0:00
Hello.
0:06
I'm speaking to Mr. Bainam.
0:11
Yes, speaking.
0:14
Very good afternoon, sir. This is James and I'm calling you from Accounts Team of PCP Claim regarding your vehicle BMW.
0:21
Okay.
0:24
So this call is to let you know, sir, that there is a claim amount on your vehicle BMW of £1,846 which has been approved by the FCA due to the Missile Car Finance.
0:36
So this is a verification call. We're dispatching it.
0:41
Okay.
0:43
So you will be receiving a claim amount as a cheque through Royal Mail. So is this your postcode, sir? SU13ANA?
0:53
That's not my postcode.
0:55
Oh, this is your race number, right? Oh, yeah.
1:00
I've got your address, sir. 10th Street, Oswald's Way.
1:04
I didn't have finance on this car, though.
1:08
Pardon?
1:09
I didn't have finance on this car.
1:12
Oh, there is no finance on this vehicle?
1:15
No, never.
1:18
Oh, but it's so sure you have been approved.
1:21
So maybe you have another vehicle which is on finance?
1:24
No, I never had car finance.
1:27
Oh, sorry, sir. There must be some misinformation there.
1:31
I have too much money. I don't need finance. I just pay cash.
1:36
Oh, okay, sir. All right. Sorry.
1:38
I have too much money. That's the problem.
1:42
I just pay cash for the car.
1:43
Okay.
1:44
I don't need to have some money.
1:47
No, sir. It's all right, sir.
1:49
Okay. Thank you.
1:51
Bye-bye.