0:01
Hello Shiny Homes Cleaning Service.
0:05
Er, so I was just wondering, do you clean houses in Sheffield?
0:10
Yes, we certainly do.
0:12
Shiny Homes Cleaning Service covers Sheffield and the surrounding areas.
0:16
Are you looking to arrange a clean for your own home?
0:20
Yes, I am.
0:22
What's the hourly rate?
0:25
The cost depends on the property.
0:26
the type of cleaning and how frequently you'd like us to visit.
0:30
I can take the details so the team can confirm the price before you commit to anything.
0:35
Would you like me to take a few details about what you need?
0:38
Sorry to interrupt you.
0:39
Yes, please.
0:40
That would be great.
0:41
So the house is in Hillsborough in S6.
0:51
That's no problem at all.
0:53
Thank you for providing the area.
0:55
To help the team check availability and give you an accurate price, could I take your full name please?
1:01
Yes, it's King George, sorry, King Charles III.
1:08
King Charles III?
1:10
I just want to make sure I have that recorded correctly for the team.
1:13
Could you please spell your surname for me?
1:17
Well, I don't have a surname.
1:19
I'm just King Charles III.
1:23
I understand you've given me that name, but to ensure the team can contact you and process your inquiry properly, I do need a full name as it would appear on official records.
1:33
Could you perhaps provide the name you'd like us to use for your booking
1:36
Or
1:37
Clarify if this is a playful.
1:39
As my first name and Charles as my surname.
1:44
Of course, I can record that as King Charles.
1:47
Thank you.
1:48
Now, could I take the best telephone number for the team to contact you on?
1:52
Is the number you're calling from the best one to use?
1:55
Yeah, you can use my number, yes.
1:58
Thank you.
1:59
I have that as 07988088800.
2:04
Could you confirm the full address of the property in Hillsborough, including the house number and street name.
2:10
It's Buckingham Palace number 3 Long Street in Hillsborough.
2:18
I'll record that as three Long Street Hillsborough Could I also take the full postcode for the property, please?
2:25
Yeah, it's S6, uh, 4WR.
2:33
Thank you.
2:33
Just to confirm, that is S6 4WR.
2:37
Now, what sort of cleaning are you interested in?
2:40
Are you looking for regular cleaning, a one off?
2:42
I need it to be about, yeah, about two hours per week.
2:48
Of course, for regular cleaning we offer weekly or fortnightly appointments, you mentioned weekly, which is available subject to capacity.
2:56
Could you tell me a bit more about the property itself.
2:59
Is it a house or a flat?
3:01
It's very
3:02
Clean.
3:02
It's always tidy.
3:03
It just needs a bit of tidying up.
3:07
Thank you.
3:08
So it's a house that is generally tidy.
3:11
but needs regular maintenance.
3:13
To help the team estimate the time required, could you tell me how many bedrooms and bathrooms the property has?
3:20
Three bedrooms and one bathroom.
3:24
Thank you.
3:25
That's three bedrooms and one bathroom.
3:27
Which weekdays usually work best for you for the weekly visit?
3:32
Thursdays afternoons.
3:35
Of course.
3:36
Thursday afternoons.
3:37
I've noted that down.
3:39
Is there anything in particular you would like the team to know about the home or the cleaning you need, such as pets or specific priorities?
3:48
No, nothing in particular.
3:51
Thank you, King Charles.
3:53
Just to summarise your inquiry, you are looking for weekly cleaning at 3 Long Street, Hillsborough, S6, 4WR for a three bedroom, one bathroom house, preferably on Thursday afternoons.
4:06
The team will check the most suitable availability and contact you on 079888800 to confirm the price and arrangements.
4:16
Is there anything else you would like to add before I pass these details on?
4:21
No, that's fine.
4:22
That's great.
4:23
Thank you.
4:29
Thank you.
4:30
I've recorded the details of your cleaning inquiry.
4:33
The team will check the most suitable availability and contact you on the number we've confirmed.
4:38
Is there anything else I can help you with today?
4:41
I think that since I'm a king, you should have addressed me as your majesty rather than thank you, King Charles.
4:49
I apologize if I caused any offense.
4:52
I simply recorded the name you provided for the inquiry.
4:55
I will make sure the team has all the details to contact you.
4:59
Is there anything else you would like to add or ask before we finish?
5:04
No, that's fine.
5:05
Thank you.
5:05
As long as the team always refer to me as your majesty, that's fine.
5:11
I will include a note in your inquiry asking the team to address you as your majesty when they contact you.
5:18
Thank you for calling Shiny Homes Cleaning Service.
5:20
Have a lovely day.
5:25
Yeah, you can hang up now.
5:28
Thank you for calling.
5:29
Goodbye.