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Transcript #6436

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Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-27 15:15:02 · If you email customerclaims. Customer. Claims. Claims. Customers or customer, is it with S or? Customer, and no, not blu

Unknown

If you email customerclaims.

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Damoon

Customer.

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Damoon

Claims.

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Damoon

Claims.

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Damoon

Customers or customer, is it with S or?

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Unknown

Customer, and no, not blue roll.

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Damoon

Customerclaims.

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Unknown

Put S on the end of claims but not on the end of customer.

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Unknown

Yeah.

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Damoon

Yeah.

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Unknown

And if you could put your claim number on there, I'll give you that.

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Damoon

Yes.

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Damoon

It's just 72.

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Damoon

272.

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Unknown

715.

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Unknown

Yes.

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Unknown

087.

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Damoon

087.

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Unknown

And then we can attach that onto the complaint for you.

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Damoon

Yes.

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Damoon

And I don't know the situation because it's very stressful

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Damoon

and you don't know what to do at this time,

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Damoon

because yesterday your colleague or the person I was talking over the phone,

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Damoon

I appreciate your call because it seems he knows better

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Damoon

and you could explain everything better.

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Damoon

So it just kind of put pressure on me like,

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Damoon

oh, you need to go collect the car like tomorrow morning

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Damoon

and get the car back tomorrow morning.

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Damoon

And I said obviously I haven't called back from insurance,

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Damoon

and this is the things it needs to be arranged from insurance,

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Damoon

even for KTC car and for collecting the car.

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Damoon

But what I am concerned if I,

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Damoon

because obviously still I'm not agreed to any of these

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Damoon

and I need to go further.

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Damoon

And so I don't know at this situation would you,

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Damoon

is it possible to give a bit more time to talk to the customer service

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Damoon

or next stage, see what they're going to make a decision

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Damoon

or changing your decision or they want to do further?

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Unknown

No, we've made a decision.

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Unknown

We're not going to do further investigation so far any further.

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Unknown

So the complaint will go to our customer relations team

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Unknown

and they will speak with you about it.

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Unknown

But our stance is that we don't believe it's related.

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Damoon

And is it further than that?

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Damoon

Do I have to open like a,

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Damoon

I don't know, like a civil matter,

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Damoon

like open a lawsuit or something?

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Damoon

Or get a solicitor or something?

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Damoon

Because to be honest I've been treated very unfair

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Damoon

and I'm not, I'm not just, I'm just not leading this case.

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Unknown

So basically what happened to your complaint now

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Unknown

is we have eight weeks to resolve it.

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Unknown

And if then you're not happy with the,

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Unknown

with, you know, what happened,

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Unknown

what we've set still,

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Unknown

then you can take it to the financial ombudsman.

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Damoon

To, to who, sorry?

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Unknown

To the financial ombudsman.

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Damoon

What's that? Sorry?

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Damoon

Financial ombudsman.

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Damoon

So we're regulated,

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Unknown

so we're regulated by the financial ombudsman.

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Unknown

Oh, you know what I'm talking about.

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Unknown

And you can escalate it to if then,

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Unknown

but we've got eight weeks now to,

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Unknown

to look at resolving this issue for,

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Damoon

well, resolving it for you.

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Damoon

Yeah.

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Damoon

So what, what should I do now at this time?

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Damoon

During the eight times, eight weeks?

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Unknown

So wait, wait for our customer relations team

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Unknown

to be in touch with you.

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Damoon

Yeah, I mean regarding the car

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Damoon

and the situation with the car.

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Unknown

So the hire car needs to go back?

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Damoon

Yeah, I don't have issue with that to be honest

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Damoon

because, yeah, I don't want to do things.

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Damoon

But the hire car, they said,

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Damoon

your colleague yesterday they said

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Damoon

they're going to ring me to arrange,

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Damoon

but no one rang yet.

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Damoon

That's fine.

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Damoon

Okay.

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Damoon

Either I'm not having the car and it's unfair.

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Damoon

I'm going to return the hire car.

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Damoon

Okay.

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Damoon

To be, to be sure that this,

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Damoon

these things is gone.

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Damoon

What about the car itself?

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Unknown

I spoke to it.

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Damoon

Because the third party,

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Damoon

obviously report or idea or whatever you call it.

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Damoon

So for example,

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Damoon

I take it to not any garage,

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Damoon

even a specialist garage,

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Damoon

which I always do.

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Damoon

They do Land Rover and Range Rover.

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Damoon

And if they comes,

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Damoon

report comes,

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Damoon

then they said,

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Damoon

oh yes, there is a possibility that get damaged

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Damoon

during the accident.

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Diarization Windows

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