What did they do with that?

Ombudsman?

Ombudsman.

Then he's going to Ombudsman and then they decide.

At the moment, the insurance just washed their hands of it, said, take it back.

They said like this.

They took the Range Rover?

Yeah, gave it back to be sure.

Yeah.

And they can't ask you to do that?

Because I couldn't.

No?

No, they didn't ask me anything.

They're not, no appeal for you, but they just give you the concept, we fix it as far

as possible.

I hope so.

They didn't mention anything.

No, they can't.

Because I didn't authorize anything.

No, no.

But basically, the situation, in their opinion, they fixed it first time and that was it.

They did fix it and they've done their job.

Yeah.

Because they said they'd fix it and they'd test everything before they brought it back

and shows everything okay.

But I said, I need all the diagnoses.

Somehow, in those five months, the ECU broke.

Exactly.

Without anything.

And the door don't open.

So, basically, it's like that.

Basically, I don't know what happened because in my mind, I was taking video or picture

when the door didn't open, but I couldn't find it.

But you know, sometimes you think you're pressing, you think you did, but you don't.

You're just in a situation and .

Because.

Did they find that same problem with the dealer?

But I report them same day.

I report.

I rang them and I told them the door didn't open.

So, they can't say I didn't.

That way.

To insurance and to.

There's a chance.

There's a chance.

But they are already on the on-rism and they say okay.

Maybe they set a half of the bill or something.

I don't know.

But they're already out of pocket.

I don't know.

Thank you.

They are already drastically out of pocket as well because they already spent plenty

on that car.

Because that's the thing.

So, it's a.

It's very.

I'll give you a quick.

I'll give you a quick.

On-rism and on-logic what they've done because three weeks, I had the KTC car and they could

fix it with cost of three, four days of fire car.

Yeah.

How long did they have that one?

More than three weeks.

No, I mean three weeks after the diagnose.

And even like they took them 10 days

to confirm to change the battery.

So if they make a quick decision, OK,

change the battery, diagnose it, repair it,

they could cost them a few thousand less,

possibly, in a case or in the other cost.

But that's very unreasonable.

They're going to say, what we spend, we already spent.

It's just a question of what we spend in future.

Yeah, yeah.

I mean, even that's why it takes you three weeks

to come to that conclusion.

It's that Range Rover's cost them tens of thousands

for you to drive that for a few, what, two months?

Overall, like they might as well just give you $10,000

and be happy with it.

You would be happy.

Exactly.

But it's how it works.

Same as the fence.

What happened?

The guy who was driving it was not

authorized to drive it for personal use.

So.

So the insurers will pay us, but the company has to pay.

But the company is making the driver pay for the damage.

And he's found out, and he says, I can do welding.

I'm going to come and fix it myself.

But already the official builder came to analyze it,

he said, because it was custom made.

It's not one you buy off the shelf from MKM or something.

It was made by Adam with Stronger, Thick, and Custom

Tape and everything.

It needs full replacement because some of them are bent.

In reality, we can fix it.

But because some of them are bent,

the whole thing should be replaced.

And you have a right to have the same thickness.

He's putting it all together for insurance.

Again, it takes weeks.

Everything's small.

How much it would cost?

He said it's going to be anything between $10,000 and $50,000.

Wow.

Because the metal is so expensive.

Yeah.

And this is going to scrap, and they have to put a new one.

And the insurance company, first, they looked at the video,

and they said it was in bad condition.

And I said to him, so he needs painting.

He said, no, I completely agree.

It needs painting.

But apart from that, the structure was fine.

It was solid, yeah.

Solid, yeah.

It's a, we consider it as perfect condition.

And he entitled it to full replacement.

So now insurance accept?

They accepted liability on the first day.

But you know how it is.

It just takes.

Yeah.

It takes longer.

It goes from insurance, then they ask the company what they think about it.

And then they back to the insurance.

Then they gave it to loss adjusters.

And loss adjusters appoint, need a quotation from a builder, like analysis.

And they are good.

And then, well, it's burned rebuilding company.

It's like a big company.

They're having some builder doing.

On behalf of them, loss adjusters.

Or they found them, I don't know.

Especially this company who deal with property damage from traffic accidents.

Because that insurance company, if it's a car,

they have their own department.

But when it's something else.