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Transcript #6445

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Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-27 16:00:02 · Hi, you're right. This is Gamoon. I'm calling regarding my car is in the old time. The registration is DG16 SSK. Yes. Ok

Damoon

Hi, you're right. This is Gamoon. I'm calling regarding my car is in the old time. The registration is DG16 SSK. Yes. Okay, there is two things I should ask you. First, is ECU fault or replacement? Obviously, is it something you do? Do you have any code for it? I mean, estimate.

2026-05-27 16:00:02 - 2026-05-27 16:00:49
Damoon

Yeah. Okay. What happened is actually, I had a small accident. I mean, not a small accident. I had an accident. And the car goes through the insurance and goes to their own repair center with insurance.

2026-05-27 16:00:54 - 2026-05-27 16:01:16
Damoon

And after they brought back the car, basically, they replaced, they didn't even replace the bumper, but some sensors affected.

2026-05-27 16:01:17 - 2026-05-27 16:01:24
Damoon

And, yeah, so they fixed it. And when they brought the car back, the driver's door, they didn't unlock. They couldn't open it from inside or outside.

2026-05-27 16:01:24 - 2026-05-27 16:01:38
Damoon

But it just, suddenly, that's gone. But after a second time, I drive the car, only a few miles, and the car, when I was coming up, it's locked.

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Damoon

Everything, so it didn't move at all and didn't turn the engine.

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Damoon

And then, next time, they took it to main dealer. And after that, all they come, the fault is with ECU.

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Damoon

And they come to that conclusion, because it's a common fault, they wouldn't accept it. It happened for, from the accident or during the repairing.

2026-05-27 16:02:06 - 2026-05-27 16:02:16
Damoon

Obviously, I need to repair the car. I would do it with you.

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Damoon

And the other thing is, they said if...

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Damoon

If I can take another report or opinion inspected from obviously a specialist then they would

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Damoon

consider it as well because that's the opinion they had the main dealer and they said just

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Damoon

a comment called and it's nothing to do with accident which it is and they had some issue

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Damoon

with sensors and stuff.

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Damoon

So I wanted to see first if I can ask to bring the car to your garage on Friday to diagnose

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Damoon

it or to carry on and give me report same time as well and inspected it.

2026-05-27 16:02:57 - 2026-05-27 16:03:05
Damoon

What about if it comes to there because the car can't drive if you just bring it there

2026-05-27 16:03:05 - 2026-05-27 16:03:18
Damoon

and first time.

2026-05-27 16:03:18 - 2026-05-27 16:03:19
Damoon

So I have to take it to somewhere else.

2026-05-27 16:03:24 - 2026-05-27 16:03:27
Damoon

Would you book it for me and as soon as you get room or get any availability let me know.

2026-05-27 16:03:29 - 2026-05-27 16:03:44
Damoon

To be honest I wouldn't take it to anywhere else I've been happy with your service always

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Damoon

bring the car to yours.

2026-05-27 16:03:51 - 2026-05-27 16:03:52
Damoon

But if any cancellation anything or you find any space let me know.

2026-05-27 16:03:59 - 2026-05-27 16:04:06
Damoon

Alright then.

2026-05-27 16:04:07 - 2026-05-27 16:04:08
Damoon

Thank you.

2026-05-27 16:04:08 - 2026-05-27 16:04:09
Damoon

But when you look at it.

2026-05-27 16:04:09 - 2026-05-27 16:04:11
Damoon

When you book the car do you do such a distinct to report or give your opinion like to said

2026-05-27 16:04:11 - 2026-05-27 16:04:16
Damoon

like okay no this could be and this could be opinion and estimate this could be caused

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Damoon

by accident or could be caused during their repair the sensors and the other things.

2026-05-27 16:04:23 - 2026-05-27 16:04:28
Damoon

So you do such a distinct for insurance.

2026-05-27 16:04:28 - 2026-05-27 16:04:31
Damoon

Yeah yeah of course I don't want to ask to any but the opinion basically because yeah

2026-05-27 16:04:32 - 2026-05-27 16:04:38
Damoon

the expert opinion.

2026-05-27 16:04:38 - 2026-05-27 16:04:39
Damoon

Alright then.

2026-05-27 16:04:40 - 2026-05-27 16:04:40
Damoon

Okay.

2026-05-27 16:04:41 - 2026-05-27 16:04:41
Damoon

Thank you.

2026-05-27 16:04:41 - 2026-05-27 16:04:42
Damoon

Cheers.

2026-05-27 16:04:42 - 2026-05-27 16:04:42
Damoon

Bye.

2026-05-27 16:04:43 - 2026-05-27 16:04:43
Damoon

Cheers.

2026-05-27 16:04:43 - 2026-05-27 16:04:44
Damoon

Bye.

2026-05-27 16:04:44 - 2026-05-27 16:04:44
Damoon

Bye.

2026-05-27 16:04:44 - 2026-05-27 16:04:44
Unknown

Even if you Google it can the airbag ECU sense to be sent into fault mode after a small

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Unknown

crash even if the airbag wasn't deployed and it says yes absolutely.

2026-05-27 16:04:51 - 2026-05-27 16:04:56
Unknown

Yes.

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Unknown

Even a small crash.

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Unknown

And they're saying the same.

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Diarization Windows

Damoon

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Segment 1
Damoon

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Segment 2
Damoon

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Segment 3
Damoon

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Segment 4
Damoon

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Segment 5
Damoon

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Segment 6
Damoon

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Segment 7
Damoon

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Segment 8
Damoon

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Segment 9
Damoon

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Segment 10
Damoon

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Segment 11
Damoon

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Segment 12
Damoon

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Segment 13
Damoon

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Segment 14
Damoon

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Segment 15
Unknown

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Segment 16
Damoon

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Segment 17
Damoon

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Segment 18
Damoon

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Segment 19
Damoon

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Segment 20
Damoon

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Segment 21
Damoon

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Segment 22
Unknown

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Segment 23
Damoon

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Segment 24
Unknown

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Segment 25
Damoon

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Segment 26
Damoon

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Segment 27
Damoon

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Segment 28
Damoon

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Segment 29
Damoon

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Segment 30
Unknown

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Segment 31
Damoon

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Segment 32
Damoon

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Segment 33
Damoon

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Segment 34
Damoon

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Segment 35
Damoon

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Segment 36
Damoon

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Segment 37
Damoon

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Segment 38
Damoon

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Segment 39
Damoon

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Segment 40
Damoon

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Segment 41
Damoon

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Segment 42
Damoon

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Segment 43
Damoon

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Segment 44
Damoon

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Segment 45
Unknown

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Segment 46
Damoon

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Segment 47
Unknown

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Segment 48