Transcript Detail

Transcript #7923

Playback

Status: completed · Language: en · Source: Office Audio · Captured: 2026-06-05 16:33:49 · said back say yes or no or press one for yes or two for no. Thank you for calling RSZ UK Creditor Solutions LLP. Press o

Unknown

said back say yes or no or press one for yes or two for no. Thank you for calling RSZ UK

2026-06-05 16:33:49 - 2026-06-05 16:34:10
Unknown

Creditor Solutions LLP. Press one for the tracker key. Press two for the insolvency

2026-06-05 16:34:10 - 2026-06-05 16:34:17
Unknown

claim key. Press three for the debt management key. Press four for the finance key. Press

2026-06-05 16:34:17 - 2026-06-05 16:34:25
Unknown

five for anything else. Thank you for calling RSZ UK Creditor Solutions LLP. Thank you for

2026-06-05 16:34:25 - 2026-06-05 16:34:47
Unknown

calling RSZ UK Creditor Solutions LLP. Please have your reference number to hand and a member

2026-06-05 16:34:47 - 2026-06-05 16:34:52
Unknown

of the team will be available to discuss your account with you shortly.

2026-06-05 16:34:52 - 2026-06-05 16:34:55
Unknown

Are you free to bring me a RSM? Hello, I'm a British gas client. So there is a, I don't

2026-06-05 16:34:56 - 2026-06-05 16:35:20
Damoon

know how I can find your reference number. Oh, what's your company name?

2026-06-05 16:35:20 - 2026-06-05 16:35:26
Unknown

It's Woodhouse Pizza Ltd. Woodhouse Pizza, okay, bear with me. Okay, are you the director?

2026-06-05 16:35:26 - 2026-06-05 16:35:44
Unknown

Yes, I am. That's it. Hold the line just one moment. I'm just going to get you transferred

2026-06-05 16:35:45 - 2026-06-05 16:35:51
Unknown

over to my colleague Rob as he's the one that's dealing with this account, okay? Yes.

2026-06-05 16:35:51 - 2026-06-05 16:35:55
Unknown

That's it, thank you. Hi, you're right. Yes. Yeah. Okay, basically, the reason, the reason

2026-06-05 16:35:56 - 2026-06-05 16:37:07
Damoon

this bill stand, is the first obviously they've been struggling to issue us the final bill

2026-06-05 16:37:07 - 2026-06-05 16:37:16
Damoon

and advise us to stop direct debit, to cancel direct debit, till the bill is issued, because

2026-06-05 16:37:16 - 2026-06-05 16:37:25
Damoon

at the first they issued us the wrong bill, till later dates, and then, and then obviously

2026-06-05 16:37:25 - 2026-06-05 16:37:34
Unknown

when, then when the issue.

2026-06-05 16:37:34 - 2026-06-05 16:37:37
Damoon

the bill and they've changed the bill again and according the final meter reading the balance your

2026-06-05 16:37:37 - 2026-06-05 16:37:47
Unknown

company quoted us it's it's different than should be and i could contact them with chat and i

2026-06-05 16:37:47 - 2026-06-05 16:38:00
Damoon

mentioned that to them and they supposed to get back to me or send me a secure message but they

2026-06-05 16:38:00 - 2026-06-05 16:38:08
Damoon

haven't done anything and they quoted your number as well same time to uh to call if i need it so

2026-06-05 16:38:08 - 2026-06-05 16:38:19
Damoon

basically the final bill after when they correct the bill at first time they sent to me is 1634

2026-06-05 16:38:19 - 2026-06-05 16:38:28
Damoon

pound and 48

2026-06-05 16:38:29 - 2026-06-05 16:38:30
Damoon

pence and then second time they have changed it to 1938 um 18 pence which is about 300 pound different

2026-06-05 16:38:30 - 2026-06-05 16:38:42

Diarization Windows

Unknown

2026-06-05 16:33:49 - 2026-06-05 16:33:49

Segment 1
Unknown

2026-06-05 16:33:50 - 2026-06-05 16:33:51

Segment 2
Unknown

2026-06-05 16:33:51 - 2026-06-05 16:33:52

Segment 3
Unknown

2026-06-05 16:33:52 - 2026-06-05 16:33:55

Segment 4
Unknown

2026-06-05 16:34:08 - 2026-06-05 16:34:12

Segment 5
Unknown

2026-06-05 16:34:13 - 2026-06-05 16:34:15

Segment 6
Unknown

2026-06-05 16:34:15 - 2026-06-05 16:34:18

Segment 7
Unknown

2026-06-05 16:34:19 - 2026-06-05 16:34:21

Segment 8
Unknown

2026-06-05 16:34:22 - 2026-06-05 16:34:24

Segment 9
Unknown

2026-06-05 16:34:25 - 2026-06-05 16:34:27

Segment 10
Unknown

2026-06-05 16:34:37 - 2026-06-05 16:34:42

Segment 11
Unknown

2026-06-05 16:34:42 - 2026-06-05 16:34:43

Segment 12
Unknown

2026-06-05 16:34:43 - 2026-06-05 16:34:43

Segment 13
Unknown

2026-06-05 16:34:46 - 2026-06-05 16:34:49

Segment 14
Unknown

2026-06-05 16:34:50 - 2026-06-05 16:34:55

Segment 15
Unknown

2026-06-05 16:35:06 - 2026-06-05 16:35:08

Segment 16
Damoon

2026-06-05 16:35:10 - 2026-06-05 16:35:11

Segment 17
Damoon

2026-06-05 16:35:11 - 2026-06-05 16:35:14

Segment 18
Damoon

2026-06-05 16:35:16 - 2026-06-05 16:35:18

Segment 19
Damoon

2026-06-05 16:35:19 - 2026-06-05 16:35:21

Segment 20
Damoon

2026-06-05 16:35:22 - 2026-06-05 16:35:24

Segment 21
Unknown

2026-06-05 16:35:25 - 2026-06-05 16:35:26

Segment 22
Damoon

2026-06-05 16:35:26 - 2026-06-05 16:35:29

Segment 23
Unknown

2026-06-05 16:35:33 - 2026-06-05 16:35:35

Segment 24
Unknown

2026-06-05 16:35:38 - 2026-06-05 16:35:38

Segment 25
Damoon

2026-06-05 16:35:38 - 2026-06-05 16:35:39

Segment 26
Unknown

2026-06-05 16:35:39 - 2026-06-05 16:35:39

Segment 27
Unknown

2026-06-05 16:35:42 - 2026-06-05 16:35:42

Segment 28
Unknown

2026-06-05 16:35:43 - 2026-06-05 16:35:45

Segment 29
Damoon

2026-06-05 16:35:46 - 2026-06-05 16:35:46

Segment 30
Unknown

2026-06-05 16:35:48 - 2026-06-05 16:35:54

Segment 31
Damoon

2026-06-05 16:35:54 - 2026-06-05 16:35:55

Segment 32
Unknown

2026-06-05 16:35:56 - 2026-06-05 16:35:57

Segment 33
Unknown

2026-06-05 16:36:44 - 2026-06-05 16:36:45

Segment 34
Unknown

2026-06-05 16:36:46 - 2026-06-05 16:36:47

Segment 35
Unknown

2026-06-05 16:36:50 - 2026-06-05 16:36:50

Segment 36
Unknown

2026-06-05 16:36:51 - 2026-06-05 16:36:52

Segment 37
Damoon

2026-06-05 16:36:54 - 2026-06-05 16:36:54

Segment 38
Unknown

2026-06-05 16:36:57 - 2026-06-05 16:36:58

Segment 39
Damoon

2026-06-05 16:36:59 - 2026-06-05 16:36:59

Segment 40
Unknown

2026-06-05 16:37:01 - 2026-06-05 16:37:01

Segment 41
Damoon

2026-06-05 16:37:02 - 2026-06-05 16:37:10

Segment 42
Damoon

2026-06-05 16:37:11 - 2026-06-05 16:37:17

Segment 43
Damoon

2026-06-05 16:37:17 - 2026-06-05 16:37:25

Segment 44
Damoon

2026-06-05 16:37:26 - 2026-06-05 16:37:28

Segment 45
Damoon

2026-06-05 16:37:29 - 2026-06-05 16:37:30

Segment 46
Damoon

2026-06-05 16:37:30 - 2026-06-05 16:37:31

Segment 47
Damoon

2026-06-05 16:37:32 - 2026-06-05 16:37:32

Segment 48
Damoon

2026-06-05 16:37:33 - 2026-06-05 16:37:35

Segment 49
Damoon

2026-06-05 16:37:36 - 2026-06-05 16:37:38

Segment 50
Damoon

2026-06-05 16:37:39 - 2026-06-05 16:37:41

Segment 51
Damoon

2026-06-05 16:37:41 - 2026-06-05 16:37:44

Segment 52
Damoon

2026-06-05 16:37:44 - 2026-06-05 16:37:49

Segment 53
Damoon

2026-06-05 16:37:50 - 2026-06-05 16:37:51

Segment 54
Damoon

2026-06-05 16:37:52 - 2026-06-05 16:37:53

Segment 55
Damoon

2026-06-05 16:37:54 - 2026-06-05 16:37:55

Segment 56
Damoon

2026-06-05 16:37:55 - 2026-06-05 16:37:56

Segment 57
Damoon

2026-06-05 16:37:56 - 2026-06-05 16:37:58

Segment 58
Damoon

2026-06-05 16:37:58 - 2026-06-05 16:38:02

Segment 59
Damoon

2026-06-05 16:38:03 - 2026-06-05 16:38:09

Segment 60
Damoon

2026-06-05 16:38:09 - 2026-06-05 16:38:14

Segment 61
Damoon

2026-06-05 16:38:15 - 2026-06-05 16:38:21

Segment 62
Damoon

2026-06-05 16:38:22 - 2026-06-05 16:38:24

Segment 63
Damoon

2026-06-05 16:38:25 - 2026-06-05 16:38:31

Segment 64
Damoon

2026-06-05 16:38:32 - 2026-06-05 16:38:37

Segment 65
Damoon

2026-06-05 16:38:38 - 2026-06-05 16:38:39

Segment 66
Damoon

2026-06-05 16:38:39 - 2026-06-05 16:38:43

Segment 67