# Call Recording Transcript

- Started: 2026-08-27 13:36:15
- Direction: outbound
- Caller: Behnam
- Destination: 01144075270
- Duration: 5m 30s
- Disposition: ANSWERED

## Transcript

- [2026-08-27 13:36:15 - 2026-08-27 13:36:17] **Unknown:** Hello Shiny Homes Cleaning Service.
- [2026-08-27 13:36:19 - 2026-08-27 13:36:23] **Behnam:** Er, so I was just wondering, do you clean houses in Sheffield?
- [2026-08-27 13:36:25 - 2026-08-27 13:36:26] **Unknown:** Yes, we certainly do.
- [2026-08-27 13:36:27 - 2026-08-27 13:36:30] **Unknown:** Shiny Homes Cleaning Service covers Sheffield and the surrounding areas.
- [2026-08-27 13:36:31 - 2026-08-27 13:36:33] **Unknown:** Are you looking to arrange a clean for your own home?
- [2026-08-27 13:36:35 - 2026-08-27 13:36:36] **Behnam:** Yes, I am.
- [2026-08-27 13:36:37 - 2026-08-27 13:36:38] **Behnam:** What's the hourly rate?
- [2026-08-27 13:36:40 - 2026-08-27 13:36:41] **Unknown:** The cost depends on the property.
- [2026-08-27 13:36:41 - 2026-08-27 13:36:44] **Unknown:** the type of cleaning and how frequently you'd like us to visit.
- [2026-08-27 13:36:45 - 2026-08-27 13:36:49] **Unknown:** I can take the details so the team can confirm the price before you commit to anything.
- [2026-08-27 13:36:49 - 2026-08-27 13:36:52] **Unknown:** Would you like me to take a few details about what you need?
- [2026-08-27 13:36:53 - 2026-08-27 13:36:54] **Behnam:** Sorry to interrupt you.
- [2026-08-27 13:36:54 - 2026-08-27 13:36:54] **Behnam:** Yes, please.
- [2026-08-27 13:36:54 - 2026-08-27 13:36:55] **Behnam:** That would be great.
- [2026-08-27 13:36:56 - 2026-08-27 13:37:01] **Behnam:** So the house is in Hillsborough in S6.
- [2026-08-27 13:37:06 - 2026-08-27 13:37:07] **Unknown:** That's no problem at all.
- [2026-08-27 13:37:07 - 2026-08-27 13:37:09] **Unknown:** Thank you for providing the area.
- [2026-08-27 13:37:09 - 2026-08-27 13:37:15] **Unknown:** To help the team check availability and give you an accurate price, could I take your full name please?
- [2026-08-27 13:37:16 - 2026-08-27 13:37:19] **Behnam:** Yes, it's King George, sorry, King Charles III.
- [2026-08-27 13:37:22 - 2026-08-27 13:37:23] **Unknown:** King Charles III?
- [2026-08-27 13:37:24 - 2026-08-27 13:37:27] **Unknown:** I just want to make sure I have that recorded correctly for the team.
- [2026-08-27 13:37:28 - 2026-08-27 13:37:30] **Unknown:** Could you please spell your surname for me?
- [2026-08-27 13:37:32 - 2026-08-27 13:37:34] **Behnam:** Well, I don't have a surname.
- [2026-08-27 13:37:34 - 2026-08-27 13:37:35] **Behnam:** I'm just King Charles III.
- [2026-08-27 13:37:37 - 2026-08-27 13:37:47] **Unknown:** I understand you've given me that name, but to ensure the team can contact you and process your inquiry properly, I do need a full name as it would appear on official records.
- [2026-08-27 13:37:47 - 2026-08-27 13:37:51] **Unknown:** Could you perhaps provide the name you'd like us to use for your booking
- [2026-08-27 13:37:51 - 2026-08-27 13:37:51] **Behnam:** Or
- [2026-08-27 13:37:51 - 2026-08-27 13:37:53] **Unknown:** Clarify if this is a playful.
- [2026-08-27 13:37:53 - 2026-08-27 13:37:56] **Behnam:** As my first name and Charles as my surname.
- [2026-08-27 13:37:58 - 2026-08-27 13:38:01] **Unknown:** Of course, I can record that as King Charles.
- [2026-08-27 13:38:01 - 2026-08-27 13:38:02] **Unknown:** Thank you.
- [2026-08-27 13:38:03 - 2026-08-27 13:38:06] **Unknown:** Now, could I take the best telephone number for the team to contact you on?
- [2026-08-27 13:38:06 - 2026-08-27 13:38:09] **Unknown:** Is the number you're calling from the best one to use?
- [2026-08-27 13:38:09 - 2026-08-27 13:38:11] **Behnam:** Yeah, you can use my number, yes.
- [2026-08-27 13:38:13 - 2026-08-27 13:38:13] **Unknown:** Thank you.
- [2026-08-27 13:38:13 - 2026-08-27 13:38:18] **Unknown:** I have that as 07988088800.
- [2026-08-27 13:38:19 - 2026-08-27 13:38:24] **Unknown:** Could you confirm the full address of the property in Hillsborough, including the house number and street name.
- [2026-08-27 13:38:24 - 2026-08-27 13:38:30] **Behnam:** It's Buckingham Palace number 3 Long Street in Hillsborough.
- [2026-08-27 13:38:32 - 2026-08-27 13:38:38] **Unknown:** I'll record that as three Long Street Hillsborough Could I also take the full postcode for the property, please?
- [2026-08-27 13:38:40 - 2026-08-27 13:38:45] **Behnam:** Yeah, it's S6, uh, 4WR.
- [2026-08-27 13:38:47 - 2026-08-27 13:38:48] **Unknown:** Thank you.
- [2026-08-27 13:38:48 - 2026-08-27 13:38:51] **Unknown:** Just to confirm, that is S6 4WR.
- [2026-08-27 13:38:52 - 2026-08-27 13:38:54] **Unknown:** Now, what sort of cleaning are you interested in?
- [2026-08-27 13:38:54 - 2026-08-27 13:38:56] **Unknown:** Are you looking for regular cleaning, a one off?
- [2026-08-27 13:38:56 - 2026-08-27 13:38:59] **Behnam:** I need it to be about, yeah, about two hours per week.
- [2026-08-27 13:39:02 - 2026-08-27 13:39:10] **Unknown:** Of course, for regular cleaning we offer weekly or fortnightly appointments, you mentioned weekly, which is available subject to capacity.
- [2026-08-27 13:39:11 - 2026-08-27 13:39:13] **Unknown:** Could you tell me a bit more about the property itself.
- [2026-08-27 13:39:14 - 2026-08-27 13:39:15] **Unknown:** Is it a house or a flat?
- [2026-08-27 13:39:16 - 2026-08-27 13:39:16] **Unknown:** It's very
- [2026-08-27 13:39:16 - 2026-08-27 13:39:17] **Behnam:** Clean.
- [2026-08-27 13:39:17 - 2026-08-27 13:39:18] **Behnam:** It's always tidy.
- [2026-08-27 13:39:18 - 2026-08-27 13:39:19] **Behnam:** It just needs a bit of tidying up.
- [2026-08-27 13:39:22 - 2026-08-27 13:39:22] **Unknown:** Thank you.
- [2026-08-27 13:39:23 - 2026-08-27 13:39:25] **Unknown:** So it's a house that is generally tidy.
- [2026-08-27 13:39:25 - 2026-08-27 13:39:27] **Unknown:** but needs regular maintenance.
- [2026-08-27 13:39:27 - 2026-08-27 13:39:33] **Unknown:** To help the team estimate the time required, could you tell me how many bedrooms and bathrooms the property has?
- [2026-08-27 13:39:35 - 2026-08-27 13:39:36] **Behnam:** Three bedrooms and one bathroom.
- [2026-08-27 13:39:38 - 2026-08-27 13:39:39] **Unknown:** Thank you.
- [2026-08-27 13:39:39 - 2026-08-27 13:39:41] **Unknown:** That's three bedrooms and one bathroom.
- [2026-08-27 13:39:42 - 2026-08-27 13:39:45] **Unknown:** Which weekdays usually work best for you for the weekly visit?
- [2026-08-27 13:39:46 - 2026-08-27 13:39:48] **Behnam:** Thursdays afternoons.
- [2026-08-27 13:39:50 - 2026-08-27 13:39:50] **Unknown:** Of course.
- [2026-08-27 13:39:51 - 2026-08-27 13:39:52] **Unknown:** Thursday afternoons.
- [2026-08-27 13:39:52 - 2026-08-27 13:39:53] **Unknown:** I've noted that down.
- [2026-08-27 13:39:54 - 2026-08-27 13:40:01] **Unknown:** Is there anything in particular you would like the team to know about the home or the cleaning you need, such as pets or specific priorities?
- [2026-08-27 13:40:02 - 2026-08-27 13:40:04] **Behnam:** No, nothing in particular.
- [2026-08-27 13:40:06 - 2026-08-27 13:40:07] **Unknown:** Thank you, King Charles.
- [2026-08-27 13:40:07 - 2026-08-27 13:40:20] **Unknown:** Just to summarise your inquiry, you are looking for weekly cleaning at 3 Long Street, Hillsborough, S6, 4WR for a three bedroom, one bathroom house, preferably on Thursday afternoons.
- [2026-08-27 13:40:21 - 2026-08-27 13:40:30] **Unknown:** The team will check the most suitable availability and contact you on 079888800 to confirm the price and arrangements.
- [2026-08-27 13:40:31 - 2026-08-27 13:40:34] **Unknown:** Is there anything else you would like to add before I pass these details on?
- [2026-08-27 13:40:36 - 2026-08-27 13:40:37] **Behnam:** No, that's fine.
- [2026-08-27 13:40:37 - 2026-08-27 13:40:37] **Behnam:** That's great.
- [2026-08-27 13:40:37 - 2026-08-27 13:40:38] **Behnam:** Thank you.
- [2026-08-27 13:40:43 - 2026-08-27 13:40:44] **Unknown:** Thank you.
- [2026-08-27 13:40:44 - 2026-08-27 13:40:47] **Unknown:** I've recorded the details of your cleaning inquiry.
- [2026-08-27 13:40:47 - 2026-08-27 13:40:52] **Unknown:** The team will check the most suitable availability and contact you on the number we've confirmed.
- [2026-08-27 13:40:52 - 2026-08-27 13:40:55] **Unknown:** Is there anything else I can help you with today?
- [2026-08-27 13:40:56 - 2026-08-27 13:41:02] **Behnam:** I think that since I'm a king, you should have addressed me as your majesty rather than thank you, King Charles.
- [2026-08-27 13:41:03 - 2026-08-27 13:41:06] **Unknown:** I apologize if I caused any offense.
- [2026-08-27 13:41:06 - 2026-08-27 13:41:09] **Unknown:** I simply recorded the name you provided for the inquiry.
- [2026-08-27 13:41:10 - 2026-08-27 13:41:13] **Unknown:** I will make sure the team has all the details to contact you.
- [2026-08-27 13:41:13 - 2026-08-27 13:41:17] **Unknown:** Is there anything else you would like to add or ask before we finish?
- [2026-08-27 13:41:18 - 2026-08-27 13:41:19] **Behnam:** No, that's fine.
- [2026-08-27 13:41:19 - 2026-08-27 13:41:19] **Behnam:** Thank you.
- [2026-08-27 13:41:19 - 2026-08-27 13:41:23] **Behnam:** As long as the team always refer to me as your majesty, that's fine.
- [2026-08-27 13:41:26 - 2026-08-27 13:41:31] **Unknown:** I will include a note in your inquiry asking the team to address you as your majesty when they contact you.
- [2026-08-27 13:41:32 - 2026-08-27 13:41:35] **Unknown:** Thank you for calling Shiny Homes Cleaning Service.
- [2026-08-27 13:41:35 - 2026-08-27 13:41:36] **Unknown:** Have a lovely day.
- [2026-08-27 13:41:39 - 2026-08-27 13:41:40] **Behnam:** Yeah, you can hang up now.
- [2026-08-27 13:41:43 - 2026-08-27 13:41:43] **Unknown:** Thank you for calling.
- [2026-08-27 13:41:44 - 2026-08-27 13:41:44] **Unknown:** Goodbye.