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Outbound call · 2026-09-05 14:34:42

ANSWERED · 3m 27s · transcript completed

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Caller Behnam 124
Destination Reza 07768285384
Answered Unknown 2026-09-05 14:38:18
Route Behnam freepbx

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Behnam

45 transcript lines · raw S1 · automatic

Unknown

25 transcript lines · raw S2 · probable

Transcript

Behnam
0:03 Hello.
Unknown
0:04 Hi, Bernard.
Behnam
0:05 Hi, the best I can come up with.
Behnam
0:08 The insurer, insurance company will do it on Thursday, and it's £200 excess.
Behnam
0:14 or there is a company that can do it Monday lunchtime.
Behnam
0:18 Nobody in the country can do it earlier than that.
Behnam
0:22 And they come to you on Monday lunchtime and I'll pay them 400 and try to reclaim the 200 for me.
Unknown
0:31 Thursday is £200, yeah.
Behnam
0:33 Yeah, well on Monday it's 390, but I'll be able to claim it back anyway.
Behnam
0:40 I think, the 200 back.
Behnam
0:43 Are you sure?
Unknown
0:44 Are you sure you get going back?
Behnam
0:46 It's questionable because I spoke to them, even they don't know because they're just want you to use their nominated company.
Behnam
0:56 And and it's straightforward process, but they can't do it till Thursday, which is too long, isn't it?
Unknown
1:03 100 public checks, yeah.
Behnam
1:05 £200 excess.
Unknown
1:08 How much is the window altogether?
Behnam
1:11 The best price on the window is 396 for someone to come and fit it.
Behnam
1:16 If we go to our own company, they do it.
Behnam
1:18 on Monday.
Behnam
1:20 Yeah.
Behnam
1:20 I'll pay 396 and hopefully get their 196 back for insurance.
Behnam
1:28 Hopefully with the invoice.
Unknown
1:29 This will be the on Wednesday we lose £100.
Behnam
1:34 On Wednesday?
Unknown
1:36 Yeah, it's Thursday you said.
Behnam
1:37 Thursday, yeah.
Behnam
1:38 If it's Thursday, it should be the same, but it could go wrong because the insurance even the lady can't answer.
Behnam
1:46 She said on Monday my supervisor can explain it because they never do that.
Behnam
1:50 They always send people through their farm, which is autograss, which is a big farm.
Behnam
1:59 You can't be without a car for four days.
Unknown
2:02 Are they closed now?
Behnam
2:05 No, the problem is that the glass suppliers don't work on weekends.
Unknown
2:10 Keep it on Monday morning.
Unknown
2:12 Monday.
Unknown
2:12 Yeah.
Unknown
2:13 We find on Monday morning.
Behnam
2:14 The other thing is, it's a risk of £200, if I try and hire a car, the place we get the vans, they've got cars as well.
Behnam
2:24 wouldn't cost that much for a few days.
Behnam
2:28 But I don't know, it's better to just fix it and it needs fixing anyway.
Behnam
2:33 But you don't have one tomorrow.
Behnam
2:34 Yeah.
Behnam
2:35 Are you driving now with it like that?
Unknown
2:38 I'm driving now to pick her up from football.
Unknown
2:41 Okay.
Unknown
2:42 She's broken and fishing chip shop.
Behnam
2:44 Right.
Behnam
2:45 You just have to be careful because it's not good.
Behnam
2:48 that.
Unknown
2:49 I know, I'm just worried.
Behnam
2:51 Then you manage tomorrow without the car and then Monday they'll fix it.
Unknown
2:55 Yeah.
Behnam
2:56 I can phone the hire people and find out.
Behnam
3:00 If you're there.
Unknown
3:01 Because it's so feasible, you know, not too expensive.
Unknown
3:05 Yeah, I know, I know.
Unknown
3:07 Yeah.
Unknown
3:07 Honestly, on Monday I have to send money to Iran.
Unknown
3:11 And honestly, I don't have money to pay.
Unknown
3:14 I know.
Behnam
3:14 I know.
Behnam
3:15 I'm going to send you.
Behnam
3:16 Yeah, I'm going to send it as well.
Behnam
3:18 On Monday morning.
Behnam
3:19 Okay, we got money coming in.
Behnam
3:21 Okay.
Unknown
3:21 Thank you.
Unknown
3:22 Thank you.
Behnam
3:22 Okay, let me see what I can do about cars.
Behnam
3:25 Okay, bye bye.