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Transcript #6337

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Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-26 16:05:01 · And what's going to do this? And if it wasn't that, maybe they won't send me a bill for during this time? Yeah. Yeah? Ma

Damoon

And what's going to do this? And if it wasn't that, maybe they won't send me a bill for during this time?

2026-05-26 16:05:01 - 2026-05-26 16:05:06
Unknown

Yeah.

2026-05-26 16:05:07 - 2026-05-26 16:05:07
Damoon

Yeah?

2026-05-26 16:05:08 - 2026-05-26 16:05:08
Damoon

Maybe.

2026-05-26 16:05:08 - 2026-05-26 16:05:09
Damoon

Because then they said, who wants to challenge them?

2026-05-26 16:05:09 - 2026-05-26 16:05:12
Damoon

Yeah.

2026-05-26 16:05:12 - 2026-05-26 16:05:13
Damoon

Because they said...

2026-05-26 16:05:13 - 2026-05-26 16:05:15
Damoon

Well, I speak to my show as I'm saying, I'm not accepting this.

2026-05-26 16:05:15 - 2026-05-26 16:05:17
Damoon

I was accepting this first, and then you got to this conclusion after this many times,

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Damoon

and then you come, I mean, takes this time, and you make a decision.

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Damoon

Like, to carry on or not to carry on, changing battery or whatever, and then it was all under

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Damoon

your hand.

2026-05-26 16:05:39 - 2026-05-26 16:05:40
Damoon

You didn't discuss with me any of this.

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Unknown

Yeah.

2026-05-26 16:05:42 - 2026-05-26 16:05:42
Damoon

And you didn't discuss with me to go, even if it's going to be accident or something,

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Damoon

from the result of accident or result of the car, because it was an engine, it was not

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Damoon

an gearbox or something like this.

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Damoon

It's EPU, it's just giving order to everything.

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Damoon

Yeah.

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Damoon

And obviously...

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Damoon

You changed all the sensor, and it should be something wrong, because the first day,

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Damoon

the door didn't open, and it locked everything, and reported.

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Unknown

So it's still broken then, and they've just...

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Damoon

Yeah.

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Damoon

So I said, you expected me to just collect the car and repair, because insurance decided

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Damoon

to...

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Damoon

But they can't send me bill for all these.

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Damoon

No, what you said, I'm just...

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Damoon

Because they never discussed with me.

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Damoon

Yeah.

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Damoon

Because I don't know if I go to Range Rover.

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Damoon

And ask them to return the car, maybe they gave me the bill.

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Damoon

I'll see to your insurance first.

2026-05-26 16:06:39 - 2026-05-26 16:06:41
Damoon

Yeah.

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Damoon

I shouldn't go collect it, yeah.

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Damoon

For them to contact me.

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Damoon

Do you make changes to your policy?

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Unknown

And I go, oh, because basically, you don't know, you're going to be told that by then.

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Unknown

You're going to have to say anything after that.

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Unknown

Did they really tell you that, or did...

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Damoon

Not insurance, because once it seems, once it's going to...

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Unknown

How did you know that they said that?

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Damoon

Repair center.

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Unknown

Oh, they just ran you a repair center?

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Damoon

Repair center, yeah.

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Damoon

Oh, yeah.

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Unknown

Yeah, and you need to speak to insurance, and just say, I don't know what's going on here, because...

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Unknown

You've not said anything at all.

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Unknown

No.

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Unknown

If you're talking about an existing repair claim, please contact your allocated repairer, who will be able to help you.

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Damoon

If you've already told us about your claim, and wish to discuss vehicle repairs, or courtesy car arrangements, please press 1.

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Damoon

If your vehicle has been, or is in the process of being written off, and you wish to discuss this, press 2.

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Damoon

If you're not an LV customer, press 3.

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Damoon

If we identify fraud, we'll pass your details to agencies which aim to prevent fraud and money laundering.

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Damoon

To help us improve our service, we may record our calls.

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Damoon

And during the time, for example, first time, they asked insurance to get permission to change the bus, which they said.

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Unknown

Yeah.

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Damoon

So, but they didn't discuss with me, or they didn't tell me, we're going through, but if you find out, it's nothing to do with accident, then you're responsible.

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Damoon

They never said me anything.

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Damoon

They never said the insurance engineers needs to approve that, and then they did the fault, and then they said they're coming with different fault, and eventually, it comes to that fault.

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Damoon

So, they knew what fault it is, and now they said, oh, no, it's nothing to do with accident.

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Damoon

If it's nothing to do with accident, so it's something to do with repair.

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Damoon

Yeah.

2026-05-26 16:09:30 - 2026-05-26 16:09:30
Damoon

If it's something there and there.

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Unknown

Yeah.

2026-05-26 16:09:35 - 2026-05-26 16:09:35
Damoon

So, why do they have that?

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Damoon

They, I'm just paying insurance.

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Damoon

I had to, because I could not pay on the slide.

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Damoon

They said, okay, I'm not paying insurance, but come to take the car.

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Diarization Windows

Damoon

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Segment 1
Damoon

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Segment 2
Unknown

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Segment 3
Damoon

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Damoon

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Unknown

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Damoon

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Unknown

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Damoon

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Damoon

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Damoon

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Damoon

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Unknown

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Damoon

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Unknown

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Damoon

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Damoon

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Damoon

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Damoon

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Damoon

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Damoon

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Unknown

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Segment 23
Damoon

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Damoon

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Segment 25
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Segment 26
Damoon

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Segment 27
Unknown

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Segment 28
Damoon

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Segment 35
Damoon

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Segment 36
Damoon

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Segment 37
Unknown

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Segment 38
Damoon

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Segment 39
Unknown

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Segment 40
Damoon

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Segment 41
Unknown

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Segment 42
Damoon

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Segment 43
Unknown

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Segment 44
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Segment 45
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Segment 47
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Segment 48
Damoon

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Unknown

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Segment 50
Damoon

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Segment 51
Unknown

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Segment 52
Damoon

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Segment 53
Damoon

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Segment 54
Damoon

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Segment 55
Unknown

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Segment 56
Damoon

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Segment 57
Unknown

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Segment 58
Damoon

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Segment 59
Unknown

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Segment 60
Damoon

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Segment 61
Damoon

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Segment 62
Damoon

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Segment 63