# Call Recording Transcript

- Started: 2026-09-10 12:16:07
- Direction: outbound
- Caller: Behnam
- Destination: 03339990101
- Duration: 2m 25s
- Disposition: ANSWERED

## Transcript

- [2026-09-10 12:16:07 - 2026-09-10 12:16:12] **Unknown:** Thanks for calling Autoglass, the UK's leading vehicle glass repair and replacement service.
- [2026-09-10 12:16:13 - 2026-09-10 12:16:16] **Unknown:** Please note, to help us improve our service we may record your call.
- [2026-09-10 12:16:17 - 2026-09-10 12:16:20] **Unknown:** To arrange for glass repair or replacement, press one.
- [2026-09-10 12:16:21 - 2026-09-10 12:16:24] **Unknown:** If you're calling about an existing appointment, press two.
- [2026-09-10 12:16:25 - 2026-09-10 12:16:30] **Unknown:** If you're calling about work with If your appointment's today, press one.
- [2026-09-10 12:16:31 - 2026-09-10 12:16:31] **Unknown:** press one.
- [2026-09-10 12:16:32 - 2026-09-10 12:16:34] **Unknown:** If not, please press two.
- [2026-09-10 12:16:34 - 2026-09-10 12:16:36] **Unknown:** For payment queries, press one.
- [2026-09-10 12:16:37 - 2026-09-10 12:16:40] **Unknown:** For an update on your technician, press two.
- [2026-09-10 12:16:40 - 2026-09-10 12:16:42] **Unknown:** To change your appointment,
- [2026-09-10 12:16:44 - 2026-09-10 12:16:46] **Unknown:** Thanks Pauline Waterglass, Sarah speaking.
- [2026-09-10 12:16:46 - 2026-09-10 12:16:47] **Unknown:** How can I help you?
- [2026-09-10 12:16:48 - 2026-09-10 12:16:49] **Behnam:** Hi there.
- [2026-09-10 12:16:49 - 2026-09-10 12:16:52] **Behnam:** We've got a booking for between 8 and 1 today.
- [2026-09-10 12:16:54 - 2026-09-10 12:16:55] **Behnam:** I realise it's not one yet.
- [2026-09-10 12:16:55 - 2026-09-10 12:17:03] **Behnam:** I've just not had any contact but I've been in the hospital with no reception at all, so I'm just concerned if I've missed anything.
- [2026-09-10 12:17:04 - 2026-09-10 12:17:04] **Unknown:** Oh, okay.
- [2026-09-10 12:17:04 - 2026-09-10 12:17:06] **Unknown:** What's the vehicle registration, please?
- [2026-09-10 12:17:08 - 2026-09-10 12:17:12] **Behnam:** Mike Lima 12, Papa Papa Foxtrot.
- [2026-09-10 12:17:13 - 2026-09-10 12:17:15] **Unknown:** And your full name, please?
- [2026-09-10 12:17:15 - 2026-09-10 12:17:16] **Behnam:** Mohammed Rafraf.
- [2026-09-10 12:17:17 - 2026-09-10 12:17:18] **Unknown:** Lovely.
- [2026-09-10 12:17:18 - 2026-09-10 12:17:21] **Unknown:** And the postcode and first line of the registered address?
- [2026-09-10 12:17:22 - 2026-09-10 12:17:27] **Behnam:** Sierra ten three Hotel Quebec and it's 12 Rustlings Court.
- [2026-09-10 12:17:28 - 2026-09-10 12:17:29] **Unknown:** Lovely.
- [2026-09-10 12:17:29 - 2026-09-10 12:17:30] **Unknown:** Okay, let's have a look for you.
- [2026-09-10 12:17:34 - 2026-09-10 12:17:40] **Behnam:** Sorry, it's all a bit chaotic today, but there's someone at the flat with the keys, but it's a bit tricky to find as well.
- [2026-09-10 12:17:40 - 2026-09-10 12:17:41] **Behnam:** So, it's just worried.
- [2026-09-10 12:17:42 - 2026-09-10 12:17:46] **Behnam:** Being out of range and someone was looking for it.
- [2026-09-10 12:17:48 - 2026-09-10 12:17:51] **Unknown:** It is scheduled to start at 1:00 actually at the moment.
- [2026-09-10 12:17:52 - 2026-09-10 12:17:52] **Unknown:** Okay.
- [2026-09-10 12:17:52 - 2026-09-10 12:17:54] **Unknown:** So we have got it scheduled for one.
- [2026-09-10 12:17:54 - 2026-09-10 12:17:56] **Unknown:** So yeah, we haven't we haven't forgot.
- [2026-09-10 12:17:57 - 2026-09-10 12:18:03] **Unknown:** Um and the technician will always text you before he arrives just to let you know.
- [2026-09-10 12:18:03 - 2026-09-10 12:18:04] **Unknown:** Uh it is we are.
- [2026-09-10 12:18:04 - 2026-09-10 12:18:05] **Unknown:** Yeah.
- [2026-09-10 12:18:05 - 2026-09-10 12:18:06] **Unknown:** Yeah.
- [2026-09-10 12:18:06 - 2026-09-10 12:18:06] **Unknown:** So,
- [2026-09-10 12:18:07 - 2026-09-10 12:18:13] **Unknown:** Has on there been dispatched and we will call you as soon as soon as we, you know, are on our way.
- [2026-09-10 12:18:13 - 2026-09-10 12:18:14] **Behnam:** Yeah, no, no problem.
- [2026-09-10 12:18:14 - 2026-09-10 12:18:16] **Behnam:** I was just worried in case we've missed it, but that's fine, yeah.
- [2026-09-10 12:18:16 - 2026-09-10 12:18:17] **Behnam:** No.
- [2026-09-10 12:18:18 - 2026-09-10 12:18:21] **Behnam:** And just checking the number you've got, is it the one that ends in 200?
- [2026-09-10 12:18:22 - 2026-09-10 12:18:24] **Unknown:** It is indeed, Jess, that's correct, Jess.
- [2026-09-10 12:18:24 - 2026-09-10 12:18:25] **Behnam:** Yeah, that's fine, yeah.
- [2026-09-10 12:18:25 - 2026-09-10 12:18:26] **Behnam:** Alright, I'll be able to get it.
- [2026-09-10 12:18:26 - 2026-09-10 12:18:28] **Behnam:** No problem, that's fine then.
- [2026-09-10 12:18:28 - 2026-09-10 12:18:28] **Behnam:** Thanks a lot.
- [2026-09-10 12:18:28 - 2026-09-10 12:18:29] **Behnam:** Thanks for your help.
- [2026-09-10 12:18:29 - 2026-09-10 12:18:30] **Unknown:** Oh, you're welcome.
- [2026-09-10 12:18:30 - 2026-09-10 12:18:31] **Unknown:** Take care.
- [2026-09-10 12:18:31 - 2026-09-10 12:18:32] **Unknown:** See you soon.