0:02
Hello?
0:03
Hello?
0:05
Hello?
0:07
Hello.
0:10
Hi, this is Sarah calling you from three Network.
0:13
Have you?
0:15
I'm very good.
0:16
Thank you.
0:16
How are you?
0:19
I'm also good.
0:19
Thank you for asking me.
0:21
I actually heard the call is about to inform you that as you may know, 3Network and Vodafone have recently merged together.
0:28
So that's why your current SIM card is going to stop working next to 13 days after your sim is not working, okay?
0:37
Okay.
0:40
Because some technical issues.
0:41
So that's why some SIM card is is not working and one sim.
0:46
Yeah.
0:46
Yeah, sorry.
0:47
Yeah.
0:48
So what?
0:48
And one SIM card is yours.
0:50
So that time ring you and number with 88200 is not updated.
0:59
And so we are upgrade our network.
1:01
So that's why company had decided we are giving you new replacement updated 5G sim card with same number and free of calls.
1:09
New sim card will give you battery coverage and faster 5G speed battery reception and battery signals.
1:16
Oh good because my reception is not very good, so I hope it will be better.
1:21
Okay, yeah, so that's I think.
1:24
So I'm going to dispatch your SIM card with same number.
1:29
Yes, please.
1:33
Okay, you have to stay with me over the call.
1:35
I will dispatch your 5G sim card and then tomorrow you receive it at your doorstep by postman, okay?
1:42
All can remain same your number, your tariff, your contract, each and everything is going to be remain same.
1:48
Just your SIM card replacement because your SIM card is not updated.
1:52
So that's why are you facing any reception issue?
1:55
issues.
1:56
So I just take the old one. 200%, please steady.
2:00
I just replace it with the new one.
2:02
Yeah.
2:04
Okay.
2:04
Yeah, yeah.
2:05
So, um, first of all, this is yeah.
2:09
So, first of all, this is system ID verification.
2:13
So, that's why please verify me your Email one time.
2:17
Yes, it's long one.
2:20
It's mask.
2:21
m a r s k e 2024 yeah at gmail.com.
2:38
Okay,
2:39
That's it. okay, and I repeat it back to you starting with M for mother.
2:47
a for Alpha, R for Romeo, S for sugar, K for kilo, E for echo, number 2024 at gmail.com.
2:58
Okay, let me check.
2:59
please stay there.
3:02
Okay, okay let me check.
3:41
Answer, give me email.
3:43
I may be back to you one more time.
3:45
Starting with I'm for mother, I'm for mike.
3:48
Yes A for alpha, like apple.
3:50
Yes.
3:51
And after that are for Romeo like rabbit is as after that sugar as for sugar K for kilo.
4:00
Yes.
4:00
Yeah, K for kilo E for echo.
4:03
Yes, so.
4:04
Yeah, number 2024@gmail.com.
4:10
But so this is error.
4:12
This is not valid email I think.
4:15
It's my email.
4:17
It's the email I use for my account.
4:30
Because um this is verification procedure.
4:35
I don't know.
4:36
Which other email could be.
4:37
It's only this one I have.
4:42
Okay, okay,
4:53
Can no problem.
4:55
Okay, okay, no problem.
4:55
I'm sending paper documents and okay.
4:59
Okay.
5:01
So, I can change the eSim as well.
5:05
Okay.
5:07
No, no, I'm send you paper documents.
5:10
That will be
5:12
Okay.
5:15
Yeah, yeah, go go on.
5:18
No, I just I don't know how.
5:19
to change it because I can't take.
5:20
Well, ma'am, but sir.
5:21
Electronic.
5:24
No, no, all the thing remains same.
5:28
Okay.
5:29
But sir, you gave me email, but still invalid.
5:35
I don't know because it's my that's.
5:36
Please divide it back to a please verify me.
5:40
Okay, please verify me your email one time more.
5:44
Yeah, okay.
5:45
Mike Alpha Romeo Sierra Kilo Echo 2024 at Gmail.com.
6:11
And sir, please open your Google Please open your Email.
6:22
Don't have.
6:24
I need to be on WiFi because I don't have any credit.
6:28
So, I can't receive it.
6:31
Okay, okay, okay, okay.
6:32
Okay.
6:32
No, no, no problem.
6:34
I'm calling you back.
6:36
No, no problem.
6:37
No problem.
6:38
I'm call you back after 20 minutes.
6:41
Okay.
6:42
No problem.
6:42
Thank you.
6:43
No problem.
6:44
And remember my name.
6:45
My name is Sarah.
6:46
Thank you.
6:47
Okay.