **Behnam:** I'll maintain, I just really wanted to check on the balance.
- [2026-09-18 11:33:21 - 2026-09-18 11:33:24] **Unknown:** Yeah, so so should be TLC Solution Limited?
- [2026-09-18 11:33:25 - 2026-09-18 11:33:25] **Unknown:** Okay.
- [2026-09-18 11:33:25 - 2026-09-18 11:33:26] **Unknown:** That's the name on the account?
- [2026-09-18 11:33:27 - 2026-09-18 11:33:31] **Behnam:** So, because the, and the case. surname when I log in for the account.
- [2026-09-18 11:33:31 - 2026-09-18 11:33:33] **Behnam:** I don't, it doesn't accept because I look out to the log.
- [2026-09-18 11:33:33 - 2026-09-18 11:33:35] **Behnam:** login, I'll put the case number.
- [2026-09-18 11:33:35 - 2026-09-18 11:33:38] **Behnam:** I mean, I just wanted to check the balance anyway, and now I know, but.
- [2026-09-18 11:33:39 - 2026-09-18 11:33:39] **Behnam:** Is that the
- [2026-09-18 11:33:39 - 2026-09-18 11:33:45] **Unknown:** The case ID when you're putting in, just don't put the dash, just put the, just the number.
- [2026-09-18 11:33:45 - 2026-09-18 11:33:45] **Unknown:** numbers.
- [2026-09-18 11:33:45 - 2026-09-18 11:33:46] **Behnam:** I didn't, I didn't.
- [2026-09-18 11:33:46 - 2026-09-18 11:33:50] **Behnam:** It's because they asked for a surname, so I put my name, I put solutions, solutions limited.
- [2026-09-18 11:33:51 - 2026-09-18 11:33:53] **Behnam:** Always came error, but it's okay.
- [2026-09-18 11:33:54 - 2026-09-18 11:33:55] **Behnam:** It doesn't really matter.
- [2026-09-18 11:33:55 - 2026-09-18 11:33:56] **Behnam:** I just wanted to know about.
- [2026-09-18 11:33:57 - 2026-09-18 11:33:57] **Unknown:** So that's fine.
- [2026-09-18 11:33:58 - 2026-09-18 11:33:59] **Unknown:** I'm with my attorney arrangement.
- [2026-09-18 11:33:59 - 2026-09-18 11:34:00] **Unknown:** I made a payment today already.
- [2026-09-18 11:34:02 - 2026-09-18 11:34:02] **Behnam:** No problem.
- [2026-09-18 11:34:02 - 2026-09-18 11:34:03] **Behnam:** Okay, thanks a lot.
- [2026-09-18 11:34:03 - 2026-09-18 11:34:04] **Unknown:** Thank you.
- [2026-09-18 11:34:04 - 2026-09-18 11:34:04] **Unknown:** Bye bye.
- [2026-09-18 11:34:04 - 2026-09-18 11:34:04] **Unknown:** Bye.