# Call Recording Transcript

- Started: 2026-07-28 16:24:18
- Direction: inbound
- Caller: +442045784785
- Destination: Behnam
- Duration: 1m 53s
- Disposition: ANSWERED

## Transcript

- [2026-07-28 16:24:18 - 2026-07-28 16:24:18] **Unknown:** Hello.
- [2026-07-28 16:24:24 - 2026-07-28 16:24:26] **Unknown:** I'm speaking to Mr. Bainam.
- [2026-07-28 16:24:29 - 2026-07-28 16:24:29] **Unknown:** Yes, speaking.
- [2026-07-28 16:24:31 - 2026-07-28 16:24:37] **Unknown:** Very good afternoon, sir. This is James and I'm calling you from Accounts Team of PCP Claim regarding your vehicle BMW.
- [2026-07-28 16:24:39 - 2026-07-28 16:24:39] **Unknown:** Okay.
- [2026-07-28 16:24:42 - 2026-07-28 16:24:53] **Unknown:** So this call is to let you know, sir, that there is a claim amount on your vehicle BMW of £1,846 which has been approved by the FCA due to the Missile Car Finance.
- [2026-07-28 16:24:53 - 2026-07-28 16:24:57] **Unknown:** So this is a verification call. We're dispatching it.
- [2026-07-28 16:24:58 - 2026-07-28 16:24:59] **Unknown:** Okay.
- [2026-07-28 16:25:01 - 2026-07-28 16:25:09] **Unknown:** So you will be receiving a claim amount as a cheque through Royal Mail. So is this your postcode, sir? SU13ANA?
- [2026-07-28 16:25:11 - 2026-07-28 16:25:12] **Unknown:** That's not my postcode.
- [2026-07-28 16:25:12 - 2026-07-28 16:25:15] **Unknown:** Oh, this is your race number, right? Oh, yeah.
- [2026-07-28 16:25:18 - 2026-07-28 16:25:21] **Unknown:** I've got your address, sir. 10th Street, Oswald's Way.
- [2026-07-28 16:25:21 - 2026-07-28 16:25:24] **Unknown:** I didn't have finance on this car, though.
- [2026-07-28 16:25:25 - 2026-07-28 16:25:26] **Unknown:** Pardon?
- [2026-07-28 16:25:26 - 2026-07-28 16:25:28] **Unknown:** I didn't have finance on this car.
- [2026-07-28 16:25:30 - 2026-07-28 16:25:32] **Unknown:** Oh, there is no finance on this vehicle?
- [2026-07-28 16:25:32 - 2026-07-28 16:25:33] **Unknown:** No, never.
- [2026-07-28 16:25:36 - 2026-07-28 16:25:38] **Unknown:** Oh, but it's so sure you have been approved.
- [2026-07-28 16:25:38 - 2026-07-28 16:25:41] **Unknown:** So maybe you have another vehicle which is on finance?
- [2026-07-28 16:25:41 - 2026-07-28 16:25:43] **Unknown:** No, I never had car finance.
- [2026-07-28 16:25:45 - 2026-07-28 16:25:48] **Unknown:** Oh, sorry, sir. There must be some misinformation there.
- [2026-07-28 16:25:49 - 2026-07-28 16:25:52] **Unknown:** I have too much money. I don't need finance. I just pay cash.
- [2026-07-28 16:25:53 - 2026-07-28 16:25:55] **Unknown:** Oh, okay, sir. All right. Sorry.
- [2026-07-28 16:25:55 - 2026-07-28 16:25:58] **Unknown:** I have too much money. That's the problem.
- [2026-07-28 16:25:59 - 2026-07-28 16:26:01] **Unknown:** I just pay cash for the car.
- [2026-07-28 16:26:01 - 2026-07-28 16:26:01] **Unknown:** Okay.
- [2026-07-28 16:26:02 - 2026-07-28 16:26:03] **Unknown:** I don't need to have some money.
- [2026-07-28 16:26:04 - 2026-07-28 16:26:06] **Unknown:** No, sir. It's all right, sir.
- [2026-07-28 16:26:07 - 2026-07-28 16:26:08] **Unknown:** Okay. Thank you.
- [2026-07-28 16:26:08 - 2026-07-28 16:26:09] **Unknown:** Bye-bye.