0:00
Hello, BMW Sydney Sheffield. How can I help? My name's John.
0:08
Hi, John. Lovely to hear from you. I'm Andy, calling on behalf of Benham Raff Raff.
0:13
I'm just ringing to check on his car. Is it ready for collection yet?
0:18
I'm afraid not. It's actually failed its MOT and we need to authorise some work.
0:24
Oh, right. I see. So it's failed the MOT. Do you know what work needs doing?
0:30
Or is that something Benham will need to discuss with you directly?
0:34
It needs brake pads on the front.
0:38
Got it. Front brake pads. And do you have a rough idea of when that work might be completed?
0:45
We can get it done in two to three hours, but it's going to cost about £190.
0:52
Right. So two to three hours and £190 for the brake pads.
0:57
I'll let Benham know about that straight away so he can give you...
1:00
you a call back to authorise the work. Is there a number I should give him to call you back on?
1:06
No, sorry, you're already not on the number. Perfect, no problem. I'll pass all that on to
1:13
him. The failed MOT, the brake pads needed, the two to three hour time frame and the cost.
1:19
Cheers, John. Bye-bye. Bye, thanks for your help.