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Transcript #6445
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Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-27 16:00:02 · Hi, you're right. This is Gamoon. I'm calling regarding my car is in the old time. The registration is DG16 SSK. Yes. Ok
Hi, you're right. This is Gamoon. I'm calling regarding my car is in the old time. The registration is DG16 SSK. Yes. Okay, there is two things I should ask you. First, is ECU fault or replacement? Obviously, is it something you do? Do you have any code for it? I mean, estimate.
2026-05-27 16:00:02 - 2026-05-27 16:00:49Yeah. Okay. What happened is actually, I had a small accident. I mean, not a small accident. I had an accident. And the car goes through the insurance and goes to their own repair center with insurance.
2026-05-27 16:00:54 - 2026-05-27 16:01:16And after they brought back the car, basically, they replaced, they didn't even replace the bumper, but some sensors affected.
2026-05-27 16:01:17 - 2026-05-27 16:01:24And, yeah, so they fixed it. And when they brought the car back, the driver's door, they didn't unlock. They couldn't open it from inside or outside.
2026-05-27 16:01:24 - 2026-05-27 16:01:38But it just, suddenly, that's gone. But after a second time, I drive the car, only a few miles, and the car, when I was coming up, it's locked.
2026-05-27 16:01:38 - 2026-05-27 16:01:49Everything, so it didn't move at all and didn't turn the engine.
2026-05-27 16:01:50 - 2026-05-27 16:01:54And then, next time, they took it to main dealer. And after that, all they come, the fault is with ECU.
2026-05-27 16:01:55 - 2026-05-27 16:02:05And they come to that conclusion, because it's a common fault, they wouldn't accept it. It happened for, from the accident or during the repairing.
2026-05-27 16:02:06 - 2026-05-27 16:02:16Obviously, I need to repair the car. I would do it with you.
2026-05-27 16:02:16 - 2026-05-27 16:02:20And the other thing is, they said if...
2026-05-27 16:02:21 - 2026-05-27 16:02:23If I can take another report or opinion inspected from obviously a specialist then they would
2026-05-27 16:02:23 - 2026-05-27 16:02:33consider it as well because that's the opinion they had the main dealer and they said just
2026-05-27 16:02:33 - 2026-05-27 16:02:39a comment called and it's nothing to do with accident which it is and they had some issue
2026-05-27 16:02:39 - 2026-05-27 16:02:45with sensors and stuff.
2026-05-27 16:02:45 - 2026-05-27 16:02:46So I wanted to see first if I can ask to bring the car to your garage on Friday to diagnose
2026-05-27 16:02:46 - 2026-05-27 16:02:57it or to carry on and give me report same time as well and inspected it.
2026-05-27 16:02:57 - 2026-05-27 16:03:05What about if it comes to there because the car can't drive if you just bring it there
2026-05-27 16:03:05 - 2026-05-27 16:03:18and first time.
2026-05-27 16:03:18 - 2026-05-27 16:03:19So I have to take it to somewhere else.
2026-05-27 16:03:24 - 2026-05-27 16:03:27Would you book it for me and as soon as you get room or get any availability let me know.
2026-05-27 16:03:29 - 2026-05-27 16:03:44To be honest I wouldn't take it to anywhere else I've been happy with your service always
2026-05-27 16:03:46 - 2026-05-27 16:03:51bring the car to yours.
2026-05-27 16:03:51 - 2026-05-27 16:03:52But if any cancellation anything or you find any space let me know.
2026-05-27 16:03:59 - 2026-05-27 16:04:06Alright then.
2026-05-27 16:04:07 - 2026-05-27 16:04:08Thank you.
2026-05-27 16:04:08 - 2026-05-27 16:04:09But when you look at it.
2026-05-27 16:04:09 - 2026-05-27 16:04:11When you book the car do you do such a distinct to report or give your opinion like to said
2026-05-27 16:04:11 - 2026-05-27 16:04:16like okay no this could be and this could be opinion and estimate this could be caused
2026-05-27 16:04:16 - 2026-05-27 16:04:23by accident or could be caused during their repair the sensors and the other things.
2026-05-27 16:04:23 - 2026-05-27 16:04:28So you do such a distinct for insurance.
2026-05-27 16:04:28 - 2026-05-27 16:04:31Yeah yeah of course I don't want to ask to any but the opinion basically because yeah
2026-05-27 16:04:32 - 2026-05-27 16:04:38the expert opinion.
2026-05-27 16:04:38 - 2026-05-27 16:04:39Alright then.
2026-05-27 16:04:40 - 2026-05-27 16:04:40Okay.
2026-05-27 16:04:41 - 2026-05-27 16:04:41Thank you.
2026-05-27 16:04:41 - 2026-05-27 16:04:42Cheers.
2026-05-27 16:04:42 - 2026-05-27 16:04:42Bye.
2026-05-27 16:04:43 - 2026-05-27 16:04:43Cheers.
2026-05-27 16:04:43 - 2026-05-27 16:04:44Bye.
2026-05-27 16:04:44 - 2026-05-27 16:04:44Bye.
2026-05-27 16:04:44 - 2026-05-27 16:04:44Even if you Google it can the airbag ECU sense to be sent into fault mode after a small
2026-05-27 16:04:45 - 2026-05-27 16:04:51crash even if the airbag wasn't deployed and it says yes absolutely.
2026-05-27 16:04:51 - 2026-05-27 16:04:56Yes.
2026-05-27 16:04:56 - 2026-05-27 16:04:57Even a small crash.
2026-05-27 16:04:57 - 2026-05-27 16:04:58And they're saying the same.
2026-05-27 16:04:58 - 2026-05-27 16:04:59Diarization Windows
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