Yeah, I've been expecting to your call back today.

The thing is, I tried to chat with them a few times.

But all the time, they just kept on waiting,

and then the session expired.

And that's what happened during the final build issue.

So I could find their mistake.

I mentioned them, but they didn't pick it.

It seems it's over robot or something.

So the build is wrong.

I've got a picture.

And I've been overcharged.

That's the issue.

I haven't paid.

If they look, I've been their client for the last 10 years

or more, and never had a missed bid or anything.

And they charged me over £70 and then £10 for this issue.

So if they correct the bid and take that off,

I can pay all in one.

Yes, I have the picture.

And during the building.

During when I submitted the meter reading over the chat,

I've sent the picture.

And I've got a picture for you.

Yeah, that's the one.

Yeah, because the thing is, I just want to finish quick here.

I've got lots of things to do.

Yeah, I would.

To be honest, I never didn't want to.

But from the start, if you look on history,

first they bill me estimated mid-January, which I told them,

the final.

The final bid is January.

And they wouldn't finish the final issue, the final bid,

even I sent all the document that shows I'm not

a tenant in there.

Yeah, I've sent them everything.

Yeah, yeah, I've sent them everything.

But the problem is, you can't talk, you can't email.

It's just a chat.

And the chat is not taking things.

And again, next time, it seems everything is going off.

And they don't have, they don't see the last thing.

So again, you have to do it.

You have to explain everything.

So that was the issue.

And then if you look on the history, on the bills

they've sent to me, you can see they've just kept changing it.

And even I've been advised from their side

to cancel the direct deli, to not take the wrong amount.

And then once they've sent it, and it was wrong,

and again they've sent it, again it was wrong.

So last three bills is not match with the meter, reading,

I've sent to them, even I've sent a picture.

So that's a problem, and I've been charged extra for that.

Yeah, yeah, yeah, of course, yeah.

Yeah, yeah, I can pay in full.

But yeah, but removing that, because this is not fair.

I didn't have intention to not pay.

It just didn't pay because the bill wasn't correct.

And even on the first one, the two number wasn't right.

I mean, on the first final bill, up to first,

up to 1st of January, 31st of December.

And then the correct one number, which mine,

was even more than the other one.

But again, they put wrong one on the other rate

because there is tree rate.

So I could be just do the first one,

possibly could be cheaper, and just finish that.

But even I've been honest customer,

and I mentioned all the current meter reading,

if you got my phone.

Yeah.

Yeah, I've sent all three picture.

Yeah, I've sent, OK.

Yeah, I've sent all three picture.

I don't know if you have access to the bill.

I can't possibly send a PDF or a screenshot of the.