# Call Recording Transcript

- Started: 2026-08-16 20:53:08
- Direction: inbound
- Caller: +447988088200
- Destination: Behnam
- Duration: 1m 26s
- Disposition: ANSWERED

## Transcript

- [2026-08-16 20:53:08 - 2026-08-16 20:53:12] **Behnam:** Hello, BMW Sydney Sheffield. How can I help? My name's John.
- [2026-08-16 20:53:15 - 2026-08-16 20:53:20] **Unknown:** Hi, John. Lovely to hear from you. I'm Andy, calling on behalf of Benham Raff Raff.
- [2026-08-16 20:53:21 - 2026-08-16 20:53:24] **Unknown:** I'm just ringing to check on his car. Is it ready for collection yet?
- [2026-08-16 20:53:25 - 2026-08-16 20:53:30] **Behnam:** I'm afraid not. It's actually failed its MOT and we need to authorise some work.
- [2026-08-16 20:53:32 - 2026-08-16 20:53:37] **Unknown:** Oh, right. I see. So it's failed the MOT. Do you know what work needs doing?
- [2026-08-16 20:53:37 - 2026-08-16 20:53:41] **Unknown:** Or is that something Benham will need to discuss with you directly?
- [2026-08-16 20:53:42 - 2026-08-16 20:53:44] **Behnam:** It needs brake pads on the front.
- [2026-08-16 20:53:46 - 2026-08-16 20:53:51] **Unknown:** Got it. Front brake pads. And do you have a rough idea of when that work might be completed?
- [2026-08-16 20:53:52 - 2026-08-16 20:53:58] **Behnam:** We can get it done in two to three hours, but it's going to cost about £190.
- [2026-08-16 20:54:00 - 2026-08-16 20:54:04] **Unknown:** Right. So two to three hours and £190 for the brake pads.
- [2026-08-16 20:54:04 - 2026-08-16 20:54:07] **Unknown:** I'll let Benham know about that straight away so he can give you...
- [2026-08-16 20:54:08 - 2026-08-16 20:54:12] **Behnam:** you a call back to authorise the work. Is there a number I should give him to call you back on?
- [2026-08-16 20:54:13 - 2026-08-16 20:54:20] **Behnam:** No, sorry, you're already not on the number. Perfect, no problem. I'll pass all that on to
- [2026-08-16 20:54:20 - 2026-08-16 20:54:26] **Unknown:** him. The failed MOT, the brake pads needed, the two to three hour time frame and the cost.
- [2026-08-16 20:54:27 - 2026-08-16 20:54:33] **Behnam:** Cheers, John. Bye-bye. Bye, thanks for your help.