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Transcript #6443

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Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-27 15:50:02 · Big boxes, a table, whatever else. Just lift it up, I don't think we need that, I don't think we need that. We've got no

Unknown

Big boxes, a table, whatever else.

2026-05-27 15:50:10 - 2026-05-27 15:50:14
Unknown

Just lift it up, I don't think we need that, I don't think we need that.

2026-05-27 15:50:15 - 2026-05-27 15:50:20
Sarah

We've got no idea about these.

2026-05-27 15:50:34 - 2026-05-27 15:50:36
Sarah

I don't know how to do anything.

2026-05-27 15:50:36 - 2026-05-27 15:50:40
Sarah

Like literally why do we need to keep them, we're not going to buy them.

2026-05-27 15:50:45 - 2026-05-27 15:50:48
Unknown

What was the name of that department?

2026-05-27 15:51:50 - 2026-05-27 15:53:38
Unknown

Financial Ombudsman.

2026-05-27 15:53:40 - 2026-05-27 15:53:41
Unknown

Ombudsman.

2026-05-27 15:53:43 - 2026-05-27 15:53:43
Unknown

Ombudsman.

2026-05-27 15:53:44 - 2026-05-27 15:53:44
Unknown

Yeah.

2026-05-27 15:53:44 - 2026-05-27 15:53:45
Damoon

He's been searching and drafting the email and so that he searches it.

2026-05-27 15:53:47 - 2026-05-27 15:53:52
Damoon

He said there is a lot of LV insurances, one of those insurances, they do that a lot.

2026-05-27 15:53:52 - 2026-05-27 15:53:57
Damoon

So they tried and they could avoid it, something like this.

2026-05-27 15:53:58 - 2026-05-27 15:54:01
Damoon

But in most cases when it goes to that, then they usually try to not go further and they sort it out.

2026-05-27 15:54:01 - 2026-05-27 15:54:11
Damoon

And we check everything with, she checked everything with Aya and stuff so that's a quite strong case.

2026-05-27 15:54:11 - 2026-05-27 15:54:18
Damoon

Because this happened after then and we just kind of say, okay, it's a common fault but it's happened just after.

2026-05-27 15:54:19 - 2026-05-27 15:54:25
Sarah

Yeah, exactly.

2026-05-27 15:54:25 - 2026-05-27 15:54:25
Unknown

So what I want to know is, one, had they, when there was repair in it, what were they doing?

2026-05-27 15:54:26 - 2026-05-27 15:54:36
Sarah

Yeah, exactly.

2026-05-27 15:54:37 - 2026-05-27 15:54:37
Sarah

Did they actually go anywhere near this when there was doing the repairs?

2026-05-27 15:54:37 - 2026-05-27 15:54:41
Sarah

Or anything connected to it?

2026-05-27 15:54:42 - 2026-05-27 15:54:42
Sarah

Or anything connected to it, yeah.

2026-05-27 15:54:42 - 2026-05-27 15:54:44
Unknown

Well, everything connected to this one anyway.

2026-05-27 15:54:45 - 2026-05-27 15:54:49
Sarah

And how do you control it?

2026-05-27 15:54:49 - 2026-05-27 15:54:52
Sarah

You know, and it's computer.

2026-05-27 15:54:53 - 2026-05-27 15:54:55
Damoon

Sometimes you drop your computer or laptop straight away.

2026-05-27 15:54:55 - 2026-05-27 15:55:00

Diarization Windows

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Segment 1
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Segment 2
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Segment 6
Sarah

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Sarah

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Sarah

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Sarah

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Segment 13
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Segment 14
Damoon

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Damoon

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Damoon

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Damoon

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Damoon

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Damoon

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Damoon

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Segment 22
Damoon

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Segment 23
Damoon

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Damoon

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Damoon

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Segment 27
Damoon

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Segment 28
Sarah

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Segment 29
Damoon

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Damoon

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Damoon

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Sarah

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Segment 33
Damoon

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Sarah

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Sarah

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Sarah

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Sarah

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Sarah

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Segment 39
Damoon

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Sarah

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Segment 41
Damoon

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Segment 42
Sarah

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Segment 43
Damoon

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Segment 44
Sarah

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Segment 45
Damoon

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Segment 46