searching for some things that they could avoid it

and just put it on the customers after all this

been waiting and not having our car

and just asking us to carry on repairing the car.

And on the other hand, when it comes from Germany,

they said it's under warranty for any Ford related to that.

So I'm going to carry on if I needed

to carry on with further authorities or complain

or anything.

I'm not leaving this, and I wouldn't agree at all.

This is completely unfair, and I think this is the unfair treat

or what do you call it?

This is not right.

But we'll do that, obviously.

My understanding from your point of view,

you read the basics.

You basically report, and they search,

and they said this coming up also.

Yeah, it could come up, but in that case,

and you can see the mileage of the car is not that much even.

The model is 2016, but the mileage

is not even that much.

To be honest, I can't accept it,

but it makes it difficult because you

have all the diagnose, report, and you just your engineers.

Yeah.

And they just decided by their own, on their side,

this is not something they said, oh, they come to that conclusion,

and I have to accept it.

Oh, no worries.

I'm totally for that, because either,

as well as they are agreeing with what Kevin has said.

Yeah, they could agree to what they want to be agreed.

But they could agree that it's a possibility for both things,

actually.

In the best situation, there is possibility

but my point is, at the first things,

when they delivered back the car, it had some issues.

But it was weekend, and I supposed

to get the car back to them anyway.

But I could even not move the car

and ask them to come to collect the car when

the door didn't open.

But anyway, that time, I didn't do that, and I rang them,

and I reported, and they should have the report.

And you could check the engineer.

The engineer in Germany, they rang me a couple of times.

They had issue with the system, but somehow they fixed it.

But we don't know what they have done.

So basically, my understanding, and it's

been disputed between maybe your repair center,

and the insurance, and the other things, to make a decision.

But it seems they all come to that conclusion.

They put all the faults.

But the problem is, it's not just the car.

and having to work with car owners, which is completely

unfair.

And as I said, I've been 13 years with LV

because of the customer service.

And I never did any claim from myself.

I never had any accident myself.

and this car didn't have any issue at all with related with distance it's been

fully serviced every year it's been fully checked and anything I've done I've done

in Prestige, Sheffield which they are Range Rover specialist and anytime it's

gone there they did a health check so even you can check with them it was

nothing wrong with any computer system or sensors or safety system and it

wasn't long ago the car was in the garage for changing this pad and these

things but I asked them to check everything and anytime it goes if it's

anything they would tell me and it wasn't anything and as I said I was

driving the car nicely and safely

of course we can have a look at that for you but this is our stance at the moment

yeah I know but the thing is you just saying because the main dealer just

agreed to that so how it can't be related to accident because before that

I thought it was ECU but