0:01
Hello and welcome to fix.glass.
0:04
We can replace your windscreen or door glass.
0:07
Calls are recorded for training and quality purposes.
1:23
Please stay on the line.
1:25
Someone will be with you shortly.
1:34
Hi there.
1:34
This is Mandy from Fixed Glass.
1:36
How can I?
1:36
Say hello, I'm trying to call you.
1:39
There's a booking and the technicians away to us, but we can't make it.
1:44
The bookings for my father.
1:45
He's just being brought to hospital by ambulance.
1:47
He's very unwell.
1:48
I'm sorry.
1:51
I had to steal him on the driver to come all the way.
1:53
I can see he's got about 40 minutes drive.
1:56
Okay, okay.
1:57
So sorry about that moment.
1:59
And when, when would you like
2:00
Us to rebook you then?
2:02
I don't know right now.
2:03
It's my father's car, and he's a straight to have an operation on his heart.
2:08
He won't be driving for a while, so there's no rush.
2:12
Is it something I can call you back tomorrow in a day or two?
2:16
Okay.
2:16
Yeah, around the experience.
2:18
No, that's fine.
2:18
Yes, that's fine.
2:19
That's fine.
2:20
Um, I'll just quickly tell our dispatch team and then, um, and we'll let them know.
2:24
Because the case are with me now and when the hospital, I'm sorry.
2:28
Okay, no, no, it's fine.
2:29
No, it's fine, Mohammed.
2:30
All right.
2:31
I'm so sorry.
2:32
We're wishing good health for you, Father.
2:33
I'm so sorry.
2:34
All right?
2:35
My son, the customer is the one who's in hospital, so.
2:39
Oh, Mohammed, my father.
2:41
As soon as we know more, I'll call him and arrange something.
2:43
Okay, no problem.
2:44
Yes, that's absolutely all right.
2:46
What I'll do, I'll just put it, I'll just arrange it for next week.
2:50
Is that all right?
2:51
Yeah.
2:51
And then we'll just confirm the dates or whatever tomorrow.
2:54
Okay, that's perfect.
2:56
Okay, now take care.
2:56
I'm sorry again.
2:57
Thank you.
2:57
No, no, no, it's absolutely fine.
2:59
Thank you so much.