you are mentioning something with the airbag as well an airbag get affected by accident it doesn't

affect it just by itself not from not from such light damage of a vehicle so no that wouldn't

cause an issue with the airbag maybe not straight away but you know that this car is quite strong

car but the the heat and as i said during the repair we don't know what they have done during

the repair because anything they could say anything but how can i prove what they have

done that's the things and even if i take it to another repair center like a Range Rover

specialist so they diagnosed it and they come with the same issue but how they can prove it

that what's cause of this because you asked me to prove something which is not

If it was mechanical, I would completely understand it and it was acceptable because if suddenly

something goes wrong with the engine, with the suspension, with the gearbox, something

like these, yeah, you could see that accident couldn't affect or what they've done in repair

center, but because it's ECU, ECU as I understand, it's a computer for the car, which anything

like, for any sensors, anything like connected to this could be affected.

So it's, they can't say because it's possibly common fault or sometimes happening, but it

doesn't, this time it should be that.

So basically they are saying this could be common fault.

But if it's the case, so why it takes that long after diagnose it to come to that conclusion

from engineer's insurance, then they come to that decision that I have to fix this issue

because it's nothing to do with accident or it's nothing to do with the repair.

As I said, if it's not something with accident, definitely something during the repair.

Because I didn't drive the car really.

And it just couldn't.

It happened suddenly.

I just drive the car only few miles.

You could check when they give the car back, they should have recorded of the mileage.

And when they collected the car again, you can see the mileage, it just drove few miles

and that comes up.

And we had accident and the car is in the repair center, this is very, very on logic

that it comes to say, oh, it's a wear and tear or it's common fault.

Now it's come up as a coincidence.

Just after accident and just after the car is being back from the repair garage, I mean, repair center.

Based on customer relationship, and they'll be in touch with you?

Yeah, we should go further.

We should go further and we should, I don't know if there is a possibility to discuss

with those engineer who made that decision or if you have any department on top of those things which is comes.

I don't know.

Your LV is obviously very big.

The next thing is that it would go to our customer relations team.

So that's the next process above myself.

So, yeah.

Customer and obviously I'm drafting email, sorting email to send to the department I should send.

Is it customer service or customer relation team?

So, you want to send an email to us?

I think I should do that.

Because anything, because I discuss all these over the phone, over and over, and obviously the phone is recorded,

but every time I have to repeat these and maybe something missed.

So, I want to just note and quote all these and what is happening.

Yeah, so, to have the code.

No, it's .

I'm with this one now.

Yeah, okay.

Yeah, so you can email us.

That's no problem at all.

And which department and which email I should email?

So, if you.