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Outbound call · 2026-09-10 12:16:07

ANSWERED · 2m 25s · transcript completed

Call Details

Caller Behnam 124
Destination 03339990101 03339990101
Answered Unknown 2026-09-10 12:18:35
Route Behnam freepbx

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Transcript

Unknown
0:00 Thanks for calling Autoglass, the UK's leading vehicle glass repair and replacement service.
Unknown
0:06 Please note, to help us improve our service we may record your call.
Unknown
0:10 To arrange for glass repair or replacement, press one.
Unknown
0:14 If you're calling about an existing appointment, press two.
Unknown
0:18 If you're calling about work with If your appointment's today, press one.
Unknown
0:24 press one.
Unknown
0:25 If not, please press two.
Unknown
0:28 For payment queries, press one.
Unknown
0:30 For an update on your technician, press two.
Unknown
0:34 To change your appointment,
Unknown
0:38 Thanks Pauline Waterglass, Sarah speaking.
Unknown
0:39 How can I help you?
Behnam
0:42 Hi there.
Behnam
0:42 We've got a booking for between 8 and 1 today.
Behnam
0:47 I realise it's not one yet.
Behnam
0:49 I've just not had any contact but I've been in the hospital with no reception at all, so I'm just concerned if I've missed anything.
Unknown
0:57 Oh, okay.
Unknown
0:58 What's the vehicle registration, please?
Behnam
1:01 Mike Lima 12, Papa Papa Foxtrot.
Unknown
1:06 And your full name, please?
Behnam
1:09 Mohammed Rafraf.
Unknown
1:11 Lovely.
Unknown
1:11 And the postcode and first line of the registered address?
Behnam
1:16 Sierra ten three Hotel Quebec and it's 12 Rustlings Court.
Unknown
1:22 Lovely.
Unknown
1:22 Okay, let's have a look for you.
Behnam
1:27 Sorry, it's all a bit chaotic today, but there's someone at the flat with the keys, but it's a bit tricky to find as well.
Behnam
1:34 So, it's just worried.
Behnam
1:36 Being out of range and someone was looking for it.
Unknown
1:41 It is scheduled to start at 1:00 actually at the moment.
Unknown
1:45 Okay.
Unknown
1:45 So we have got it scheduled for one.
Unknown
1:48 So yeah, we haven't we haven't forgot.
Unknown
1:50 Um and the technician will always text you before he arrives just to let you know.
Unknown
1:56 Uh it is we are.
Unknown
1:58 Yeah.
Unknown
1:59 Yeah.
Unknown
2:00 So,
Unknown
2:00 Has on there been dispatched and we will call you as soon as soon as we, you know, are on our way.
Behnam
2:06 Yeah, no, no problem.
Behnam
2:07 I was just worried in case we've missed it, but that's fine, yeah.
Behnam
2:10 No.
Behnam
2:11 And just checking the number you've got, is it the one that ends in 200?
Unknown
2:16 It is indeed, Jess, that's correct, Jess.
Behnam
2:17 Yeah, that's fine, yeah.
Behnam
2:18 Alright, I'll be able to get it.
Behnam
2:20 No problem, that's fine then.
Behnam
2:21 Thanks a lot.
Behnam
2:22 Thanks for your help.
Unknown
2:22 Oh, you're welcome.
Unknown
2:23 Take care.
Unknown
2:24 See you soon.