It's just our driver's coming to take me to here. Apparently all the parking's full and all the back's full.

So he's in the car park, so I'm just going to need to go out and help him.

Do you know in the car what?

Are you mean from the car park?

Yeah.

From the dealer, I mean what's the process now?

He is, yeah.

Can you get one car to wait for you?

Yeah. Oh, thank you.

Thanks, bye!

So I didn't take car to there and I can't connect the car because the car is not there.

So they connected the car and even in that case, I don't think I'm the one who should connect the car.

He says that they wanted to get out so he's had to move the van off way through, load it off the...

I think he said he just had the cheese left in Café Marantos.

Because the car has been connected from the German repair centre.

The car from our side is connected from Albion.

Take the cheese on the dock.

At the supermarket where the car didn't move.

And obviously they took it to Germany, repair centre.

And I believe from Germany repair centre they took it to the main dealer.

And the other thing is courtesy car.

So I didn't have any phone call, anything with the courtesy car and I didn't even get H1 insurance.

That's Germany for the last reason.

So it was going to be the process from now on.

But still I wouldn't agree.

I should change.

I should get advice from an expert or from, I don't know, insurance department.

Or if you have any company department or any dispute department to see what to do.

But in the same time I want to see what's the process.

Because I don't want to be affected by, you know, costing me anything.

Okay.

No, I don't want to extend the courtesy car.

That's not the issue.

But they haven't even contacted me to collect the courtesy car.

Because they provide me to check.

They wanted to check what is going on.

And what's the things with courtesy car.

Who need to arrange to collect it.

Because I get it from the insurance.

I didn't hire the car myself.

And you said they come to make a decision on 12th.

But they haven't give me any update.

And you rang them last week.

They didn't.

I rang them on Friday.

I rang them on Friday.

Because it was time for renewal.

Even on, it was earlier.

Thursday.

Thursday.

And then even on that time they check.

Obviously it's all recorded.

They couldn't get any update for that.

Also.

Yeah, it was the Thursday I rang.

But they could call me on Friday.

Or even they didn't call me today.

They had called from Germany repair center.

So basically at this point they should collect the hire car.

Right?

But who's arranging this as well.

So that's the thing.

Because they just left everything.

How should I know what to do?

They don't know anything.

There's no note or anything.

And so they make a decision.

Yeah.

Because I don't.

Again I don't want to just.

Hello.

Yes.

They can't say.

Because it's our fault now.

The KTC car and stuff.

Because they wanted to check.

And they come to this.