# Call Recording Transcript

- Started: 2026-08-13 15:31:41
- Direction: outbound
- Caller: Behnam
- Destination: 08001615258
- Duration: 5m 48s
- Disposition: ANSWERED

## Transcript

- [2026-08-13 15:31:42 - 2026-08-13 15:31:48] **Unknown:** Welcome to Barclaycard. Worried about money? Whatever your situation, we are here to help.
- [2026-08-13 15:31:49 - 2026-08-13 15:31:53] **Unknown:** For additional support, search Barclay's Money Worries online.
- [2026-08-13 15:31:54 - 2026-08-13 15:32:00] **Unknown:** To use our automated telephone banking service, press 1. For anything else, it's 2.
- [2026-08-13 15:32:04 - 2026-08-13 15:32:11] **Unknown:** Did you know you can check your balance, make a payment, or update your details via our app or online banking?
- [2026-08-13 15:32:11 - 2026-08-13 15:32:15] **Unknown:** To find out more, visit Barclay's Ways to Bank online.
- [2026-08-13 15:32:16 - 2026-08-13 15:32:18] **Unknown:** Alternatively, please continue to hold.
- [2026-08-13 15:32:19 - 2026-08-13 15:32:26] **Unknown:** To help us get you to the right team as quickly as we can, please enter your Barclaycard number.
- [2026-08-13 15:32:26 - 2026-08-13 15:32:30] **Unknown:** For security, we'll then ask for your passcode or date of birth.
- [2026-08-13 15:32:31 - 2026-08-13 15:32:36] **Unknown:** If you're calling from the mobile phone number we have on record, then we'll match that automatically.
- [2026-08-13 15:32:36 - 2026-08-13 15:32:38] **Unknown:** What was my Barclaycard account number?
- [2026-08-13 15:32:39 - 2026-08-13 15:32:40] **Unknown:** Please enter your card number.
- [2026-08-13 15:32:41 - 2026-08-13 15:32:43] **Unknown:** If you don't have it, press star.
- [2026-08-13 15:32:59 - 2026-08-13 15:33:00] **Unknown:** Thanks.
- [2026-08-13 15:33:00 - 2026-08-13 15:33:02] **Unknown:** I'll just find your details.
- [2026-08-13 15:33:02 - 2026-08-13 15:33:07] **Unknown:** I found your account.
- [2026-08-13 15:33:07 - 2026-08-13 15:33:12] **Unknown:** Please enter your six-digit passcode.
- [2026-08-13 15:33:13 - 2026-08-13 15:33:15] **Unknown:** If you don't know it, press star.
- [2026-08-13 15:33:22 - 2026-08-13 15:33:22] **Unknown:** Thanks.
- [2026-08-13 15:33:24 - 2026-08-13 15:33:25] **Unknown:** That's done.
- [2026-08-13 15:33:28 - 2026-08-13 15:33:29] **Unknown:** I'll just get your balance.
- [2026-08-13 15:33:31 - 2026-08-13 15:33:37] **Unknown:** The current balance on your IBCM Platinum card is £6,160.97.
- [2026-08-13 15:33:38 - 2026-08-13 15:33:40] **Unknown:** Your credit limit is £5,000.
- [2026-08-13 15:33:41 - 2026-08-13 15:33:53] **Unknown:** £6,900. The balance of your July statement is £6,160.97. Your minimum payment is £544.14,
- [2026-08-13 15:33:54 - 2026-08-13 15:34:02] **Unknown:** which is due on the 10th of August. You're at the top menu. For balance and available credit,
- [2026-08-13 15:34:03 - 2026-08-13 15:34:11] **Unknown:** press 1. Recent transactions, 2. Pay a bill, 3. For credit card PIN, 4. Or,
- [2026-08-13 15:34:11 - 2026-08-13 15:34:14] **Unknown:** for something else, please press 0.
- [2026-08-13 15:34:41 - 2026-08-13 15:34:42] **Behnam:** 4-0-0-2
- [2026-08-13 15:34:42 - 2026-08-13 15:34:46] **Unknown:** Thank you so much.
- [2026-08-13 15:34:46 - 2026-08-13 15:34:48] **Unknown:** Just give me a moment while I question the details.
- [2026-08-13 15:34:49 - 2026-08-13 15:34:55] **Unknown:** May I know your first
- [2026-08-13 15:34:55 - 2026-08-13 15:34:56] **Unknown:** and the last name?
- [2026-08-13 15:34:56 - 2026-08-13 15:34:57] **Behnam:** Benham Raff Raff.
- [2026-08-13 15:34:59 - 2026-08-13 15:35:02] **Unknown:** Thank you so much, Mr. Benham, for verifying yourself
- [2026-08-13 15:35:02 - 2026-08-13 15:35:04] **Unknown:** through the IVR. How may I
- [2026-08-13 15:35:04 - 2026-08-13 15:35:05] **Unknown:** assist you today?
- [2026-08-13 15:35:05 - 2026-08-13 15:35:08] **Behnam:** I think my account is currently on a payment
- [2026-08-13 15:35:08 - 2026-08-13 15:35:10] **Unknown:** holiday. Our breathing space
- [2026-08-13 15:35:10 - 2026-08-13 15:35:12] **Behnam:** is set up for 30 days. Is that right?
- [2026-08-13 15:35:14 - 2026-08-13 15:35:16] **Unknown:** I would have to
- [2026-08-13 15:35:16 - 2026-08-13 15:35:16] **Unknown:** check that.
- [2026-08-13 15:35:17 - 2026-08-13 15:35:19] **Unknown:** May I confirm
- [2026-08-13 15:35:19 - 2026-08-13 15:35:21] **Unknown:** when was it applied, Mr. Benham?
- [2026-08-13 15:35:21 - 2026-08-13 15:35:23] **Unknown:** I think it was about
- [2026-08-13 15:35:23 - 2026-08-13 15:35:23] **Unknown:** two weeks ago.
- [2026-08-13 15:35:26 - 2026-08-13 15:35:28] **Unknown:** I can see on 29th of July
- [2026-08-13 15:35:28 - 2026-08-13 15:35:31] **Unknown:** I think you had a conversation with us.
- [2026-08-13 15:35:31 - 2026-08-13 15:35:32] **Behnam:** Okay.
- [2026-08-13 15:35:32 - 2026-08-13 15:35:35] **Behnam:** So I want to make a payment.
- [2026-08-13 15:35:36 - 2026-08-13 15:35:37] **Behnam:** How much
- [2026-08-13 15:35:37 - 2026-08-13 15:35:39] **Behnam:** was the minimum I need to pay
- [2026-08-13 15:35:39 - 2026-08-13 15:35:40] **Behnam:** from the last statement?
- [2026-08-13 15:35:42 - 2026-08-13 15:35:49] **Unknown:** i'll let you know about the account balances mr bennett there is a balance of 6 160 pounds and
- [2026-08-13 15:35:49 - 2026-08-13 15:35:57] **Unknown:** 97 pence okay the amount on this is 407 pounds and 58 pence and the minimum which was you put
- [2026-08-13 15:35:57 - 2026-08-13 15:36:03] **Unknown:** in august it was 554 pounds and 14 pence now your next statement has not been completed yet
- [2026-08-13 15:36:03 - 2026-08-13 15:36:11] **Unknown:** but for bringing the account up to date the minimum which is required now is 544 pounds and
- [2026-08-13 15:36:11 - 2026-08-13 15:36:17] **Behnam:** 14 pence okay so if i make a payment now of 600 pounds the account will be up to date right
- [2026-08-13 15:36:19 - 2026-08-13 15:36:24] **Unknown:** correct mr bennett as of now correctly said by you you were on a hold of 30 days
- [2026-08-13 15:36:24 - 2026-08-13 15:36:31] **Unknown:** i am able to see the videos now it was agreed on 29th of july so the account is still on the hold
- [2026-08-13 15:36:32 - 2026-08-13 15:36:33] **Behnam:** okay so if i make the payment now i will be able to see the videos now
- [2026-08-13 15:36:33 - 2026-08-13 15:36:37] **Behnam:** and if 600 will i be able to will the card return to normal after that
- [2026-08-13 15:36:39 - 2026-08-13 15:36:40] **Unknown:** yeah i would have to go ahead and
- [2026-08-13 15:36:41 - 2026-08-13 15:36:43] **Unknown:** move the hold on the account for you, I'll be able to do that.
- [2026-08-13 15:36:45 - 2026-08-13 15:36:46] **Behnam:** I don't want to use it for now anyway.
- [2026-08-13 15:36:47 - 2026-08-13 15:36:50] **Behnam:** I just wonder, the account's still going to work for me in future.
- [2026-08-13 15:36:50 - 2026-08-13 15:36:54] **Behnam:** I'll be paying about £600 per month off it at this rate.
- [2026-08-13 15:36:54 - 2026-08-13 15:36:57] **Behnam:** But the account's not been closed or anything like that, has it?
- [2026-08-13 15:36:59 - 2026-08-13 15:37:02] **Unknown:** No, no, no, it's not been closed up until now.
- [2026-08-13 15:37:03 - 2026-08-13 15:37:03] **Unknown:** That's fine.
- [2026-08-13 15:37:04 - 2026-08-13 15:37:04] **Behnam:** All right.
- [2026-08-13 15:37:04 - 2026-08-13 15:37:07] **Behnam:** So I'm going to make a payment of £600 now,
- [2026-08-13 15:37:07 - 2026-08-13 15:37:08] **Behnam:** but I'm happy to leave the hold in place
- [2026-08-13 15:37:09 - 2026-08-13 15:37:11] **Behnam:** and I'll try to pay more until the end of the 30 days.
- [2026-08-13 15:37:13 - 2026-08-13 15:37:14] **Behnam:** Is that okay?
- [2026-08-13 15:37:14 - 2026-08-13 15:37:16] **Unknown:** Okay, so you want me to keep this as it is, no accentuation?
- [2026-08-13 15:37:17 - 2026-08-13 15:37:18] **Behnam:** Yeah, that's right.
- [2026-08-13 15:37:18 - 2026-08-13 15:37:19] **Behnam:** I just wanted to check it.
- [2026-08-13 15:37:19 - 2026-08-13 15:37:21] **Behnam:** So I'll pay £600 now.
- [2026-08-13 15:37:22 - 2026-08-13 15:37:22] **Behnam:** Okay.
- [2026-08-13 15:37:22 - 2026-08-13 15:37:23] **Unknown:** Okay, sure.
- [2026-08-13 15:37:24 - 2026-08-13 15:37:25] **Behnam:** Thanks very much.
- [2026-08-13 15:37:25 - 2026-08-13 15:37:25] **Behnam:** Thanks for your help.
- [2026-08-13 15:37:26 - 2026-08-13 15:37:27] **Unknown:** Thank you.
- [2026-08-13 15:37:27 - 2026-08-13 15:37:27] **Unknown:** Thank you.
- [2026-08-13 15:37:28 - 2026-08-13 15:37:28] **Unknown:** Bye-bye.
- [2026-08-13 15:37:28 - 2026-08-13 15:37:28] **Behnam:** Bye-bye.