0:01
Welcome to Barclaycard. Worried about money? Whatever your situation, we are here to help.
0:08
For additional support, search Barclay's Money Worries online.
0:13
To use our automated telephone banking service, press 1. For anything else, it's 2.
0:23
Did you know you can check your balance, make a payment, or update your details via our app or online banking?
0:30
To find out more, visit Barclay's Ways to Bank online.
0:36
Alternatively, please continue to hold.
0:38
To help us get you to the right team as quickly as we can, please enter your Barclaycard number.
0:46
For security, we'll then ask for your passcode or date of birth.
0:50
If you're calling from the mobile phone number we have on record, then we'll match that automatically.
0:56
What was my Barclaycard account number?
0:58
Please enter your card number.
1:00
If you don't have it, press star.
1:18
Thanks.
1:19
I'll just find your details.
1:22
I found your account.
1:27
Please enter your six-digit passcode.
1:32
If you don't know it, press star.
1:41
Thanks.
1:44
That's done.
1:48
I'll just get your balance.
1:50
The current balance on your IBCM Platinum card is £6,160.97.
1:58
Your credit limit is £5,000.
2:00
£6,900. The balance of your July statement is £6,160.97. Your minimum payment is £544.14,
2:14
which is due on the 10th of August. You're at the top menu. For balance and available credit,
2:22
press 1. Recent transactions, 2. Pay a bill, 3. For credit card PIN, 4. Or,
2:31
for something else, please press 0.
3:00
4-0-0-2
3:02
Thank you so much.
3:05
Just give me a moment while I question the details.
3:08
May I know your first
3:14
and the last name?
3:16
Benham Raff Raff.
3:19
Thank you so much, Mr. Benham, for verifying yourself
3:22
through the IVR. How may I
3:24
assist you today?
3:25
I think my account is currently on a payment
3:27
holiday. Our breathing space
3:30
is set up for 30 days. Is that right?
3:34
I would have to
3:35
check that.
3:37
May I confirm
3:38
when was it applied, Mr. Benham?
3:41
I think it was about
3:42
two weeks ago.
3:45
I can see on 29th of July
3:48
I think you had a conversation with us.
3:51
Okay.
3:52
So I want to make a payment.
3:56
How much
3:57
was the minimum I need to pay
3:58
from the last statement?
4:01
i'll let you know about the account balances mr bennett there is a balance of 6 160 pounds and
4:09
97 pence okay the amount on this is 407 pounds and 58 pence and the minimum which was you put
4:16
in august it was 554 pounds and 14 pence now your next statement has not been completed yet
4:23
but for bringing the account up to date the minimum which is required now is 544 pounds and
4:30
14 pence okay so if i make a payment now of 600 pounds the account will be up to date right
4:39
correct mr bennett as of now correctly said by you you were on a hold of 30 days
4:44
i am able to see the videos now it was agreed on 29th of july so the account is still on the hold
4:51
okay so if i make the payment now i will be able to see the videos now
4:53
and if 600 will i be able to will the card return to normal after that
4:58
yeah i would have to go ahead and
5:00
move the hold on the account for you, I'll be able to do that.
5:04
I don't want to use it for now anyway.
5:06
I just wonder, the account's still going to work for me in future.
5:09
I'll be paying about £600 per month off it at this rate.
5:14
But the account's not been closed or anything like that, has it?
5:19
No, no, no, it's not been closed up until now.
5:22
That's fine.
5:23
All right.
5:24
So I'm going to make a payment of £600 now,
5:26
but I'm happy to leave the hold in place
5:28
and I'll try to pay more until the end of the 30 days.
5:32
Is that okay?
5:33
Okay, so you want me to keep this as it is, no accentuation?
5:36
Yeah, that's right.
5:37
I just wanted to check it.
5:38
So I'll pay £600 now.
5:41
Okay.
5:42
Okay, sure.
5:43
Thanks very much.
5:44
Thanks for your help.
5:45
Thank you.
5:46
Thank you.
5:47
Bye-bye.
5:47
Bye-bye.