# Call Recording Transcript

- Started: 2026-09-07 15:15:39
- Direction: outbound
- Caller: Behnam
- Destination: 07400400469
- Duration: 3m 0s
- Disposition: ANSWERED

## Transcript

- [2026-09-07 15:15:40 - 2026-09-07 15:15:42] **Unknown:** Hello and welcome to fix.glass.
- [2026-09-07 15:15:42 - 2026-09-07 15:15:45] **Unknown:** We can replace your windscreen or door glass.
- [2026-09-07 15:15:46 - 2026-09-07 15:15:49] **Unknown:** Calls are recorded for training and quality purposes.
- [2026-09-07 15:17:02 - 2026-09-07 15:17:03] **Unknown:** Please stay on the line.
- [2026-09-07 15:17:04 - 2026-09-07 15:17:05] **Unknown:** Someone will be with you shortly.
- [2026-09-07 15:17:12 - 2026-09-07 15:17:13] **Unknown:** Hi there.
- [2026-09-07 15:17:13 - 2026-09-07 15:17:14] **Unknown:** This is Mandy from Fixed Glass.
- [2026-09-07 15:17:14 - 2026-09-07 15:17:15] **Unknown:** How can I?
- [2026-09-07 15:17:15 - 2026-09-07 15:17:17] **Behnam:** Say hello, I'm trying to call you.
- [2026-09-07 15:17:18 - 2026-09-07 15:17:20] **Behnam:** There's a booking and the technicians away to us, but we can't make it.
- [2026-09-07 15:17:22 - 2026-09-07 15:17:23] **Behnam:** The bookings for my father.
- [2026-09-07 15:17:23 - 2026-09-07 15:17:25] **Behnam:** He's just being brought to hospital by ambulance.
- [2026-09-07 15:17:26 - 2026-09-07 15:17:26] **Behnam:** He's very unwell.
- [2026-09-07 15:17:27 - 2026-09-07 15:17:27] **Behnam:** I'm sorry.
- [2026-09-07 15:17:30 - 2026-09-07 15:17:31] **Behnam:** I had to steal him on the driver to come all the way.
- [2026-09-07 15:17:31 - 2026-09-07 15:17:33] **Behnam:** I can see he's got about 40 minutes drive.
- [2026-09-07 15:17:34 - 2026-09-07 15:17:35] **Unknown:** Okay, okay.
- [2026-09-07 15:17:36 - 2026-09-07 15:17:37] **Unknown:** So sorry about that moment.
- [2026-09-07 15:17:37 - 2026-09-07 15:17:38] **Unknown:** And when, when would you like
- [2026-09-07 15:17:39 - 2026-09-07 15:17:40] **Unknown:** Us to rebook you then?
- [2026-09-07 15:17:40 - 2026-09-07 15:17:41] **Behnam:** I don't know right now.
- [2026-09-07 15:17:41 - 2026-09-07 15:17:45] **Behnam:** It's my father's car, and he's a straight to have an operation on his heart.
- [2026-09-07 15:17:47 - 2026-09-07 15:17:49] **Behnam:** He won't be driving for a while, so there's no rush.
- [2026-09-07 15:17:50 - 2026-09-07 15:17:53] **Behnam:** Is it something I can call you back tomorrow in a day or two?
- [2026-09-07 15:17:54 - 2026-09-07 15:17:54] **Behnam:** Okay.
- [2026-09-07 15:17:54 - 2026-09-07 15:17:56] **Behnam:** Yeah, around the experience.
- [2026-09-07 15:17:56 - 2026-09-07 15:17:57] **Unknown:** No, that's fine.
- [2026-09-07 15:17:57 - 2026-09-07 15:17:58] **Unknown:** Yes, that's fine.
- [2026-09-07 15:17:58 - 2026-09-07 15:17:58] **Unknown:** That's fine.
- [2026-09-07 15:17:58 - 2026-09-07 15:18:02] **Unknown:** Um, I'll just quickly tell our dispatch team and then, um, and we'll let them know.
- [2026-09-07 15:18:03 - 2026-09-07 15:18:06] **Behnam:** Because the case are with me now and when the hospital, I'm sorry.
- [2026-09-07 15:18:06 - 2026-09-07 15:18:07] **Unknown:** Okay, no, no, it's fine.
- [2026-09-07 15:18:08 - 2026-09-07 15:18:09] **Unknown:** No, it's fine, Mohammed.
- [2026-09-07 15:18:09 - 2026-09-07 15:18:09] **Unknown:** All right.
- [2026-09-07 15:18:09 - 2026-09-07 15:18:10] **Unknown:** I'm so sorry.
- [2026-09-07 15:18:10 - 2026-09-07 15:18:12] **Unknown:** We're wishing good health for you, Father.
- [2026-09-07 15:18:12 - 2026-09-07 15:18:13] **Unknown:** I'm so sorry.
- [2026-09-07 15:18:13 - 2026-09-07 15:18:13] **Unknown:** All right?
- [2026-09-07 15:18:13 - 2026-09-07 15:18:17] **Behnam:** My son, the customer is the one who's in hospital, so.
- [2026-09-07 15:18:17 - 2026-09-07 15:18:19] **Behnam:** Oh, Mohammed, my father.
- [2026-09-07 15:18:19 - 2026-09-07 15:18:22] **Behnam:** As soon as we know more, I'll call him and arrange something.
- [2026-09-07 15:18:22 - 2026-09-07 15:18:22] **Behnam:** Okay, no problem.
- [2026-09-07 15:18:23 - 2026-09-07 15:18:24] **Unknown:** Yes, that's absolutely all right.
- [2026-09-07 15:18:24 - 2026-09-07 15:18:28] **Unknown:** What I'll do, I'll just put it, I'll just arrange it for next week.
- [2026-09-07 15:18:28 - 2026-09-07 15:18:29] **Unknown:** Is that all right?
- [2026-09-07 15:18:29 - 2026-09-07 15:18:29] **Unknown:** Yeah.
- [2026-09-07 15:18:29 - 2026-09-07 15:18:33] **Unknown:** And then we'll just confirm the dates or whatever tomorrow.
- [2026-09-07 15:18:33 - 2026-09-07 15:18:34] **Behnam:** Okay, that's perfect.
- [2026-09-07 15:18:34 - 2026-09-07 15:18:35] **Behnam:** Okay, now take care.
- [2026-09-07 15:18:35 - 2026-09-07 15:18:36] **Behnam:** I'm sorry again.
- [2026-09-07 15:18:36 - 2026-09-07 15:18:36] **Behnam:** Thank you.
- [2026-09-07 15:18:36 - 2026-09-07 15:18:38] **Unknown:** No, no, no, it's absolutely fine.
- [2026-09-07 15:18:38 - 2026-09-07 15:18:38] **Unknown:** Thank you so much.