did you take your car back well no we had an issue with them so something you

mentioned that so they might come to you and say it wasn't it was nothing to do with

accident and things like that so they come to do to that which is completely

unfair and when they lied to me they said the main dealer had they confirmed

that but they haven't confirmed that I've been to them they said they would

never confirm either way which is it's with accident or not because it's Venice

APU fault fault we can't diagnose anything and it could be possibility for

anything therefore they can't say anything for they can't confirm in the

way but they because they had a chat with them and they show the picture with

themselves the accident is not that strong or things like this and it's only

something on the computer for people

I can't

from that only because I think they must have broken it when they they are

programming cheap parts or something like that exactly because the door

didn't open that's the that's the one of the things basically what happens in the

end basically at the end they said no we don't accept it we're not changing

our mind so we have to send email to complaint department customer service

this and that but when I've been there to

to

learn over me the guy was quite reasonable they said no they just

explained them so first we needed to change the battery to do anything and

then when he changed the battery it comes to this but yet from the insurance

because they each time they have to wait insurance to authorize and he said

from outside our customers is Gemini Return Center is not you or you an

insurance but through them they have to just get authorized

authorized and then engineer insurance popped in there to show the picture and

how they said have a quick chat with me the guy and I told him either way I can't

but there is lots of things going with this car so they took advantage of just

those war and even they said he spent at least three weeks we diagnosed it and

they from their side they said they haven't back to us to see what they want

to do that they told me just rang me they said you have to go collect the

car or just give us the address and the car is not and try to well anyway it's

locked it's all used to be covered yeah first they told him to pick up the person

why I should I didn't take it there to be the car at first anyway I disagree but

anyway he's going to that I had to what yikes means I know just give us the

address anyway it's not fun to pick the car and they said if you get fair

opinion or fair opinion wouldn't couldn't do anything because the module

is not working so fair opinion is

And when you do research, everything said that this fault could be for accident, anything

happen, even battery. So sometimes the accident, even not that to opening the airbags, but still is

damaging the EPU. So even if you searched online, it gives you lots of

things that shows expert opinions, which... So now we have to send them email and I'm

waiting. I didn't do that because at the end, it's best to just stay there. Even if

I have to pay to fix it for now, it's better to do it in there because it's

gone there and during the process, if it's anything comes out, 1700 just changing that.

It's not the end of the world. It's not... No, but the thing is, he said they don't know when they're

changing that. Maybe then they can find if it's any other problem. Or they could

have, but said it's rare because when the

EPU...

The EPU is gone. It's like a black box, the central, so how they can find the previous

faults. They just find if it's any other fault with the other parts or anything else, but

they can't... Never, basically, no one can never said 100% what happened, but the evidence,

because it's been there for that, they asked for sensor and the door didn't open and we

had an accident.

And it just happened after a few miles and we had a sign from earlier stages. So if it

goes to someone, you want to judge it or see, so it should be...

Yeah, on the probability, it's that it worked, did it pop, you don't know.

Yeah, you never know, but most cases, they try and with that, sometimes, even when it

goes to customer service, they sort it.

So they just wash their hands of it.

After that, it's going to... What's they call it?

It goes up on...