# Call Recording Transcript - Started: 2026-09-05 14:34:42 - Direction: outbound - Caller: Behnam - Destination: Reza - Duration: 3m 27s - Disposition: ANSWERED ## Transcript - [2026-09-05 14:34:44 - 2026-09-05 14:34:44] **Behnam:** Hello. - [2026-09-05 14:34:45 - 2026-09-05 14:34:46] **Unknown:** Hi, Bernard. - [2026-09-05 14:34:46 - 2026-09-05 14:34:48] **Behnam:** Hi, the best I can come up with. - [2026-09-05 14:34:49 - 2026-09-05 14:34:55] **Behnam:** The insurer, insurance company will do it on Thursday, and it's £200 excess. - [2026-09-05 14:34:56 - 2026-09-05 14:34:59] **Behnam:** or there is a company that can do it Monday lunchtime. - [2026-09-05 14:35:00 - 2026-09-05 14:35:02] **Behnam:** Nobody in the country can do it earlier than that. - [2026-09-05 14:35:04 - 2026-09-05 14:35:12] **Behnam:** And they come to you on Monday lunchtime and I'll pay them 400 and try to reclaim the 200 for me. - [2026-09-05 14:35:12 - 2026-09-05 14:35:14] **Unknown:** Thursday is £200, yeah. - [2026-09-05 14:35:15 - 2026-09-05 14:35:21] **Behnam:** Yeah, well on Monday it's 390, but I'll be able to claim it back anyway. - [2026-09-05 14:35:21 - 2026-09-05 14:35:23] **Behnam:** I think, the 200 back. - [2026-09-05 14:35:24 - 2026-09-05 14:35:25] **Behnam:** Are you sure? - [2026-09-05 14:35:26 - 2026-09-05 14:35:27] **Unknown:** Are you sure you get going back? - [2026-09-05 14:35:28 - 2026-09-05 14:35:37] **Behnam:** It's questionable because I spoke to them, even they don't know because they're just want you to use their nominated company. - [2026-09-05 14:35:37 - 2026-09-05 14:35:43] **Behnam:** And and it's straightforward process, but they can't do it till Thursday, which is too long, isn't it? - [2026-09-05 14:35:45 - 2026-09-05 14:35:46] **Unknown:** 100 public checks, yeah. - [2026-09-05 14:35:47 - 2026-09-05 14:35:48] **Behnam:** £200 excess. - [2026-09-05 14:35:50 - 2026-09-05 14:35:52] **Unknown:** How much is the window altogether? - [2026-09-05 14:35:52 - 2026-09-05 14:35:57] **Behnam:** The best price on the window is 396 for someone to come and fit it. - [2026-09-05 14:35:58 - 2026-09-05 14:36:00] **Behnam:** If we go to our own company, they do it. - [2026-09-05 14:36:00 - 2026-09-05 14:36:00] **Behnam:** on Monday. - [2026-09-05 14:36:01 - 2026-09-05 14:36:02] **Behnam:** Yeah. - [2026-09-05 14:36:02 - 2026-09-05 14:36:09] **Behnam:** I'll pay 396 and hopefully get their 196 back for insurance. - [2026-09-05 14:36:09 - 2026-09-05 14:36:10] **Behnam:** Hopefully with the invoice. - [2026-09-05 14:36:10 - 2026-09-05 14:36:14] **Unknown:** This will be the on Wednesday we lose £100. - [2026-09-05 14:36:16 - 2026-09-05 14:36:17] **Behnam:** On Wednesday? - [2026-09-05 14:36:17 - 2026-09-05 14:36:19] **Unknown:** Yeah, it's Thursday you said. - [2026-09-05 14:36:19 - 2026-09-05 14:36:20] **Behnam:** Thursday, yeah. - [2026-09-05 14:36:20 - 2026-09-05 14:36:27] **Behnam:** If it's Thursday, it should be the same, but it could go wrong because the insurance even the lady can't answer. - [2026-09-05 14:36:27 - 2026-09-05 14:36:32] **Behnam:** She said on Monday my supervisor can explain it because they never do that. - [2026-09-05 14:36:32 - 2026-09-05 14:36:36] **Behnam:** They always send people through their farm, which is autograss, which is a big farm. - [2026-09-05 14:36:40 - 2026-09-05 14:36:43] **Behnam:** You can't be without a car for four days. - [2026-09-05 14:36:43 - 2026-09-05 14:36:45] **Unknown:** Are they closed now? - [2026-09-05 14:36:46 - 2026-09-05 14:36:50] **Behnam:** No, the problem is that the glass suppliers don't work on weekends. - [2026-09-05 14:36:52 - 2026-09-05 14:36:53] **Unknown:** Keep it on Monday morning. - [2026-09-05 14:36:54 - 2026-09-05 14:36:54] **Unknown:** Monday. - [2026-09-05 14:36:54 - 2026-09-05 14:36:54] **Unknown:** Yeah. - [2026-09-05 14:36:54 - 2026-09-05 14:36:56] **Unknown:** We find on Monday morning. - [2026-09-05 14:36:56 - 2026-09-05 14:37:04] **Behnam:** The other thing is, it's a risk of £200, if I try and hire a car, the place we get the vans, they've got cars as well. - [2026-09-05 14:37:05 - 2026-09-05 14:37:07] **Behnam:** wouldn't cost that much for a few days. - [2026-09-05 14:37:10 - 2026-09-05 14:37:13] **Behnam:** But I don't know, it's better to just fix it and it needs fixing anyway. - [2026-09-05 14:37:14 - 2026-09-05 14:37:15] **Behnam:** But you don't have one tomorrow. - [2026-09-05 14:37:16 - 2026-09-05 14:37:16] **Behnam:** Yeah. - [2026-09-05 14:37:17 - 2026-09-05 14:37:18] **Behnam:** Are you driving now with it like that? - [2026-09-05 14:37:19 - 2026-09-05 14:37:22] **Unknown:** I'm driving now to pick her up from football. - [2026-09-05 14:37:22 - 2026-09-05 14:37:22] **Unknown:** Okay. - [2026-09-05 14:37:23 - 2026-09-05 14:37:25] **Unknown:** She's broken and fishing chip shop. - [2026-09-05 14:37:25 - 2026-09-05 14:37:26] **Behnam:** Right. - [2026-09-05 14:37:26 - 2026-09-05 14:37:28] **Behnam:** You just have to be careful because it's not good. - [2026-09-05 14:37:29 - 2026-09-05 14:37:29] **Behnam:** that. - [2026-09-05 14:37:30 - 2026-09-05 14:37:32] **Unknown:** I know, I'm just worried. - [2026-09-05 14:37:32 - 2026-09-05 14:37:36] **Behnam:** Then you manage tomorrow without the car and then Monday they'll fix it. - [2026-09-05 14:37:37 - 2026-09-05 14:37:37] **Unknown:** Yeah. - [2026-09-05 14:37:38 - 2026-09-05 14:37:40] **Behnam:** I can phone the hire people and find out. - [2026-09-05 14:37:41 - 2026-09-05 14:37:42] **Behnam:** If you're there. - [2026-09-05 14:37:43 - 2026-09-05 14:37:46] **Unknown:** Because it's so feasible, you know, not too expensive. - [2026-09-05 14:37:47 - 2026-09-05 14:37:48] **Unknown:** Yeah, I know, I know. - [2026-09-05 14:37:48 - 2026-09-05 14:37:48] **Unknown:** Yeah. - [2026-09-05 14:37:48 - 2026-09-05 14:37:52] **Unknown:** Honestly, on Monday I have to send money to Iran. - [2026-09-05 14:37:52 - 2026-09-05 14:37:55] **Unknown:** And honestly, I don't have money to pay. - [2026-09-05 14:37:55 - 2026-09-05 14:37:55] **Unknown:** I know. - [2026-09-05 14:37:56 - 2026-09-05 14:37:56] **Behnam:** I know. - [2026-09-05 14:37:57 - 2026-09-05 14:37:57] **Behnam:** I'm going to send you. - [2026-09-05 14:37:58 - 2026-09-05 14:37:59] **Behnam:** Yeah, I'm going to send it as well. - [2026-09-05 14:37:59 - 2026-09-05 14:38:00] **Behnam:** On Monday morning. - [2026-09-05 14:38:01 - 2026-09-05 14:38:02] **Behnam:** Okay, we got money coming in. - [2026-09-05 14:38:02 - 2026-09-05 14:38:03] **Behnam:** Okay. - [2026-09-05 14:38:03 - 2026-09-05 14:38:03] **Unknown:** Thank you. - [2026-09-05 14:38:03 - 2026-09-05 14:38:03] **Unknown:** Thank you. - [2026-09-05 14:38:04 - 2026-09-05 14:38:06] **Behnam:** Okay, let me see what I can do about cars. - [2026-09-05 14:38:06 - 2026-09-05 14:38:07] **Behnam:** Okay, bye bye.