# Call Recording Transcript

- Started: 2026-09-04 14:02:01
- Direction: inbound
- Caller: +441904531522
- Destination: Behnam
- Duration: 6m 48s
- Disposition: ANSWERED

## Transcript

- [2026-09-04 14:02:02 - 2026-09-04 14:02:02] **Unknown:** Hello?
- [2026-09-04 14:02:03 - 2026-09-04 14:02:05] **Unknown:** Hello?
- [2026-09-04 14:02:05 - 2026-09-04 14:02:07] **Unknown:** Hello?
- [2026-09-04 14:02:07 - 2026-09-04 14:02:08] **Unknown:** Hello.
- [2026-09-04 14:02:11 - 2026-09-04 14:02:13] **Unknown:** Hi, this is Sarah calling you from three Network.
- [2026-09-04 14:02:13 - 2026-09-04 14:02:14] **Unknown:** Have you?
- [2026-09-04 14:02:16 - 2026-09-04 14:02:16] **Behnam:** I'm very good.
- [2026-09-04 14:02:16 - 2026-09-04 14:02:17] **Behnam:** Thank you.
- [2026-09-04 14:02:17 - 2026-09-04 14:02:17] **Behnam:** How are you?
- [2026-09-04 14:02:19 - 2026-09-04 14:02:20] **Unknown:** I'm also good.
- [2026-09-04 14:02:20 - 2026-09-04 14:02:21] **Unknown:** Thank you for asking me.
- [2026-09-04 14:02:21 - 2026-09-04 14:02:28] **Unknown:** I actually heard the call is about to inform you that as you may know, 3Network and Vodafone have recently merged together.
- [2026-09-04 14:02:29 - 2026-09-04 14:02:37] **Unknown:** So that's why your current SIM card is going to stop working next to 13 days after your sim is not working, okay?
- [2026-09-04 14:02:38 - 2026-09-04 14:02:38] **Behnam:** Okay.
- [2026-09-04 14:02:40 - 2026-09-04 14:02:42] **Unknown:** Because some technical issues.
- [2026-09-04 14:02:42 - 2026-09-04 14:02:46] **Unknown:** So that's why some SIM card is is not working and one sim.
- [2026-09-04 14:02:46 - 2026-09-04 14:02:46] **Unknown:** Yeah.
- [2026-09-04 14:02:46 - 2026-09-04 14:02:47] **Unknown:** Yeah, sorry.
- [2026-09-04 14:02:47 - 2026-09-04 14:02:47] **Unknown:** Yeah.
- [2026-09-04 14:02:49 - 2026-09-04 14:02:49] **Behnam:** So what?
- [2026-09-04 14:02:49 - 2026-09-04 14:02:50] **Unknown:** And one SIM card is yours.
- [2026-09-04 14:02:50 - 2026-09-04 14:02:59] **Unknown:** So that time ring you and number with 88200 is not updated.
- [2026-09-04 14:03:00 - 2026-09-04 14:03:01] **Unknown:** And so we are upgrade our network.
- [2026-09-04 14:03:01 - 2026-09-04 14:03:09] **Unknown:** So that's why company had decided we are giving you new replacement updated 5G sim card with same number and free of calls.
- [2026-09-04 14:03:09 - 2026-09-04 14:03:16] **Unknown:** New sim card will give you battery coverage and faster 5G speed battery reception and battery signals.
- [2026-09-04 14:03:17 - 2026-09-04 14:03:20] **Behnam:** Oh good because my reception is not very good, so I hope it will be better.
- [2026-09-04 14:03:22 - 2026-09-04 14:03:24] **Unknown:** Okay, yeah, so that's I think.
- [2026-09-04 14:03:25 - 2026-09-04 14:03:28] **Unknown:** So I'm going to dispatch your SIM card with same number.
- [2026-09-04 14:03:30 - 2026-09-04 14:03:30] **Behnam:** Yes, please.
- [2026-09-04 14:03:34 - 2026-09-04 14:03:36] **Unknown:** Okay, you have to stay with me over the call.
- [2026-09-04 14:03:36 - 2026-09-04 14:03:42] **Unknown:** I will dispatch your 5G sim card and then tomorrow you receive it at your doorstep by postman, okay?
- [2026-09-04 14:03:43 - 2026-09-04 14:03:48] **Unknown:** All can remain same your number, your tariff, your contract, each and everything is going to be remain same.
- [2026-09-04 14:03:48 - 2026-09-04 14:03:52] **Unknown:** Just your SIM card replacement because your SIM card is not updated.
- [2026-09-04 14:03:53 - 2026-09-04 14:03:56] **Unknown:** So that's why are you facing any reception issue?
- [2026-09-04 14:03:56 - 2026-09-04 14:03:56] **Unknown:** issues.
- [2026-09-04 14:03:56 - 2026-09-04 14:03:59] **Behnam:** So I just take the old one. 200%, please steady.
- [2026-09-04 14:04:00 - 2026-09-04 14:04:02] **Behnam:** I just replace it with the new one.
- [2026-09-04 14:04:03 - 2026-09-04 14:04:03] **Unknown:** Yeah.
- [2026-09-04 14:04:04 - 2026-09-04 14:04:05] **Unknown:** Okay.
- [2026-09-04 14:04:05 - 2026-09-04 14:04:05] **Unknown:** Yeah, yeah.
- [2026-09-04 14:04:06 - 2026-09-04 14:04:08] **Unknown:** So, um, first of all, this is yeah.
- [2026-09-04 14:04:09 - 2026-09-04 14:04:13] **Unknown:** So, first of all, this is system ID verification.
- [2026-09-04 14:04:13 - 2026-09-04 14:04:16] **Unknown:** So, that's why please verify me your Email one time.
- [2026-09-04 14:04:17 - 2026-09-04 14:04:20] **Behnam:** Yes, it's long one.
- [2026-09-04 14:04:20 - 2026-09-04 14:04:21] **Behnam:** It's mask.
- [2026-09-04 14:04:22 - 2026-09-04 14:04:31] **Behnam:** m a r s k e 2024 yeah at gmail.com.
- [2026-09-04 14:04:38 - 2026-09-04 14:04:38] **Unknown:** Okay,
- [2026-09-04 14:04:40 - 2026-09-04 14:04:46] **Unknown:** That's it. okay, and I repeat it back to you starting with M for mother.
- [2026-09-04 14:04:47 - 2026-09-04 14:04:58] **Unknown:** a for Alpha, R for Romeo, S for sugar, K for kilo, E for echo, number 2024 at gmail.com.
- [2026-09-04 14:04:58 - 2026-09-04 14:04:59] **Unknown:** Okay, let me check.
- [2026-09-04 14:04:59 - 2026-09-04 14:05:00] **Unknown:** please stay there.
- [2026-09-04 14:05:02 - 2026-09-04 14:05:03] **Unknown:** Okay, okay let me check.
- [2026-09-04 14:05:42 - 2026-09-04 14:05:43] **Unknown:** Answer, give me email.
- [2026-09-04 14:05:43 - 2026-09-04 14:05:46] **Unknown:** I may be back to you one more time.
- [2026-09-04 14:05:46 - 2026-09-04 14:05:48] **Unknown:** Starting with I'm for mother, I'm for mike.
- [2026-09-04 14:05:48 - 2026-09-04 14:05:51] **Unknown:** Yes A for alpha, like apple.
- [2026-09-04 14:05:51 - 2026-09-04 14:05:51] **Unknown:** Yes.
- [2026-09-04 14:05:52 - 2026-09-04 14:05:59] **Unknown:** And after that are for Romeo like rabbit is as after that sugar as for sugar K for kilo.
- [2026-09-04 14:06:00 - 2026-09-04 14:06:01] **Unknown:** Yes.
- [2026-09-04 14:06:01 - 2026-09-04 14:06:03] **Unknown:** Yeah, K for kilo E for echo.
- [2026-09-04 14:06:04 - 2026-09-04 14:06:04] **Behnam:** Yes, so.
- [2026-09-04 14:06:04 - 2026-09-04 14:06:10] **Unknown:** Yeah, number 2024@gmail.com.
- [2026-09-04 14:06:10 - 2026-09-04 14:06:11] **Unknown:** But so this is error.
- [2026-09-04 14:06:13 - 2026-09-04 14:06:14] **Unknown:** This is not valid email I think.
- [2026-09-04 14:06:16 - 2026-09-04 14:06:17] **Behnam:** It's my email.
- [2026-09-04 14:06:17 - 2026-09-04 14:06:20] **Behnam:** It's the email I use for my account.
- [2026-09-04 14:06:31 - 2026-09-04 14:06:33] **Unknown:** Because um this is verification procedure.
- [2026-09-04 14:06:36 - 2026-09-04 14:06:36] **Behnam:** I don't know.
- [2026-09-04 14:06:36 - 2026-09-04 14:06:37] **Behnam:** Which other email could be.
- [2026-09-04 14:06:37 - 2026-09-04 14:06:38] **Behnam:** It's only this one I have.
- [2026-09-04 14:06:43 - 2026-09-04 14:06:53] **Behnam:** Okay, okay,
- [2026-09-04 14:06:53 - 2026-09-04 14:06:54] **Unknown:** Can no problem.
- [2026-09-04 14:06:55 - 2026-09-04 14:06:56] **Unknown:** Okay, okay, no problem.
- [2026-09-04 14:06:56 - 2026-09-04 14:06:59] **Unknown:** I'm sending paper documents and okay.
- [2026-09-04 14:07:00 - 2026-09-04 14:07:00] **Behnam:** Okay.
- [2026-09-04 14:07:01 - 2026-09-04 14:07:03] **Behnam:** So, I can change the eSim as well.
- [2026-09-04 14:07:06 - 2026-09-04 14:07:06] **Unknown:** Okay.
- [2026-09-04 14:07:08 - 2026-09-04 14:07:10] **Unknown:** No, no, I'm send you paper documents.
- [2026-09-04 14:07:11 - 2026-09-04 14:07:11] **Unknown:** That will be
- [2026-09-04 14:07:13 - 2026-09-04 14:07:13] **Behnam:** Okay.
- [2026-09-04 14:07:15 - 2026-09-04 14:07:16] **Unknown:** Yeah, yeah, go go on.
- [2026-09-04 14:07:18 - 2026-09-04 14:07:19] **Behnam:** No, I just I don't know how.
- [2026-09-04 14:07:19 - 2026-09-04 14:07:20] **Behnam:** to change it because I can't take.
- [2026-09-04 14:07:20 - 2026-09-04 14:07:22] **Behnam:** Well, ma'am, but sir.
- [2026-09-04 14:07:22 - 2026-09-04 14:07:22] **Behnam:** Electronic.
- [2026-09-04 14:07:25 - 2026-09-04 14:07:26] **Unknown:** No, no, all the thing remains same.
- [2026-09-04 14:07:28 - 2026-09-04 14:07:28] **Unknown:** Okay.
- [2026-09-04 14:07:30 - 2026-09-04 14:07:33] **Unknown:** But sir, you gave me email, but still invalid.
- [2026-09-04 14:07:35 - 2026-09-04 14:07:37] **Behnam:** I don't know because it's my that's.
- [2026-09-04 14:07:37 - 2026-09-04 14:07:40] **Unknown:** Please divide it back to a please verify me.
- [2026-09-04 14:07:40 - 2026-09-04 14:07:43] **Unknown:** Okay, please verify me your email one time more.
- [2026-09-04 14:07:44 - 2026-09-04 14:07:45] **Behnam:** Yeah, okay.
- [2026-09-04 14:07:45 - 2026-09-04 14:07:52] **Behnam:** Mike Alpha Romeo Sierra Kilo Echo 2024 at Gmail.com.
- [2026-09-04 14:08:11 - 2026-09-04 14:08:19] **Unknown:** And sir, please open your Google Please open your Email.
- [2026-09-04 14:08:23 - 2026-09-04 14:08:23] **Behnam:** Don't have.
- [2026-09-04 14:08:24 - 2026-09-04 14:08:27] **Behnam:** I need to be on WiFi because I don't have any credit.
- [2026-09-04 14:08:29 - 2026-09-04 14:08:31] **Behnam:** So, I can't receive it.
- [2026-09-04 14:08:31 - 2026-09-04 14:08:32] **Unknown:** Okay, okay, okay, okay.
- [2026-09-04 14:08:32 - 2026-09-04 14:08:33] **Unknown:** Okay.
- [2026-09-04 14:08:33 - 2026-09-04 14:08:35] **Behnam:** No, no, no problem.
- [2026-09-04 14:08:35 - 2026-09-04 14:08:36] **Unknown:** I'm calling you back.
- [2026-09-04 14:08:36 - 2026-09-04 14:08:37] **Unknown:** No, no problem.
- [2026-09-04 14:08:38 - 2026-09-04 14:08:38] **Unknown:** No problem.
- [2026-09-04 14:08:38 - 2026-09-04 14:08:41] **Unknown:** I'm call you back after 20 minutes.
- [2026-09-04 14:08:42 - 2026-09-04 14:08:42] **Unknown:** Okay.
- [2026-09-04 14:08:42 - 2026-09-04 14:08:43] **Unknown:** No problem.
- [2026-09-04 14:08:43 - 2026-09-04 14:08:44] **Unknown:** Thank you.
- [2026-09-04 14:08:44 - 2026-09-04 14:08:45] **Unknown:** No problem.
- [2026-09-04 14:08:45 - 2026-09-04 14:08:45] **Unknown:** And remember my name.
- [2026-09-04 14:08:45 - 2026-09-04 14:08:46] **Unknown:** My name is Sarah.
- [2026-09-04 14:08:46 - 2026-09-04 14:08:47] **Unknown:** Thank you.
- [2026-09-04 14:08:48 - 2026-09-04 14:08:48] **Unknown:** Okay.