# Call Recording Transcript

- Started: 2026-09-08 10:56:48
- Direction: inbound
- Caller: +443450044040
- Destination: Behnam
- Duration: 5m 1s
- Disposition: ANSWERED

## Transcript

- [2026-09-08 10:56:48 - 2026-09-08 10:56:49] **Behnam:** Stop out.
- [2026-09-08 10:56:51 - 2026-09-08 10:56:53] **Unknown:** Hi, it's Declan calling from TeleClient.
- [2026-09-08 10:56:53 - 2026-09-08 10:56:55] **Behnam:** Hi there, thanks for calling.
- [2026-09-08 10:56:56 - 2026-09-08 10:56:56] **Unknown:** Hi, that's okay.
- [2026-09-08 10:56:56 - 2026-09-08 10:56:57] **Unknown:** How can I help you today?
- [2026-09-08 10:56:58 - 2026-09-08 10:57:00] **Behnam:** Uh, so it's about our account.
- [2026-09-08 10:57:01 - 2026-09-08 10:57:04] **Behnam:** which has been I've left it aside for too long.
- [2026-09-08 10:57:04 - 2026-09-08 10:57:07] **Behnam:** I'm not sure what the current situation is.
- [2026-09-08 10:57:09 - 2026-09-08 10:57:12] **Behnam:** It's out of contract and I think I'm behind with payments.
- [2026-09-08 10:57:12 - 2026-09-08 10:57:13] **Behnam:** on it as well.
- [2026-09-08 10:57:13 - 2026-09-08 10:57:15] **Behnam:** But we've not been using it very much.
- [2026-09-08 10:57:16 - 2026-09-08 10:57:17] **Behnam:** I'm not sure if you're aware of it.
- [2026-09-08 10:57:19 - 2026-09-08 10:57:24] **Unknown:** Uh yeah, so I just pulled it up and yeah, it looks like it was cancelled yesterday due to the payment.
- [2026-09-08 10:57:25 - 2026-09-08 10:57:26] **Behnam:** Right, okay.
- [2026-09-08 10:57:26 - 2026-09-08 10:57:32] **Behnam:** Uh, I do want to carry it on, but I, I've rather a lot going on my side of the very end.
- [2026-09-08 10:57:33 - 2026-09-08 10:57:36] **Behnam:** I'm afraid so I've not given it due attention.
- [2026-09-08 10:57:36 - 2026-09-08 10:57:43] **Behnam:** Um, we I'm using, uh, Twilio for our one course these days.
- [2026-09-08 10:57:43 - 2026-09-08 10:57:46] **Behnam:** So I needed something I could integrate with our system.
- [2026-09-08 10:57:46 - 2026-09-08 10:57:46] **Behnam:** It's a bit better.
- [2026-09-08 10:57:48 - 2026-09-08 10:57:59] **Behnam:** But I'd be interested in possibly a call package if I could connect my own PBX to it and maintain the IDs that we've got with you, at least some of them.
- [2026-09-08 10:58:00 - 2026-09-08 10:58:00] **Behnam:** Okay.
- [2026-09-08 10:58:02 - 2026-09-08 10:58:03] **Behnam:** And that's how we go forward.
- [2026-09-08 10:58:03 - 2026-09-08 10:58:04] **Behnam:** Yeah,
- [2026-09-08 10:58:04 - 2026-09-08 10:58:08] **Unknown:** I can put together a proposal for that just for like a call package and sit drunking.
- [2026-09-08 10:58:09 - 2026-09-08 10:58:13] **Unknown:** We will need the like everything historic Yeah.
- [2026-09-08 10:58:13 - 2026-09-08 10:58:15] **Unknown:** Paid up though, is that so.
- [2026-09-08 10:58:15 - 2026-09-08 10:58:16] **Behnam:** Do you know how much that is?
- [2026-09-08 10:58:17 - 2026-09-08 10:58:21] **Unknown:** So I don't, I don't, off the top of my head, everything has been wiped because we cancelled the account yesterday.
- [2026-09-08 10:58:21 - 2026-09-08 10:58:22] **Unknown:** Oh, I see.
- [2026-09-08 10:58:22 - 2026-09-08 10:58:22] **Unknown:** I see.
- [2026-09-08 10:58:23 - 2026-09-08 10:58:26] **Unknown:** So I can I can get that information for you today.
- [2026-09-08 10:58:26 - 2026-09-08 10:58:26] **Unknown:** Okay.
- [2026-09-08 10:58:26 - 2026-09-08 10:58:29] **Unknown:** But before we do anything, we'll need we'll need it settled.
- [2026-09-08 10:58:29 - 2026-09-08 10:58:30] **Unknown:** Yeah, sure, sure.
- [2026-09-08 10:58:31 - 2026-09-08 10:58:41] **Behnam:** I did have someone call me about the account and I asked for an email with a sort of a, the statement and everything and I don't think I ever got it and then I left it as far as my fault.
- [2026-09-08 10:58:41 - 2026-09-08 10:58:43] **Behnam:** I really, I'm not going to work much for a while.
- [2026-09-08 10:58:44 - 2026-09-08 10:58:47] **Behnam:** If you can arrange that, I'll pay that straight away.
- [2026-09-08 10:58:48 - 2026-09-08 10:58:53] **Behnam:** And going forwards, I probably don't need all the DIDs.
- [2026-09-08 10:58:54 - 2026-09-08 10:58:56] **Behnam:** And I don't know.
- [2026-09-08 10:58:56 - 2026-09-08 10:58:58] **Behnam:** The arrangement I've got has become a bit complex.
- [2026-09-08 10:58:58 - 2026-09-08 10:58:59] **Behnam:** I'm running my own PBX now.
- [2026-09-08 10:59:00 - 2026-09-08 10:59:02] **Behnam:** I don't need a hosted solution.
- [2026-09-08 10:59:03 - 2026-09-08 10:59:12] **Behnam:** To be honest, the Twitter calls are costing me, for paying per minute, but it's coming to something like 8 to £9 a month.
- [2026-09-08 10:59:13 - 2026-09-08 10:59:14] **Behnam:** so it's not very much.
- [2026-09-08 10:59:16 - 2026-09-08 10:59:23] **Behnam:** But you can have a look for me and the trunking the inbound, I don't know what you charge for that.
- [2026-09-08 10:59:24 - 2026-09-08 10:59:30] **Behnam:** I assume we just point my PBX, point the calls of my PBX and that's that.
- [2026-09-08 10:59:31 - 2026-09-08 10:59:35] **Unknown:** Yeah, we would need the IP address and we would connect the SIP train.
- [2026-09-08 10:59:35 - 2026-09-08 10:59:36] **Behnam:** Simple as that.
- [2026-09-08 10:59:36 - 2026-09-08 10:59:36] **Behnam:** yeah.
- [2026-09-08 10:59:36 - 2026-09-08 10:59:38] **Unknown:** Yeah, point it to KDX, yeah.
- [2026-09-08 10:59:38 - 2026-09-08 10:59:44] **Behnam:** I think I had configured it that way, to be honest already, but obviously the account's been, uh, caused.
- [2026-09-08 10:59:44 - 2026-09-08 10:59:46] **Behnam:** So, yeah, if you could send me the,
- [2026-09-08 10:59:48 - 2026-09-08 10:59:48] **Behnam:** Payment.
- [2026-09-08 10:59:49 - 2026-09-08 10:59:58] **Behnam:** I'll arrange the payment and uh there's I think here would just pick three, 2 or 3 of the DIDs that are need going forward anyway.
- [2026-09-08 11:00:00 - 2026-09-08 11:00:02] **Behnam:** Um, okay.
- [2026-09-08 11:00:02 - 2026-09-08 11:00:03] **Behnam:** And, and yeah, I don't know.
- [2026-09-08 11:00:04 - 2026-09-08 11:00:06] **Behnam:** You can see our historical usage, I'm sure.
- [2026-09-08 11:00:08 - 2026-09-08 11:00:09] **Behnam:** It's broadly the same.
- [2026-09-08 11:00:10 - 2026-09-08 11:00:13] **Unknown:** It's mostly inbound, that I can see.
- [2026-09-08 11:00:13 - 2026-09-08 11:00:18] **Unknown:** Because you, so, just to, just to be clear, sorry, you've got your own phone system.
- [2026-09-08 11:00:18 - 2026-09-08 11:00:19] **Unknown:** Uh, yeah.
- [2026-09-08 11:00:19 - 2026-09-08 11:00:27] **Unknown:** And you, because it's our, we provide you with a phone system currently, that is what the, trunk, you know, until yesterday was registered to.
- [2026-09-08 11:00:27 - 2026-09-08 11:00:28] **Behnam:** It was, exactly.
- [2026-09-08 11:00:29 - 2026-09-08 11:00:32] **Unknown:** Your own one, instead of the one that we provide you with.
- [2026-09-08 11:00:33 - 2026-09-08 11:00:35] **Behnam:** Yes, I'd gone on to voiptalk.org.
- [2026-09-08 11:00:35 - 2026-09-08 11:00:47] **Behnam:** talk.org and logged in that way and managed to, I mean, I diverted the main numbers that I wanted to use away from your hosted PBX to my own PBX already anyway.
- [2026-09-08 11:00:48 - 2026-09-08 11:00:48] **Behnam:** Sure.
- [2026-09-08 11:00:48 - 2026-09-08 11:00:56] **Behnam:** So the £8 cost hasn't been, in fact, none, I don't think any of the goals have been reverted via the hosting PBH that you provided.
- [2026-09-08 11:00:57 - 2026-09-08 11:01:01] **Behnam:** And all that, after lots and lots of looking at it.
- [2026-09-08 11:01:01 - 2026-09-08 11:01:04] **Behnam:** I just decided to deploy my own PBX.
- [2026-09-08 11:01:06 - 2026-09-08 11:01:07] **Behnam:** So yeah.
- [2026-09-08 11:01:09 - 2026-09-08 11:01:20] **Behnam:** Yeah, so you may even be able to see the number that pointed to my own PBX already, those are the only ones I'd really want to keep going forwards anyway.
- [2026-09-08 11:01:22 - 2026-09-08 11:01:22] **Unknown:** Okay.
- [2026-09-08 11:01:22 - 2026-09-08 11:01:23] **Unknown:** All right, that's fine.
- [2026-09-08 11:01:23 - 2026-09-08 11:01:24] **Unknown:** And how to take a look at those.
- [2026-09-08 11:01:25 - 2026-09-08 11:01:29] **Unknown:** I'll speak with the credit control team and yeah, I'll I'll have something.
- [2026-09-08 11:01:29 - 2026-09-08 11:01:30] **Unknown:** Thank you for that.
- [2026-09-08 11:01:30 - 2026-09-08 11:01:31] **Unknown:** Visualise with you today.
- [2026-09-08 11:01:32 - 2026-09-08 11:01:33] **Behnam:** Okay, thanks a lot.
- [2026-09-08 11:01:33 - 2026-09-08 11:01:33] **Behnam:** Thank you.
- [2026-09-08 11:01:33 - 2026-09-08 11:01:34] **Behnam:** And yeah, as soon as we get there.
- [2026-09-08 11:01:35 - 2026-09-08 11:01:39] **Behnam:** So we're struggling because we realized that our number has been deactivated.
- [2026-09-08 11:01:39 - 2026-09-08 11:01:43] **Behnam:** We're not receiving inbound calls, so I'm happy to settle that as soon as I've got a figure.
- [2026-09-08 11:01:44 - 2026-09-08 11:01:44] **Unknown:** Sure.
- [2026-09-08 11:01:45 - 2026-09-08 11:01:45] **Unknown:** All right.
- [2026-09-08 11:01:45 - 2026-09-08 11:01:45] **Unknown:** Okay.
- [2026-09-08 11:01:45 - 2026-09-08 11:01:47] **Unknown:** With me and I'll be in touch.
- [2026-09-08 11:01:47 - 2026-09-08 11:01:47] **Unknown:** Thanks a lot.
- [2026-09-08 11:01:48 - 2026-09-08 11:01:48] **Behnam:** Thank you.