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Transcript #6337
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Status: completed · Language: en · Source: Office Audio · Captured: 2026-05-26 16:05:01 · And what's going to do this? And if it wasn't that, maybe they won't send me a bill for during this time? Yeah. Yeah? Ma
And what's going to do this? And if it wasn't that, maybe they won't send me a bill for during this time?
2026-05-26 16:05:01 - 2026-05-26 16:05:06Yeah.
2026-05-26 16:05:07 - 2026-05-26 16:05:07Yeah?
2026-05-26 16:05:08 - 2026-05-26 16:05:08Maybe.
2026-05-26 16:05:08 - 2026-05-26 16:05:09Because then they said, who wants to challenge them?
2026-05-26 16:05:09 - 2026-05-26 16:05:12Yeah.
2026-05-26 16:05:12 - 2026-05-26 16:05:13Because they said...
2026-05-26 16:05:13 - 2026-05-26 16:05:15Well, I speak to my show as I'm saying, I'm not accepting this.
2026-05-26 16:05:15 - 2026-05-26 16:05:17I was accepting this first, and then you got to this conclusion after this many times,
2026-05-26 16:05:17 - 2026-05-26 16:05:24and then you come, I mean, takes this time, and you make a decision.
2026-05-26 16:05:24 - 2026-05-26 16:05:30Like, to carry on or not to carry on, changing battery or whatever, and then it was all under
2026-05-26 16:05:31 - 2026-05-26 16:05:39your hand.
2026-05-26 16:05:39 - 2026-05-26 16:05:40You didn't discuss with me any of this.
2026-05-26 16:05:40 - 2026-05-26 16:05:42Yeah.
2026-05-26 16:05:42 - 2026-05-26 16:05:42And you didn't discuss with me to go, even if it's going to be accident or something,
2026-05-26 16:05:42 - 2026-05-26 16:05:48from the result of accident or result of the car, because it was an engine, it was not
2026-05-26 16:05:50 - 2026-05-26 16:05:55an gearbox or something like this.
2026-05-26 16:05:55 - 2026-05-26 16:05:56It's EPU, it's just giving order to everything.
2026-05-26 16:05:57 - 2026-05-26 16:06:00Yeah.
2026-05-26 16:06:00 - 2026-05-26 16:06:00And obviously...
2026-05-26 16:06:00 - 2026-05-26 16:06:00You changed all the sensor, and it should be something wrong, because the first day,
2026-05-26 16:06:01 - 2026-05-26 16:06:05the door didn't open, and it locked everything, and reported.
2026-05-26 16:06:05 - 2026-05-26 16:06:09So it's still broken then, and they've just...
2026-05-26 16:06:09 - 2026-05-26 16:06:11Yeah.
2026-05-26 16:06:11 - 2026-05-26 16:06:11So I said, you expected me to just collect the car and repair, because insurance decided
2026-05-26 16:06:11 - 2026-05-26 16:06:18to...
2026-05-26 16:06:18 - 2026-05-26 16:06:19But they can't send me bill for all these.
2026-05-26 16:06:22 - 2026-05-26 16:06:25No, what you said, I'm just...
2026-05-26 16:06:25 - 2026-05-26 16:06:27Because they never discussed with me.
2026-05-26 16:06:27 - 2026-05-26 16:06:29Yeah.
2026-05-26 16:06:29 - 2026-05-26 16:06:29Because I don't know if I go to Range Rover.
2026-05-26 16:06:33 - 2026-05-26 16:06:36And ask them to return the car, maybe they gave me the bill.
2026-05-26 16:06:36 - 2026-05-26 16:06:39I'll see to your insurance first.
2026-05-26 16:06:39 - 2026-05-26 16:06:41Yeah.
2026-05-26 16:06:41 - 2026-05-26 16:06:42I shouldn't go collect it, yeah.
2026-05-26 16:06:42 - 2026-05-26 16:06:44For them to contact me.
2026-05-26 16:07:34 - 2026-05-26 16:07:36Do you make changes to your policy?
2026-05-26 16:07:36 - 2026-05-26 16:07:37And I go, oh, because basically, you don't know, you're going to be told that by then.
2026-05-26 16:07:37 - 2026-05-26 16:07:42You're going to have to say anything after that.
2026-05-26 16:07:42 - 2026-05-26 16:07:43Did they really tell you that, or did...
2026-05-26 16:07:43 - 2026-05-26 16:07:45Not insurance, because once it seems, once it's going to...
2026-05-26 16:07:45 - 2026-05-26 16:07:49How did you know that they said that?
2026-05-26 16:07:49 - 2026-05-26 16:07:50Repair center.
2026-05-26 16:07:51 - 2026-05-26 16:07:52Oh, they just ran you a repair center?
2026-05-26 16:07:52 - 2026-05-26 16:07:53Repair center, yeah.
2026-05-26 16:07:53 - 2026-05-26 16:07:54Oh, yeah.
2026-05-26 16:07:54 - 2026-05-26 16:07:54Yeah, and you need to speak to insurance, and just say, I don't know what's going on here, because...
2026-05-26 16:07:54 - 2026-05-26 16:07:58You've not said anything at all.
2026-05-26 16:07:59 - 2026-05-26 16:08:01No.
2026-05-26 16:08:01 - 2026-05-26 16:08:01If you're talking about an existing repair claim, please contact your allocated repairer, who will be able to help you.
2026-05-26 16:08:01 - 2026-05-26 16:08:06If you've already told us about your claim, and wish to discuss vehicle repairs, or courtesy car arrangements, please press 1.
2026-05-26 16:08:11 - 2026-05-26 16:08:18If your vehicle has been, or is in the process of being written off, and you wish to discuss this, press 2.
2026-05-26 16:08:19 - 2026-05-26 16:08:25If you're not an LV customer, press 3.
2026-05-26 16:08:25 - 2026-05-26 16:08:28If we identify fraud, we'll pass your details to agencies which aim to prevent fraud and money laundering.
2026-05-26 16:08:33 - 2026-05-26 16:08:39To help us improve our service, we may record our calls.
2026-05-26 16:08:40 - 2026-05-26 16:08:43And during the time, for example, first time, they asked insurance to get permission to change the bus, which they said.
2026-05-26 16:08:49 - 2026-05-26 16:08:56Yeah.
2026-05-26 16:08:56 - 2026-05-26 16:08:57So, but they didn't discuss with me, or they didn't tell me, we're going through, but if you find out, it's nothing to do with accident, then you're responsible.
2026-05-26 16:08:57 - 2026-05-26 16:09:06They never said me anything.
2026-05-26 16:09:06 - 2026-05-26 16:09:07They never said the insurance engineers needs to approve that, and then they did the fault, and then they said they're coming with different fault, and eventually, it comes to that fault.
2026-05-26 16:09:08 - 2026-05-26 16:09:20So, they knew what fault it is, and now they said, oh, no, it's nothing to do with accident.
2026-05-26 16:09:20 - 2026-05-26 16:09:26If it's nothing to do with accident, so it's something to do with repair.
2026-05-26 16:09:26 - 2026-05-26 16:09:29Yeah.
2026-05-26 16:09:30 - 2026-05-26 16:09:30If it's something there and there.
2026-05-26 16:09:33 - 2026-05-26 16:09:34Yeah.
2026-05-26 16:09:35 - 2026-05-26 16:09:35So, why do they have that?
2026-05-26 16:09:35 - 2026-05-26 16:09:37They, I'm just paying insurance.
2026-05-26 16:09:38 - 2026-05-26 16:09:48I had to, because I could not pay on the slide.
2026-05-26 16:09:48 - 2026-05-26 16:09:54They said, okay, I'm not paying insurance, but come to take the car.
2026-05-26 16:09:54 - 2026-05-26 16:09:58Diarization Windows
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