0:00
Stop out.
0:03
Hi, it's Declan calling from TeleClient.
0:06
Hi there, thanks for calling.
0:08
Hi, that's okay.
0:09
How can I help you today?
0:10
Uh, so it's about our account.
0:14
which has been I've left it aside for too long.
0:17
I'm not sure what the current situation is.
0:21
It's out of contract and I think I'm behind with payments.
0:25
on it as well.
0:26
But we've not been using it very much.
0:29
I'm not sure if you're aware of it.
0:31
Uh yeah, so I just pulled it up and yeah, it looks like it was cancelled yesterday due to the payment.
0:37
Right, okay.
0:39
Uh, I do want to carry it on, but I, I've rather a lot going on my side of the very end.
0:46
I'm afraid so I've not given it due attention.
0:48
Um, we I'm using, uh, Twilio for our one course these days.
0:56
So I needed something I could integrate with our system.
0:58
It's a bit better.
1:00
But I'd be interested in possibly a call package if I could connect my own PBX to it and maintain the IDs that we've got with you, at least some of them.
1:12
Okay.
1:14
And that's how we go forward.
1:16
Yeah,
1:17
I can put together a proposal for that just for like a call package and sit drunking.
1:21
We will need the like everything historic Yeah.
1:26
Paid up though, is that so.
1:27
Do you know how much that is?
1:29
So I don't, I don't, off the top of my head, everything has been wiped because we cancelled the account yesterday.
1:34
Oh, I see.
1:35
I see.
1:35
So I can I can get that information for you today.
1:39
Okay.
1:39
But before we do anything, we'll need we'll need it settled.
1:42
Yeah, sure, sure.
1:44
I did have someone call me about the account and I asked for an email with a sort of a, the statement and everything and I don't think I ever got it and then I left it as far as my fault.
1:54
I really, I'm not going to work much for a while.
1:56
If you can arrange that, I'll pay that straight away.
2:01
And going forwards, I probably don't need all the DIDs.
2:07
And I don't know.
2:08
The arrangement I've got has become a bit complex.
2:10
I'm running my own PBX now.
2:12
I don't need a hosted solution.
2:16
To be honest, the Twitter calls are costing me, for paying per minute, but it's coming to something like 8 to £9 a month.
2:25
so it's not very much.
2:29
But you can have a look for me and the trunking the inbound, I don't know what you charge for that.
2:37
I assume we just point my PBX, point the calls of my PBX and that's that.
2:44
Yeah, we would need the IP address and we would connect the SIP train.
2:47
Simple as that.
2:48
yeah.
2:49
Yeah, point it to KDX, yeah.
2:51
I think I had configured it that way, to be honest already, but obviously the account's been, uh, caused.
2:57
So, yeah, if you could send me the,
3:00
Payment.
3:02
I'll arrange the payment and uh there's I think here would just pick three, 2 or 3 of the DIDs that are need going forward anyway.
3:12
Um, okay.
3:14
And, and yeah, I don't know.
3:16
You can see our historical usage, I'm sure.
3:20
It's broadly the same.
3:23
It's mostly inbound, that I can see.
3:25
Because you, so, just to, just to be clear, sorry, you've got your own phone system.
3:31
Uh, yeah.
3:32
And you, because it's our, we provide you with a phone system currently, that is what the, trunk, you know, until yesterday was registered to.
3:40
It was, exactly.
3:41
Your own one, instead of the one that we provide you with.
3:45
Yes, I'd gone on to voiptalk.org.
3:48
talk.org and logged in that way and managed to, I mean, I diverted the main numbers that I wanted to use away from your hosted PBX to my own PBX already anyway.
4:00
Sure.
4:01
So the £8 cost hasn't been, in fact, none, I don't think any of the goals have been reverted via the hosting PBH that you provided.
4:10
And all that, after lots and lots of looking at it.
4:13
I just decided to deploy my own PBX.
4:18
So yeah.
4:22
Yeah, so you may even be able to see the number that pointed to my own PBX already, those are the only ones I'd really want to keep going forwards anyway.
4:34
Okay.
4:34
All right, that's fine.
4:35
And how to take a look at those.
4:37
I'll speak with the credit control team and yeah, I'll I'll have something.
4:42
Thank you for that.
4:42
Visualise with you today.
4:44
Okay, thanks a lot.
4:45
Thank you.
4:46
And yeah, as soon as we get there.
4:47
So we're struggling because we realized that our number has been deactivated.
4:51
We're not receiving inbound calls, so I'm happy to settle that as soon as I've got a figure.
4:57
Sure.
4:57
All right.
4:57
Okay.
4:58
With me and I'll be in touch.
4:59
Thanks a lot.
5:00
Thank you.