# Call Recording Transcript

- Started: 2026-08-07 15:22:05
- Direction: inbound
- Caller: +441142662853
- Destination: Behnam
- Duration: 12m 40s
- Disposition: ANSWERED

## Transcript

- [2026-08-07 15:22:05 - 2026-08-07 15:22:14] **Unknown:** so cool has been hello hi Ben hi hi speaking I'm just calling from LWC dental care hi do you have
- [2026-08-07 15:22:14 - 2026-08-07 15:22:19] **Unknown:** two minutes just to talk about Orimus's appointment yeah absolutely yeah yeah thank you so much so I
- [2026-08-07 15:22:19 - 2026-08-07 15:22:25] **Unknown:** couldn't get a hold of Orimus actually I tried to call him but I'm just trying to so Zach's
- [2026-08-07 15:22:25 - 2026-08-07 15:22:29] **Unknown:** kindly just said he's trying to finish off Orimus's denture while he's still here
- [2026-08-07 15:22:29 - 2026-08-07 15:22:35] **Unknown:** yeah he's called the lab and they've said that they can do the denture each stage in four days
- [2026-08-07 15:22:35 - 2026-08-07 15:22:40] **Unknown:** instead of two weeks okay so I'm just trying to get some appointments booked in if that's all right
- [2026-08-07 15:22:40 - 2026-08-07 15:22:46] **Unknown:** yeah okay no worries just give me one second he's here with me but yeah okay I've got his work
- [2026-08-07 15:22:46 - 2026-08-07 15:22:51] **Unknown:** schedule I mean we work together it's fine perfect that's fine just one second I'm just gonna check
- [2026-08-07 15:22:51 - 2026-08-07 15:22:57] **Unknown:** one thing with him yeah that's okay when does Zach leave is that end of August and so the 25th
- [2026-08-07 15:22:57 - 2026-08-07 15:22:59] **Unknown:** actually yeah yeah bear with me
- [2026-08-07 15:22:59 - 2026-08-07 15:22:59] **Unknown:** yeah
- [2026-08-07 15:22:59 - 2026-08-07 15:22:59] **Unknown:** just a second
- [2026-08-07 15:23:05 - 2026-08-07 15:23:12] **Unknown:** I'll just be two minutes as well I just need to get the dates on me sorry about that sorry I was
- [2026-08-07 15:23:12 - 2026-08-07 15:23:17] **Behnam:** just on the line uh so I was talking to him yeah he's very happy with that okay um yes do you want
- [2026-08-07 15:23:17 - 2026-08-07 15:24:01] **Unknown:** to tell me that was a game sorry okay that's fine just give me one second thank you hi there hi okay
- [2026-08-07 15:24:01 - 2026-08-07 15:24:03] **Unknown:** so for the first one I've got
- [2026-08-07 15:24:03 - 2026-08-07 15:24:04] **Unknown:** you
- [2026-08-07 15:24:05 - 2026-08-07 15:24:13] **Unknown:** um before there's one already in so we just forget that one because it's in a few weeks time i think
- [2026-08-07 15:24:14 - 2026-08-07 15:24:20] **Unknown:** it will be okay so i'll cancel i'll cancel that one and then i'll just get these booked in for
- [2026-08-07 15:24:20 - 2026-08-07 15:24:24] **Unknown:** you instead yeah perfect so for the first one this is going to be like secondary in so some
- [2026-08-07 15:24:24 - 2026-08-07 15:24:29] **Unknown:** more impressions like he had last time yeah and then just a bit of a wax by so i could do that
- [2026-08-07 15:24:29 - 2026-08-07 15:24:39] **Unknown:** tuesday at 1 45 uh tuesday at 1 45 yeah that's fine yeah all right perfect let me just add him
- [2026-08-07 15:24:39 - 2026-08-07 15:25:04] **Unknown:** in there just give me a second perfect i'll send you an email with that on it's okay
- [2026-08-07 15:25:05 - 2026-08-07 15:25:05] **Behnam:** Yeah, yeah, that's perfect.
- [2026-08-07 15:25:06 - 2026-08-07 15:25:11] **Unknown:** Okay, and then the next one I can do 17th of August at 4.15.
- [2026-08-07 15:25:14 - 2026-08-07 15:25:15] **Behnam:** 17th is a...
- [2026-08-07 15:25:16 - 2026-08-07 15:25:19] **Behnam:** 17th at 4.15, yeah, that's fine, yeah.
- [2026-08-07 15:25:22 - 2026-08-07 15:25:23] **Behnam:** Monday, yeah.
- [2026-08-07 15:25:24 - 2026-08-07 15:25:25] **Unknown:** Yeah, that's the Monday, yeah.
- [2026-08-07 15:25:26 - 2026-08-07 15:25:28] **Unknown:** So I can do that at 4.15.
- [2026-08-07 15:25:32 - 2026-08-07 15:25:33] **Unknown:** Perfect, I'll send you that one as well.
- [2026-08-07 15:25:34 - 2026-08-07 15:25:41] **Unknown:** And then for the fit, I can do the 21st of August.
- [2026-08-07 15:25:42 - 2026-08-07 15:25:42] **Behnam:** On Friday.
- [2026-08-07 15:25:43 - 2026-08-07 15:25:44] **Unknown:** Yeah?
- [2026-08-07 15:25:45 - 2026-08-07 15:25:46] **Behnam:** Yeah, we can do it, yeah.
- [2026-08-07 15:25:46 - 2026-08-07 15:25:49] **Unknown:** I can do a few times on that day, actually.
- [2026-08-07 15:25:49 - 2026-08-07 15:25:50] **Unknown:** I can do...
- [2026-08-07 15:25:50 - 2026-08-07 15:25:52] **Behnam:** There's no chance, actually, do you know what?
- [2026-08-07 15:25:52 - 2026-08-07 15:25:56] **Behnam:** That one's a little bit tricky if I'm giving him a lift.
- [2026-08-07 15:25:57 - 2026-08-07 15:25:57] **Behnam:** Okay.
- [2026-08-07 15:25:57 - 2026-08-07 15:25:59] **Behnam:** So could you do the Monday after that?
- [2026-08-07 15:25:59 - 2026-08-07 15:26:01] **Behnam:** Is that too close to Zach leaving?
- [2026-08-07 15:26:01 - 2026-08-07 15:26:02] **Behnam:** No, no, no, it's fine.
- [2026-08-07 15:26:03 - 2026-08-07 15:26:04] **Unknown:** Just need to see if he's got...
- [2026-08-07 15:26:04 - 2026-08-07 15:26:04] **Unknown:** Yeah.
- [2026-08-07 15:26:05 - 2026-08-07 15:26:06] **Unknown:** He's got appointments, actually, on that day.
- [2026-08-07 15:26:06 - 2026-08-07 15:26:07] **Unknown:** Yeah.
- [2026-08-07 15:26:07 - 2026-08-07 15:26:08] **Unknown:** Yeah, if...
- [2026-08-07 15:26:08 - 2026-08-07 15:26:09] **Unknown:** Is Ormus...
- [2026-08-07 15:26:09 - 2026-08-07 15:26:11] **Unknown:** Oh, OK, that's fine, never mind.
- [2026-08-07 15:26:11 - 2026-08-07 15:26:11] **Unknown:** Yeah.
- [2026-08-07 15:26:11 - 2026-08-07 15:26:15] **Unknown:** So on the Monday, I can do the morning at 9.15,
- [2026-08-07 15:26:15 - 2026-08-07 15:26:17] **Unknown:** I can do 11.15,
- [2026-08-07 15:26:17 - 2026-08-07 15:26:20] **Unknown:** or I can do in the afternoon from 2.15 onwards.
- [2026-08-07 15:26:22 - 2026-08-07 15:26:23] **Unknown:** Afternoon is better.
- [2026-08-07 15:26:23 - 2026-08-07 15:26:23] **Unknown:** Afternoon, yeah.
- [2026-08-07 15:26:24 - 2026-08-07 15:26:26] **Unknown:** I can do 2.15, or I can do 4 or 3.
- [2026-08-07 15:26:28 - 2026-08-07 15:26:29] **Unknown:** 3 is good, then.
- [2026-08-07 15:26:29 - 2026-08-07 15:26:30] **Unknown:** We've got time for the bus line, yeah.
- [2026-08-07 15:26:30 - 2026-08-07 15:26:31] **Unknown:** Yeah, perfect.
- [2026-08-07 15:26:32 - 2026-08-07 15:26:32] **Unknown:** Yep.
- [2026-08-07 15:26:36 - 2026-08-07 15:26:36] **Unknown:** Perfect.
- [2026-08-07 15:26:36 - 2026-08-07 15:26:37] **Unknown:** In fact, I've booked all them,
- [2026-08-07 15:26:37 - 2026-08-07 15:26:39] **Unknown:** and I'll send you emails with all of them on them.
- [2026-08-07 15:26:39 - 2026-08-07 15:26:41] **Unknown:** Let me just see which one you've got booked in.
- [2026-08-07 15:26:43 - 2026-08-07 15:26:43] **Unknown:** So...
- [2026-08-07 15:26:43 - 2026-08-07 15:26:45] **Unknown:** It'd be our at tlcboots.com.
- [2026-08-07 15:26:47 - 2026-08-07 15:26:48] **Unknown:** Yeah.
- [2026-08-07 15:26:48 - 2026-08-07 15:26:50] **Unknown:** Let me just check this appointment.
- [2026-08-07 15:26:50 - 2026-08-07 15:26:53] **Unknown:** Actually, I think on the last appointment,
- [2026-08-07 15:26:53 - 2026-08-07 15:26:55] **Unknown:** the fit, he's wanting to do the fill-ins as well.
- [2026-08-07 15:26:55 - 2026-08-07 15:26:56] **Unknown:** Right.
- [2026-08-07 15:26:56 - 2026-08-07 15:26:59] **Unknown:** So let me just make that one a bit longer, and then...
- [2026-08-07 15:26:59 - 2026-08-07 15:26:59] **Unknown:** No worries.
- [2026-08-07 15:27:00 - 2026-08-07 15:27:00] **Unknown:** I'll cancel...
- [2026-08-07 15:27:00 - 2026-08-07 15:27:02] **Unknown:** I'd assume they would get done earlier.
- [2026-08-07 15:27:03 - 2026-08-07 15:27:04] **Unknown:** They would have been done at the beginning.
- [2026-08-07 15:27:05 - 2026-08-07 15:27:08] **Unknown:** You know, I'm not a dentist, so...
- [2026-08-07 15:27:08 - 2026-08-07 15:27:11] **Unknown:** Actually, I think he's just building them up,
- [2026-08-07 15:27:11 - 2026-08-07 15:27:12] **Unknown:** so I think he can do them on that one.
- [2026-08-07 15:27:13 - 2026-08-07 15:27:13] **Unknown:** Okay.
- [2026-08-07 15:27:13 - 2026-08-07 15:27:15] **Unknown:** Yeah, and then just fit them around the...
- [2026-08-07 15:27:15 - 2026-08-07 15:27:15] **Unknown:** Yeah.
- [2026-08-07 15:27:16 - 2026-08-07 15:27:19] **Unknown:** I'll ask him again and then make sure for you.
- [2026-08-07 15:27:19 - 2026-08-07 15:27:19] **Unknown:** Is that okay?
- [2026-08-07 15:27:19 - 2026-08-07 15:27:20] **Unknown:** Okay.
- [2026-08-07 15:27:20 - 2026-08-07 15:27:22] **Unknown:** So just while I've got you,
- [2026-08-07 15:27:22 - 2026-08-07 15:27:23] **Unknown:** remind me, it's Monday...
- [2026-08-07 15:27:23 - 2026-08-07 15:27:25] **Unknown:** Which day did you say then?
- [2026-08-07 15:27:25 - 2026-08-07 15:27:26] **Unknown:** Okay.
- [2026-08-07 15:27:26 - 2026-08-07 15:27:26] **Unknown:** Tuesday of next week.
- [2026-08-07 15:27:27 - 2026-08-07 15:27:29] **Unknown:** Tuesday the 11th.
- [2026-08-07 15:27:29 - 2026-08-07 15:27:29] **Unknown:** Yeah.
- [2026-08-07 15:27:29 - 2026-08-07 15:27:30] **Unknown:** 1.45.
- [2026-08-07 15:27:31 - 2026-08-07 15:27:31] **Unknown:** Okay.
- [2026-08-07 15:27:31 - 2026-08-07 15:27:33] **Unknown:** Has he got anything out?
- [2026-08-07 15:27:33 - 2026-08-07 15:27:36] **Unknown:** Because your colleague phoned me 15 minutes ago
- [2026-08-07 15:27:36 - 2026-08-07 15:27:39] **Unknown:** because his sister, who also works with us,
- [2026-08-07 15:27:39 - 2026-08-07 15:27:41] **Unknown:** she's been registered in and she's seen Zach,
- [2026-08-07 15:27:41 - 2026-08-07 15:27:43] **Unknown:** but the appointment was made for Wednesday
- [2026-08-07 15:27:43 - 2026-08-07 15:27:44] **Unknown:** and it doesn't work for her.
- [2026-08-07 15:27:45 - 2026-08-07 15:27:45] **Unknown:** Okay, that's fine.
- [2026-08-07 15:27:46 - 2026-08-07 15:27:47] **Unknown:** I can cancel that and make it...
- [2026-08-07 15:27:47 - 2026-08-07 15:27:49] **Unknown:** One day, you could have had the same...
- [2026-08-07 15:27:49 - 2026-08-07 15:27:50] **Unknown:** Like, an adjoining one.
- [2026-08-07 15:27:50 - 2026-08-07 15:27:51] **Unknown:** Yeah, yeah.
- [2026-08-07 15:27:52 - 2026-08-07 15:27:54] **Unknown:** From his past appointment, maybe.
- [2026-08-07 15:27:54 - 2026-08-07 15:27:55] **Unknown:** Yeah.
- [2026-08-07 15:27:55 - 2026-08-07 15:27:57] **Unknown:** But I just need a few seconds to check with her
- [2026-08-07 15:27:57 - 2026-08-07 15:27:58] **Unknown:** because it works a bit differently.
- [2026-08-07 15:27:58 - 2026-08-07 15:27:59] **Unknown:** That's fine.
- [2026-08-07 15:28:00 - 2026-08-07 15:28:02] **Unknown:** So actually, yeah,
- [2026-08-07 15:28:02 - 2026-08-07 15:28:02] **Unknown:** so she's booked.
- [2026-08-07 15:28:03 - 2026-08-07 15:28:04] **Unknown:** She's booked in on Wednesday.
- [2026-08-07 15:28:09 - 2026-08-07 15:28:12] **Unknown:** he's booked in on wednesday let me just ask zach if he'd be able to do
- [2026-08-07 15:28:13 - 2026-08-07 15:28:19] **Unknown:** her together yeah yeah just give me one second so the first one we go for our message on tuesday
- [2026-08-07 15:28:19 - 2026-08-07 15:28:23] **Unknown:** tuesday the 11th yeah let me just let me just make sure because i'm on the phone
- [2026-08-07 15:28:30 - 2026-08-07 15:28:33] **Unknown:** you raised my message i don't need
- [2026-08-07 15:29:25 - 2026-08-07 15:29:33] **Behnam:** hello hiya sorry can you do tuesday about like 1 30 or something like that
- [2026-08-07 15:29:33 - 2026-08-07 15:29:41] **Unknown:** and it's after then before anna um i can't actually do before 1 45 but let me just i've
- [2026-08-07 15:29:41 - 2026-08-07 15:29:49] **Unknown:** just asked zach um yeah so he's ideally wanting 45 minutes for rms on that appointment but okay
- [2026-08-07 15:29:49 - 2026-08-07 15:29:53] **Unknown:** okay i've just asked him he said he might be able to squeeze her in for her new patient checkup
- [2026-08-07 15:29:53 - 2026-08-07 15:29:59] **Unknown:** yeah yeah okay um so that afternoon okay so one or the other we'll come in
- [2026-08-07 15:29:59 - 2026-08-07 15:30:04] **Behnam:** around that time then at the same time and yeah yeah that's fine
- [2026-08-07 15:30:05 - 2026-08-07 15:30:06] **Unknown:** If it's easier for you, that's better.
- [2026-08-07 15:30:06 - 2026-08-07 15:30:09] **Unknown:** Let me just change hers as well while you're on the phone.
- [2026-08-07 15:30:09 - 2026-08-07 15:30:09] **Unknown:** Yeah.
- [2026-08-07 15:30:11 - 2026-08-07 15:30:11] **Unknown:** So it's...
- [2026-08-07 15:30:11 - 2026-08-07 15:30:12] **Unknown:** Share the appointment.
- [2026-08-07 15:30:13 - 2026-08-07 15:30:15] **Unknown:** So it's Delante.
- [2026-08-07 15:30:18 - 2026-08-07 15:30:20] **Unknown:** Yeah, also the name's spelled wrong.
- [2026-08-07 15:30:20 - 2026-08-07 15:30:21] **Unknown:** Okay, okay, that's fine.
- [2026-08-07 15:30:22 - 2026-08-07 15:30:24] **Unknown:** But we can sort that when we get in there
- [2026-08-07 15:30:24 - 2026-08-07 15:30:28] **Unknown:** because it's gone wrong once on the phone already.
- [2026-08-07 15:30:44 - 2026-08-07 15:30:45] **Unknown:** Yeah, I think.
- [2026-08-07 15:30:47 - 2026-08-07 15:30:49] **Unknown:** Okay, so I'll book her in.
- [2026-08-07 15:31:05 - 2026-08-07 15:31:09] **Unknown:** Okay, actually, if you are wanting 1.30,
- [2026-08-07 15:31:09 - 2026-08-07 15:31:13] **Unknown:** he's actually said he might be able to do that 1.30
- [2026-08-07 15:31:13 - 2026-08-07 15:31:14] **Unknown:** if we just come off our lunch a bit earlier.
- [2026-08-07 15:31:14 - 2026-08-07 15:31:18] **Unknown:** Well, he only wants 15 minutes with Aramis, doesn't he, on that day?
- [2026-08-07 15:31:18 - 2026-08-07 15:31:19] **Unknown:** Sorry, say that again?
- [2026-08-07 15:31:20 - 2026-08-07 15:31:21] **Unknown:** Does he just want 15 minutes with Aramis?
- [2026-08-07 15:31:21 - 2026-08-07 15:31:25] **Unknown:** So he wants 45 minutes with Aramis and 15 minutes with his sister.
- [2026-08-07 15:31:26 - 2026-08-07 15:31:26] **Unknown:** Okay.
- [2026-08-07 15:31:26 - 2026-08-07 15:31:27] **Unknown:** Yeah?
- [2026-08-07 15:31:27 - 2026-08-07 15:31:30] **Unknown:** So we can do her earlier, whatever, so, Zach, it's fine.
- [2026-08-07 15:31:31 - 2026-08-07 15:31:33] **Unknown:** Yeah, yeah, yeah, so that's earlier.
- [2026-08-07 15:31:33 - 2026-08-07 15:31:37] **Unknown:** So we can come off our lunch a bit earlier and do her if you want.
- [2026-08-07 15:31:37 - 2026-08-07 15:31:38] **Unknown:** No, it's okay.
- [2026-08-07 15:31:38 - 2026-08-07 15:31:38] **Unknown:** I know you get hungry.
- [2026-08-07 15:31:39 - 2026-08-07 15:31:40] **Unknown:** No, no, no, that's fine.
- [2026-08-07 15:31:40 - 2026-08-07 15:31:40] **Unknown:** I remember.
- [2026-08-07 15:31:41 - 2026-08-07 15:31:42] **Unknown:** Don't worry about it.
- [2026-08-07 15:31:42 - 2026-08-07 15:31:44] **Unknown:** If it's easy for you guys, then that's fine.
- [2026-08-07 15:31:44 - 2026-08-07 15:31:45] **Unknown:** All right, thank you so much.
- [2026-08-07 15:31:45 - 2026-08-07 15:31:47] **Unknown:** So can I just change her name on here?
- [2026-08-07 15:31:47 - 2026-08-07 15:31:49] **Unknown:** Just let me know how to spell it.
- [2026-08-07 15:31:49 - 2026-08-07 15:31:49] **Unknown:** Go on, yeah, yeah.
- [2026-08-07 15:31:49 - 2026-08-07 15:31:50] **Unknown:** It's D-E-I.
- [2026-08-07 15:31:51 - 2026-08-07 15:31:51] **Unknown:** Yep.
- [2026-08-07 15:31:51 - 2026-08-07 15:31:52] **Unknown:** M for Mona.
- [2026-08-07 15:31:53 - 2026-08-07 15:31:53] **Unknown:** M.
- [2026-08-07 15:31:54 - 2026-08-07 15:31:54] **Unknown:** M, yeah.
- [2026-08-07 15:31:54 - 2026-08-07 15:31:55] **Unknown:** Yeah?
- [2026-08-07 15:31:56 - 2026-08-07 15:32:01] **Unknown:** A-N, sorry, D-E-I-M, A-N, N for November.
- [2026-08-07 15:32:02 - 2026-08-07 15:32:02] **Unknown:** Yep.
- [2026-08-07 15:32:02 - 2026-08-07 15:32:03] **Unknown:** For Tango.
- [2026-08-07 15:32:03 - 2026-08-07 15:32:04] **Unknown:** E for Echo.
- [2026-08-07 15:32:04 - 2026-08-07 15:32:04] **Unknown:** Per.
- [2026-08-07 15:32:05 - 2026-08-07 15:32:05] **Unknown:** Perfect, that's fine.
- [2026-08-07 15:32:05 - 2026-08-07 15:32:06] **Unknown:** And then her second name?
- [2026-08-07 15:32:06 - 2026-08-07 15:32:08] **Unknown:** It's correct already from the email.
- [2026-08-07 15:32:08 - 2026-08-07 15:32:09] **Unknown:** Yeah, perfect.
- [2026-08-07 15:32:09 - 2026-08-07 15:32:10] **Unknown:** That's fine.
- [2026-08-07 15:32:10 - 2026-08-07 15:32:12] **Unknown:** Okay, so I've just changed that on there.
- [2026-08-07 15:32:12 - 2026-08-07 15:32:20] **Unknown:** Let me just put that in there.
- [2026-08-07 15:32:20 - 2026-08-07 15:32:31] **Unknown:** And her email with that on it as well.
- [2026-08-07 15:32:31 - 2026-08-07 15:32:32] **Unknown:** Is that okay?
- [2026-08-07 15:32:32 - 2026-08-07 15:32:33] **Unknown:** Wonderful, yeah, that's perfect.
- [2026-08-07 15:32:33 - 2026-08-07 15:32:34] **Unknown:** Thank you.
- [2026-08-07 15:32:34 - 2026-08-07 15:32:39] **Unknown:** Okay, so let me just ask him again about the other appointment.
- [2026-08-07 15:32:40 - 2026-08-07 15:32:42] **Unknown:** I tell you what, we'll turn up at about half one
- [2026-08-07 15:32:42 - 2026-08-07 15:32:44] **Unknown:** and we'll just wait for you to have your lunch and whatever.
- [2026-08-07 15:32:45 - 2026-08-07 15:32:46] **Unknown:** No, no, it's okay.
- [2026-08-07 15:32:46 - 2026-08-07 15:32:48] **Unknown:** Okay, yeah, come for your appointment.
- [2026-08-07 15:32:48 - 2026-08-07 15:32:49] **Unknown:** Come for half one and we'll be there.
- [2026-08-07 15:32:49 - 2026-08-07 15:32:50] **Unknown:** Don't worry about it.
- [2026-08-07 15:32:50 - 2026-08-07 15:32:52] **Unknown:** All right, I'm going to work out which one's which.
- [2026-08-07 15:32:52 - 2026-08-07 15:32:53] **Unknown:** Yeah, yeah.
- [2026-08-07 15:32:54 - 2026-08-07 15:32:54] **Unknown:** It's all right.
- [2026-08-07 15:32:54 - 2026-08-07 15:32:55] **Unknown:** Whoever wants to go first, they can.
- [2026-08-07 15:32:55 - 2026-08-07 15:32:56] **Unknown:** Yeah, okay.
- [2026-08-07 15:32:57 - 2026-08-07 15:32:58] **Unknown:** Who's that?
- [2026-08-07 15:33:21 - 2026-08-07 15:33:24] **Unknown:** So then I'm going to cancel that 18th off for you.
- [2026-08-07 15:33:25 - 2026-08-07 15:33:25] **Unknown:** Yeah.
- [2026-08-07 15:33:25 - 2026-08-07 15:33:27] **Unknown:** With the fill-ins.
- [2026-08-07 15:33:27 - 2026-08-07 15:33:27] **Behnam:** Oh, yeah.
- [2026-08-07 15:33:28 - 2026-08-07 15:33:28] **Unknown:** Yep.
- [2026-08-07 15:33:29 - 2026-08-07 15:33:30] **Unknown:** Okay.
- [2026-08-07 15:33:30 - 2026-08-07 15:33:36] **Unknown:** And then the last one is going to be an hour and 15 for a fit and the rest of the fill-ins.
- [2026-08-07 15:33:36 - 2026-08-07 15:33:36] **Unknown:** Yeah?
- [2026-08-07 15:33:36 - 2026-08-07 15:33:37] **Unknown:** That's fine.
- [2026-08-07 15:33:37 - 2026-08-07 15:33:37] **Unknown:** Is that okay?
- [2026-08-07 15:33:38 - 2026-08-07 15:33:38] **Behnam:** Yeah.
- [2026-08-07 15:33:38 - 2026-08-07 15:33:39] **Unknown:** All right.
- [2026-08-07 15:33:39 - 2026-08-07 15:33:40] **Unknown:** Thank you so much.
- [2026-08-07 15:33:40 - 2026-08-07 15:33:41] **Behnam:** What happened with the sister?
- [2026-08-07 15:33:41 - 2026-08-07 15:33:45] **Behnam:** Because when we started coming in with our MS a few weeks ago, a month ago,
- [2026-08-07 15:33:46 - 2026-08-07 15:33:50] **Behnam:** somebody told us that you're taking on patients, so we put our name down.
- [2026-08-07 15:33:50 - 2026-08-07 15:33:54] **Behnam:** And yesterday when I asked that old lady, she said, no, no, it's going to be 18 months.
- [2026-08-07 15:33:54 - 2026-08-07 15:33:55] **Behnam:** You won't hear anything for 18 months.
- [2026-08-07 15:33:56 - 2026-08-07 15:33:57] **Behnam:** And then all of a sudden somebody rang the doorbell.
- [2026-08-07 15:33:57 - 2026-08-07 15:33:58] **Unknown:** Yeah, I'm really sorry.
- [2026-08-07 15:33:58 - 2026-08-07 15:34:04] **Unknown:** So basically what happened is when Orimus was signed up, I think either...
- [2026-08-07 15:34:05 - 2026-08-07 15:34:10] **Unknown:** somebody forgot to put um diamante on or she got lost in the waiting list i think her name was
- [2026-08-07 15:34:10 - 2026-08-07 15:34:16] **Unknown:** wrong actually right so we didn't realize uh we were spelling her name wrong so it wasn't coming
- [2026-08-07 15:34:16 - 2026-08-07 15:34:21] **Unknown:** up on our system i've just i've just yeah i've just noticed that so i'm really sorry
- [2026-08-07 15:34:21 - 2026-08-07 15:34:28] **Unknown:** we would have got her in at the same time actually because yeah they were on the same
- [2026-08-07 15:34:28 - 2026-08-07 15:34:33] **Unknown:** uh line in the list right but i think her name was wrong so we couldn't get through to her
- [2026-08-07 15:34:34 - 2026-08-07 15:34:39] **Unknown:** never mind um i'm really sorry but yeah she's in now so she'll be seen back from now thank you so
- [2026-08-07 15:34:39 - 2026-08-07 15:34:43] **Unknown:** much is that all right no worries all right thank you so much for your time thank you bye