0:00
so cool has been hello hi Ben hi hi speaking I'm just calling from LWC dental care hi do you have
0:09
two minutes just to talk about Orimus's appointment yeah absolutely yeah yeah thank you so much so I
0:15
couldn't get a hold of Orimus actually I tried to call him but I'm just trying to so Zach's
0:20
kindly just said he's trying to finish off Orimus's denture while he's still here
0:24
yeah he's called the lab and they've said that they can do the denture each stage in four days
0:31
instead of two weeks okay so I'm just trying to get some appointments booked in if that's all right
0:36
yeah okay no worries just give me one second he's here with me but yeah okay I've got his work
0:41
schedule I mean we work together it's fine perfect that's fine just one second I'm just gonna check
0:47
one thing with him yeah that's okay when does Zach leave is that end of August and so the 25th
0:52
actually yeah yeah bear with me
0:54
yeah
0:54
just a second
1:00
I'll just be two minutes as well I just need to get the dates on me sorry about that sorry I was
1:07
just on the line uh so I was talking to him yeah he's very happy with that okay um yes do you want
1:13
to tell me that was a game sorry okay that's fine just give me one second thank you hi there hi okay
1:56
so for the first one I've got
1:58
you
2:00
um before there's one already in so we just forget that one because it's in a few weeks time i think
2:09
it will be okay so i'll cancel i'll cancel that one and then i'll just get these booked in for
2:15
you instead yeah perfect so for the first one this is going to be like secondary in so some
2:20
more impressions like he had last time yeah and then just a bit of a wax by so i could do that
2:25
tuesday at 1 45 uh tuesday at 1 45 yeah that's fine yeah all right perfect let me just add him
2:34
in there just give me a second perfect i'll send you an email with that on it's okay
3:00
Yeah, yeah, that's perfect.
3:01
Okay, and then the next one I can do 17th of August at 4.15.
3:09
17th is a...
3:12
17th at 4.15, yeah, that's fine, yeah.
3:18
Monday, yeah.
3:19
Yeah, that's the Monday, yeah.
3:21
So I can do that at 4.15.
3:27
Perfect, I'll send you that one as well.
3:29
And then for the fit, I can do the 21st of August.
3:37
On Friday.
3:39
Yeah?
3:40
Yeah, we can do it, yeah.
3:42
I can do a few times on that day, actually.
3:44
I can do...
3:45
There's no chance, actually, do you know what?
3:47
That one's a little bit tricky if I'm giving him a lift.
3:52
Okay.
3:53
So could you do the Monday after that?
3:55
Is that too close to Zach leaving?
3:57
No, no, no, it's fine.
3:58
Just need to see if he's got...
4:00
Yeah.
4:00
He's got appointments, actually, on that day.
4:02
Yeah.
4:03
Yeah, if...
4:04
Is Ormus...
4:05
Oh, OK, that's fine, never mind.
4:06
Yeah.
4:07
So on the Monday, I can do the morning at 9.15,
4:11
I can do 11.15,
4:13
or I can do in the afternoon from 2.15 onwards.
4:17
Afternoon is better.
4:18
Afternoon, yeah.
4:19
I can do 2.15, or I can do 4 or 3.
4:23
3 is good, then.
4:24
We've got time for the bus line, yeah.
4:26
Yeah, perfect.
4:28
Yep.
4:31
Perfect.
4:31
In fact, I've booked all them,
4:33
and I'll send you emails with all of them on them.
4:35
Let me just see which one you've got booked in.
4:38
So...
4:38
It'd be our at tlcboots.com.
4:43
Yeah.
4:43
Let me just check this appointment.
4:45
Actually, I think on the last appointment,
4:48
the fit, he's wanting to do the fill-ins as well.
4:51
Right.
4:51
So let me just make that one a bit longer, and then...
4:54
No worries.
4:55
I'll cancel...
4:56
I'd assume they would get done earlier.
4:59
They would have been done at the beginning.
5:00
You know, I'm not a dentist, so...
5:04
Actually, I think he's just building them up,
5:06
so I think he can do them on that one.
5:08
Okay.
5:09
Yeah, and then just fit them around the...
5:10
Yeah.
5:12
I'll ask him again and then make sure for you.
5:14
Is that okay?
5:15
Okay.
5:16
So just while I've got you,
5:17
remind me, it's Monday...
5:19
Which day did you say then?
5:21
Okay.
5:21
Tuesday of next week.
5:22
Tuesday the 11th.
5:24
Yeah.
5:25
1.45.
5:26
Okay.
5:27
Has he got anything out?
5:28
Because your colleague phoned me 15 minutes ago
5:32
because his sister, who also works with us,
5:34
she's been registered in and she's seen Zach,
5:37
but the appointment was made for Wednesday
5:39
and it doesn't work for her.
5:40
Okay, that's fine.
5:41
I can cancel that and make it...
5:42
One day, you could have had the same...
5:44
Like, an adjoining one.
5:46
Yeah, yeah.
5:47
From his past appointment, maybe.
5:50
Yeah.
5:50
But I just need a few seconds to check with her
5:52
because it works a bit differently.
5:53
That's fine.
5:55
So actually, yeah,
5:57
so she's booked.
5:58
She's booked in on Wednesday.
6:04
he's booked in on wednesday let me just ask zach if he'd be able to do
6:08
her together yeah yeah just give me one second so the first one we go for our message on tuesday
6:14
tuesday the 11th yeah let me just let me just make sure because i'm on the phone
6:26
you raised my message i don't need
7:21
hello hiya sorry can you do tuesday about like 1 30 or something like that
7:29
and it's after then before anna um i can't actually do before 1 45 but let me just i've
7:36
just asked zach um yeah so he's ideally wanting 45 minutes for rms on that appointment but okay
7:45
okay i've just asked him he said he might be able to squeeze her in for her new patient checkup
7:49
yeah yeah okay um so that afternoon okay so one or the other we'll come in
7:55
around that time then at the same time and yeah yeah that's fine
8:00
If it's easier for you, that's better.
8:01
Let me just change hers as well while you're on the phone.
8:04
Yeah.
8:06
So it's...
8:07
Share the appointment.
8:09
So it's Delante.
8:13
Yeah, also the name's spelled wrong.
8:16
Okay, okay, that's fine.
8:17
But we can sort that when we get in there
8:19
because it's gone wrong once on the phone already.
8:40
Yeah, I think.
8:43
Okay, so I'll book her in.
9:00
Okay, actually, if you are wanting 1.30,
9:04
he's actually said he might be able to do that 1.30
9:08
if we just come off our lunch a bit earlier.
9:10
Well, he only wants 15 minutes with Aramis, doesn't he, on that day?
9:14
Sorry, say that again?
9:15
Does he just want 15 minutes with Aramis?
9:17
So he wants 45 minutes with Aramis and 15 minutes with his sister.
9:21
Okay.
9:22
Yeah?
9:22
So we can do her earlier, whatever, so, Zach, it's fine.
9:26
Yeah, yeah, yeah, so that's earlier.
9:29
So we can come off our lunch a bit earlier and do her if you want.
9:33
No, it's okay.
9:33
I know you get hungry.
9:34
No, no, no, that's fine.
9:35
I remember.
9:36
Don't worry about it.
9:37
If it's easy for you guys, then that's fine.
9:40
All right, thank you so much.
9:41
So can I just change her name on here?
9:43
Just let me know how to spell it.
9:44
Go on, yeah, yeah.
9:44
It's D-E-I.
9:46
Yep.
9:47
M for Mona.
9:48
M.
9:49
M, yeah.
9:50
Yeah?
9:52
A-N, sorry, D-E-I-M, A-N, N for November.
9:57
Yep.
9:58
For Tango.
9:59
E for Echo.
9:59
Per.
10:00
Perfect, that's fine.
10:01
And then her second name?
10:02
It's correct already from the email.
10:04
Yeah, perfect.
10:05
That's fine.
10:06
Okay, so I've just changed that on there.
10:08
Let me just put that in there.
10:16
And her email with that on it as well.
10:27
Is that okay?
10:27
Wonderful, yeah, that's perfect.
10:29
Thank you.
10:29
Okay, so let me just ask him again about the other appointment.
10:35
I tell you what, we'll turn up at about half one
10:37
and we'll just wait for you to have your lunch and whatever.
10:40
No, no, it's okay.
10:41
Okay, yeah, come for your appointment.
10:43
Come for half one and we'll be there.
10:45
Don't worry about it.
10:46
All right, I'm going to work out which one's which.
10:48
Yeah, yeah.
10:49
It's all right.
10:49
Whoever wants to go first, they can.
10:51
Yeah, okay.
10:53
Who's that?
11:17
So then I'm going to cancel that 18th off for you.
11:20
Yeah.
11:21
With the fill-ins.
11:23
Oh, yeah.
11:23
Yep.
11:25
Okay.
11:25
And then the last one is going to be an hour and 15 for a fit and the rest of the fill-ins.
11:31
Yeah?
11:32
That's fine.
11:32
Is that okay?
11:33
Yeah.
11:34
All right.
11:35
Thank you so much.
11:36
What happened with the sister?
11:37
Because when we started coming in with our MS a few weeks ago, a month ago,
11:42
somebody told us that you're taking on patients, so we put our name down.
11:45
And yesterday when I asked that old lady, she said, no, no, it's going to be 18 months.
11:49
You won't hear anything for 18 months.
11:51
And then all of a sudden somebody rang the doorbell.
11:53
Yeah, I'm really sorry.
11:54
So basically what happened is when Orimus was signed up, I think either...
12:00
somebody forgot to put um diamante on or she got lost in the waiting list i think her name was
12:06
wrong actually right so we didn't realize uh we were spelling her name wrong so it wasn't coming
12:12
up on our system i've just i've just yeah i've just noticed that so i'm really sorry
12:16
we would have got her in at the same time actually because yeah they were on the same
12:23
uh line in the list right but i think her name was wrong so we couldn't get through to her
12:29
never mind um i'm really sorry but yeah she's in now so she'll be seen back from now thank you so
12:35
much is that all right no worries all right thank you so much for your time thank you bye