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Transcript #6346

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Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-26 16:50:01 · Okay. Yes? It's very hot, isn't it? Yes, I can hear you. I don't know if you work here in the kitchen. Yes. Deep problem

Damoon

Okay. Yes?

2026-05-26 16:50:01 - 2026-05-26 16:50:03
Charlotte

It's very hot, isn't it?

2026-05-26 16:50:03 - 2026-05-26 16:50:04
Charlotte

Yes, I can hear you.

2026-05-26 16:50:05 - 2026-05-26 16:50:06
Charlotte

I don't know if you work here in the kitchen.

2026-05-26 16:50:06 - 2026-05-26 16:50:07
Charlotte

Yes.

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Charlotte

Deep problem in the kitchen.

2026-05-26 16:50:10 - 2026-05-26 16:50:11
Charlotte

Yep.

2026-05-26 16:50:11 - 2026-05-26 16:50:12
Charlotte

Deep problem.

2026-05-26 16:50:13 - 2026-05-26 16:50:13
Charlotte

I'm just washing cut sauce now.

2026-05-26 16:50:14 - 2026-05-26 16:50:15
Damoon

Thank you so much.

2026-05-26 16:50:15 - 2026-05-26 16:50:22
Charlotte

Thank you.

2026-05-26 16:50:22 - 2026-05-26 16:50:22
Charlotte

Have you sent him any cards or anything?

2026-05-26 16:50:23 - 2026-05-26 16:50:25
Charlotte

He's a card machine.

2026-05-26 16:50:25 - 2026-05-26 16:50:26
Charlotte

Does he need one?

2026-05-26 16:50:26 - 2026-05-26 16:50:27
Charlotte

I don't know.

2026-05-26 16:50:29 - 2026-05-26 16:50:31
Damoon

I don't know.

2026-05-26 16:50:32 - 2026-05-26 16:50:33
Damoon

No, my point is

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Damoon

when during

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Damoon

when the car was with repair center

2026-05-26 16:50:37 - 2026-05-26 16:50:40
Damoon

the first one, Germany

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Damoon

when I had a

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Damoon

phone call

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Damoon

they was struggling something with

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Damoon

with sensors

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Damoon

and now

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Damoon

obviously when they diagnose it

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Damoon

maybe on the

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Damoon

point of view of the

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Damoon

main dealer engineer

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Damoon

or insurance engineer

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Damoon

they said, okay, this part fault

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Damoon

is nothing to do with accident

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Damoon

but if it's nothing to do with accident

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Damoon

it should be definitely something

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Damoon

to do during

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Damoon

repairing the car

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Damoon

because how can I see

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Damoon

what they have done?

2026-05-26 16:51:15 - 2026-05-26 16:51:16
Damoon

That's the thing.

2026-05-26 16:51:17 - 2026-05-26 16:51:18
Damoon

Did they record everything on video

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Damoon

or something because

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Damoon

I had a phone call

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Damoon

and the first day the door wasn't

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Damoon

open, I could just

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Damoon

and eventually it's open

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Damoon

even I get into the car

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Damoon

because I had to get to my

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Damoon

workplace and then

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Damoon

the car is open

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Damoon

so I could just not move the car

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Damoon

and ask them to take it back

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Damoon

and fix all of that

2026-05-26 16:51:43 - 2026-05-26 16:51:45
Damoon

and then the second day that happened

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Damoon

even I didn't drive the car

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Damoon

as I expected

2026-05-26 16:51:49 - 2026-05-26 16:51:50
Damoon

so if they come to that conclusion

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Damoon

this fault is nothing to do

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Damoon

with accident

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Damoon

so it's definitely something to do

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Damoon

happen during the repair

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Damoon

they might change some sensor

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Damoon

or some part which is connected

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Damoon

to that EPU

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Damoon

and that caused an issue

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Damoon

but how can I

2026-05-26 16:52:07 - 2026-05-26 16:52:09
Charlotte

You're allowed to just go and knock on

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Charlotte

the thing.

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Charlotte

It's next door

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Charlotte

so how can you deliver to one

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Charlotte

and not to other?

2026-05-26 16:52:21 - 2026-05-26 16:52:22
Charlotte

Are you sure it's next door?

2026-05-26 16:52:23 - 2026-05-26 16:52:24
Charlotte

Yeah, they're next door

2026-05-26 16:52:24 - 2026-05-26 16:52:24
Damoon

I'm sure they are.

2026-05-26 16:52:24 - 2026-05-26 16:52:28
Damoon

Oh they weren't seeing

2026-05-26 16:52:34 - 2026-05-26 16:52:36
Charlotte

a lot of shoppers

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Damoon

So why the door didn't open

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Damoon

why the driver door didn't open

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Damoon

so it was something wrong

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Damoon

that even so

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Damoon

imagine the car is going to

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Damoon

the garage and it's coming back

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Damoon

and some issue is coming because

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Damoon

obviously

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Damoon

didn't have this problem before

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Damoon

and then now they are

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Damoon

saying this issue

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Damoon

EPU so why EPU

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Damoon

didn't have issue before that

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Damoon

and now

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Damoon

in what they are saying

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Damoon

the process

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Damoon

yeah

2026-05-26 16:53:09 - 2026-05-26 16:53:10
Charlotte

it was parked up but he said

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Charlotte

someone's come out being arsed

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Charlotte

they were blocking up the driveway

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Damoon

yeah but all connected to the sensors

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Damoon

and everything

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Damoon

so he's moved

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Damoon

so what they are saying

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Damoon

what they are saying now

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Damoon

let's review that

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Damoon

first of all

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Damoon

I'm just repeating

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Damoon

what it is

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Damoon

or my understanding

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Damoon

or ask a question basically

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Damoon

so now engineers insurance

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Damoon

come to that conclusion

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Damoon

this fault it is now

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Damoon

it's nothing to do with repair center

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Damoon

or accident

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Charlotte

and they've been diagnosed and everything

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Damoon

in the main dealer

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Damoon

and the main dealer report obviously did that

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Damoon

and now what do they expect

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Damoon

from me

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Damoon

what should I do from now

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Damoon

according this decision

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Charlotte

where is it now

2026-05-26 16:54:19 - 2026-05-26 16:54:20
Charlotte

it's only the co-op

2026-05-26 16:54:22 - 2026-05-26 16:54:23
Charlotte

but it's on opposite side to where magic is

2026-05-26 16:54:23 - 2026-05-26 16:54:25
Charlotte

yeah it's only the co-op

2026-05-26 16:54:25 - 2026-05-26 16:54:26
Charlotte

co-op's full as well

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Charlotte

I'll ring magic and just

2026-05-26 16:54:29 - 2026-05-26 16:54:30
Charlotte

we'll try and ring magic

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Charlotte

to see if we can send someone out

2026-05-26 16:54:32 - 2026-05-26 16:54:33
Charlotte

yeah

2026-05-26 16:54:33 - 2026-05-26 16:54:34
Damoon

yeah

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Damoon

but the thing is

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Damoon

right okay

2026-05-26 16:54:40 - 2026-05-26 16:54:42
Damoon

yeah but the car

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Damoon

they took from

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Charlotte

oh hiya it's set TLC

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Charlotte

and the other thing is

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Damoon

if we go

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Damoon

so what would be the process

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Damoon

from now

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Damoon

because basically they took the

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Diarization Windows

Damoon

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Segment 1
Damoon

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Segment 2
Charlotte

2026-05-26 16:50:03 - 2026-05-26 16:50:09

Segment 3
Damoon

2026-05-26 16:50:05 - 2026-05-26 16:50:07

Segment 4
Damoon

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Segment 5
Damoon

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Segment 6
Charlotte

2026-05-26 16:50:10 - 2026-05-26 16:50:17

Segment 7
Charlotte

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Segment 8
Charlotte

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Segment 9
Charlotte

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Segment 10
Charlotte

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Segment 11
Charlotte

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Segment 12
Charlotte

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Segment 13
Charlotte

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Segment 14
Charlotte

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Segment 15
Damoon

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Segment 16
Damoon

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Segment 17
Damoon

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Segment 18
Damoon

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Segment 19
Damoon

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Segment 20
Charlotte

2026-05-26 16:51:19 - 2026-05-26 16:51:20

Segment 21
Charlotte

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Segment 22
Damoon

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Segment 23
Damoon

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Segment 24
Damoon

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Segment 25
Charlotte

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Segment 26
Damoon

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Segment 27
Charlotte

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Segment 28
Damoon

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Segment 29
Charlotte

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Segment 30
Damoon

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Segment 31
Charlotte

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Segment 32
Charlotte

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Segment 33
Charlotte

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Segment 34
Charlotte

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Segment 35
Charlotte

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Segment 36
Charlotte

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Segment 37
Charlotte

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Segment 38
Charlotte

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Segment 39
Damoon

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Segment 40
Charlotte

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Segment 41
Damoon

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Segment 42
Damoon

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Segment 43
Charlotte

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Segment 44
Damoon

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Segment 45
Charlotte

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Segment 46
Damoon

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Segment 47
Charlotte

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Segment 48
Damoon

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Segment 49
Damoon

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Segment 50
Damoon

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Segment 51
Charlotte

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Segment 52
Damoon

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Segment 53
Charlotte

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Segment 54
Damoon

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Segment 55
Charlotte

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Segment 56
Charlotte

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Segment 57
Damoon

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Segment 58
Charlotte

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Segment 59
Charlotte

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Segment 60
Damoon

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Segment 61
Damoon

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Segment 62
Charlotte

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Segment 63
Damoon

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Segment 64
Charlotte

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Segment 65
Charlotte

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Segment 66
Charlotte

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Segment 67
Charlotte

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Segment 68
Charlotte

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Segment 69
Charlotte

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Segment 70
Damoon

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Segment 71
Damoon

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Segment 72
Damoon

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Segment 73
Charlotte

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Segment 74
Charlotte

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Segment 75
Charlotte

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Segment 76
Charlotte

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Segment 77
Charlotte

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Segment 78
Charlotte

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Segment 79
Charlotte

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Segment 80
Charlotte

2026-05-26 16:54:29 - 2026-05-26 16:54:35

Segment 81
Damoon

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Segment 82
Charlotte

2026-05-26 16:54:36 - 2026-05-26 16:54:37

Segment 83
Damoon

2026-05-26 16:54:39 - 2026-05-26 16:54:40

Segment 84
Charlotte

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Segment 85
Charlotte

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Segment 86
Damoon

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Segment 87
Charlotte

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Segment 88
Charlotte

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Segment 89
Damoon

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Segment 90
Damoon

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Segment 91
Charlotte

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Segment 92
Damoon

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Segment 93
Charlotte

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Segment 94